Chilterns Manor, Bourne End, Buckinghamshire
Chilterns Manor, Bourne End, Buckinghamshire
Chilterns Manor, Bourne End, Buckinghamshire

Chilterns Manor is a charming home and offers residential care in a warm and welcoming environment.

Chilterns Manor provides a home where residents are highly valued, respected and encouraged to live as independently as possible.

Bright accommodation is thoughtfully laid out, including a relaxing sitting area and bedrooms with some en-suites and wash hand basins. Residents are encouraged to personalise their rooms with their cherished possessions to make them as homely as possible.

Chilterns Manor offers a varied and nutritious menu freshly prepared by the on-site chef, who caters for any specific dietary requirements. Meals can be eaten in the dining room, lounge or in the residents bedroom, if preferred.

The home offers a wide range of activities to cater for all tastes and interests. Residents can enjoy music sessions, quizzes, board games, gardening and bingo. For those who prefer their peace and quiet, Chilterns Manor offers a beautifully landscaped garden with an ornamental pond and seating area.

Owner: Chilterns Healthcare Ltd

Person in charge: Taryn McGovern (Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 22

Rooms with ensuite WC: 15

Weekly Charges Guide: Personal Care Single £750 – £950 (These prices are only a guideline, please contact Chilterns Manor to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Chilterns Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.4 Chilterns Manor has a Review Score of 8.4 (8.390)

The Review Score of 8.4 (maximum of 10) for Chilterns Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Chilterns Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.685 for Chilterns Manor is calculated as follows: ( (80 Excellents x 5) + (22 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 108 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.705 Points relating to the number of positive Reviews for Chilterns Manor is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4.4 Target = 0.455

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chilterns Manor?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chilterns Manor

  • Daughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Resident / Service User
    1
  • more

My mother really enjoyed her respite stay at Chilterns Manor when she came out of hospital. All the staff and managers were very kind and caring and everyone was attentive to her needs. She loved her room and said the food was good.
Mother looks forward to her next stay at Chilterns Manor and we now have no worries about where she will go when she eventually needs to go into a home full time.

How likely would you be to recommend Chilterns Manor? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff at Chilterns Manor have supported my mother and our entire family through an incredibly difficult set of circumstances to ensure my mother was safe and an appropriate set of safeguards and measures put in place. Chilterns Manor is a lovely small, friendly home that always put the mental and physical welfare of their residents at the forefront of everything they do. They show huge care, kindness, compassion, love and energy to both residents and family. Mum's passing was dealt with huge compassion and absolute focus on ensuring her welfare and dignity to the end. Thank you.

How likely would you be to recommend Chilterns Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Absolutely fabulous. I am enjoying the stay enormously.

How likely would you be to recommend Chilterns Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ever since my mother-in-law moved to Chilterns Manor in July, she has been treated well, with dignity and respect. All the staff are very caring and welcoming to all visitors. We are kept well informed at all times and any problems or issues are efficiently dealt with.
Every effort is made to involve family and friends in a wide variety activities, including summer fairs, Christmas family day and raffles.

How likely would you be to recommend Chilterns Manor? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Chiltern Manor is a very cosy, homely home, there is always a great sense of hospitality. Residents are treated with great dignity. They are well cared for in a very holistic way. They have a good balanced diet. There is a beautiful garden where residents can be taken for walks.

How likely would you be to recommend Chilterns Manor? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My grandmother has felt very well cared for. All of the staff have been wonderful, kind and considerate of all of her needs. The food is lovely and every taste is catered for.

How likely would you be to recommend Chilterns Manor? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Have been delighted with the care and consideration to the resident and family. Staff always friendly, welcoming and aware of the residents moods, behaviour etc. Being a small home residents are not overwhelmed by impersonal attitudes and unknown people/staff. The nature of the 'issues' most people living with dementia raises can of course lead to tired and frustrated staff and residents, but this is well managed and I have no complaints. I do think that a bit more stimulation would be good but this is not always easy to provide. The garden area is a great joy for our relative and we are very happy.

How likely would you be to recommend Chilterns Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent, caring home, very confident staff and caring.

How likely would you be to recommend Chilterns Manor? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Since my mother has come to Chilterns Manor she has received very good care and feels safe and comfortable and enjoys the food and company of others.

How likely would you be to recommend Chilterns Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Chilterns Manor

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Chilterns Manor

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Chilterns Manor