The George Brooker Care Society Ltd

George Brooker House, 100 Dagenham Avenue, Dagenham RM9 6LH
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9.9 18 Reviews
  • The George Brooker Care Society Ltd, Dagenham
George Brooker Care Society Limited is a place residents can call their own and there have been compliments about the feeling of being a home from home environment. Residents are able to enjoy the privacy of their own bedroom, combined with the companionship of 45 other residents and they have 24-hour support from the dedicated team of workers.

The home offers high quality home-cooked meals and the catering team endeavour to cater for all diverse dietary needs. There is also a team of activity coordinators who ensure residents engage in meaningful activities who arrange regular inhouse entertainment, hold social events and frequently network with the local community.

All residents have access to a number of regular services at the home, these include hairdressing, chiropody, dentistry, mobile library and worship.

At George Brooker Care Society, good quality care is provided, thus ensuring the wellbeing of individual residents is always considered, whilst still encouraging their independence and ensuring dignity and self-worth.

The home also has a loyal, professional team of dedicated people, who are happy within their work and genuinely care about residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1065 – £1065
  • Self-Funded Residential Dementia Care: £1065 – £1065
  • RESPITE Self-Funded Residential Care: £1065 – £1065
  • RESPITE Self-Funded Residential Dementia Care: £1065 – £1065

These prices are only a guideline, please contact The George Brooker Care Society Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • The George Brooker Care Society Ltd

Person in charge

  • Margaret Strong (Manager)

Local Authority / Social Services

Admission Criteria

  • No Mobility
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2002
  • Number of floors: 2

Room Information

  • Single Rooms (45)

Visiting

  • There are no specific visiting times at the house but the team do ask that everyone is mindful of the other residents who live here, especially when visiting during the evening.

Parking

  • Parking needs to be paid for from 8.30am to 5.30pm from Monday to Friday, due to there being parking restrictions.

The George Brooker Care Society Ltd Reviews (18)

9.9

The George Brooker Care Society Ltd has a Review Score of 9.9 (9.934) out of 10, based on 18 reviews in the last 2 years.
Over all time The George Brooker Care Society Ltd has 18 reviews.

Overall Experience
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Review from Anne E (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at George Brooker for 2years and has always been treated with kindness and dignity. There are a very varied set of activities that everyone is encouraged to take part in also family entertainment events for fundraising . Food is of a very high quality and plentiful. If my
mum doesn't feel like joining in a main activity the staff have come to her room and she has enjoyed that. Overall no faults to be found .
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society Ltd

Thank you for your positive feedback, which is greatly appreciated. . We're delighted to hear that your mum has been treated with kindness and dignity at George Brooker House. It's wonderful that she enjoys the varied activities and high-quality food. We are glad the teams personalised attention has and continues to make Mums stay comfortable.

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Review from K H (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend George Brooker House. My mum has been a resident at the home for 20 months now, she really loves it there and has formed friendships with some of the residents over time.
When we visit my mum, we are always made to feel welcome by the team, who are all friendly and helpful.
My mum's room is nicely decorated, spacious and always kept clean and tidy.
The home is very well run by the management, who are very professional, helpful and supportive.
The carers do a wonderful job with my mum, they are kind, caring, helpful and patient with her and, she has grown very fond of them.
There are a range of meaningful and fun activities and outdoor trips provided by the activities team, who encourage my mum to participate in the activities, which enjoys and is really good for her general well-being.
My mum enjoys the selection of healthy, well-presented and home-cooked meals and deserts.
The team at The George Brooker do a really good job and, my family and I appreciate them all.
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society Ltd

Thank you so much for your kind words and thoughtful review. We're delighted to hear that Mum feels happy, supported, and at home at George Brooker House. It means a lot to know that our team's care, the welcoming environment, and the activities we provide are making a positive difference. Your appreciation truly encourages us to keep doing our best for each of those who are living here.

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Review from Richard C (Son of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't thank the staff enough for all the great work with my mum great communication with the staff and management good energy in the room, cleanness hard-working staff always available keep up the good work
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society Ltd

Thank you so much for your kind words! We're truly grateful for your appreciation. It means a lot to our team to know that our efforts made a positive difference. We'll be sure to share your feedback with everyone

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Review from Karen O (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at the care home for nearly four years. She has very challenging behaviour due to her dementia, which can make her difficult to manage and care for. The staff and management do a fantastic job meeting all her needs, they are patient, understanding, and consistently go above
and beyond. We would truly be lost without them. Knowing Mum is receiving the best care possible brings our family great comfort, and I would wholeheartedly recommend this home to anyone facing the difficult journey of finding the right care for a loved one.
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society Ltd

Thank you for your kind and thoughtful words. We're truly grateful for your trust and are honoured to care for your mum. Supporting residents with complex needs is something our team approaches with compassion and dedication every day. Knowing that our care brings comfort to your family means so much to us, all.

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Review from Christine H (Wife of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been residing at George Brooker House for a few months now. The staff are very caring and they create a lovely atmosphere you feel it as soon as you walk in. He has settled in quite well due to all the lovely staff. Each day there are different activities for residents to get involved
and interact with others. The home is lovely and clean he has a very nice room. The food is always nice . I am kept informed if there are any issues by phone. My husband is so well cared for by all the staff that it has put me at ease now. I thank everyone that works there and i would definitely recommend George Brooker House.
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society Ltd

Thank you for your lovely feedback. We're so pleased to hear that your husband has settled in well and that you feel at ease knowing he's well cared for. Our team works hard to create a warm, welcoming environment, and it's wonderful to know that this is felt by our residents and their families. Your kind words mean a great deal to us.

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Review from Linda C (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were advised that my mum who was sadly diagnosed with dementia would benefit from a care home. We were offered a room for her at George Brooker House. She has been there since 24th March 2025. Initially mum was quire unsettled with the chance. For a few weeks she was distressed and stayed in her
room but due to the staffs understanding and support and care mum is now enjoying the activities that are offered and enjoys relaxing in the lounge with the other residents and chatting to them as well as the staff who do an all round fantastic job of making mum feel a part of the home and the constant care is a massive weight of my kind knowing she is safe when I'm not with her. Thank you
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society Ltd

Thank you so much for your kind words. We're truly grateful for your trust in George Brooker House and are delighted to hear that your mum is now feeling more settled and enjoying her time with us. Our team is dedicated to providing compassionate and supportive care, and it means a lot to know that it's making a difference.

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Review from Kim K (Daughter of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed here for just under a year and absolutely loved it. We her family also could not praise the staff enough for how well they looked after our Mum. Unfortunately due to her becoming poorly the staff were not trained to deal with this and after being admitted to hospital GBH would not accept
her back. This we feel had a devastating affect on our Mum as after a short time away from the home she passed away. We feel if she was able to return to GBH she would have improved and may still be with us now.
I believe more should be done to help train the staff to look after patients with medical illnesses. Unfortunately we've learnt its all about money at the end of the day and that's a big shame.
Well done GBH, keep going xx and thank you from our mum's family xx
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society Ltd

Thank you so much for your positive feedback regarding the care provided by our team, whilst Mum was living at George Brooker Care Society. We so wish that when residents come to live here , it could be their forever home but sadly this cannot always be the case.

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Review from N A (Daughter of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing home!!!! So caring, loving and supportive.


They ensure that the person remains safe and well looked after.


They treat everybody individually and ensure they gather important information to be able to support our relative in a way that they wish to be supported.


They are

very welcoming when we visit and there is always a great homely happy atmosphere.
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society Ltd

Thank you so much for positive feedback about George Brooker Care Society. It means a lot to us to know that you feel our services are safe, caring, and tailored to to meet your loved ones individual needs. Your feedback is very encouraging and we will continue to strive to meet your expectations.

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Review from Philomena O (Friend of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recommended GB House to my niece's husband as his mum needed 24 hrs care. Her life has been transformed by the expert care and compassion of the team and the friendships formed with other residents.
My ex mother in law and my friend had both been residents in the home too and both of their lives
were significantly improved.
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Review from Sue B (Daughter of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home provides excellent care and support for all the residents. If there are any issues, you can mention them, and then they are sorted to the best of the home's ability. All the staff and management are very friendly and always make you feel welcome.
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society Ltd

Thank you for your thoughtful review on how the team provide care to your Mum. Our team are dedicated to providing the highest quality of care, thus ensuring your loved ones individual needs are always met.

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Review from Rebecca H (Wife of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found George Brooker House excellent in every aspect. The home is lovely and clean, the food is good and attractively presented, the staff are excellent. The staff are kind and caring, patient and friendly. There are regular activities and residents are encouraged to join in.
My husband has
been at George Brooker House for only a short time, but I have been so impressed with the care he has received. I wouldn't hesitate to recommend George Brooker House to any family looking for support with their loved one at any level.
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society Ltd

Hi Rebecca, thank you for your lovely feedback about the service being delivered is to a very high standard. We hope that your husband continues to be happy in his new forever home, which will also give you peace of mind that he is being well cared for.

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Review from Sandra S (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in George Brooker House for a couple of years now. The staff are so warm and caring and they create a lovely atmosphere for the residents. Mum is well looked after- she loves the food which is excellent. There is a wide range of activities on offer to engage all the different abilities
and interests. The home is well managed and I have complete confidence in the staff.
They have helped me and my family cope through a difficult times
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society Ltd

thank you for providing such a lovely review of George Brooker Care Society. We are pleased to hear that you and Mum are happy with the overall experience and that it has helped you and your family cope during such a difficult time. It is also so nice to hear words like well managed and complete confidence used to describe our team.

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Review from Dean S (Son of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother would be 56 in April, our mum heartbroken.6 months after losing my brother the staff were more than amazing.they understood how mum felt..sat and talked about my brother on his birthday,April 2nd..mum was so down but the staff got the smile back,made mum feel safe and responsible with life..in
little detail ,I can honestly say,the staff are always there for their residents..any time,night or day..
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society Ltd

Hi Dean, thank you for sharing something so personal to you and Mum as part of your lovely review for George Brooker Care Society. I am delighted to know, the actions of the team, got Mum through a very difficult time, with the compassion/empathy, they showed her but most importantly Mum got her smile back.

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Review from Tony S (Great-Nephew of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Great Aunt had to go to hospital 2 x in March 2025. The care that she received was absolutely brilliant. I was informed something was wrong I was called while the paramedics where at the home, both times. The staff kept me informed every step of the way. There was one occasion I couldn't get to the
hospital and one of the staff members went with her.
In a honesty because of the care I know she receive at George Brooker I wasn't totally surprised, I find the attitude of the staff and the Management absolutely brilliant. I'm kept informed regarding anything that's happening. The home was recommended to me by a health professional that is independent from the care home but has to regularly visit clients in the care home. If your considering a care home in the area as far as I'm concerned you will struggle to find better.
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society Ltd

Hi Tony, thank you for your wonderful review! We are delighted to know that your experience regarding the effective communication from the team was brilliant when your Great Aunt was recently hospitalised. I am very happy to hear that the delivery of care/ attitude from the care staff up to the management team meets all of your expectations too. Your positive feedback means so much to each and everyone of us.

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Review from Martin J (Son of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Putting mum into a "home" was the worst decision I ever had to make. How do you choose?
In my case it came down to gut feel, mum has Dementia so has no concept of the strain her condition was putting on her nor her family, that she no longer knew!
So almost a year ago I took the decision to look for
a care home for mum, everyone will have different criteria when searching but I found mums perfect place when I walked through the doors at George Brooker House. In tje time mum has been resident her anxiety has gone she has made new friends and is now an active part of the GBH community which is lead by the manager, another staff member and their brilliant team
In the year mum has become a member of the dementia choir, been to a football game, been bowling (several times) recently went dog racing and had loads of trips out all organised by the manager and the entertainment team. Mum has a lovely room with memories of "home" life, but she spends her day interacting with the other residents
GB house is brilliant
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society Ltd

HI MJ, Thank you so much for taking the time to share your positive experience with us and we are so pleased to hear that Mum has settled in so well and has now become part of the George Brooker family. As a team we endeavour to enhance each individuals wellbeing by providing them with numerous activities, they enjoy, every day. Your satisfaction is our top priority, and your review reaffirms the hard work the team put in to ensure Mum remains happy and content in her new home.

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Review from K F (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has severe dementia and can't look after herself. We were so lucky that George Brooker Care Society had a vacancy when we needed it. Mum's transfer into care was made so easy by the welcome she received from staff. We have peace of mind that she is being looked after. The facilities are fabulous,
always scrupulously clean, and whenever we visit mum's room is clean and tidy. She is always well dressed, and the portal means that I can log in and see how she us doing, down to if she had a bath or shower, and what she has been eating. The food is marvellous, by the way.
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society Ltd

Hi KF, thank you for providing a wonderful review of your Mums experience at George Brooker Care Society. I am delighted to know that our team were welcoming upon her arrival which helped with the transition into her new home and that Mum is being well looked after. It is also good to hear that our facilities, meet your expectations too.

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Review from Dorothy H (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
George Brooker is an amazing care home, they treat the residents with dignity and respect at all times. It is spotless, cleaned to a very high standard, the staff are amazing and work very well with the residents at all times, alongside their siblings. The residents have activities going on at all
times and are encouraged to join in which is good for their health and wellbeing. The rooms are very nice and residents are encouraged to make it home from home.
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society Ltd

Hi, thank you so much for sharing your review of the service we provide at George Brooker Care Society Limited. The team are always happy to receive positive feedback about their hard work and dedication to everyone they care for and we also hope both Mum and family members continue to think our home is amazing.

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Review from D C (Nephew of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care is first class. My relative has been at George Brooker for the last 18 months. My experience since day one is nothing but positive, the staff are always very helpful. There are always plenty of staff on duty and daily activities encourage residents to get involved and interact with
others. If there are any issues we receive a phone call, and this is very comforting that you are made aware at a very early stage, matters are generally dealt with very efficiently. The food is great and there is always a good selection available. If you have visited or had dealings with other care homes, I would recommend that you look at George Brooker and perhaps like me you will see that your nearest and dearest are being looked after at a very good place.
Reply from Maggie Strong, Registered Manager at The George Brooker Care Society Ltd

thank you for your wonderful review of George Brooker Care Society. It is always nice to read such positive comments about the service that is being delivered to your Aunt.I will share your feedback with the team as it is important for them to know that their hard work and dedication has made a difference to you both on this next chapter in your life.

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Current Review Score: 9.9 (9.934)

Overview of Review Score

The Review Score of 9.9 (9.934) out of 10 for The George Brooker Care Society Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.934 for The George Brooker Care Society Ltd is calculated as follows: ( (199 Excellents x 5) + (14 Goods x 4) ) ÷ 213 Ratings = 4.934
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The George Brooker Care Society Ltd is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Margaret (Maggie) Strong

Job Title: Manager Joined: 1992

Since 1992, Maggie has dedicated her career to working at George Brooker House, focusing on the care and support of vulnerable adults. Early on, she discovered that meeting their needs was not just a job, but her true vocation. This realisation fuelled her passion and commitment to providing the highest quality of care.


With the unwavering support of her line managers, she embarked on a journey of personal and professional development and successfully completed levels 2 to 5 in Health and Social Care. These qualifications equipped her with a comprehensive understanding of the field.
Additionally, Maggie undertook specialist dementia training, enhancing her ability to support individuals with this condition effectively.


In 2015, her dedication and hard work culminated in her appointment as the Registered Manager. This role has allowed her to lead and inspire a team of workers ensuring they consistently deliver compassionate and person-cantered care.
Although Maggie's journey has been both challenging and rewarding, she is very proud of the positive impact she has made in the lives of those she continues to care for.

Frequently Asked Questions about The George Brooker Care Society Ltd

What types of Care is The George Brooker Care Society Ltd registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The George Brooker Care Society Ltd have?

There are 45 Single Rooms.

What are the Facilities & Services at The George Brooker Care Society Ltd?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The George Brooker Care Society Ltd to the centre of Dagenham?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The George Brooker Care Society Ltd to verify any information. View our terms and conditions. The George Brooker Care Society Ltd has an Enhanced Service - more info.