Care Homes Owned by Berkley Care Group

My husband was admitted to Portobello a couple of months ago as his physical needs had become too much for me to manage at home. I was very reluctant to make this move but have found all the senior staff to be very sympathetic & knowledgeable which has made the process easier. Carers and all the other staff are all very kind, endlessly patient and skilled, catering and cleaning staff included. Food is very good, plentiful and freshly cooked. Individual requests can be made. Catering staff very open to suggestions. Visitors are welcomed anytime and visiting hours are flexable

My husband has been a resident at Burcot for several years. Throughout that time, he has always been treated with respect, care and kindness. Every member of staff knows him and they are all amazing in the way they deal with the symptoms of Alzheimer's in the residents. I would have no hesitation in recommending Burcot Lodge and as far as my experience is concerned it is the best nursing home in the area.

Burcot Grange continues to care for me in a way that feels like home from home. All of the care staff without exception have got to know me and are always respectful of my wishes and care needs. The food is excellent and the catering staff allow for my taste and special beverages. I go to a range of activities in the home and have been taken to a garden centre in the wheelchair safe mini bus - i do still enjoy the whole business of gardening. My budgie is a good companion and i have taught him a few words. He is now part of this friendly family atmosphere.

I haven't tasted the food but it always looks very tasty.

Thank you x

A fabulous care home - they work so hard to keep residents comfortable and go out of their way to look after visitors too. It's a lovely space with a great bistro, lounge etc. Grateful for the patience and kindness of everybody working there.

From the time my wife moved to Burcot Lodge I was treated with respect, care and consideration. For the first months I received telephone calls to ensure I was able to manage on my own. This was a great confidence builder.

My mum has received wonderful care since moving into Burcot Lodge. The staff ensure she is "cared" for in the broadest sense. Not only seeing to her physical needs but making sure she has joy in each day and feels loved by the people who surround her.

I didn't know Care homes existed like this but Jubilee House stands out from the rest. Who doesn't want to be spoilt in their retirement years? Outstanding!! Myself, Matt and Irene are all planning to move in together x

I am very happy here. I feel safe, contented + well-looked after.

Staff are all very caring. The physical/personal care has been very good.

I no longer worry about my mom all the time as I know she is happy and cared for

Thank you

The facilities included like hairdressing and chiropody are great. Bistro also available to family and friends to have a drink or meal with residents.

My mother is very happy at Burcot Grange. She feels safe, well cared for & tells us regularly what a lovely place it is. She is gently encouraged but never pressured and all staff treat her and the family as individuals.

There has never been any other choice of Care Home for my husband. Recommended by a paramedic, the level of care it provides is second to none. However, this has been an extremely trying month for everyone - residents, families and carers alike, simply because of the extreme temperatures we have all suffered. I have been amazed at the tireless dedication of the staff. The carers have been watchful that their vulnerable residents have remained healthy, cared for, well fed and hydrated throughout. Naturally it has been difficult to provide any outside activities, but whenever possible walks, short trips were provided. I think that everyone is now pleased with the new renovations and that the building work is complete.

Rus Bradley

This is a lovely care home. Not only did the staff care well for mum at a difficult time for the family, they also looked after and supported us. Staff were friendly and welcoming from the start. They kept us fully informed during mum's stay and they involved us in decision making. Mum stayed in a lovely bright room that led onto the garden. She told us that the staff were kind and that she loved the manicures and massages she was given. Oh, and the homemade brownies are delicious!

Thank you everyone for making my stay so memorable.

Staff are so hard working and friendly. They would do anything for you! The whole building is very clean. You can see that everyone is well looked after. The food is lovely and you can tell it is fresh!