Arthur House Care Home, London, London
Arthur House Care Home, London, London
Arthur House Care Home, London, London

Arthur House, based in Wimbledon, is an award winning residential care home supporting up to 12 older people.

Voted in the top 20 most recommended care homes in London (2017), Arthur House supports people with physical needs who require assistance and care. The homely and comfortable environment enables staff to provide person-centred care tailored to the needs of residents.

The dedicated and trained team of staff provide a high standard of care to enhance residents’ quality of life, and they have recently been rated outstanding by the CQC. (May 2017).

Group: Priory Adult Care

Person in charge: Nicolas Kee Mew (Home Manager)

Local Authority / Social Services: London Borough of Merton Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 12 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Not suitable for people in later stages of dementia. Ages 60+.

Single Rooms: 8

Shared Rooms: 2

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Arthur House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 07 Nov 2017

One room available – please call 020 8947 1218 or email for further information.

Reviews

9.7 Arthur House Care Home has a Review Score of 9.7 (9.731)

The Review Score of 9.7 (maximum of 10) for Arthur House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Arthur House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.731 for Arthur House Care Home is calculated as follows: ( (167 Excellents x 5) + (59 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 227 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Arthur House Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 2.4 positive Reviews (12 registered maximum number of service users ÷ 5). 8 Reviews ÷ 2.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Arthur House Care Home?

  • Extremely LIKELY
    18
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Arthur House Care Home

  • Friend of Resident/Service User
    5
  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Grandson of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • more

This home is small and extremely well run. The food is home made and the cook will provide small portions of favourites when appetites wane. The staff are friendly and patient. They organised a wonderful party for my aunt's 100th birthday.

I recommend it most highly.

How likely would you be to recommend Arthur House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I was privileged to be at the 100th birthday party of my aunt's sister and was able to witness the atmosphere of the home which was very welcoming and inclusive (of residents and a number of visitors). The staff were very attentive, fun, on their toes, worked well together and gave and received instructions amicably. I used the facilities which were very clean and well kept. I felt all the staff appreciated working there and there was a very caring atmosphere. One member of staff danced with a resident to the live musician we had.

How likely would you be to recommend Arthur House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My Father was at Arthur House for almost three years. He received excellent care and enjoyed the food offered, especially the puddings! It is a small care home with a dedicated team of staff who take the time to engage with the residents and keep them stimulated with chats, games, music, puzzles and trips out. They celebrate special events well and encourage participation in singing and dancing. There is a piano in the sitting room, which anyone can play.
My Father had a lovely room, with a nice outlook and sufficient space for all the family to visit. The home was recently redecorated and looks fresh and well kept, as are the gardens at the front and rear where there is a small patio to sit out.
The recent addition of two budgies in a cage in the sitting room was nice and a talking point for everyone. There is also a fish tank in the dining room.
I would recommend Arthur House to anyone looking for a small, homely environment for their loved one, where everyone knows and looks after each other beautifully.

How likely would you be to recommend Arthur House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care home is small and has no more than 12 residents.
There is a garden area with tables and chairs. The atmosphere is very friendly.
The attention to the residents is excellent.
The residents are all called by their names and each's special need is known and attended to.
There are flowers in the garden which is well maintained and used in summer.

How likely would you be to recommend Arthur House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Good

Very pleasant staff, the polite manager was very nice in his approach to the residents, polite and stimulating them. The place is immaculate, a pleasure to see.

How likely would you be to recommend Arthur House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Arthur House are always friendly and helpful.
They have quite a job on their hands, caring for many elderly with various difficulties or challenges.
They have won a lot of awards and genuinely care from the hearts.

I've been coming here to visit a great uncle of 90 years old for about three years now.
I've always found staff and management to be conscientious and considerate.
They always offer me drinks and make me feel welcome

How likely would you be to recommend Arthur House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My mother-in-law has lived at Arthur House for almost 2 years and has always been happy there. It is well managed and the staff are attentive and caring. They are concerned with each individual resident's needs and are always keen to encourage their own interests.
Over the past year, there have been many activities which involve both the residents and their families.
Our family is always welcomed and we know that my mother-in-law is both proud of Arthur House and feels it is very much her home.

How likely would you be to recommend Arthur House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Arthur House has helped my father gain his confidence again and provides an environment where he is comfortable and relaxed.

How likely would you be to recommend Arthur House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would wholeheartedly recommend Arthur Hourse as a Care Home; the staff are very kind, diligent and dedicated to the care of their residents. My grandparents were very well looked after there and my family and I were also made to feel very welcome.

How likely would you be to recommend Arthur House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the workers very nice, polite and helpful. I have just started going for one day and a week at the moment. They do care and I am glad.

How likely would you be to recommend Arthur House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My late grandma was taken care of in the most humane manner by a dedicated team of professional and very caring staff who did their utmost best to accompany her. Carers took all the necessary time to cater for her personal hygiene and nutritional needs. The psychological support provided to her was commendable. Many events are regularly organised aiming to get them in a festive mood. We also witnessed a clean environment (and secured compound) whereby food is prepared following all regulatory guidelines applicable at all times.
A variety of healthy plates containing vital nutritional elements was available. Needless to say, her medical condition was under constant supervision. Regular updates were communicated by the manager. Since the beginning she was taken care of with respect and professionalism. Her personal hygiene was very well taken care of (her indoor clothes were changed and washed on a daily basis and they requested for new ones as and when required. Thank you team.

How likely would you be to recommend Arthur House Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very respectful staff. They address my father by his proper title. When they found him awake and chatty at three in the morning, one carer stayed with him and had a nice chin-wag. He seems to be eating better, if slowly. The manager reports frequently to my elder sister on my father's health and activities. He is nicely dressed and comfortable in the day time.

How likely would you be to recommend Arthur House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Value for Money: Good

I am here for respite for a short period. I like it here and will recommend people to come here. All the staff, residents and management are good. I had a bad experience in a previous care home but I like it here because it is very homely. My family visit very often.

How likely would you be to recommend Arthur House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum has been a resident at Arthur House for 2 years and I am very impressed with how well she has been looked after there. The management and staff are excellent and it's clear to me that all residents are treated as individuals with dignity and respect. I have always found the carers to be kind, understanding and mindful of each individual's needs. The food is very good and the rooms have been refurbished fairly recently. There is a nice garden area at the back of the house for sitting out in good weather. The current manager knows each resident well and has organised several special events for them. My mum has some dementia and can sometimes be distressed but the carers are very good at managing this to help her feel better. I have always felt welcome to visit when I want to and they have even welcomed my dog too!

How likely would you be to recommend Arthur House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were always made to feel welcome when coming to visit our friend. We always found her clean and tidy and very contented in her surroundings. She enjoyed the food she was given. The staff had a good rapport with her which she enjoyed. The home has recently been refurbished and updated it had a family feel.

How likely would you be to recommend Arthur House Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am staying in Arthur House while waiting for a hip replacement operation on my left hip. My experience here has been very kind and caring. All the staff have shown kind feelings and I have been very well treated, night and day. The meals have been varied and tasty with choice offered if not suitable. Any problems have been listened to and dealt with. Very pleasant company and conversation.

How likely would you be to recommend Arthur House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Good

Management: Good

Rooms: Excellent

This is a ten bedroom residential care home that is furnished as a private home. Recently refurbished to a very high standard. Manager and staff very attentive and pro-active. Food and activities programme excellent, pretty gardens. Review and relatives meetings held at regular periods during the year. Outside entertainment, care home situated close to local park, shops and district tube line.

How likely would you be to recommend Arthur House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Kind and caring nursing home in a lovely part of town. Well managed with great events on for the residents. The home has recently been refurbished to a high standard and the rooms are spacious and homely.

How likely would you be to recommend Arthur House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A care home with a difference, it is like a 5 star hotel, with the added care and support. Residents are treated as individuals and their needs are provided on this basis. They are all treated with dignity and respect.

How likely would you be to recommend Arthur House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend's parent has been resident in this home since December. The care from the staff is second to none and it is such a happy place. The residents are so well cared for and happy in the lovely environment. The facilities are exceptional and I would not hesitate to recommend this home.

How likely would you be to recommend Arthur House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

December 2017

Caring UK Awards 2017

Recipient: Arthur House Care Home

Date: Friday 08 Dec 2017

more details

November 2017

Dementia Care Awards Finalist

Recipient: Arthur House Care Home

Date: Thursday 09 Nov 2017

more details

May 2017

The Care Home Awards 2017

Recipient: Arthur House Care Home

Date: Thursday 25 May 2017

more details

April 2017

Top 20 Care Homes London 2017

Recipient: Arthur House Care Home

Date: Saturday 01 Apr 2017

more details

October 2016

July 2016

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Arthur House Care Home