Telford Road, Southall UB1 3JQ
Owner: Telford Lodge Care Ltd
Person in charge: Mary Kanyuchi (Home Manager)
Local Authority / Social Services: London Borough of Ealing Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 45 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Admission Information: Ages 65+.
Single Rooms: 45
Shared Rooms: 0
Rooms with ensuite WC: 0
Weekly Charges Guide: Personal Care Single £490 – £560 (These prices are only a guideline, please contact Telford Lodge Care Ltd to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
On site car park
Latest Care Quality Commission* Report on Telford Lodge Care Ltd: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Telford Lodge Care Ltd has a Review Score of 7.6 (7.646)
The Review Score of 7.6 (maximum of 10) for Telford Lodge Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Telford Lodge Care Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.174 for Telford Lodge Care Ltd is calculated as follows: ( (12 Excellents x 5) + (4 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 23 Ratings = 4.174
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.472 Points relating to the number of positive Reviews for Telford Lodge Care Ltd is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 2 Reviews ÷ 9 Target = 0.222
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Ravinder S (Son of Resident) on Wednesday 17 January 2018. Relates to December 2017.
My mother has been resident at this care home since November 2017. Although the home is in need of modernisation, the care and catering are very good.
All the carers have time dealing with the residents and the guests. They are very polite and professional. The manager takes time out to speak to all the residents and relatives/guests noting and dealing with any concerns very promptly.
The meals provided are excellent, a good variety, fresh and cooked to taste as far as possible. My mother is in the minority and has her Punjabi tastes catered for on a daily basis.
Several of the carers speak Punjabi (despite not being Punjabi!) as well as some of the catering staff and they all make time to chat with my mother when they can.
The care in place has reassured me that my mother is being well looked after in her latter years.
How likely would you be to recommend Telford Lodge Care Ltd? Likely
Overall Standard: Satisfactory
Care / Support: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Activities: Don't Know
Safety / Security: Good
Value for Money: Good
Review submitted from a Website Submission by Janet W (Wife of Resident) on Tuesday 18 July 2017. Relates to July 2017.
This was the first time that my husband has ever been into respite. So I was very apprehensive. After meeting the manager, I was far more confident.
On arrival, my husband and I were introduced to all the staff. A friendly and professional team of people. My confidence was building.
I phoned Telford Lodge a few times whilst my husband was staying, nothing was too much trouble, I had an update from different members of staff.
I collected my husband yesterday, he was happy and looked well cared for.
My sincere thanks to everyone who made that possible.
How likely would you be to recommend Telford Lodge Care Ltd? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no awards/recognitions posted yet for Telford Lodge Care Ltd
There are currently no Care Home Idol entrants who have performed at Telford Lodge Care Ltd