Milliner House Care Home, Luton, Bedfordshire
Milliner House Care Home, Luton, Bedfordshire
Milliner House Care Home, Luton, Bedfordshire

Milliner House is located within a residential area on the outskirts of Luton, Bedfordshire, a purpose built 40 bedded property offering Dementia, Residential and Mental Health care.

Reflecting Luton’s long standing association with the hat industry Milliner House is separated into four residential areas with each area being named after a style of hat. There is a range of comfortable and well-equipped bedrooms.

Chefs at Milliner House pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Kathryn Sygrove (Manager)

Local Authority / Social Services: Luton Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Milliner House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 06 Feb 2017

Please contact us for information regarding our bed availability

Reviews

9.7 Milliner House Care Home has a Review Score of 9.7 (9.731)

The Review Score of 9.7 (maximum of 10) for Milliner House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Milliner House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.731 for Milliner House Care Home is calculated as follows: ( (181 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 238 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Milliner House Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Milliner House Care Home?

  • Extremely LIKELY
    19
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Milliner House Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Resident / Service User
    2
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

Mum moved in 8 days ago. Very happy with everything: Accommodation, staff etc.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I don't get to visit Milliner House very often. When I have done I have been very impressed by what I have seen. The public and private areas are clean, the staff are caring and attentive and appear to have a good understanding of my mother's care requirements.

I would say Milliner House is the best of the several care homes I have visited.

How likely would you be to recommend Milliner House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

I find the manager and staff are very friendly and helpful, nothing is too much trouble. They answer any questions we have. She enjoys the food. Mum is always looking clean and tidy and she gets her hair done every Tuesday. The manager seems to go one step further to make sure everything and everyone is okay. They also make a lovely cup of Tea.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff very friendly and helpful. Home kept to high standards of cleanliness, very good food. Manager of home goes beyond expectations.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly warm staff. Professional and helpful.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

A very clean and well staffed place. Caring staff with good facilities.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have visited various care homes and this one is by far the best. The staff are very caring, sympathetic and understanding. The bedrooms and rest rooms are kept clean and tidy. I am assured that my mother is getting the very best of care.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff including the manager are really dedicated, cheerful, caring and very hard working. However, they always have time to listen to any concerns and act upon them. I can relax knowing my son is safe and well cared for.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

The care home is super it gives my mum all the care and help she needs.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband has been at Milliner House for almost two years. He has always been looked after well. The staff are very caring and his room and other areas in the home are always clean and tidy. Because he has dementia, his condition has deteriorated during the time he has been there, but his care has developed to deal with how he is currently, and I appreciate the close contact I have with everyone at Milliners. It is always sad to be away from a dearly loved partner, but I feel fully assured that he is being cared for well, and I thank them for everything they do - not only for him, but also for me as his wife.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very happy with the level of care and my sister's room. She looks extremely healthy and I thank Milliner House for everything they are doing for my dear sister.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Efficient staff and management in place, care is excellent, highly recommended.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Visited 15th Jan to see my aunt. She is comfortable. The staff are very attentive and professional. They discussed the care plan and her health. They we very reassuring to me which was very comforting.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On visiting my mother over Christmas and New year I lost my gold bracelet. It was found by a member of staff at the home and returned to me the next day. As the bracelet has great sentimental value I would like to thank the staff for their honesty.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum took quite a long time to settle, but staff have been patient and caring in helping her to adjust to her new surroundings. Mum's weight dropped a little, but this was quickly picked up by staff, who weigh her regularly and monitor her food intake carefully.
Mum has recently begun to join in with activity sessions which is a great breakthrough on behalf of the staff.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My wife and I when visiting our friend always find this home clean and tidy. No unpleasant smells and she is very well cared for. We would recommend the home to anyone needing care.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is weighed regularly and when mum was found to have lost some weight staff informed me straight away and told me of their plans to support mum in recovering the lost weight. This was important to us as a family because mum is of a slight build and we are thankful for the prompt action and care of the staff.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Always put the residents care and wellbeing first. Excellent in keeping in touch with regards to my mums care. e.g Resident of the day.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was taken for a drink and thoroughly enjoyed it. It made a special occasion to my 74th Birthday.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am so pleased with the care that my relative receives in Milliner House and have been touched by the efforts made to afford as much dignity and self esteem as possible under challenging circumstances. I was particularly touched that a carer made the effort to call me to check out a potential cultural/religious issue relating to dietary needs.
I receive regular updates to ensure that I am kept in the picture but I fully trust that the best efforts possible are being made on a day to day basis.
The culture of care is led from management through all levels of staff.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Milliner House Care Home