Nettlestead Care Home

19 Sundridge Avenue, Bromley BR1 2PU
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9.9 45 Reviews
  • Nettlestead Care Home, Bromley
Nettlestead has deliberately focused on quality rather than quantity, remaining small enough for everybody to know each other, and their clients and their families love it.

Instead of providing care as it has always been done, the owners of Nettlestead asked what they would want from a care home, and the results are what set them apart. Complementary quality wine and sherry, en-suite toilets and baths that you would be delighted to have in your own home, staff who measure their length of service in decades, and outings and activities that are chosen by the clients.

Choosing care is never easy, but from the moment you walk in the door it becomes apparent why Nettlestead is the place you will want your loved-ones to be.

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Care Provided by Nettlestead Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lily Keegan (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008
    • Number of floors: 2

Funding & Fees Guide for Nettlestead Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,262 – £1,990
    • Self-Funded Residential Dementia Care £1,262 – £1,990
    • RESPITE Self-Funded Residential Care £1,262 – £1,990
    • RESPITE Self-Funded Residential Dementia Care £1,262 – £1,990
  • (these prices are only a guideline, please contact Nettlestead Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on driveway.


Nettlestead Care Home Reviews (45)

Total of 45, showing 21-40
9.9

Nettlestead Care Home has a Review Score of 9.9 (9.873) out of 10, based on 15 reviews in the last 2 years. Over all time Nettlestead Care Home has 45 reviews.

Overall Experience

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Date Published

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Review from Gill S (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful warm welcoming care home. All staff do everything they can to make the residents happy and comfortable. Nothing is too much trouble. Activities and entertainment available to those who want it and a beautiful garden to sit out when the sun shines.

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Review from E S (Granddaughter of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been in Nettlestead for several years and i have been constantly impressed by the dedication and care from the team there. They have become like friends and I am always glad to visit to see Grandma and to catch up with them. The care is first-rate and they do their absolute best for
her.


Am so glad we found Nettlestead and I would recommend to anyone,


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Review from Diane W (Friend of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit one of the residents with my dog and also go round to see other residents with my dog. I have always found the Care Home to be spotlessly clean and extremely welcoming. The staff are always very friendly and welcoming. The residents all appear extremely happy every time I visit.

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Review from Sarah N (Daughter of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed away 2 1/2 years ago and mum had been diagnosed with Alzheimer’s and then had a fall and we were advised to put her into 24 hour care. She went into Nettlestead about a month before lockdown and they’ve looked after her so well since then. They have lots of activities, great food, lovely
accommodation and garden, and the staff are just superb! The communication with family has been great so we always know how Mum is doing. They are proactive rather than reactive and seem to be on top of things at all times. Mum is very happy there, and it’s very reassuring to all of us that she’s being looked after so well! We are delighted with the care she gets.

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Review from Clare H (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always polite, friendly, helpful, attentive and genuinely caring towards my mother. She always tells me how happy she is living there. There is a good variety of activities for residents. The home is always clean and fresh smelling and the meals provided are of high quality.

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Review from Graham D (Son of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has just returned home from a 5 week period of respite care at Nettlestead Care Home. The Nightingale home care team have been supporting our mother enabling her to continue to live in her own home, despite advancing dementia, for the last year. Following a fall, and a spell in hospital a
period of residential care was needed to ensure our mother was fully recovered and able to live in her own home again. The manager of the home care service put us in touch with the manager of Nettlestead Care Home and in less than 24 hours respite care was arranged for our mother including dealing with the arrangements for her discharge from hospital. The care provided for our mother by the team at Nettlestead was excellent and although confused our mother said she had a lovely room, the food was great and the staff couldn't have been more caring and attentive. We would have no hesitation in recommending Nettlestead Care Home to anyone looking for high-quality residential care.

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Review from Juliet H (Daughter of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brothers and I couldn’t be happier with the loving care our dad receives at Nettlestead. We were nervous about him living in a care home but it was no longer possible for us to manage his daily care at home. Nettlestead has been a delight! Dad has a comfortable room, delicious food, a lovely big
garden to take daily walks and the care he receives from all the staff is beyond what we could have hoped for. It’s been such a weight off our minds to know he’s cared for so well and that he’s happy and settled. Thank you Nettlestead!

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Review from Shirley J (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided at Nettlestead is outstanding, everything that could be wished for, whether for yourself or a family member. The staff are thoughtful, responsive, warm and friendly as well as being thoroughly professional. They have managed the current pandemic with skill and incredible hard work
as well as creativity and kindness. Their communication with residents and families is brilliant and there have been regular updates and responses to new developments. I cannot recommend too highly.

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Review from Jenny (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the level of care at Nettlestead. From the moment my mother-in-law moved in, she has had a wonderful experience. All the staff are cheerful, friendly and positive. They genuinely care about the residents personally and want to enable them to live the best life possible.
They create a sunny, optimistic atmosphere, which rubs off on the residents. The facilities, food, activities programme and support services you get at Nettlestead are exceptional, but it is really the staff that make it such a special place. We have been particularly impressed and thankful for the way they have coped with the Covid-19 crisis, keeping all residents safe and well. Thank you for taking such good care of my mother-in-law.

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Review from Stephen R (Son of Resident) published on 1 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I left a review of Nettlestead in September 2017. Now some 18 months it's time for a fresh review. My Mother's health has deteriorated, but the care has not. My Mother is happy and so am I knowing that she gets a lot more than just 'physical and practical care'. She gets these of course, but more importantly,
she gets lots of time, love, care and emotional support. The staff are exceptional and it's now no exaggeration to say my Mother has acquired 15+ loving and caring surrogate daughters! Positive reviews can sound a bit contrived. I hope mine doesn't, but I cannot express enough my gratitude to ALL the staff for the wonderful care my Mother receives enough!

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Review from Gwen C (Friend of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my friend receives. She is 103 in June and her mobility is limited. Her mind is still sharp and she appreciates the activities and care that is given. All the staff are helpful and respectful to residents and visitors alike.

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Review from Debby G (Daughter of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Nettlestead Care Home since January 2018 after having a bad experience in a different home. Mum is well looked after, happy and doing well.


The staff are very approachable and friendly, nothing is too much trouble.


I would recommend Nettlestead Care Home to anyone who was considering

for an elderly relative or friend.

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Review from Ken A (Son of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely satisfied with the care and love that my mother has received over the last 2 + years at Nettlestead Care Home. The staff go that extra mile to provide individualised care. The activities are stimulating and varied. The food is excellent, nutritious and freshly prepared. The staff also
give the family support. Excellent care!

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Review from Janice E (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience is mostly very good, but a member of staff in the lounge at all times would be beneficial as clashes with residents (each other) would diminish as this causes unease with other people who reside at the home.

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Review from Gemma W (Granddaughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my grandmother.

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Review from P R (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautifully maintained home with very caring staff. My mother has recently moved here and is settling down well. The atmosphere is calm, friendly and secure. Staff are approachable and considerate at all times. The food is freshly prepared and varied and there are plenty of activities for those who
want to take part. Nettlestead Care Home really feels like a home from home.

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Review from Ruth V (Friend of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent home.
Staff are attentive and caring.
They know the needs of individual residents eg know their food preferences and cater accordingly.
The atmosphere is welcoming to visitors.
They go above and beyond for residents, offering care when it is beyond their remit.
I am extremely
happy with the service provided.

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Review from G C (Husband of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant, homely, clean, comfortable, friendly staff and my Wife has settled in nicely.

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Review from John R (Son of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nettlestead provides my father with a high standard of care in terms of support and kindness shown by both the care team and management. The food is of a high quality, with a choice and served regularly. His room and communal areas are clean, and the family are satisfied that the home responds promptly
and sympathically to residents individual needs.
Activities are frequent and attempt to stimulate/engage all the residents. Nettlestead is a converted Edwardian villa and there are limitations on the number/type of communal areas for residents to move around in/withdraw/meet visitors etc.

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Review from Anne W (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very happy here. She accepts she cannot cope in her own home and does not wish to live in her own home. She is well cared for and if she requires medical attention this is quickly arranged by the carers in the home. She is always clean and tidy when I go in. She eats and drinks more
than when on her own.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Nettlestead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Nettlestead Care Home is calculated as follows: ( (153 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 173 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nettlestead Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

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Lily Keegan

Job Title: Registered Manager

Joined: 2018

Lily has been a dedicated member of the Nightingales team since 2018, progressing through her career to become a Registered Manager.
Known for her compassionate leadership, Lily places the well-being of residents at the heart of everything she does.
She has successfully completed her Level 2 and Level 3 qualifications in Health and Social Care and is currently advancing her expertise by pursuing a Level 5 qualification.