110/112 Hainault Road, Leytonstone, London E11 1EH
The Manor is located in a quiet residential area of Leytonstone close to the Whipps Cross Hospital. The Manor offers a lovely garden and personalised residential care to a small community of 16 residents from North and East London and Essex, including those with varying degrees of mental frailty, from dementia to Alzheimer's. The nearest underground station is Leytonstone, while mainline services are provided from Leyton Midland.
Group: Advinia Healthcare Ltd
Person in charge: Shaun Matthews (Manager)
Local Authority / Social Services: London Borough of Waltham Forest Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 16 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's
Admission Information: Ages 18+.
Languages Spoken by Staff (other than English): Punjabi Mirpuri, Arabic, Hindi, Nepali, Panjabi, Punjabi, Tagalog
Single Rooms: 16
Rooms with ensuite WC: 6
Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on The Manor: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Manor has a Review Score of 7.7 (7.730)
The Review Score of 7.7 (maximum of 10) for The Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Manor in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.417 for The Manor is calculated as follows: ( (7 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 12 Ratings = 4.417
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.313 Points relating to the number of positive Reviews for The Manor is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 1 Reviews ÷ 3.2 Target = 0.313
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Lorriane A (Niece of Resident) on Thursday 4 May 2017. Relates to April 2017.
The staff at the care home are wonderful and the Manager is caring, considerate, compassionate and extremely professional. It is clean and a pleasant atmosphere, I can honestly say I am totally happy with my Uncle being there and he is happy too which is important.
How likely would you be to recommend The Manor? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Satisfactory
Safety / Security: Excellent
Value for Money: Satisfactory