Rock House Residential Care Home

Austenwood Lane, Chalfont St Peter, Gerrards Cross SL9 9DF

Rock House Residential Care Home, Gerrards Cross, Buckinghamshire
Rock House Residential Care Home, Gerrards Cross, Buckinghamshire
Rock House Residential Care Home, Gerrards Cross, Buckinghamshire

Rock House Care Home is located in one of Buckinghamshire’s most desired locations in the village of Chalfont St Peter.

The original building was two residential houses which have been extended and refurbished extensively.

A great deal of the accommodation is now purpose-built and the care home successfully combines both traditional features and high quality modern facilities, to provide a safe, appealing and comfortable home for its residents.

The home provides 24-hour trained staff, nurse call systems, personalised care plans, a visiting podiatrist and regular visits from general practitioners.

Pleasant accommodation is comprised of bright, airy and tasteful, individually decorated rooms (some with en-suite facilities), TV and telephone points, a passenger lift and an additional new platform lift, relaxing lounges. There are also various social events for the residents to enjoy.

The building is bordered by well-kept gardens and mature trees. It offers both residential and respite care from a talented and efficient team of caregivers.

The home's policy is to appreciate the personal wishes and independence of residents, looking to empower their lifestyles throughout their retirement without falling short of care standards.

Relatives are welcome to visit and enjoy the company of their loved ones at any time. A fully-trained, compassionate and caring team has created an exceptional residential care home.

Owner: Gold Hill Housing Association Ltd t/a Gold Hill Care

Person in charge: Trisha Thurbon (Registered Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 38

Rooms with ensuite WC: 18

Weekly Charges Guide: Personal Care Single £600 – £1000 (These prices are only a guideline, please contact Rock House Residential Care Home to find out the exact price for your requirements.)

The fees include the room and care provided. All bedding towels and flannels are also provided. Laundry and house keeping. Administration of medication when required.
Not included is hairdressing Newspapers Podiatrist Toiletries.

Facilities & Services: Day Care • Respite Care • Convalescent Care • Sheltered Housing • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Rock House Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Rock House Residential Care Home has a Review Score of 9.8 (9.750)

The Review Score of 9.8 (maximum of 10) for Rock House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Rock House Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for Rock House Residential Care Home is calculated as follows: ( (156 Excellents x 5) + (45 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 204 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Rock House Residential Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 10 Reviews ÷ 7.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rock House Residential Care Home?

  • Extremely LIKELY
    17
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rock House Residential Care Home

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

My Mother has been a resident at Rock House care home for almost three years now, we have always been extremely happy with the care she has been provided with. Over this time her needs have changed from time to time but the care she receives is changed to suit her needs. She as all the residents are treated as part of the family and not just a resident. She always seems happy with the staff and the care she is given.

How likely would you be to recommend Rock House Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Rock House is an excellent care home in every way. The staff are very caring and I know my Mother is very well cared for. You are always welcome to visit what ever time of day or night.

How likely would you be to recommend Rock House Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident since May 2017 and has been exceptionally well looked after by an incredibly caring team. Mum was very anxious and confused before she became a resident and quickly became much more settled and cheerful.
Rock House offers a very friendly environment, excellent facilities, good food and regular stimulating activities or the residents.
I have been very impressed with the staff who work well together as a fully integrated team. All residents are treated as individuals and with the utmost dignity and respect.

How likely would you be to recommend Rock House Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rock House staff are extremely caring. They show great concern to make sure that the resident's needs are met in every way. My friend has recently returned from hospital and the staff have been most solicitous that she is looked after in the best possible way. The staff welcome relatives and friends who come to visit, they hold regular meetings to tell them about future events planned for the residents and to discuss how everyone's needs are being met. In these meetings, many people express their sincere gratitude for what is being done. Sessions have also been held on how to understand Alzheimer's disease which was very helpful. My friend, who has Alzheimer's disease appreciates, herself, how blessed she is to be looked after so well. Being a gardener, the fully enclosed garden is a real bonus for her. The food is cooked on the premises and is wonderful. The home has celebrated recently its 50th Anniversary but is always looking to keep its standards completely up to date.

How likely would you be to recommend Rock House Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father spent two years in Rock House until he passed away peacefully there earlier this month.
During that time he was genuinely cared for- it was so much more than a duty. The carers are so lovely and always responded to requests for help or to my questions about how Dad was.
I was always kept informed if they had concerns about his health.
I will remain forever grateful that he ended his days being so well looked after.

How likely would you be to recommend Rock House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is an excellent Home with a lovely family atmosphere - all the staff are extremely friendly, caring and efficient with great emphasis on each individual resident's personal care and needs.

How likely would you be to recommend Rock House Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother has been in this care home since December 2016. I am most impressed by the quality of care offered. The staff are extremely helpful and friendly both to residents and visitors. The atmosphere is very good. Both dementia and non-dementia residents are cared for in the same environment. The staff ratios are very impressive compared to other homes I visited. The staff seem to regard their work as a vocation and this is evidenced by the extremely low staff turnover. The food is great and is cooked on the premises. There is a busy programme of activities for the residents both inside and outside the home. It has been a great relief knowing that my mother is safe and well cared for. The management side is very strong and well organised.

How likely would you be to recommend Rock House Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My parents went to Rock House in March 2015. My father died there in February 2016. Care until the end of his life was exemplary; the Manager encouraged us to get him back from hospital so Rock House staff could take care of him with the assistance of district nurses. It meant so much that my mother, my brother and I could be with him as he ended his life in familiar and loving surroundings. Staff also cared for us over this difficult time with great consideration and love. My mother is still a resident. She has dementia, finds life increasingly challenging, and can be difficult. Rock House has always looked after her with diligence, respect and warmth, helping her to have the best quality of life possible. When she has needed to go to hospital, paramedics and hospital staff have commented on how warm and kind Rock House staff are. We are always consulted about her care, informed of any issues, and always welcomed when we visit and encouraged to join in with whatever is going on.

How likely would you be to recommend Rock House Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I just wanted to let you know how much my wife enjoyed her birthday, particularly at tea time when one of the staff carried in the cake with lighted candles, to a rousing chorus of "Happy Birthday......" sung by several of the carers.
My especial thanks to the kitchen staff, who must be making a birthday cake every ten days or so, and indeed to all your staff who endeavour to make birthdays extra special for each of the residents. I never cease to be grateful for the love and care shown by them every day to all the residents and their visitors.
As I have mentioned before it is a great comfort to me to know that my wife is in such good hands.

How likely would you be to recommend Rock House Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Welcoming, happy and caring.
My mother has settled well into a life that neither she nor I wanted for her but our reservations were unnecessary. She is well cared for, safe, happy and has lots to do and talk about. She enjoys the interaction with the other residents, particularly those she can gossip about with the carers!

How likely would you be to recommend Rock House Residential Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My sister and I looked at a number of homes for our mother in 2012. We immediately felt Rock House was different and were impressed by how the staff really cared about Mum and how professional and disciplined the management team were.

Over the past 4 years, we have developed special relationships with many of the team of carers, all of whom worked so hard to keep Mum both comfortable and entertained.

Rock House has a huge heart and we would recommend it to anyone - especially the hugs from Nan!

How likely would you be to recommend Rock House Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The care and kindness that my mother has received at Rock House has been second to none and nothing is ever too much trouble. She is very happy there and her every whim is catered for. The food is excellent and everywhere is clean and comfortable. Family and friends are always welcome and nothing is too much trouble.
She has an attractive, spacious room with lovely views overlooking the Common.
Above all there is a warmth and friendliness emanating from all the staff that gives a feeling of 'family'.

How likely would you be to recommend Rock House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rock House offers a secure and loving home for residents. The most important part of any care home are the staff. At Rock House, the staff are of a very high standard and perform their duties with the residents at the forefront of their day. When my brother and I were searching for a home for Mum, it was the quality of care that was most important. Rock House stood out for us and we have not been disappointed.
Whilst there is always scope for improvement, the care and love shown to Mum has been exemplary.
This is so important, particularly when managing residents with dementia.
Thank you to all the staff for the love and support they give to our Mum.

How likely would you be to recommend Rock House Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Mum has been a resident of Rock House since March 2016. I looked at a number of Care Homes in the area and as soon as I walked into Rock House I knew it was the one. It was like walking into someone's home. I was made to feel immediately welcome and felt that my Mum would feel the same. The care staff are unfailingly attentive, cheerful, kind, and treat all residents, however difficult, with the utmost respect. My Mum has a beautiful, large room overlooking the lovely garden. Every room is different and the whole place is impeccably clean and well maintained. Visitors are always welcome at any time. It is a great comfort to know that my Mum is being so well cared for.

How likely would you be to recommend Rock House Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been a resident at Rock House for over 7 years and I have been extremely happy with the love and care he has received. It has a warm family atmosphere and I am always made welcome by friendly staff when I visit. There have been many improvements over the years to improve the service and make the decor and atmosphere bright and inviting. The staff know about care needed for each resident and are very helpful to answer your concerns either on the phone or in person. They will always call if outside medical help is needed and have regular reviews of the care plan.

How likely would you be to recommend Rock House Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We are very pleased with the high level of care that mum receives in Rock House. The staff are always very friendly and supportive to both mum and her family. Mum often comments that the food is very good. Mum enjoys and participates in the activities provided by Rock House, which includes playing dominos, cooking, crafts etc. We feel relaxed and confident that mum is being well looked after.

How likely would you be to recommend Rock House Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

What made Rock House stand out for us from the 8 we looked at was the attitude of the staff; it was by far the most welcoming, warm, happy and friendly. Another important factor was the room available for my parents; it has a view of the lovely garden, and it was carefully furnished, and really looked as if a lot of effort had gone into making it look welcoming. We were asked about any particular needs, and effective steps were taken to accommodate these.
Staff really seem to enjoy working with the residents, and have apparently endless patience, good humour and affection. I've seen so many examples of often very young staff dealing with residents' dementia in such a caring and tactful way - all credit to the senior team for creating and maintaining this ethos. Senior staff are very approachable, and actively want to work to resolve any difficulties. End of life care for my father who died earlier this year, was also exceptional, as was the support for our family at this time.

How likely would you be to recommend Rock House Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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