






Nettlestead has deliberately focused on quality rather than quantity, remaining small enough for everybody to know each other, and their clients and their families love it.
Instead of providing care as it has always been done, the owners of Nettlestead asked what they would want from a care home, and the results are what set them apart. Complementary quality wine and sherry, en-suite toilets and baths that you would be delighted...
Care Provided by Nettlestead Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 20 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices vary per room and pretty much everything is included in the fees from care (regardless of needs) accommodation, food, housekeeping, toiletries, laundry, outings and activities etc. The only additional things that our residents will typically pay for are those of a personal nature, such as luxury toiletries, hairdressing, newspapers, domiciliary dentists, opticians, and chiropodists.
The price(s) shown are provided by the care home. Contact Nettlestead Care Home for full pricing details and T&Cs.
Contact Nettlestead Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Nightingale Retirement Care Ltd
- Private Owned
Person in charge
- Peter Lord (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (20)
Parking
- Parking on driveway and outside road is free parking.
Nettlestead Care Home Reviews (56)
Nettlestead Care Home has a Review Score of 9.8 (9.763) out of 10, based on 16 reviews in the last 2 years.
Over all time Nettlestead Care Home has 56 reviews.
We can’t thank the amazing ladies at Nettlestead enough. Unfortunately, Mum wasn’t there for very long, but the care and kindness they gave her to the end was second to none, as well as looking after us!
It was a pleasure and honour to have had Mum with us for the short time she was here at Nettlestead.
My mum was in there for four weeks for respite care after a hospital stay. My mum just loved her time there and was reluctant to leave, the staff were absolutely brilliant and made a big fuss of Mum which gave me total peace of mind and also made all her visitors very welcome. Also great support from management.
Thank you for your kind words. It was a pleasure having Mum stay with us and lovely to have met you all.
I spent two weeks convalescing in this wonderful care home after two days in hospital having a hip operation. This has been my only experience of a care home. My consultant said I needed two weeks of rest and relaxation and I couldn't have asked for better. My room was bright, very clean and comfortable with a nice bed, TV, en suite adequate storage space and chair for visitors. The en suite was very clean and had adequate soap, towels, flannels and call alert. The staff were very friendly and caring and happy to respond promptly if I needed to call them using the call button. Meals were delicious, very adequate portions and brought to my room when I needed. Also, additional cups of tea or whatever I needed were cheerfully brought to my room. The communal dining room and sitting room were comfortable and decorative and again 'waitress service!' The garden is a delight, quiet and restful and with more than adequate seating. I wouldn't hesitate to recommend this lovely care home.
Thank you for your kind review, it was a pleasure to be able to support you with your recovery. We wish you well with your onward recovery.
It's always very difficult for a son to visit his mother in a care home. However, I walk in to Nettlestead to be greeted by the kind, compassionate and hard working staff. On visiting Mum in her beautiful, clean, spacious room, we often wander down to the quiet garden and watch the nature there and have a general natter. Mum always takes me (or us when visiting with wife/grandchildren) to the lounge to say hello to the residents. They are all such good friends. Recently, they had a visit to Greenwich Park which looked fantastic. I can honestly say from two years ago of getting our mother into residential care, I can not believe how happy she is in her 'new' home. She looks so well and eats three square meals per day (in the beautiful, newly renovated dining room). The manager's door is always open and the staff feedback is always good. There is always a listening ear towards your needs/concerns. Always a pleasure to visit and we still have to take the offer up on lunch there some day.
Thank you so much for your kind words and review. It's always lovely to hear such great feedback to share with the team.
My dad was at Nettlestead and received excellent care, therefore when my mum needed additional support and care Nettlestead was the first and only place I contacted. The care my mum receives is outstanding. The staff are amazing and they really care about the residents. The home is clean and my mum's room is lovely and overlooks a large, well cared for garden. The food is prepared and cooked on the premises and is of a high standard. There are regular activities for the residents to take part in, including regular singers and armchair yoga. When we visit we are always made to feel very welcome. I know my mum is well cared for and receives the attention and care she needs. I highly recommend Nettlestead Care home.
Thank your for your kind words and feedback. It’s always a pleasure when we welcome back family members.
She has a nice room overlooking the beautiful garden.
Our mum has been in the home for nearly a year now and she has settled in really well. The staff are so caring and kind and you are always made to feel welcome when you visit. It is such a relief to know that our mum has 24-hour care. There are plenty of activities for the residents to do and Mum especially enjoys the singer, who comes along and sings some of her favourite songs.
Our mum recently had her birthday and I think it was a nice touch that the cook made her a beautiful birthday cake, it was delicious. We are very pleased that we chose Nettlestead Care Home for our Mum.
Hi Debbie. Thank you very much for your kind words. It is always a pleasure to receive feedback from families, no matter how long their loved one has been with us. Thank you.
I couldn't recommend Nettlestead highly enough.
Thank you for your kind review. It’s always a nice welcome to receive feedback from families of long-term residents.
Leaving your mum is difficult, especially when she is not well and 93. The staff at Nettlestead have been amazing. Not just taking care of my mum but so kind to me. They have got to know Mum quickly and are always available to answer my questions. Thank you all.
Nettlestead Care Home is a lovely care home, beautifully clean with a lovely garden. There is a wide range of activities for residents and it's small enough to feel like a home community. The staff are friendly and go above and beyond to help new redirected settle.
My mum has been in Nettlestead Care Home for nearly 3 years now. She's very happy there. The quality of love and care she gets from the staff is extraordinary. I couldn't be more impressed. They easily deserve their 5 star rating as far as I'm concerned.
Mum has been at Nettlestead for 7 years and has always been looked after beautifully despite challenges with mum’s condition.
The staff are Mum's extended family now. I can’t praise Nettlestead highly enough.
Thank you!
A wonderful warm welcoming care home. All staff do everything they can to make the residents happy and comfortable. Nothing is too much trouble. Activities and entertainment available to those who want it and a beautiful garden to sit out when the sun shines.
My grandmother has been in Nettlestead for several years and i have been constantly impressed by the dedication and care from the team there. They have become like friends and I am always glad to visit to see Grandma and to catch up with them. The care is first-rate and they do their absolute best for her.
Am so glad we found Nettlestead and I would recommend to anyone,
I visit one of the residents with my dog and also go round to see other residents with my dog. I have always found the Care Home to be spotlessly clean and extremely welcoming. The staff are always very friendly and welcoming. The residents all appear extremely happy every time I visit.
My father passed away 2 1/2 years ago and mum had been diagnosed with Alzheimer’s and then had a fall and we were advised to put her into 24 hour care. She went into Nettlestead about a month before lockdown and they’ve looked after her so well since then. They have lots of activities, great food, lovely accommodation and garden, and the staff are just superb! The communication with family has been great so we always know how Mum is doing. They are proactive rather than reactive and seem to be on top of things at all times. Mum is very happy there, and it’s very reassuring to all of us that she’s being looked after so well! We are delighted with the care she gets.
The staff are always polite, friendly, helpful, attentive and genuinely caring towards my mother. She always tells me how happy she is living there. There is a good variety of activities for residents. The home is always clean and fresh smelling and the meals provided are of high quality.
Our mother has just returned home from a 5 week period of respite care at Nettlestead Care Home. The Nightingale home care team have been supporting our mother enabling her to continue to live in her own home, despite advancing dementia, for the last year. Following a fall, and a spell in hospital a period of residential care was needed to ensure our mother was fully recovered and able to live in her own home again. The manager of the home care service put us in touch with the manager of Nettlestead Care Home and in less than 24 hours respite care was arranged for our mother including dealing with the arrangements for her discharge from hospital. The care provided for our mother by the team at Nettlestead was excellent and although confused our mother said she had a lovely room, the food was great and the staff couldn't have been more caring and attentive. We would have no hesitation in recommending Nettlestead Care Home to anyone looking for high-quality residential care.
My brothers and I couldn’t be happier with the loving care our dad receives at Nettlestead. We were nervous about him living in a care home but it was no longer possible for us to manage his daily care at home. Nettlestead has been a delight! Dad has a comfortable room, delicious food, a lovely big garden to take daily walks and the care he receives from all the staff is beyond what we could have hoped for. It’s been such a weight off our minds to know he’s cared for so well and that he’s happy and settled. Thank you Nettlestead!
The care provided at Nettlestead is outstanding, everything that could be wished for, whether for yourself or a family member. The staff are thoughtful, responsive, warm and friendly as well as being thoroughly professional. They have managed the current pandemic with skill and incredible hard work as well as creativity and kindness. Their communication with residents and families is brilliant and there have been regular updates and responses to new developments. I cannot recommend too highly.
I cannot speak highly enough of the level of care at Nettlestead. From the moment my mother-in-law moved in, she has had a wonderful experience. All the staff are cheerful, friendly and positive. They genuinely care about the residents personally and want to enable them to live the best life possible. They create a sunny, optimistic atmosphere, which rubs off on the residents. The facilities, food, activities programme and support services you get at Nettlestead are exceptional, but it is really the staff that make it such a special place. We have been particularly impressed and thankful for the way they have coped with the Covid-19 crisis, keeping all residents safe and well. Thank you for taking such good care of my mother-in-law.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 August 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (1)
- 10 Oct 2025
As we step into the heart of summer, we’re looking forward to brighter days, fresh air, and plenty of meaningful moments together. July brings new opportunities for connection, creativity, and...
- 10 Oct 2025
Family-run care provider Nightingales, based in Bromley and Reigate, is celebrating its 20 longest-serving team members, some with over 30 years of service, highlighting a rare success story in staff...
- 10 Oct 2025
August is a month that invites us to slow down, soak up the sunshine, and enjoy the simple pleasures of being together. It’s a time for shared laughter, warm conversations,...
- 15 Aug 2026Organiser: Nettlestead Care Home
Awards / Recognitions (4)
- 30 Jun 2022Recipient: Nettlestead Care Home
- 30 Jun 2022Recipient: Nightingale Retirement Care Ltd
- 30 Jun 2021Recipient: Nettlestead Care Home
Accreditations
There are no accreditations posted yet for Nettlestead Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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