Group: Heritage Care Homes Ltd
Person in charge: Tope Orimadegun (Care Home Manager)
Local Authority / Social Services: Luton Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 72 Service Users
Registered Care Categories*: Dementia • Detention Under Mental Health Act • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse
Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Huntington's Disease • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 40+.
Single Rooms: 72
Rooms with ensuite WC: 72
Weekly Charges Guide: Personal Care Single £750 – £1500 (These prices are only a guideline, please contact The Georgiana to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on The Georgiana: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 5.9 (maximum of 10) for The Georgiana is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Georgiana in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.333 for The Georgiana is calculated as follows: ( (5 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.333
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.535 Points relating to the number of positive Reviews for The Georgiana is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 1 Reviews ÷ 14.4 Target = 0.069 , then divided by 2 = 0.035
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Georgiana has a Review Score of 5.9 (5.868) from 1 Reviews
Review submitted from a Website Submission by Jean W (Daughter of Resident) on Saturday 3 September 2016. Relates to August 2016.
We found a very warm welcome at The Georgiana. The staff are attentive, the meals healthy and look appetising. The activities coordinator has been made a full-time post in the last year, meaning she can offer more entertainment to the residents. Regular resident meetings are scheduled where you can get an update on what's happening and feedback any issues of a general nature. Plus regular care reviews held for each resident with their families.
Mum spent her last days in the Georgiana, and we could not have been looked after better. The staff followed the end of life care plan me and my sister had put in place just weeks earlier, prompted by the care home manager. We made use of the visitors lounge to save having too many visitors at one time in Mums room and were supplied with endless pots of tea and biscuits, and lots of sympathy.
How likely would you be to recommend The Georgiana? Extremely Likely
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