Sir Aubrey Ward House

Prospect Road, Marlow SL7 2PJ

Sir Aubrey Ward House is a warm and welcoming home situated within the town of Marlow, offering residential and dementia care within modern surroundings.

The experienced and friendly care team work hard to develop relationships and to understand each resident’s unique requirements, ensuring high quality person centred care is delivered to all.

The home has many inviting communal areas which are ideal for building friendships and socialising. There is a lovely enclosed courtyard garden which is ideal for relaxing or attending the weekly gardening club to tend to the homes own vegetable patch.

Activities on offer are vibrant and varied, encouraging a healthy lifestyle, body and mind for participants. Strong community links with local schools enable residents to truly become part of the local community.

Group: The Fremantle Trust

Person in charge: Karen Kelly (Home Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Admission via Bucks County Council & private assessment. Ages 60+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Day Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Sir Aubrey Ward House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Sir Aubrey Ward House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Sir Aubrey Ward House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.638 for Sir Aubrey Ward House is calculated as follows: ( (155 Excellents x 5) + (65 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 229 Ratings = 4.638

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sir Aubrey Ward House is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 17 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Sir Aubrey Ward House has a Review Score of 9.6 (9.638) from 20 Reviews


Average Ratings

  • Excellent
    14
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sir Aubrey Ward House?

  • Extremely LIKELY
    17
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sir Aubrey Ward House

  • Daughter of Resident/Service User
    9
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

Our mother has now been in Sir Aubrey Ward House for a year. We are delighted with the care and so very glad we held out for a place. The carers are wonderful. They treat mum with such kindness and are always helpful and welcoming when we visit. We would have no hesitation in recommending this home.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

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Average Rating:   4.3 out of 5

I was so grateful, after his stroke, for my father to be looked after with care and love in Sir Aubrey House.
Now we return monthly to take a church service. We are always made welcome and so good to see the same friendly staff who were there in 2012 when he first moved in.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

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Average Rating:   5 out of 5

All staff all very helpful and very attentive to their clients at all times. Entertainment coordinator does a great job in getting the clients to participate in many of the activities during the week but could do more if she had more equipment to help her.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

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Average Rating:   4.9 out of 5

This was my third visit to my friend. Home is warm and welcoming. The staff are friendly. Clean. Peaceful atmosphere. Have spent a maximum of two and a half hours in the home and only in a small part of it.

How likely would you be to recommend Sir Aubrey Ward House? Likely

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Average Rating:   5 out of 5

As a visitor, I have always found the staff to be very pleasant and helpful. The activities are excellent as is the activity co-ordinator who is extremely dedicated to the clients.
Activities do need better equipment to help clients to be more involved in the singing.
The home has always been clean when I have visited.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

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Average Rating:   4.6 out of 5

Sir Aubrey Ward house has a welcoming atmosphere and a light airy atmosphere. My Father in Law seems well cared for and he is mostly cheerful. Any medical problems have been dealt with promptly. The staff have a calm and friendly approach and we appreciate their care.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

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Average Rating:   4.3 out of 5

Overall was very happy with the care, cleanliness and group activities, good level of care, and staff were most kind and compassionate. The gardens were lovely and well kept which was a pleasure to my father. We liked that we could pop in at any time of the day or evening,

How likely would you be to recommend Sir Aubrey Ward House? Likely

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Average Rating:   4.1 out of 5

My father was looked after by this care home over the last two and a half years. During this time my sisters and I were pleased with the level of care provided. The management team were very approachable and always available to talk to. The office staff were always polite and informed us if my father was unwell. The entertainment when my father was well enough to take part was excellent. His room was always kept clean and he certainly never complained about the food. The carers on the ward were kind and helpful some went over and above with the level of care which was appreciated greatly. I would recommend this home.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

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Average Rating:   4.6 out of 5

I am very satisfied with the care and attention that my sister receives from all the staff and management.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

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Average Rating:   4.9 out of 5

Since my mother has been at Sir Aubrey Ward, she has blossomed. No longer alone or frightened, she takes part in activities, has made friends and enjoys playing the piano for the other residents. The staff have been exceptional in looking after her needs but more than this they have given her back her confidence and her sense of fun. The manager has always been very kind and supportive and her influence over her staff shows in the well organised happy relaxed atmosphere in Sir Aubrey Ward.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

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Average Rating:   4.7 out of 5

My 86 year old mother has been a resident since December 2016.
It has taken her some time to settle and come to terms with her new 'home'.
There are staff shortages, both cleaners and carers. I think being in an affluent town means carers working on low hourly rates are hard to find.

How likely would you be to recommend Sir Aubrey Ward House? Likely

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Average Rating:   3.7 out of 5

Stuart Robb, Business Development Executive at Sir Aubrey Ward House responded to this review on 11 Aug 2017:

“We continually recruit to fill any vacant posts. The home has the recommended staffing ratio and when necessary vacant shifts are covered by regular agency workers.” Karen Kelly, home manager - Sir Aubrey Ward House

From the moment you enter Sir Aubrey Ward House, you are greeted with the friendliest of welcomes. There is an air of tranquillity and every thing is spotlessly clean. The garden, rooms and overall condition of the property is excellent. I could not think of a better home for my aunt.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

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Average Rating:   5 out of 5

I am very pleased with every aspect of my mothers care.
When faced with the task of finding a care home for my mother, I made ten visits to potentially suitable sites.
Sir Aubrey Ward and another Fremantle home at Farnham Common were leaders after my initial research. Four years later, I find it very difficult to criticise the level of care. The staff at all levels are very accessible and through their efforts create a good atmosphere throughout the home. This is complemented by the high standards of décor and cleanliness. I continue to recommend Sir Aubrey Ward.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

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Average Rating:   5 out of 5

My mother moved to Sir Aubrey Ward in December 2016 after three months in hospital having broken both hips.

She was a reluctant resident, but the care and empathy shown by the staff on Elm over the last months has helped her to adjust and settle. In particular, her key workers have shown great care, compassion and humour and we all now feel that Mum is in the best place possible, receiving great kindness and support.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

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Average Rating:   4.3 out of 5

My mother has been at Sir Aubrey Ward House at Marlow for over a year. A very caring ethos pervades the place with a lovely atmosphere existing between staff and residents. A goodly selection of laid on activities and a genuinely friendly attitude from all the staff mean we have great confidence in Mum's level of care. Many congratulations to the manager and all her team and our sincere thanks for a difficult job well done. All Care Homes should be like this - and having experienced others close by, we know Sir Aubrey Ward House stands out as a role model to emulate.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

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Average Rating:   4.7 out of 5

Staff are jolly and very helpful.
Plenty of activities going on. Most residents look happy.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

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Average Rating:   4.2 out of 5

My mother was a resident of Sir Aubrey Ward House from February 2014 until May 2017, when she died there, peacefully and in her own bed with two of the carers she loved best at her side. All my family are extremely grateful to the staff and wonderful carers there who looked after my mother's every need throughout the past three years and kept her fit and alert both mentally and physically for as long as they could. She settled in well and was happy there, surrounded by exceptionally kind and thoughtful staff, who arranged daily activities and outings which she greatly enjoyed when she was fit enough to take part. It is worth mentioning that most of the staff were there when she arrived and still there when she passed away, which is a great tribute to the management. We highly recommend Sir Aubrey Ward House.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

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Average Rating:   4.9 out of 5

As always todays review was a pleasant informative meeting with our fathers care staff. We are lucky that due to the close relationship we have formed with the staff we tackle any problems that should need addressing as they arise.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

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Average Rating:   4.8 out of 5

I found the home very welcoming and very supportive, especially after mum died. The staff were caring and compassionate and we all became the extended family. They helped mum keep her dignity as much as her illness allowed and encouraged her interests. The home is a very 'musical' home and both mum and I were able to participate in "shows" run for and by the home which we both enjoyed.

The activities and outings on offer were fun and varied and we were encouraged to make full use of them, which we all did as a family. The environment inside the home was spacious, yet cosy and the gardens well kept and much used by residents. We were very pleased with our choice and wish mum could have lived to enjoy it all for longer.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

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Average Rating:   5 out of 5

I cannot express highly enough the gratitude that I feel for the staff who look after my elderly aunt who has dementia. All the staff at Sir Aubrey Ward House are amazing and so kind and caring. My aunts carers on her unit go above and beyond their duties to make her feel safe and secure, and it really feels like a proper home not a care home. Thank you so much, your staff are wonderful.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 14 May 2018

If you wish to make an enquiry about any of our vacancies, please call 01296 737371

Awards / Recognitions

There are currently no awards/recognitions posted yet for Sir Aubrey Ward House

Job Vacancies

Staff Profiles

Karen

Karen Kelly

Job Title: Home Manager

Joined: 1988

Description:

Previously a Metropolitan police officer, Karen began her career in care in 1988 as a care worker and she has been committed to delivering high quality care and support to older people ever since. She has managed a number of the Trust’s care homes including Farnham Common House and Lent Rise House, after which she joined Sir Aubrey Ward House in September 2013.

What attracted you to a career in the care sector?

I started as a relief care worker covering four hours a morning whilst my children were at nursery. I really enjoyed the work so it moved on from there.

What is your philosophy on care?

Ensuring we are providing quality care and support to older people and their families and that we are always working together to enable every person to live each day as they wish.

What gets you out of bed each morning?

Knowing that I am getting up to help make a difference to someone’s life.

What are you passionate about in your life?

My family and grandchildren. Doing the right thing. Playing a vital role in improving and enhancing the quality of care for older people living at Sir Aubrey Ward House.

What makes you proud of Sir Aubrey Ward House?

As a team, we provide exceptional care for residents and have a great relationship with individuals, their families and carers. By working together, we can help ensure every single person can live their life as they choose. It really is a wonderful place to live and work.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sir Aubrey Ward House