Abbeyfield Richard Cusden, London, London
Abbeyfield Richard Cusden, London, London
Abbeyfield Richard Cusden, London, London

At Abbeyfield Richard Cusden, a professional team of friendly and experienced carers aim to provide individualised, round the clock care in a warm and safe environment. The home is situated in a quiet residential area and welcomes people over the age of 65 who are looking for high quality care and support. Tailored care plans are also available to those who are living with dementia and Alzheimer's.

The home features bright and spacious accommodation with comfortable communal areas and furnished bedrooms. Most bedrooms come with ensuite facilities and all have a call system installed for peace of mind. Mealtimes can be enjoyed in the pleasant dining room as well as views of the pretty gardens and patio area.

Founded by Richard Cusden in 1947, Abbeyfield Richard Cusden is a non-denominational, not for profit residential care provider.

Group: Abbeyfield Society

Person in charge: Sameerah Arshad (Manager)

Local Authority / Social Services: London Borough of Wandsworth Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages from 65 to 98.

Single Rooms: 22

Rooms with ensuite WC: 17

Facilities & Services: Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette

Latest Care Quality Commission* Report on Abbeyfield Richard Cusden: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.6 Abbeyfield Richard Cusden has a Review Score of 6.6 (6.569)

The Review Score of 6.6 (maximum of 10) for Abbeyfield Richard Cusden is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Abbeyfield Richard Cusden in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.3 out of 5 from 4 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.239 for Abbeyfield Richard Cusden is calculated as follows: ( (14 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 46 Ratings = 4.239

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.33 Points relating to the number of positive Reviews for Abbeyfield Richard Cusden is based on 4 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75 then divided by 2 = 1.875

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 4 Reviews ÷ 4.4 Target = 0.909 , then divided by 2 = 0.455

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Abbeyfield Richard Cusden?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Abbeyfield Richard Cusden

  • Friend of Resident/Service User
    2
  • Resident / Service User
    1
  • Sister of Resident/Service User
    1

Staff are very welcoming and friendly and they always seem to have plenty going on to stimulate and entertain the people that reside here. It is comforting to know that the staff are so approachable and my feelings are at ease, knowing that I can ask after my friend at any time because I love my friend.
My friend and I have known each other for 34 years. Their food appears to be appetising and varied. The staff seem attentive and caring and that matters to me as well as my friend.

How likely would you be to recommend Abbeyfield Richard Cusden? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

I visit my friend as and when I can, with no pattern to the visits I make. I have always found the staff welcoming and extremely helpful and friendly to both myself and my friend.
I found the home spotlessly clean and well kept.
All staff were friendly and polite and the management staff were extremely efficient and approachable.

How likely would you be to recommend Abbeyfield Richard Cusden? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Care Home is very good, I enjoy the activities.
The staff are good and I enjoy the food.
I have made friends with the other residents.

How likely would you be to recommend Abbeyfield Richard Cusden? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I could not think of a better place for my sister to be, with plenty of activities, the assistance she needs and her needs are being met. Staff are generally very helpful and understanding and any problems usually soon sorted out.

How likely would you be to recommend Abbeyfield Richard Cusden? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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