Manor Life in Dorset | 1 Care Home

Review of
Park Manor Care Home
from Diane V (Friend of Resident) published on 11 December 2025 Submitted via Website • Report

Overall Experience

I found Park Manor to be a most charming environment when I visited a friend. The reception area is stunning and the rooms are all of a good size with en suites which isn't always the case with other care homes I have visited.
The staff and the new manager couldn't be more helpful and I would certainly

recommend this care home for anyone considering going into care or who has a relative or friend needing care. I was very impressed as had not been aware previously of this treasure which is tucked away in the depths of Poole.

Reply from Claudia Carvell, General Manager at Park Manor Care HomeThank you for taking the time to complete this lovely review of Park Manor, and for your positive feedback which is always greatly appreciated and I will definitely share this with the team who are always grateful to receive such praise. The team at Park Manor strive to provide professional and person centre care, and I am reassured that this has been your experience of our home. Thank you again for your lovely words and positive comments in relation to your experience of the home and staff team.

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Review of
Park Manor Care Home
from Stephen S (Brother-in-law of Resident) published on 4 December 2025 Submitted via Postal Card • Report

Overall Experience

Park Manor exceeds all expectations. It is much better than other homes we have seen. The staff are very good even though they are short-staffed. Facilities and food are top rate. The setting of the home and grounds are restful and peaceful. Overall top marks to all the staff.

Reply from Claudia Carvell, General Manager at Park Manor Care HomeThank-you very much for taking the time to complete your positive review of Park Manor. Your lovely feedback is really appreciated and the team are always grateful to receive such praise which I will definitely share with them. Staff at Park Manor deliver high standards of professional and person centred care and I am reassured that you feel this has been your experience of Park Manor. Thank you once again for your lovely words and kind comments in relation to your experience of the home and our staff team.

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Review of
Park Manor Care Home
from Christine B (Daughter-in-law of Resident) published on 19 September 2025 Submitted via Postal Card • Report

Overall Experience

Excellent home, my mother loves it here. The staff are very well trained and always have a smile. One staff member (Robert) is an asset to this home. Very clean and the views are beautiful grounds are well kept.

Reply from Justine Thelwell, Director of Operations at Park Manor Care HomeThank you so much for your lovely review. The Team will be delighted to read how much you appreciate their care and kindness. With the GM away on her hols I want to thank you on her behalf for saying such wonderful words about Park Manor.

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Review of
Park Manor Care Home
from Penny S (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

Both my parents have been in Park Manor for a few weeks now and we couldn't be happier! The staff are kind and caring, the management have gone above and beyond to help with the process and paperwork and mum and dad are both very happy. My sister and I went to see a few homes before deciding and as

soon as we walked into Park Manor we knew that would be the right one. The rooms are lovely, the grounds are gorgeous but mostly they will have a quality of life that they wouldn't have had they stayed at home.

Reply from Kim Harding, General Manager at Park Manor Care HomeThank you for your feedback. I and the team are so pleased that you are happy with the care and support that your parents have received so far. It was an absolute pleasure to welcome them both to Park Manor and to see them settle into their new surroundings and building positive relationships with all. They are very special people and it has been lovely to get to know them both, their smiles and laughter fill us all with joy on a daily basis. The team will be thrilled when I share your lovely comments with them.Thank you once again.

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Review of
Park Manor Care Home
from David W (Son of Resident) published on 20 August 2025 Submitted via Website • Report

Overall Experience

My mother was in need of a nursing home after a long spell in Hospital, she had many medical needs and was emotionally drained.
From the first afternoon of being at ( The Manor Branksome ) she had first class medical care , with very understanding, and caring staff.
Her health and wellbeing has

improved immensely since her being a resident by 100%, my mother needs palliative care , she received much more then I ever expected.
All of the staff at the home have show great love and kindness to my mother, which is all a son could ask for.
The food is first class , reminds me of a top boutique hotel I stayed in , what more could I ask for from a home from home .
The general manager is very professional and understands what make a good nursing home, her staff are very well trained and really care, if any family are looking for a good home, with excellent facilities look no further.
The general manager has a great eye for quality and has this down to her professional team

Reply from Kim Harding, General Manager at Park Manor Care HomeThank you for taking the time to complete a review of Park Manor. Your positive feedback is appreciated and the team are always very grateful to receive such praise. I am reassured that you felt the care and support your mother received was first class and your comments demonstrate that the staff are continuing to ensure that everyone who decides to live at Park Manor are being supported with a kind, caring and professional approach.Thank you once again for your lovely words and kind comments, I shall certainly share this with the team.

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Review of
Park Manor Care Home
from Richard L (Son of Resident) published on 18 July 2025 Submitted via Website • Report

Overall Experience

Arranged the placement of my mother to Park Manor Care Home at the beginning of June. She was previously at another care home in Bournemouth where she had been for six years.
Apprehensive about this move as six years in one home could create an big upheaval for my Mum.
However on visiting Park Manor

for a viewing an an invitation to lunch my mother fell in love with the home.
The home has recently been totally refurbished to a very high standard and the bedrooms, restaurant and lounges are beautiful.
All the staff, lead by the manager are extremely helpful and pleasant and my mother is extremely happy saying it is like staying in a hotel. The mealtimes are organised so that all the residents are eating together with the opportunity to have a chat and the choice and quality of food is excellent.

Reply from Kim Harding, General Manager at Park Manor Care HomeThank you for your wonderful feedback. Receiving positive feedback such as this, certainly ensures the the whole team know that they are getting it right when caring for your Mother. It has been a pleasure to welcome her to Park Manor, get to know her and build positive relationships with her. She is a wonderful lady and her lovely smile and laughter certainly contributes to our days being brighter. Thank you for taking the time to complete a review of our home, it is appreciated.

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Review of
Park Manor Care Home
from Chris L (Son of Resident) published on 7 July 2025 Submitted via Website • Report

Overall Experience

Mum, recently moved from another care home in Bournemouth and we were naturally worried how she would settle in.
The level and quality of the accommodation is fantastic and the staff are very friendly and helpful. From management to the cleaners, everyone is motivated to ensure the residents are looked

after.
Mum is very happy there and already joining in with the activities.

Reply from Kim Harding, General Manager at Park Manor Care HomeThank you for sharing your experiences and feedback of Park Manor. I am very grateful that you have taken the time to complete a review, I will share your feedback with the team. It is reassuring that your Mum has settled in her new environment. It has been a pleasure to get to know her and build positive relationships with her, she certainly brightens our day. Thank you for putting your trust and confidence in us to support your Mum and ensure that she continues to be settled and happy at Park Manor.

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Review of
Park Manor Care Home
from Diana S (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card • Report

Overall Experience

First experience of a care home for my mother. Extremely pleased with Park Manor, so happy to have found it. Staff all very caring and professional. Mum has found a new lease of life with her new group of friends.

Reply from Kim Harding, General Manager at Park Manor Care HomeThank you for your wonderful review, it means so much to all of the team to receive feedback such as yours. I am so glad that your mother has made new friends which in turn has contributed to positive outcomes for her, it is a pleasure to have the opportunity to support her in order that she can live life to the full! All the team have certainly enjoyed getting to know her and her supportive family and we are truly grateful for the time that you have taken to complete a Care Home review and provide feedback.Thank you once again.

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Review of
Park Manor Care Home
from A S (Son of Resident) published on 13 June 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been welcomed and made to feel at home by all the staff. It took her a while to settle in a bit now seems to be fully involved. She has been an independent woman all her but has adapted to a care home environment through the care shown by those who looks after her.

Reply from Kim Harding, General Manager at Park Manor Care HomeThank you for taking the time to review Park Manor and provide all of the team with your positive feedback. We are so pleased that your Mum has settled in her new environment and that she and you have put trust in us all to support and care for her. We will continue to ensure that we support her to adapt and that she continues to build positive relationships with all.Once again, thank you, your feedback is extremely encouraging the care that Mum is receiving is having a positive impact.

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Review of
Park Manor Care Home
from F B (Friend of Resident) published on 12 June 2025 Submitted via Postal Card • Report

Overall Experience

From the moment my friend moved in, he felt he has done the right thing. The staff are genuinely caring towards all residents. I visit every day and I can see they go above and beyond to ensure comfort and happiness. This is a new home. Residents are moving in gradually and obviously staff are getting

a bit busier every day. Hopefully they will be recruiting more staff soon as the waiting times for shaving in the morning and the meals, residents are waiting a bit long at present. However it is the best care home I come across in the past 2 years (I visited a few). Great rooms, library fantastic and cinema and also great food! I recommend Park Manor care home to everyone who has a loved one needing help. The staff are the best!

Reply from Kim Harding, General Manager at Park Manor Care HomeThank you for your kind feedback, I am so pleased that your friend feels he has made the right decision to move into Park Manor. The team have taken great pleasure in getting to know him and build positive relationships not only with him but you too. Your comments have been noted regarding waiting times and I would like to reassure you that staffing levels are monitored closely as occupancy increases, I am responsible for ensuring that a recruitment strategy is in place and actioned to increase the levels of staff to meet the needs of the residents and ensure that these are safe and effective. Thank you once again for your lovely feedback and I will certainly pass on to the team that they are considered the best!

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Review of
Park Manor Care Home
from H H (Friend of Resident) published on 5 June 2025 Submitted via Website • Report

Overall Experience

I visited Manor home for their Easter event with the residents, and it was genuinely a lovely experience. The home has everything you could ask for and is suited in a majestic manor with beautiful grounds. The staff are both welcoming and attentive towards the residents and visitors, they remember all

the small details and just very hospitable. I look forward to returning and participating in more activities with the residents.

Reply from Kim Harding, General Manager at Park Manor Care HomeThank you for your wonderful feedback. I am so glad that you enjoyed our Easter event and had a lovely experience. The team will be delighted to hear that you enjoyed the time spent with us and I sincerely hope that you join us for many of our planned events in the future - you are always welcome.

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Review of
Park Manor Care Home
from E H (Daughter of Resident) published on 20 May 2025 Submitted via Website • Report

Overall Experience

My dad become a Resident at this Lovely home from April, 2025 and he is settling in really well. All the staff at the Care Home specially the Home General Manager have been so welcoming and making dad feel right at home. And they make us all welcome.
We could not ask for better home for dad, its

such a Lovely place with restaurant overlooking gardens (waiter service) and home cooked delicious meals.
Rooms are full with light and fresh air, stunning Dinning Rooms on each floor, Library Room/Activities, Cinema Room, Hair and Nail Saloon. Gardens with breath taking views and so much outdoor space for residents to enjoy. Dad enjoys playing domino and chess with us when we visit or with staff.
We have been through a lot heartache with dad in recent year so knowing that he is finally settling in, its such a comfort to us.
And most important of all that they take really good care of dad and we can relax knowing that his needs are met.

Reply from Kim Harding, General Manager at Park Manor Care HomeThank you for taking the time to share such positive feedback, it is valued and appreciated by all the team at Park Manor. The team will be thrilled to hear that you are satisfied with the care and support that your father is receiving. We were delighted that you chose Park Manor and trusted the team to care for your loved one. He is a wonderful gentleman and it was a privilege to welcome him and his wonderful, supportive family too! We want to continue to ensure that he is happy, safe and enjoying living at our home and long may the games of chess and dominoes continue as we know how much he enjoys this activity! Thank you once again, as your satisfaction is our top priority.

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Review of
Park Manor Care Home
from J R (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report

Overall Experience

My Father has been at Manor Life for approximately a month now. For anyone looking for residential care for a loved one then this is the place to be. Manor Life is outstanding. The care my father receives is second to none. Each and everyone of the staff be it day time or night time show such depth

of care it is just joyous to see. The whole team centres their work around the residents, nothing is to much trouble. Right down to the care assistants the nurses, cleaners, back office staff, reception, chefs and kitchen staff, I couldn't have wished better for my father. I can leave after visiting knowing that he is safe. It is quite apparent that the manager of manor life had got things right in running this business. Every member of staff is such an asset and saying thank you quite simply isn't enough. Please know this, I am so very grateful for all that everyone at manor life does and each and every one of you deserve a huge pat on the back you are just awsome

Reply from Kim Harding, General Manager at Park Manor Care HomeThank you for taking the time to submit such a wonderful review, your feedback is appreciated and will be well received by all the team. I am so pleased that your father has settled in well at Park Manor and it is reassuring that you and your Dad have trust and confidence in the team and the care and support that we are currently providing to him.It has been a privilege to build positive relationships with you father and I hope that he continues to enjoy living at Park Manor, we certainly love having him here.Thank you once again for your feedback.

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Review of
Park Manor Care Home
from K G (Son of Resident) published on 22 April 2025 Submitted via Postal Card • Report

Overall Experience

To whom it may concern,
I write today to say I cannot praise highly enough the care my mum received in her final days at Park Manor Care Home.
Nothing was ever too much trouble, Mum's every wish and desire and that of her family, were met without question or delay. Mum was made to feel at home straight

away and a member of the Park Manor Family, such was the personal level of the care she received.
At all times, everyone was attentive, jolly, patient, focused and caring. I cannot think of a better place in Poole and the surrounding area for Mum to have been. A truly remarkable home: one where I would not hesitate sending other family members or even staying myself if the occasion ever arose.
Take care all at Park Manor, you are all forever in my thoughts and prayers.

Reply from Kim Harding, General Manager at Park Manor Care HomeThank you for the wonderful feedback. The team were so happy to be able to meet your Mother and her wonderful family, whilst it is with sadness that the team did not have the opportunity to have longer with her whilst she was at Park Manor it was evident that she was a truly remarkable lady and was clearly adored by all her family. I will certainly share your feedback with the team as your positive comments reinforce that they are getting it right when caring and supporting residents.Thank you once again.

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Review of
Park Manor Care Home
from Nicky Y (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report

Overall Experience

My Father was the 1st 'Original Resident' of Park Manor & was very happy & fulfilled for the short time he had at Park Manor. It was his permanent home, and he loved it & the staff. From his very first visit, he felt at home, Dad described entering the library & 'the library hugging him, and he knew

that was where he wanted to be'
The whole team have been amazing, supporting & caring for Dad, they have met every need, gone over & above to ensure his comfort, safety & happiness. The are professional yet caring & empathic, their communication with me around Dad was exemplary, their multi disciplinary working with external medical teams was fab - they really do care
An elegant setting, spacious rooms, homely communal areas, the welcome, as a visiting relative was always warm - nothing was too much for anyone in the team. The atmosphere was a happy one, stimulating & engaging activities - one member of staff even writing Dad's memoirs as a legacy
I highly recommend Park Manor

Reply from Kim Harding, General Manager at Park Manor Care HomeThank you for your wonderful review, I and the team appreciate you taking the time to share your thoughts and feedback regarding the care that your father received at Park Manor. Your father was a truly extraordinary gentleman and it was a joy to have him join us at Park Manor as our very first resident. We will never forget him, he will always have a place in our hearts and remembered with love and his truly wonderful family. I will share your thoughts and comments with the team as they will be delighted to receive such positive feedback and that you valued their hard work and commitment to ensure that your Father was happy at Park Manor.

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Review of
Park Manor Care Home
from Juliet D (Wife of Resident) published on 28 March 2025 Submitted via Website • Report

Overall Experience

My husband arrived at Park Manor in February 2025. End of life care provided, staff are all amazing, friendly, helpful and caring. Nothing too much trouble. Room is lovely and spacious with personal wet room, enabling sitting down shower. Menus and food are all excellent. My husband is treated with

dignity and his individual needs are very well catered for. Couldn't ask for a better placement, like a home from home. Made a very difficult decision feel it was for the best - Park Manor are so supportive to my husband, son and I - Thank You.

Reply from Kim Harding, General Manager at Park Manor Care HomeThank you for your wonderful and positive review. I am so glad that your husband has settled well at Park Manor, it has certainly been lovely to have the opportunity to get to know him and build positive relationships, not just with him but his supportive family also. Your comments and feedback will be appreciated by all of the team at Park Manor and I shall certainly share this with them. Thank you once again.

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