What types of Care is Cecil Court registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Cecil Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cecil Court to the centre of Richmond?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Cecil Court care home, 2/4 Priory Road, Kew, Richmond, London TW9 3DG

Review from Lee H (Son of Resident) published on 22 May 2025 Submitted via Website • Report

Overall Experience

Cecil Court provided the most caring environment that my mother, and we her family, could have hoped for. The management and team of carers who worked with and looked after her could not have been more attuned to her needs. They engaged with her at all times, went out of their way to ensure she had

the attention she needed and always treated her with dignity. She remained alert at all times and appreciated what they did for her. I/we cannot thank the staff enough.

PS As she was on a liquid diet the food rating below is irrelevant, but it would be churlish to give a low rating as that would lower the overall figure - and the chips were always delicious! The lift being out of commission (now fixed) and the lack of showers (Mum always wanted a shower) are the reasons for the 4 stars for Facilities.

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

Thank you so much for taking the time to leave us a review and I will be sure to pass your feedback and thanks on to the team at Cecil Court. We also appreciate your additional feedback about the ratings as this kind of detailed information is so helpful for us in understanding any issues and ways in which we could improve - so thank you!

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Review from A C (Son of Resident) published on 17 April 2025 Submitted via Website • Report

Overall Experience

The priority for anyone with a loved one in care is to know that they're surrounded by attentive, capable and truly caring individuals. This could not be more true than it is at Cecil Court. The entire team is exceptional. I am confident that my mother could not be in a better place.

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

Thank you for such a wonderful recommendation. We are so pleased that you have been happy with your choice to move your Mother to Cecil Court and the recognition of the level of care provided by our Team - I will be sure to pass your feedback on to them. Thank you!

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Review from A L (Son-in-law of Resident) published on 25 February 2025 Submitted via Website • Report

Overall Experience

My mother-in-law was struggling to look after her rural home and Cecil Court was the perfect place for her to have a two-week respite. The team were super helpful in arranging a tricky transition and very welcoming to her. We weren't sure if it would be a permanent move and in fact she decided to give

independent living another try, albeit in a smaller flat closer to her family. Having her cocooned in Cecil Court during these difficult discussions was a godsend and there was a lot of understanding and advice from the team, even though we were in and out quickly. We'd definitely consider Cecil Court again in the future, especially if dementia becomes an issue. Thanks to everyone there.

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

Thank you so much for taking the time to leave us a review and for picking Cecil Court when it came to looking for a respite stay for your mother-in-law! We are very happy to have been able to provide a safe environment for her when she needed it and do hope that she is settled and comfortable in her new flat. We are also very pleased to hear that you would consider us again in the future if ever needed!

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Review from Noelle M (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report

Overall Experience

In the few days between us finding Cecil Court, and mum's discharge from hospital, her room was painted with her choice of decor, and we moved some personal things in so that she felt comfortable when she arrived. Mum enjoyed many of the activities on offer, especially the live music and visits from

local schools. The staff team were very kind to mum. Concerns about mum's health care were dealt with swiftly and professionally by the responsive management team.
But the most important aspect of mum's 18 month stay at Cecil Court, was that we felt mum was safe there and that all the staff, including the cleaner and the cook, cared about mum's well-being. It genuinely felt like a home from home and a family community, and we will always be indebted to everyone in the team for making mum's last months as happy as they could be.

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

We are privileged to have been able to support your mum at this time in her life and to have provided a safe and homely environment where she was comfortable and happy. I will make sure to pass your kind words on to the team at Cecil Court and thank you for taking the time to leave us such a wonderful review.

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Review from Jonathan B (Son of Resident) published on 29 April 2024 Submitted via Website • Report

Overall Experience

For what Dementia represents for patients and families, Cecil Court is about as good as it gets at providing a caring, efficient, clean, respectful, and competent environment to everyone involved. The management and staff are entirely caring and working to achieve the best possible environment for patients.

Carers in particular go above and beyond to support patients despite challenging circumstances and difficult conditions. The rooms are simple but clean and well-managed. Residents are all treated with the utmost patience, dignity, and individual care. I could go on, but the respect and appreciation I feel for all those involved at Cecil Court, from management to staff, is pretty much endless.

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

Thank you so much for taking the time to leave a review and for your recognition of the high level of care and commitment provided by the team at Cecil Court. This is very much appreciated and I will ensure your feedback is passed on.

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Review from Rae J (Daughter of Resident) published on 19 April 2024 Submitted via Website • Report

Overall Experience

The Manager of Cecil Court is compassionate, professional, genuinely caring, and just focused on the happiness and well-being of all the Residents and so is her superb team of carers, under her Management and training. The manager and her Excellent Team of Carers and Medics are sent from 'Heaven', they

all are fully educated about every Resident's character and their fluctuating physical, medical, and psychological needs/requirements, and continuously provide the best and most compassionate care for each Resident. All the Carers and the manager are always very polite, treating each Resident with respect, dignity, and kindness. Cecil Court offers a variety of different mental and physical entertainments, tailored for each Residents' needs. Rooms, the Home, and all Residents are always very clean, the atmosphere is always very happy and pleasant, the food is excellent, and the list goes on. I visit my Mum every day and I credit Cecil Court, the manager, and her Team for winning the Best Care Home Award.

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

Thank you so much for taking the time to leave us such a wonderful review. Our management teams and care colleagues are committed to providing care that meets the individual needs of every resident and ensuring that their likes and interests are fully catered for and so, to receive feedback such as yours is really appreciated. I will ensure that this is shared with the team at Cecil Court.

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Review from Catherine N (Daughter of Resident) published on 5 April 2024 Submitted via Website • Report

Overall Experience

The staff and management prioritise the well-being and happiness of its residents above all else. One of the most striking aspects of Cecil Court is its commitment to care. Each resident is treated as an individual with unique needs, preferences, and interests. Whether it's assistance with daily activities,

specialized medical care, or simply a listening ear, the dedicated team at Cecil Court goes above and beyond to ensure that every resident feels valued and supported. Beyond the physical comforts, Cecil Court offers a wealth of engaging activities, including a weekly musician and Royal Albert Hall performers for residents to enjoy. This not only fosters a sense of belonging but also encourages residents to stay engaged, and fulfilled. In summary, Cecil Court Care Home has an unwavering commitment to compassion and personalized attention. If you're seeking a care home where your loved one can thrive, look no further than Cecil Court. Four members of staff, in particular, are fantastic!

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

Thank you so much for taking the time to leave us such a wonderful review and for highlighting the commitment of the team at Cecil Court. I know the team will be very pleased to know that their dedication has been recognised, and I will pass on your feedback. Thank you again!

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Review from Don W (Son of Resident) published on 19 March 2024 Submitted via Website • Report

Overall Experience

Thank you for the birthday cake. The residents and her guests greatly enjoyed it! Also thank you for the help from you and your staff fitting us all into her room. Special thanks to the person who made the lovely cake.

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

Thank you so much for your feedback, the team were pleased to be able to help with the celebrations for your Mum's birthday and we are happy to hear that everyone had a lovely time and enjoyed the cake!

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Review from Angelina S (Daughter of Resident) published on 25 July 2023 Submitted via Website • Report

Overall Experience

Thank you for taking care of my mum while she was staying with you. The staff are caring and kind and my mum settled in well with you and made some lovely friendships with the residents. It would be great if there were more activities and pictures shared with family so that we could see what our loved

ones were doing at Cecil Court. Overall the rooms look quite dated but I believe this will be addressed soon. Thanks again to all the lovely staff and team and Cecil Court!

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

Thank you for your feedback – we are so pleased that your mum enjoyed her stay at Cecil Court. We take on board your comments about sharing information and photos of activities that our residents get involved in – this is something that we are currently working on and we have some ideas on how to do this more effectively that we hope to roll out very soon! I will share your thanks with the team at Cecil Court.

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Review from Cynthia S (Daughter of Resident) published on 12 January 2023 Submitted via Website • Report

Overall Experience

My lovely dad has been diagnosed with dementia and Parkinson's when we decided we would need full-time care, we did so much research, we wanted him in a home environment and that's exactly what we have at Cecil Court Care Home. My sister's brothers and dad's grandchildren are always greeted with a smile

and words of support are always offered. Dad has developed such a warm bond with those that care for him, I watch and always listen and the care, love and compassion they always show him and us is heartwarming. Recently his health has declined but the staff never gave up, they were there, as always, willing him on, going above and beyond what was expected of them whilst still supporting us. Thanks to all their dedication he is starting to make great progress. Words don't seem enough but the managers and the staff at Cecil have changed ours and my dad's life in all that they say and all that they do.

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

Thank you so much Cynthia for your wonderful feedback - I will ensure this is shared with the manager and team at Cecil Court so that they know how much their work is valued and appreciated. I am also pleased to hear that your dad is now making good progress in his recovery.

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Review from Dee L (Granddaughter of Resident) published on 12 January 2023 Submitted via Website • Report

Overall Experience

My family and I were so worried when we were looking for full-time care for my grandmother - reluctantly, due to early signs of dementia, we had to look for a home away from home which is exactly what we found in Cecil Court Care Home. My grandmother's first language is not English and nor can she hear

very well but Cecil Court's management team and staff have gone out of their way to ensure she is safe, understood and all her needs are being met, from her dietary requirements to the cultural celebrations. They are always keeping us informed and super flexible, especially with visiting her or bringing her home at short notice and always take time to understand her on a personal level.

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

Thank you so much, Dee, for your kind words and such positive feedback. Our teams work really hard to create a warm and homely environment and to get to know residents so they can be supported not just in terms of their health needs but also their interests and backgrounds. We are really pleased to hear that your grandmother has settled well.

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Review from C N (Wife of Resident) published on 23 December 2022 Submitted via Postal Card • Report

Overall Experience

The main point to show, is the caring and kindness of the staff. They really put themselves out t help when the bell is rung. On the whole, they're a cheerful and friendly lot. The management do their best to bring the equipment they need - hoist, comfortable chair etc. The residents are all well cared

for and treated well.

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

Thank you for your positive feedback - we really appreciate this and I will pass this on to the team at Cecil Court.

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Review from Julia H (Daughter of Resident) published on 31 March 2021 Submitted via Website • Report

Overall Experience

Handing over care of a loved one is not easy, especially in the middle of a pandemic. Cecil Court was recommended from the daughter of a previous resident. It is very well run and has a strong, approachable management team. Our mother, who has dementia, moved to Cecil Court in September 2020 and settled

in fairly quickly. The staff are dedicated, attentive, respectful and very caring. They are always able to answer our questions about Mum’s care. Owing to the Pandemic visits take place in the garden, the outside pod or via video calls - all of which are easy to arrange. We look forward to being able to visit inside. Mum enjoys the home-cooked food and says she is very well cared for.

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Review from Margaret E (Daughter of Resident) published on 18 March 2021 Submitted via Website • Report

Overall Experience

I considered Cecil Court as a home for my mother as I had received a lot of positive word-of-mouth recommendations from friends who had relatives who had lived there or who had visited people in the home. My contact with the home from my first enquiry has been positive and despite Covid restrictions,

it was easy to find out more about the home and its facilities before making the decision. Since Mum moved in, there has been regular and clear communication from the home and it has been easy to book appointments to see her. As the weather improves we will be able to meet in the nice garden area. I can tell that Mum is being well looked after and it is clear that the home has a very good relationship with local GP and community health services, to ensure that residents' health needs are met. When it is possible to take residents out of the home, the location will be a bonus as there is easy access to green space nearby, including Kew Gardens. There are good public transport links too.

Reply from Care Enquiries, Admin at Cecil Court

Thank you very much for taking the time to review our facilities and services. We will share your comments with our colleagues and ensure we will continue to provide a high level of service.

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Review from Samantha H (Daughter of Resident) published on 18 March 2021 Submitted via Website • Report

Overall Experience

Cecil Court have been so caring and supportive to my Mum. I would definitely say that she has improved since being at Cecil Court rather than living at her own property. I feel so reassured, especially during such a strange and difficult time, that Mum is with people who have her best interests at

heart. The carers are so kind and gentle and really look after Mum’s wellbeing. Thank you to the team at Cecil Court for all your hard work and care.

Reply from Care Enquiries, Admin at Cecil Court

Thank you so much for taking the time to write such a warm review. We will share your feedback with our colleagues to ensure we continue to provide a high level of service.

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Review from Susan L (Daughter of Resident) published on 18 March 2021 Submitted via Website • Report

Overall Experience

My mother came here so she could be looked after day and especially at night. With the care of the staff it has been successful, she loves the food. The staff look after her very well especially at these very uncertain times.
They are very good at entertaining and keeping the residents occupied.

Reply from Care Enquiries, Admin at Cecil Court

Thank you very much for your review. We will share your feedback with our colleagues and ensure we continue to provide a high level of service.

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Review from Ian M (Son of Resident) published on 15 March 2021 Submitted via Website • Report

Overall Experience

My mother has been a resident at Cecil Court Kew for around 3 years.
Mum is well looked after especially in these Covid-19 times.
I had several small concerns as I’m sure most people would when their parents need a care home and these concerns were indeed taken care of. I must say to date, I have

absolutely no problems and truly believe my darling mother is being well looked after by all Cecil Court care staff.
Many thanks for all their hard work especially in these dreadful Covid-19 times.
Looking forward to garden parties at the home, now restrictions can ease and summer is on us.

Reply from Care Enquiries, Admin at Cecil Court

Dear Ian,
Thank you very much for taking the time to review Cecil Court. We truly appreciate reading your comments. It means a lot to our team during these difficult times. Rest assured that we will share your comments with them to let them know how appreciated they are. We will ensure that we continue to provide a high level of service.

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Review from J J (Daughter of Resident) published on 16 July 2020 Submitted via Website • Report

Overall Experience

Our Mother spent 6 years at Cecil Court, and we always found their open-door policy very welcoming. The staff are all dedicated and hardworking. The location is excellent especially for walks to The Green, and Kew Gardens. The atmosphere is positive and happy and our family is very pleased to have chosen

this care home. The staff were so kind, caring, and sensitive right up the end of our Mother's time there. Thank you to all of them.

Reply from Care Enquiries, Admin at Cecil Court

Thank you very much for taking the time to review Cecil Court. We are happy to hear that you found our staff kind, caring and sensitive. We have shared and will continue to share your feedback with all staff members for our continuous improvement in providing excellent services.

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Review from Francis M (Son of Resident) published on 6 May 2020 Submitted via Website • Report

Overall Experience

Two years ago my mother moved to Cecil Court, where she is safe and really well looked after by the kind and caring staff. They are all excellent, very responsive and always ready to discuss my mother's care.
The country's current epidemic presents extraordinary challenges for the manager and her

team and they are complete heroes. Along with my family, I congratulate everyone working at Cecil Court for their caring professionalism and the excellent work and dedication you have all shown.
We are confident that our mother, a centenarian, is in the best possible care. We are very proud of everyone at Cecil Court. This evening we'll be out again clapping in appreciation too.

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Review from Mary Veronica N (Daughter of Resident) published on 6 May 2020 Submitted via Website • Report

Overall Experience

Cecil Court in Kew is facing these unprecedented times with courage, humanity and cheerfulness in the light of an almost impossible situation. The dedication of all staff is so wonderful as they continue to care for residents while putting their own health and wellbeing as well as that of their families

at serious risk. I am beyond words to express my gratitude to them all for so expertly caring for my very elderly Mother with devotion and endless kindness. She would be helpless without their care and support. Thank you so very much to the Cecil Court team. It means the world to me to know that she is so loved and cared for by you all.