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This purpose-built, recently refurbished home has been designed to offer residents a true home from home; a place where they instantly feel welcomed and relaxed, and where loved ones have the peace of mind that everything is taken care of.
With a choice of sitting...
Care Provided by Milliner House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Milliner House Care Home for full pricing details and T&Cs.
Contact Milliner House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Oana Pocovnicu (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2006
Room Information
- Single Rooms (40)
Parking
- Parking available onsite
Milliner House Care Home Reviews (79)
Milliner House Care Home has a Review Score of 9.6 (9.561) out of 10, based on 9 reviews in the last 2 years.
Over all time Milliner House Care Home has 79 reviews.
My mother was in Milliner House for 4 1/2 years. Throughout, she was treated with kindness, compassion and respect. I have nothing but praise for all the staff involved in her care.
Thank you for your kind review it was an absolute pleasure to care for your mother
We cannot thank the team at this wonderful care home enough. From the moment we arrived to visit our sister, we were welcomed like royalty - greeted with genuine warmth, kindness, and even a lovely lunch. The manager and her staff show such love and compassion in the way they look after our sister, treating her not just with professional care but with true affection. It is clear that she is not only safe but also cherished here, which gives us such peace of mind as a family. The hugs, the smiles, and the thoughtfulness from everyone make this unique place feel like a real home. We are so grateful for all that you do.
Mum is cared for to a very high standard by all the staff, everyone is polite and welcoming. The home is always kept clean and as a family we feel very lucky to have mum in such a good care home.
Dad is treated with utmost kindness, I'm happy that he is safe and cared for. The staff are without exception wonderful. I enjoy seeing them, they have their residents best interest at heart.
Staff are very friendly and caring. My grandmother 'they understand when I don't'
They took great care of Mum while she was in their care.
As a resident you are very well looked after, mum was assigned a designated person, who took time to get to know mums own specific care needs, but all the staff were lovely.
Milliner house organised trips out for Christmas shopping, had entertaining events, like the Elvis impersonator in the summer.
All the facilities are clan and modern and the management are very receptive if you need to discuss anything.
Less a care home, more a very caring home.
It's a shame I cannot add a picture to show their efforts made.
All staff are great at what they do. Well done Milliner House.
The management are all lovely, caring, professional. The home is looking beautiful for Christmas with all the decorations. The staff make you feel welcomed, caring and professional.
My brother has been in Milliner House since May 2024. We cannot fault the care he has been given. He was taken firstly to a different care home in March 2024 where we were not happy with his care. He wasn't given the opportunity to leave a physiotherapist to help with his mobility and wasn't encouraged enough to get out of bed to get exercised. As soon as he was moved to Milliner House he was given any support he needed and with the help of a physio has his mobility back and is able to go home. We are very grateful to the manager and her staff.
Safe environment for residents. Well looked after, less activities for non-cooperative residents. Staff are very friendly and helpful. Medication is given on time.
All the carers are very good at their work, I think the home is very nice and the best staff. I play games and help the staff, the home manager and the deputy manager are very good to me and the home smells very nice.
All the staff are warm and engaging, the atmosphere is vibrant. The facilities are clean and well-maintained. Clear and concise documentation of care. Food and activities are of a high standard.
Carers are very professional and friendly, creating a family atmosphere. Always welcoming to friends and family.
After a previous respite experience that wasn't so good at a different home, we were a little nervous but Mum's experience here has been very good. The staff were friendly but professional, caring and considerate. Mum's mobility has improved due to their encouragement. She has enjoyed her stay and I would recommend to all.
I am confident Mum will continue to improve her physical and mental faculties.
The staff are all so caring, friendly and happy which filters down to the patients. My husband is very happy there.
The care provided for my mum has been nothing less than first class. From the management through to the team on the shop floor, every single one has treated my mum with kindness, patience and compassion. I have honestly developed a newfound respect for workers in the care industry since witnessing the care and dedication shown by all members of staff here.
Every time we visit my brother we always find clean and comfortable surroundings. All the staff, including the cleaners and kitchen staff, are always helpful and obliging. We are always offered refreshments and if near a mealtime we are offered a meal. I can't fault any of the staff, which at times must be very challenging. They are a credit to the home and you should be very proud of them all.
Can now chat.
Mobility is loads better.
Staff very caring.
Mum spent the last 4 months of her life at Milliner House. Despite the huge challenges, she gave them, the manager and her team showed nothing but kindness, respect and understanding to both Mum and me.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 September 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (12) & Events (0)
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
- 18 Nov 2024
HC-One care homes across the UK took part in fundraising activities on Friday, November 15, to raise vital funds for BBC’s Children in Need. Children In Needs supports charities and...
There are no upcoming events for Milliner House Care Home.
Accreditations
There are no accreditations posted yet for Milliner House Care Home.
Meet the Team (1)

“For me, kind care is the willingness to put the needs, feelings, and preferences of others first. As well as this is using a person-centred approach and upholding dignity and respect.”
As a Health Care Professional, Oana has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives.
She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Having worked at HC-One since 2016, Oana closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Oana remarked:
“My favourite thing about being a Home Manager is being able to make a difference to our Resident's quality of life. Seeing them so happy brings me great pride and happiness.”
Oana has also achieved much outside of work, with her proudest achievements being the progression she has made throughout her career. Oana started as a Kitchen Assistant and has worked her way into the Home Manager role.
Outside of work, Oana enjoys spending time with friends and having BBQs on lovely sunny days.
If you would like to find out more about Milliner House, Oana would be delighted to have an informal discussion with you to answer any questions and provide further information.
Frequently Asked Questions about Milliner House Care Home
What types of Care is Milliner House Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Milliner House Care Home have?
There are 40 Single Rooms.
What are the Facilities & Services at Milliner House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Milliner House Care Home to the centre of Luton?
2.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milliner House Care Home to verify any information. View our terms and conditions. Milliner House Care Home has an Enhanced Service -more info.