Whitby Dene, Ruislip, London
Whitby Dene, Ruislip, London
Whitby Dene, Ruislip, London

Whitby Dene Residential Home is owned by Care UK, who have a celebrated service known for numerous tailor-made care packages throughout the care industry, particularly for elderly, frail and mental health patients.

This Middlesex home has a separate wing dedicated to looking after the needs of dementia patients, in which staff can focus specifically on establishing a stress-free atmosphere that is beneficial to their mental condition.

Whitby Dene staff work closely with key workers and the loved ones of occupants, with a sensitive attitude towards any concerns they might have.

Group: Care UK Nursing & Residential Care Services

Person in charge: Saad Baig (Home manager)

Local Authority / Social Services: London Borough of Hillingdon Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Whitby Dene: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Whitby Dene has a Review Score of 9.5 (9.545)

The Review Score of 9.5 (maximum of 10) for Whitby Dene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Whitby Dene in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.545 for Whitby Dene is calculated as follows: ( (114 Excellents x 5) + (67 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 191 Ratings = 4.545

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Whitby Dene is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 16 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Whitby Dene?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Whitby Dene

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    4
  • Niece of Resident/Service User
    2

My mum only spent about 4 weeks at the care home as she was at the end of her life. I was very impressed with the kindness of all the carers. They were gentle and showed great empathy. When my mum passed away they were extremely sympathetic. The whole team of carers were an example of how carers should be - 'caring'.

How likely would you be to recommend Whitby Dene? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Overall - Staff and management seem very caring and the atmosphere in the home is very welcoming at any time of the day.

How likely would you be to recommend Whitby Dene? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Whitby care home staff are always very helpful, polite and caring. We are happy with the care my mother has received.

How likely would you be to recommend Whitby Dene? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has Alzheimer's and has been at the home for nearly 3 years.
Since she has lived at the home I have seen the most amazing care and compassion shown to her.
I like that there isn't a lot of movement with key staff.
All the carers are all aware of mum's needs.
When she is frustrated and agitated they know how to calm her down very quickly.
Mum eats well (food is excellent!).
I am always kept up to date with changes in Mum's behaviour and how they are dealing with her.
All in all, I am very happy with everything about the home.
Even though my mum can't express herself, I know that she is very happy.

How likely would you be to recommend Whitby Dene? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very confident about the care Dad gets. I am happy to know that he is in the best environment for him at the moment.
All the staff are very supportive of his needs, and when it is possible, respect his decisions unless it is to his detriment.
The tea is very good.

How likely would you be to recommend Whitby Dene? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My aunt has been a resident here for 2 and a half years and we as a family have found this care home to be very good. She is treated with kindness and dignity and is very happy here. The staff take the residents considerations always and are very happy to answer questions and swap ideas of ways to improve the lives of the residents. Nothing seems too much trouble and they like to get to know the relatives too.
At Christmas time, my aunt was ill and the care she received at the home was superb. I have already recommended this care home to someone who now has a relative here.

How likely would you be to recommend Whitby Dene? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My aunt went to Whitby Dene for respite care two and a half years ago.
I was very impressed with the patience and interaction the staff had with the residents. When the time came to find a home for my aunt I had no hesitation in placing her in Whitby Dene.
The staff always have time for the residents, however challenging.
I have often seen families being shown around and have actually told them how good it is and have no hesitation in recommending 100% Whitby Dene for their loved ones.

How likely would you be to recommend Whitby Dene? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

The staff - They have all always been very helpful, polite and professional.

How likely would you be to recommend Whitby Dene? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I wholeheartedly recommend the Whitby Dene Residential Care Home. My Mother recently went there to live and after a brief settling in period, she is happier now than I have seen her look in a very long time. All of the staff at Whitby Dene are helpful, friendly and extremely caring. Activities are organised on a daily basis to help keep the residents happy, stimulated and entertained. The selection of food at meal times is amazing. The laundry service is excellent and everywhere is spotlessly clean. The rooms are lovely and can be personalised or adapted to your choice with the help of the carers and a resident handyman. There is a beautiful garden where the residents can go and sit outside. There are several lounges/TV areas and a lovely reminiscence room. Whitby Dene really is an amazing care home and for anyone looking to place an elderly relative into a care facility, you will find nothing finer.

How likely would you be to recommend Whitby Dene? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has resided in Whitby Dene since 2013.
From the start, the staff care and attention was clear. They were all focused friendly and compassionate to the care my mum needed. I had a few teething problems but these were ironed out with the brilliant team leaders who took me under their wing and helped me through any traumas. The manager was also as supportive and his office for problems has an "open door" policy.
There is a new manager in situ and his deputy - I was nervous for the change - no need! They are brilliant and caring. I am content for my mum's future care.

How likely would you be to recommend Whitby Dene? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been a service user at Whitby Dene since May 2012. Fortunately, I have been able to visit her nearly every day. During this time she has had periods of illness and times when she hasn't been mobile. Every single member of staff has been extremely kind and compassionate, treating her with respect and dignity. This includes managers, carers, ancillary staff and cooks. Their kindness was also extended to me as her daughter and is very much appreciated.

How likely would you be to recommend Whitby Dene? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very pleased that following a conversation with new manager and DTM bird feeders were re-installed outside my dad's window. The improvement in his mood and evident enjoyment from watching birds visit the feeders has been very noticeable and really improved his quality of life. A small thing that has made a big difference.

How likely would you be to recommend Whitby Dene? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Care received is good and the staff are friendly towards Dad and my husband and I. Entertainment is varied and of good quality. Management are always approachable and helpful.

How likely would you be to recommend Whitby Dene? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My mother suffers from dementia and has been a resident at Whitby Dene since September 2013. I cannot speak highly enough of the carers and management, who always seem to strike the right balance between care, compassion, stimulation and discipline, even in the most trying circumstances. Fantastic communication at all levels and a clear willingness to "make a difference".

How likely would you be to recommend Whitby Dene? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mum has been at Whitby Dene for over two years. We have been very happy with the overall standard. The staff have a very difficult job - dealing with a variety of service users - elderly with memory loss, poor mobility etc. Everyone is cheerful and approachable. They have an open door visiting policy and I did visit regularly at different times of the day. My mum is happy and well cared for. What more can I ask. (Good reason more money needs to be spent)

How likely would you be to recommend Whitby Dene? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been very well looked after. Can't praise the staff enough

How likely would you be to recommend Whitby Dene? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

December 2016

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Care Home Idol 2016

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