Sir Aubrey Ward House

Prospect Road, Marlow SL7 2PJ
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9.7 123 Reviews
  • Sir Aubrey Ward House, Marlow
Sir Aubrey Ward House is a warm and welcoming home situated within the town of Marlow, offering residential and dementia care within modern surroundings.

The experienced and friendly care team work hard to develop relationships and to understand each resident’s unique requirements, ensuring high quality person centred care is delivered to all.

The home has many inviting communal areas which are ideal for building friendships and socialising. There is a lovely enclosed courtyard garden which is ideal for relaxing or attending the weekly gardening club to tend to the homes own vegetable patch.

Activities on offer are vibrant and varied, encouraging a healthy lifestyle, body and mind for participants. Strong community links with local schools enable residents to truly become part of the local community.
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Care Provided by Sir Aubrey Ward House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1440 – £1585
  • Self-Funded Residential Dementia Care: £1570 – £1730
  • RESPITE Self-Funded Residential Care: £1656 – £1823
  • RESPITE Self-Funded Residential Dementia Care: £1806 – £1990
The price(s) shown are provided by the care home. Contact Sir Aubrey Ward House for full pricing details and T&Cs.

Contact Sir Aubrey Ward House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Sir Aubrey Ward House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Wendy Luck (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Sir Aubrey Ward House Reviews (123)

9.7

Sir Aubrey Ward House has a Review Score of 9.7 (9.692) out of 10, based on 32 reviews in the last 2 years.
Over all time Sir Aubrey Ward House has 123 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sir Aubrey Ward House
  • 51
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Total of 123, showing 1-20
Review from S E (Daughter of Resident) published on 26 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for my mother was and is exceptional, staff have worked tirelessly to improve her mental and physical state to good effect. She is now back on her feet and is enjoying her time again. Her room is always clean and tidy even if the odd item that does not belong to her ends up squirrelled away
in her cupboards. But I fear that is more to do with my mother mistaking items to be hers rather than the rightful owner.
Reply from Steph Palmer, On behalf of the team at Sir Aubrey Ward HouseThank you for taking the time to leave us a review, S E. We are glad that your mother is enjoying her time again.
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Review from Claire R (Daughter-in-law of Resident) published on 25 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has been in here over a year now and she is extremely well looked after. The staff are caring and kind. This home is comfortable and well run. Lots of different activities. Even when my mother in law is unwell the staff respond quickly, liaise with the doctors surgery and inform us
promptly. The garden and the main reception area are a great asset.
Reply from Steph Palmer, On behalf of the team at Sir Aubrey Ward HouseThank you so much for your 5 star review C R and such positive feedback about Sir Aubrey Ward.
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Review from K R (Son of Resident) published on 25 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been very happy here.
Reply from Steph Palmer, On behalf of the team at Sir Aubrey Ward HouseThank you for your review, K R. We are glad your ad is very happy at Sir Aubrey Ward.
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Review from Sarah R (Daughter-in-law of Resident) published on 12 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, homely atmosphere, we always feel very welcome when visiting.
Reply from Steph Palmer, On behalf of the team at Sir Aubrey Ward HouseThank you so much for your 5 star review. We are so glad you feel so welcome when visiting Sir Aubrey Ward.
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Review from Gerry M (Son of Resident) published on 11 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is extremely well looked after both physically and mentally by some wonderful staff who really care.The entire staff (carers,entertainment,kitchen staff,cleaners,management and handymen) are all really friendly to both residents and visitors.Residents are treated like a member of family by
many of the carers and they really do go the extra mile with them. I had visited 3 other homes before attending Sir Aubrey Ward but this was the one where all of the staff were making the effort to be cheerful and helpful to everybody.It was the deciding factor for me in choosing where my mother would be best cared for.The residents rooms were the largest I'd seen at any of the homes and I was impressed with the meals,cakes and desserts provided which are prepared fresh each day by the kitchen staff from scratch.Much better than the microwave meals full of salt and preservatives that my mother had been eating previously.The home strives for continuous improvement always.
Reply from Steph Palmer, On behalf of the team at Sir Aubrey Ward HouseThank you for taking the time to leave us a review, Gerry. We are so glad you chose Sir Aubrey Wad for your mother.
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Review from J B (Daughter-in-law of Resident) published on 28 May 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Whenever I visit it always seems understaffed. Room is grubby, had to sweep floor today. Kitchen is always grubby at weekends and floor sticky. Food is unappetising- tinned soup or sandwiches or crumpets for dinner! Had to wait outside building after ringing the the bell for at least 10 minutes.
Reply from Mia Harris, Deputy Manager at Sir Aubrey Ward HouseThank you for taking the time to leave your feedback. I am so sorry to hear that your recent experience did not meet the high standards of care we continually strive to provide. Please accept my sincere apologies regarding the concerns you have raised around cleanliness, response times, and the dining experience. We take all feedback such as this very seriously and appreciate you bringing these matters to our attention. Please rest assured our staffing levels are based upon an industry wide dependency assessment tool and remain within safe numbers, and the home is always fully staffed. I will be speaking directly with our Head Housekeeper and Catering Team regarding the concerns highlighted to ensure these areas are reviewed appropriately and our standards remain consistently high throughout the home. Your feedback is important to us all and helps us continue to improve the experience for both our residents , their families , and other visitors to our Home.
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Review from C G (Daughter of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent activities, diverse, and inclusive allowing residents to interact and enjoy new experiences. A lot of variety. And families are included where possible.
Reply from Steph Palmer, On behalf of the team at Sir Aubrey Ward HouseThank you for your 5 star review, C G! Such positive feedback about the activities team, we're glad residents and families can enjoy them together.
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Review from Bev R (Daughter of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is always very well looked after. His needs are always met with kindness and respect. He is always stimulated with a variety of activities which he enjoys.
Reply from Steph Palmer, On behalf of the team at Sir Aubrey Ward HouseThank you for your positive review, B R and we're glad that your dad enjoys the activities!
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Review from D W (Son of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There's a lovely atmosphere at Sir Aubrey Ward. Feels personal and informal with great care from the excellent staff. Mum is really happy here. A big shout out to all the great staff in Beech House and the activity staff too- they are wonderful!!
Reply from Steph Palmer, On behalf of the team at Sir Aubrey Ward HouseThank you so much for your review, D W. We are glad you enjoy the homes atmosphere and that your mum is really happy here.
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Review from Sophie V (Daughter of Resident) published on 27 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Annie and all the staff are wonderful with the residents. They are very caring and pay attention to each residents individual needs. My dad feels safe here.
Reply from Steph Palmer, On behalf of the team at Sir Aubrey Ward HouseThank you for your review, S V. We're so happy that your dad feels so safe at Sir Aubrey Ward.
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Review from K J (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Sir Aubrey Ward for a year. I am very happy with the care she receives. Caring staff who get to know their residents and try to accomodate their likes. A superb activities programme which is engaging, varied and inclusive. Very happy my mother is living at Sir Aubrey.
Reply from Steph Palmer, On behalf of the team at Sir Aubrey Ward HouseThank you very much for your review, K J. We are so glad how happy you are with you mothers care at Sir Aubrey Ward.
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Review from Monika A (Daughter of Resident) published on 13 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to stay in June this year. She has settled well and is wonderfully looked after. Thanks to all the staff for their care and attention with mum, she adores everyone!
Mum enjoys the freshly prepared meals, the great activities and joins in everything going on - thanks, Annie, for all the arranging.
Mum is so happy, singing and waving her arms to all the music activities.
Reply from Steph Palmer, On behalf of the team at Sir Aubrey Ward HouseThank you so much for your 5 star review, M A. We are so glad that your mum is so happy and settled at Sit Aubrey Ward.
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Review from Mike W (Son of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum loves it in the home and really enjoys all the activities, particularly the choir as she has am interest in music!
The environment is very caring and all the staff are fantastic and really happy.
We are pleased Mum is in a safe and caring environment.
Reply from Steph Palmer, Sales Manager at Sir Aubrey Ward HouseThank you for taking the time to write a review, M W. We are so glad your mum loves it at Sir Aubrey Ward.
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Review from Helen W (Daughter-in-law of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home in a word is love! Very caring, friendly and clean.
Families feel welcome to visit at anytime. Activities on everyday.
My mother-in-law is very happy, so that makes all the family happy.
Reply from Steph Palmer, Sales Manager at Sir Aubrey Ward HouseThank you for such a lovely review, H W. We are so happy your mother-in-law is so happy at Sir Aubrey Ward.
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Review from Sandra R (Daughter-in-law of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just want to say what a lovely home for residents this is. The garden is beautiful and very therapeutic. The residents are lovely and most get on with each other. They are all well cared for and I can see this in my mother-in-law's care that she is receiving. No sooner had I questioned a red eye was
it attended to. The residence all have their independence around the home in around the grounds. The carers are exceptional.
Reply from Steph Palmer, Sales Manager at Sir Aubrey Ward HouseThank you for taking the time to leave us a review. We are glad you think Sir Aubrey Ward is such a lovely home.
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Review from Claire F (Daughter-in-law of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care and support that my mother in law has received and never have to worry about her, so thank you!
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward HouseThank you for leaving us a review. We are so glad how happy you re with your mother in law's care at Sir Aubrey Ward.
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Review from J B (Daughter-in-law of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited today. I was quite shocked at how dirty the floor was in my mother-in-law's room. She doesn't move out of her chair much and it was obvious no one had cleaned underneath it. Care staff are very nice, food is adequate but not very inviting.
Reply from Wendy Luck, Home Manager at Sir Aubrey Ward HouseThank you for bringing this to our attention. The Housekeeper has now rectified with immediate action, staff to check daily around her chair. Please do not hesitate to speak to me anytime regarding any concerns regarding cleaning. I would be happy for you to meet with the chef to discuss the food, we always appreciate feedback to help us to improve.
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Review from A R (Son of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Aubrey Ward House for a month. She has settled in extremely well. We feel so relieved she is somewhere so lovely. It has a light, airy and most importantly, a friendly environment. Staff are wonderful and we enjoy the garden on every visit.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward HouseThank you for your 5 star review. We are so glad that your mother has settled in so well at Sir Aubrey Ward.
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Review from P H (Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy about it all.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward HouseThank you for the 5 star review. Glad you are happy with Sir Aubrey Ward.
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Review from J N (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sir Aubrey Ward House has a very welcoming feel, th staff are friendly, caring and have given my mother a much time and support that she needs to settle in, encouraging her to join in the social activities and join in. Nothing is too much trouble. The activities are relaxed and fun and my mother is
so enjoying herself. It is taking my mother time to settle into her new home and a new routine but the staff are aways on hand to help.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward HouseThank you for your review. We are so glad you feel welcomed at Sir Aubrey Ward and that your mother has settled in nicely.
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Current Review Score: 9.7 (9.692)

Overview of Review Score

The Review Score of 9.7 (9.692) out of 10 for Sir Aubrey Ward House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.692 for Sir Aubrey Ward House is calculated as follows: ( (289 Excellents x 5) + (67 Goods x 4) + (14 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 377 Ratings = 4.692
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sir Aubrey Ward House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 17 Jun 2026

Please call us to arrange a viewing and discuss your requirements.

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Awards / Recognitions (9)

Meet the Team (1)

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Wendy Luck

Job Title: Home Manager Joined: 2023

Home Manager at Sir Aubrey Ward.

Frequently Asked Questions about Sir Aubrey Ward House

What types of Care is Sir Aubrey Ward House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sir Aubrey Ward House have?

There are 60 Single Rooms.

What are the Facilities & Services at Sir Aubrey Ward House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Sir Aubrey Ward House to the centre of Marlow?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sir Aubrey Ward House to verify any information. View our terms and conditions. Sir Aubrey Ward House has an Enhanced Service - more info.