Milliner House Care Home

23/29 Marsh Road, Luton LU3 2QF

Located within a residential area on the outskirts of Luton, Bedfordshire, Milliner House is a care home offering dementia, residential and mental health care.

Reflecting Luton’s long-standing association with the hat industry Milliner House is separated into four residential areas with each area being named after a style of hat. There is a range of comfortable and well-equipped bedrooms.

Chefs at Milliner House pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals.

Group: HC-One

Person in charge: Kathryn Sygrove (Manager)

Local Authority / Social Services: Luton Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Milliner House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Milliner House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Milliner House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.641 for Milliner House Care Home is calculated as follows: ( (246 Excellents x 5) + (74 Goods x 4) + (25 Satisfactorys x 3) ) ÷ 345 Ratings = 4.641

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Milliner House Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 9 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Milliner House Care Home has a Review Score of 9.6 (9.641) from 29 Reviews


Average Ratings

  • Excellent
    20
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Milliner House Care Home?

  • Extremely LIKELY
    25
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Milliner House Care Home

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    6
  • Wife of Resident/Service User
    3
  • Brother of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • more

I'm not able to visit often but I know there is always someone to speak to at the end of the phone.

The home is in excellent condition. Rooms are excellent. Everyone is kind and caring. When I do visit there are no unpleasant odours around the home which is pleasing when I walk through the door.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My experience is based on mother's care. I am 100% happy with the care my mum is receiving. The staff and management are always approachable and helpful, more importantly, my mother is in the best condition I have seen in a while.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Friendly staff and atmosphere within a caring environment.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Although the building and decoration are a bit shabby, windows are draughty, the home seems quite homely and cosy. Refurbs taking place now.
The staff and manager are very friendly and caring. My husband settled in very quickly and seems happy. He enjoys the outings once a month.
The staff recognised his physical and mental needs well.

How likely would you be to recommend Milliner House Care Home? Likely

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Average Rating:   4 out of 5

My Dad was transferred to Milliner House on discharge from hospital after undergoing surgery. He was weak, frail and had very poor/no mobility. Staff and management at Milliner House took him on board at short notice. They gave him full support in getting his mobility back and paid great attention to his dietary requirements due to being diabetic and vegetarian. My family and I have gratitude and praise for all staff at Milliner House. Thank you once again. We couldn't have chosen a nicer care home.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

All staff extremely kind, smiling and nothing is too much trouble.

Staff always check that everyone is OK. Mum is very pleased to be here. Mum is getting lots of help and love.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I chose the care home because of the location to near my residence, Modest size of establishment. Warm welcome at the initial visit. Staff engaging and helpful from day one and since. Price is a shock but being investigated via social services and home manager. Pleased with our choice and grateful to all the staff who remain dedicated and sincere.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

With her medical conditions, it was difficult for staff to give full support and converse with patients. They did their best in the circumstances to look after her and towards the end treated her with care and dignity.

How likely would you be to recommend Milliner House Care Home? Likely

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Average Rating:   3.3 out of 5

I am in awe of the service able to be provided. It far exceeds what I had hoped for in terms of safety, security and creativity. It is a great relief to myself and to the family and we really appreciate what is being done.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I found Milliner House very clean and aware of my mum's needs and do everything they can to accommodate her. The house is bright and open which suits mum. She likes being here and is well looked after by the kind and caring staff and management who take the time and trouble to keep me informed of any issues she may have, therefore I give Milliner House top marks. Thank you very much.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I am satisfied that my husband is being well cared for at all times. As he has deteriorated over the last three years, his care needs have been adapted accordingly.

If I rated the Home as anything but good (i.e. poor/very poor) he obviously wouldn't be there. Thank you to everyone at Milliner House for the care and support they have given my husband and, incidentally, to me as well.

How likely would you be to recommend Milliner House Care Home? Likely

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Average Rating:   3.9 out of 5

Mum moved in 8 days ago. Very happy with everything: Accommodation, staff etc.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I don't get to visit Milliner House very often. When I have done I have been very impressed by what I have seen. The public and private areas are clean, the staff are caring and attentive and appear to have a good understanding of my mother's care requirements.

I would say Milliner House is the best of the several care homes I have visited.

How likely would you be to recommend Milliner House Care Home? Likely

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Average Rating:   4.3 out of 5

I find the manager and staff are very friendly and helpful, nothing is too much trouble. They answer any questions we have. She enjoys the food. Mum is always looking clean and tidy and she gets her hair done every Tuesday. The manager seems to go one step further to make sure everything and everyone is okay. They also make a lovely cup of Tea.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff very friendly and helpful. Home kept to high standards of cleanliness, very good food. Manager of home goes beyond expectations.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very friendly warm staff. Professional and helpful.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

A very clean and well staffed place. Caring staff with good facilities.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   5 out of 5

We have visited various care homes and this one is by far the best. The staff are very caring, sympathetic and understanding. The bedrooms and rest rooms are kept clean and tidy. I am assured that my mother is getting the very best of care.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff including the manager are really dedicated, cheerful, caring and very hard working. However, they always have time to listen to any concerns and act upon them. I can relax knowing my son is safe and well cared for.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The care home is super it gives my mum all the care and help she needs.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very happy with the level of care and my sister's room. She looks extremely healthy and I thank Milliner House for everything they are doing for my dear sister.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Efficient staff and management in place, care is excellent, highly recommended.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Visited 15th Jan to see my aunt. She is comfortable. The staff are very attentive and professional. They discussed the care plan and her health. They we very reassuring to me which was very comforting.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   5 out of 5

On visiting my mother over Christmas and New year I lost my gold bracelet. It was found by a member of staff at the home and returned to me the next day. As the bracelet has great sentimental value I would like to thank the staff for their honesty.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum took quite a long time to settle, but staff have been patient and caring in helping her to adjust to her new surroundings. Mum's weight dropped a little, but this was quickly picked up by staff, who weigh her regularly and monitor her food intake carefully.
Mum has recently begun to join in with activity sessions which is a great breakthrough on behalf of the staff.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My wife and I when visiting our friend always find this home clean and tidy. No unpleasant smells and she is very well cared for. We would recommend the home to anyone needing care.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother is weighed regularly and when mum was found to have lost some weight staff informed me straight away and told me of their plans to support mum in recovering the lost weight. This was important to us as a family because mum is of a slight build and we are thankful for the prompt action and care of the staff.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Always put the residents care and wellbeing first. Excellent in keeping in touch with regards to my mums care. e.g Resident of the day.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I was taken for a drink and thoroughly enjoyed it. It made a special occasion to my 74th Birthday.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Kathryn

Kathryn Sygrove

Job Title: Home Manager

Joined: 2015

Description:

Introducing Kathryn Sygrove
Home Manager at Milliner House

What does kindness mean to you?

“Kind care involves providing someone with complete choice over their life and then respecting and honouring the choices they make.”

Kathryn is a registered manager with many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Having worked at Milliner House for 5 months Kathryn shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Milliner House

When asked what she enjoys most about her role, Kathryn said: “The best part of my job is having time to sit down and talk to Residents, which enables us to provide them with the best possible care.”

Outside of work, Kathryn likes to read and spend time with her family.

If you would like to find out more information about Milliner House Care Home, Kathryn has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.

You can contact Kathryn on; 01582 490080or via email on; millinerhouse.manager@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Milliner House Care Home