Birchwood Residential Care Home

406 Clayhall Avenue, Clayhall, Ilford IG5 0TA

A residential care home, Birchwood is a modern care service which adheres thoroughly to regulatory recommendations and takes every effort to protect the well-being of its residents.

While being highly-trained in innovative care techniques, Birchwood's staff look to combine their expertise with the establishment of a homely and welcoming social atmosphere and by giving residents every opportunity to pursue a lifestyle of their choice.

A number of activities are available for residents to take advantage of, while key workers, general practitioners and physiotherapists are regular visitors to the home.

Group: Sanctuary Care Ltd

Person in charge: Audrey Parathan (Manager)

Local Authority / Social Services: London Borough of Redbridge Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 44

Rooms with ensuite WC: 11

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Birchwood Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Birchwood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Birchwood Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.479 for Birchwood Residential Care Home is calculated as follows: ( (103 Excellents x 5) + (79 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 192 Ratings = 4.479

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Birchwood Residential Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 13 Reviews ÷ 8.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Birchwood Residential Care Home has a Review Score of 9.5 (9.479) from 16 Reviews


Average Ratings

  • Excellent
    10
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Birchwood Residential Care Home?

  • Extremely LIKELY
    12
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Birchwood Residential Care Home

  • Daughter of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    3
  • Nephew of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

I was very happy with the excellent care given to my late aunt who lived at Birchwood care home two years ago. When my 94-year-old mother recently broke her hip and needed extra support, I did not think twice about moving her into Birchwood. Imagine my surprise to find the same team of friendly, helpful and dedicated staff who cared for my aunt were all still in post and they have been wonderful in helping my mother to settle in. A happy and stable staff team is one of the greatest strengths of a good care home and this success is down to the skill and dedication of the care home manager and her kind and caring nature. The home is clean and tidy and there is a good choice on the menu and my mother highly recommends the fish and chips! I would highly recommend Birchwood care home to other families who are looking for a happy, calm and caring environment for their loved one.

How likely would you be to recommend Birchwood Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

When it became obvious my mother needed full-time care the thought of her going into a care home was absolutely awful for me and I felt like I was totally letting her down. How wrong I was. Since entering Birchwood she has improved dramatically in health, mentally and physically.
Her medication is administered and monitored. She’s made some very nice friends. The staff are simply wonderful to her. The manager and her team have, without fail always answered any queries we may have had and are always full of enthusiasm. I would certainly, without hesitation recommend Birchwood to anyone needing full-time care.

How likely would you be to recommend Birchwood Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

A very homely environment, staff always helpful, cheerful and willing to assist. Always up to speed with health and well being issues. Care centres around the individual and their needs / comfort. Contact with family maintained through phone and email. I feel secure that my mother is in such an environment.

How likely would you be to recommend Birchwood Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The care and support they give my brother is excellent. Any problems they are sorted out. Always found the staff lovely. And always willing to help.

How likely would you be to recommend Birchwood Residential Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

My relative is very happy, and the staff treat her with great care and courtesy. As I am the only relative who can visit, but live a long way away, this is very reassuring.

How likely would you be to recommend Birchwood Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

A regular visitor to a resident.
Good welcome.
Good variety of activities.
The church sing 2 or 3 times a year - good contact by church members.

How likely would you be to recommend Birchwood Residential Care Home? Likely

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Average Rating:   4 out of 5

As it was my mothers first Christmas at Birchwood, we were all a bit apprehensive as to visit is a four hour round trip for the nearest relative, so if the weather was bad and we could not visit we wondered how it would be, but after speaking to staff we could see that it was made a special time for them all. Birchwood was decorated, the tables we laid (very prettily) and all the staff joined in to make it a lovely say. Also throughout the month was varied activities for all abilities. All the staff are very caring in what can sometimes be difficult circumstances.

How likely would you be to recommend Birchwood Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My relative entered Birchwood from a local hospital rehabilitation ward. She had received no rehab treatment and so her mobility became very poor.
She is reasonably well cared for e.g. They provided a duvet when she was cold. I visit almost daily and there is always a calm and reasonably relaxed atmosphere.

How likely would you be to recommend Birchwood Residential Care Home? Likely

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Average Rating:   3.3 out of 5

My sister-in-law has been in Birchwood for nearly a year - she is very happy and settled and has no complaints about anything.

How likely would you be to recommend Birchwood Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

On stepping through the door the atmosphere is always very warm and welcoming, even when we turn up unannounced.
There are plenty of activities and outings and exercises for the residents to participate if they want.
Every member of staff we have encountered has been unfailingly friendly and approachable but also professional and attentive and caring.

How likely would you be to recommend Birchwood Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Is a very good care home, so much so we have a second Aunt now resident here. Staff are pleasant and helpful, nothing is too much trouble for them.

How likely would you be to recommend Birchwood Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Always a warm welcome from the staff and residents when you turn up, even if unannounced. Lots of activities to join in with or alternatively good rooms in which to retire. This place has restored my faith in the care of the elderly. I know my Grandmother is well looked after and safe and it's an engaging place to continue their social skills and helping them to continue to live rather than just existing.

How likely would you be to recommend Birchwood Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My 92-year-old aunt moved to Birchwood a little over 6 months ago.
She is frail but not unaware of who and where she is. I have always found the staff polite, friendly, caring and efficient. Also, they listen to feedback and adapt. There are lots of activities, though my aunt is limited by sight and hearing in her participation.
There seem to be lots of links with the community. Food is good and my aunt looks more "well" than when she moved in.
I would definitely recommend Birchwood.

How likely would you be to recommend Birchwood Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Birchwood staff have shown exemplary care and commitment towards my mother's needs from the day she arrived just over a year ago. Initially placed there for respite it was to become her home for a year. I can honestly say that both my mother and I have been treated with the utmost respect and kindness throughout her stay. Despite my mother's challenging behaviour, the staff have gone above and beyond in working with my mother and accommodating her needs. I have literally been made to feel like one of the family and everyone from admin, domestic, care staff and management have always been so friendly and welcoming. I can't rate them highly enough and it gives me pleasure to say it is one of the best homes in the borough. I will be popping back to say hello! Thank you so much!

How likely would you be to recommend Birchwood Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

My nan lived at Birchwood for around four years. We found the home to always be a friendly, welcoming place. The staff were always great with nan and very caring. The facilities are good and there seems to be a variety of activities and outings that residents could participate in. Any issues or concerns we had were always listened to and dealt with appropriately. Nan's death was handled very sensitively by the night staff and this was very much appreciated.

How likely would you be to recommend Birchwood Residential Care Home? Likely

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Average Rating:   4.2 out of 5

The home is very clean ie. no smells at all.

The staff are helpful, friendly and efficient.

How likely would you be to recommend Birchwood Residential Care Home? Likely

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Average Rating:   4 out of 5

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