406 Clayhall Avenue, Clayhall, Ilford IG5 0TA
A residential care home, Birchwood is a modern care service which adheres thoroughly to regulatory recommendations and takes every effort to protect the well-being of its residents.
While being highly-trained in innovative care techniques, Birchwood's staff look to combine their expertise with the establishment of a homely and welcoming social atmosphere and by giving residents every opportunity to pursue a lifestyle of their choice.
A number of activities are available for residents to take advantage of, while key workers, general practitioners and physiotherapists are regular visitors to the home.
Group: Sanctuary Care Ltd
Person in charge: Audrey Parathan (Manager)
Local Authority / Social Services: London Borough of Redbridge Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 44 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment
Admission Information: Ages 65+.
Single Rooms: 44
Rooms with ensuite WC: 11
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Birchwood Residential Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Birchwood Residential Care Home has a Review Score of 8.4 (8.362)
The Review Score of 8.4 (maximum of 10) for Birchwood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Birchwood Residential Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.521 for Birchwood Residential Care Home is calculated as follows: ( (26 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.521
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.841 Points relating to the number of positive Reviews for Birchwood Residential Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8.8 Target = 0.341
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by H T (Nephew of Resident) on Wednesday 2 August 2017. Relates to July 2017.
My 92-year-old aunt moved to Birchwood a little over 6 months ago.
She is frail but not unaware of who and where she is. I have always found the staff polite, friendly, caring and efficient. Also, they listen to feedback and adapt. There are lots of activities, though my aunt is limited by sight and hearing in her participation.
There seem to be lots of links with the community. Food is good and my aunt looks more "well" than when she moved in.
I would definitely recommend Birchwood.
How likely would you be to recommend Birchwood Residential Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Review submitted from a Website Submission by Julie K (Daughter of Resident) on Tuesday 4 April 2017. Relates to March 2017.
Birchwood staff have shown exemplary care and commitment towards my mother's needs from the day she arrived just over a year ago. Initially placed there for respite it was to become her home for a year. I can honestly say that both my mother and I have been treated with the utmost respect and kindness throughout her stay. Despite my mother's challenging behaviour, the staff have gone above and beyond in working with my mother and accommodating her needs. I have literally been made to feel like one of the family and everyone from admin, domestic, care staff and management have always been so friendly and welcoming. I can't rate them highly enough and it gives me pleasure to say it is one of the best homes in the borough. I will be popping back to say hello! Thank you so much!
How likely would you be to recommend Birchwood Residential Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Victoria F (Granddaughter of Resident) on Wednesday 30 November 2016. Relates to November 2016.
My nan lived at Birchwood for around four years. We found the home to always be a friendly, welcoming place. The staff were always great with nan and very caring. The facilities are good and there seems to be a variety of activities and outings that residents could participate in. Any issues or concerns we had were always listened to and dealt with appropriately. Nan's death was handled very sensitively by the night staff and this was very much appreciated.
How likely would you be to recommend Birchwood Residential Care Home? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by B C (Niece of Resident) on Thursday 5 May 2016. Relates to April 2016.
The home is very clean ie. no smells at all.
The staff are helpful, friendly and efficient.
How likely would you be to recommend Birchwood Residential Care Home? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Satisfactory
Value for Money: Good
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Birchwood Residential Care Home
