Wellesley Lodge, Sutton, London
Wellesley Lodge, Sutton, London
Wellesley Lodge, Sutton, London

Wellesley Lodge provides person-centred care for elderly residents with dementia in a warm, friendly, safe and caring environment – equating quality of care with quality of life. Situated in Sutton, Surrey within walking distance of the town centre and mainline railway station; there are 22 single bedrooms, one of which is dedicated to respite care, dining room, two lounges and a sun lounge leading to the attractive gardens.

All staff are provided with regular training to enhance the care and welfare of people who use the service. New staff are instructed on policies on the care and welfare of people who use the service as part of their induction process.

The home aims to provide tempting and nutritious meals. Special diets and preferences are catered for. Menus are reviewed regularly and residents are offered a varied choice of meals.

There is a varied programme of activities and games. Regular entertainment and outings are also arranged.

Owner: The Larcombe Housing Association Ltd

Person in charge: Karen Pryor (Home Manager)

Local Authority / Social Services: London Borough of Sutton Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Elderly with dementia. No full time wheelchair users. Ages 65+.

Single Rooms: 22

Shared Rooms: 0

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single £806 – £886 (These prices are only a guideline, please contact Wellesley Lodge to find out the exact price for your requirements.) (These prices are only a guideline, please contact Wellesley Lodge to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Any time, but preferably not at mealtimes or after 8pm

Parking:

On drive

Latest Care Quality Commission* Report on Wellesley Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Wellesley Lodge has a Review Score of 9.7 (9.709)

The Review Score of 9.7 (maximum of 10) for Wellesley Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Wellesley Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.709 for Wellesley Lodge is calculated as follows: ( (143 Excellents x 5) + (49 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 196 Ratings = 4.709

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Wellesley Lodge is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 7 Reviews ÷ 4.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wellesley Lodge?

  • Extremely LIKELY
    17
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wellesley Lodge

  • Daughter of Resident/Service User
    9
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

My husband enjoyed his stay at Wellesley Lodge for his 3 weeks respite. I, as his wife, was able to take a break knowing that my husband for in good hands. The staff are so kind and made you feel at home. Whenever I went in to visit him, I was always greeted with a smile and being told he was fine. I was always told what he had been doing and, was given lots of helpfull information.The premises were always clean and tidy and the downstairs rooms were very bright and colourful.The manager was always available to speak to when you went in. I had no concerns leaving my husband there, and he will be returning at a later date.

How likely would you be to recommend Wellesley Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Mum has been a resident for the last 5 years. Over the 5 years, her health has deteriorated due to her illness. Every step of the way, Wellesley Lodge have been proactive for the welfare of my mum and always excelling in meeting my mum's needs. She is now unable to communicate but the staff always seem to know what she wants or needs. They also offer great support to family. The staff are always welcoming and give great care and respect to the residents.

How likely would you be to recommend Wellesley Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Manager leads a very caring and supportive team. Nothing is too much trouble. Staff always polite and helpful as well as friendly. Home is clean. My mother enjoys the people looking after her. Can't fault it. The manager is fantastic.

How likely would you be to recommend Wellesley Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff are so kind, friendly and helpful at all times. They make visitors feel welcome. They are like an extended family. Smells from the kitchen is always appetising. Teas/coffee is always on offer and management work very hard to keep this home running efficiently. I would recommend this home to anyone.

How likely would you be to recommend Wellesley Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

As soon as my sister and I entered Wellesley Lodge we smiled.
We had visited other homes in the area and were not impressed.
The number of staff available at any time and their calibre was outstanding. The home was light and bright, clean and pleasant. The rooms were adequate and fairly spacious, there are three lounge areas and garden to relax in. The staff were approachable and communicated with the residents so well. Management were always available and helpful. Communication is key with sufferers of dementia and we witnessed the staffs excellent skills in this area.

How likely would you be to recommend Wellesley Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My sister has Parkinson's and Dementia and was unable to look after herself at home any longer. Unfortunately, I do not live in the UK - I am in Malaysia. Social Services suggested Wellesley Lodge, and my cousins checked it out. My sister has been resident since August, and we cannot praise Wellesley Lodge enough, thanks to the amazing caring staff. It is not the largest or most modern home - but it is the staff that count. Having visited in September, I had no qualms about my sister living there - for her it is the perfect place. Her health (physical and mental) has improved, she has gained weight, and any health problems are always dealt with straight away. Thank you, Wellesley Lodge.

How likely would you be to recommend Wellesley Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Wellesley Lodge is a small, very caring home with kind, attentive and dedicated staff who look after the residents with respect, dignity and kindness.

How likely would you be to recommend Wellesley Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My friend has dementia and Parkinson's at a very young age. I visit about once a week, I am always greeted with a smile and nothing is too much trouble for any of the staff. Since my friend has been a resident has gained weight and also now seems to be in a happier place.
I know the staff all interact with her as she seems to know something about each of them. The food looks good, always offered a drink and normally cake or biscuits which enhanced my visit as it is like going out for a coffee as we sit in the conservatory. At this sad time, this home has helped such a lot.

How likely would you be to recommend Wellesley Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Joan Bentley, Administrator at Wellesley Lodge responded to this review on 15 Nov 2016:

Many thanks for your lovely comments. It is always pleasing to know the efforts of our staff are appreciated.

I cannot thank the staff at Wellesley Lodge enough for the care they have given my mum over the last 22 months. Frankly, without them, our family would have been absolutely devastated. Mum suffers from dementia but is still aware of some of what is happening around her and this often makes her a challenge to deal with, especially regarding her most basic personal care needs. The staff are very gentle with her and understanding of her difficulties. They go all out to accommodate her specific needs as far as they are able. They are all very welcoming when we visit and, from my perspective, they seem to all have saintly patience! This home specialises in handling dementia sufferers which can often be very challenging. Dementia is a very cruel disease often with devastating symptoms for the sufferers and their families, but all the staff here demonstrate expertise, skill and professionalism in their approach.

How likely would you be to recommend Wellesley Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father went into Wellesley Lodge in August for a month's respite. At the end of the month we had a meeting with the manager and it was decided that full time care was necessary. My father settled down really quickly. He is receiving and is reported as saying 'if I have to stay here for my remaining life I will be more than happy'. He is 94.

How likely would you be to recommend Wellesley Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother with Alzheimer's has been a resident for three years. The staff excellent during this period, very caring in all respects. Although verbal communication with mother not possible she smiles and laughs, and enjoys music and occasional opportunities to gentle dancing. Room always clean, and personalised from the start with pictures, and ornaments in a display cabinet. Doctor on call and two visits to hospital well managed by staff.

How likely would you be to recommend Wellesley Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

All of the carers and even all the kitchen staff have the welfare of all of the residents at heart. They understand all their individual needs and are able to assess and adapt to each changing mood or requirement. I consider this care home to be very professionally run but with heart.

How likely would you be to recommend Wellesley Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

I am only an occasional visitor calling in to see a friend. What I have found on these visits, I have been very impressed with. My friend seems well looked after and always well dressed. The staff are very friendly and the home is well presented and clean. I am only able to comment on some of the questions because of not having a relative in the home and therefore becoming more aware of other amenities.

How likely would you be to recommend Wellesley Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

My mum has been looked after in Wellesley Lodge for many years. Although the manager has changed in that time, the assistant manager has maintained an excellent team of carers who work well as a group caring for the residents. They have integrated well with a new manager. Any organisation is only as good as it's staff and everyone has helped mum, myself and my family exceptionally. All residents needs that I have seen have been cared for and I have visited three or more times a week.

How likely would you be to recommend Wellesley Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

If a family member has to be in a home then Wellesley Lodge is the best place they could be. The staff work as a close-knit team, and meet the residents with love and affection ensuring that they are as happy as they can be, providing stimulation and personal attention to each resident. The food is excellent; home cooked, plentiful, with choices. Visitors are welcomed at any time, with trays of tea biscuits/cakes. The management are committed to ongoing staff training and this is evident in the way they interact with the residents, and calmly and caringly deal with any personal issues that the residents might experience.

How likely would you be to recommend Wellesley Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have been coming to Wellesley Lodge for the last 3 years. Wellesley Lodge is not just a care home, the staff have created a family home where all the residents are treated like one big family by the caring staff. Not only do the staff care about the residents but they also care about the relatives.

How likely would you be to recommend Wellesley Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has been a resident for nearly 3 years and has always been treated with kindness and respect. All members of staff always go the extra mile to ensure that the residents needs are meet, which can be challenging at times as in my mother's case she is unable to communicate her needs. It is also important to me that my dad is telephoned and updated if there is any change in my mums health and that he is treated with kindness and understanding when he visits her. Wellesley lodge succeeds in providing a friendly, caring home environment and we are extremely pleased with the care given. I would not hesitate to recommend the home.

How likely would you be to recommend Wellesley Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Care Homes London 2017

Recipient: Wellesley Lodge

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Care Homes London 2016

Recipient: Wellesley Lodge

Date: Monday 15 Feb 2016

more details

Top 20 Care Homes London 2014

Recipient: Wellesley Lodge

Date: Saturday 01 Feb 2014

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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