Kent House

Augustine Road, Harrow HA3 5NS
Review Us
9.7 151 Reviews
  • Kent House, Harrow
Kent House is a fantastic Residential Care Home specialising in Dementia care and is located in a quiet residential cul-de-sac in Harrow Weald off Long Elms Road.

There is always an event or an occasion to celebrate at Kent House, the staff make sure they hold many activities so that their residents are always on their toes with exciting things to do. Kent house always welcomes visiting families and friends to join in on the fun, no one is left to feel out of place or unwelcomed.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Kent Housel, the staff. Care workers are the heart of the business. Kent House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

There is a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages there are to offer.

Residents will also benefit from:

-        Events Monday to Friday
-        Level Building
-        Views of large Landscaped Garden
-        Modern Bedroom Furniture
-        Single or double sized rooms
-        TV and Telephone points
-        En- Suite Facilities
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Kent House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Ebbie Azigwe (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Anytime, except during meal time. Meal times are:
    08:00- 09:00
    12:30 -13:30
    17:00- 18:00
    Please avoid visiting during these times only.

Parking

  • 10 free parking space available

Kent House Reviews (151)

9.7

Kent House has a Review Score of 9.7 (9.714) out of 10, based on 16 reviews in the last 2 years.
Over all time Kent House has 151 reviews.

Overall Experience
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Date Published
  • 151
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Reviewer Connection to Kent House
  • 48
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  • 1
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Total of 151, showing 41-60
Review from P C (Brother of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the manager and all staff at this care home extremely efficient, friendly, caring and very polite. Always willing to talk to us and explain in detail, very supportive. This is so very new to us, therefore, we feel very comfortable leaving my brother in their care and company.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Wonderful, thank you for your incredibly kind feedback - Kind regards.

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Review from S M (Friend of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and management are very good. The home is much better than three years ago.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello and thank you for your very kind review - Kind regards.

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Review from A M (Daughter of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Firstly I would like to mention the wonderful staff at Kent House, each and every one of them. I can sleep at night, without worry, knowing that my mother is being well looked after. The food is fresh and good selection. The management are dedicated, hard-working and have made Kent House into a happy
well run home. Thank you to every member of staff, for being kind and patient.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Wonderful comment, we truly appreciate your feedback - Many thanks!

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Review from M M (Daughter of Resident) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family are delighted at how my mother has been so well cared for at Kent House. The manager, assistant manager and all the staff are very kind and patient. There are always lots of activities to join in with, and the food is delicious. My mother had her 91st birthday last week and was given a gift
she loved and a beautiful cake baked by the chef.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your review, we truly appreciate your feedback.

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Review from L B (Granddaughter of Resident) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has been so much happier at Kent House than she has been for several years. The staff are unfailingly cheerful and patient, and my grandmother has a rich life filled with a fantastic range of activities and experiences. She is even happy with the food!
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your review, we truly appreciate your feedback.

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Review from S E (Respite Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a very warm welcome, I found all members of staff were very friendly and made me feel part of the Kent House community.
The management are extremely approachable, helpful and supportive. The home is well organised and run.
All the staff work extremely hard and are always considerate, very
kind and polite.
Every day there is a good choice of tasty wholesome homemade meals. There are regular, enjoyable entertainments, activities and special events.
Individuals are treated with respect and all visitors are made to feel very welcome.
In need of months of respite care following an accident, I am so grateful that there was a place at Kent House for me.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Absolutely wonderful, thank you for your warm review.

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Review from A J (Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love it here, the manager, all the staff and assistants and they are very good to me.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Fantastic to hear, thank you for your kind words. Best regards.

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Review from S C (Granddaughter of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Kent House are always polite and helpful. Having a grandmother with dementia they are very considerate and kind.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Wonderful, thank you for your kind review. Best regards.

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Review from Dermot G (Son of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We live in Australia and enjoy watching all the activities dad does on facebook. Dad looks happy and he was happy to see us when we visited. My siblings only have good things to say about Kent House and the staff.
Reply from Melissa Lawerence, Marketing Coordinator at Kent House

Absolutely fantastic, thank you for your review.

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Review from Sandra M (Daughter of Resident) published on 12 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This two-week respite for my Mum has been very good for her, with all the activities and all the lovely people around her has definitely made her smile every day. So a big thank you to all the staff.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your wonderful review.

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Review from A M (Resident) published on 8 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I lived here for a while and I love the place, the staff are very good.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your kind review.

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Review from J T (Daughter of Resident) published on 8 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for taking care of my mum since she has been here. I appreciate what you do for her daily. The home is clean and the carers are so friendly. The manager and deputy are approachable and kind to mum. Thank you from myself and my sister.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your kind review.

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Review from Mary T (Resident) published on 8 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful. The home is very nice and the food is excellent.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your kind review.

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Review from Nuala F (Daughter of Resident) published on 8 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very impressed with the care given at Kent House so far. The residents are well looked after and regularly stimulated with activities. Dad has settled in very well and we are happy with the staff communication regarding his care.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your kind review.

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Review from R M (Son of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Some good changes recently, such as the memory corridor and more varied activities.
Staff always welcoming and competent in dealing with issues that are raised with residents.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Lovely review, thank you for your kind words.

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Review from V F (Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like living here.
Food is very good.
Carers are very good.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Lovely to know that you are enjoying your time with us, thank you for your review.

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Review from V M (Son of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home and staff very good.
The manager is very knowledgeable and good.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your kind review!

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Review from Leila D (Daughter of Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the home. My mother seems much more stable with her dementia.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your review

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Review from Yvonne W (Niece of Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am related to a resident in this care home and have nothing but good words to say.
When he came into this home, his health and welfare was not too good but since becoming a resident in Kent House, he has improved greatly. He has put on weight and his personality has changed for the better.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Fantastic review - thank you

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Review from T H (Daughter of Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a wonderful day for my dad. You all went to so much trouble. I could not believe the cake!
He looks just so happy. We are so lucky he came here, we can't thank you enough.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Lovely comment, many thanks.

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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Kent House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Kent House is calculated as follows: ( (148 Excellents x 5) + (30 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 189 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kent House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Ebby

Ebby Azigwe

Job Title: Care Home Manager

Ebbie has worked within the health and social care sector since 2008. Before becoming a home manager, Ebbie's journey with Gold Care Homes began as a deputy home manager and a regional support manager. Ebbie's roles essentially entailed offering constant support and assistance to several homes within a specific region. Ebbie has obtained a qualification in Leadership and Management Level 5. He is very passionate about the quality of care provided within the homes and is a champion of staff progression within the company.

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