Sir Aubrey Ward House, Marlow, Buckinghamshire
Sir Aubrey Ward House, Marlow, Buckinghamshire
Sir Aubrey Ward House, Marlow, Buckinghamshire

Sir Aubrey Ward House, in Marlow, has been purpose-built to achieve a care environment in which residents feel at home and respected, while being highly-suitable for the vital role that carers play.

Spacious lounges and a reception area allow for a versatile programme of activities, while there is also a quiet area and landscaped courtyard garden.

Bedrooms are all en-suite and with shower rooms and residents are able to contact skilled and friendly carers at all hours of the day and night.

Group: The Fremantle Trust

Person in charge: Karen Kelly (Home Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Admission via Bucks County Council & private assessment. Ages 60+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Day Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Sir Aubrey Ward House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 30 Oct 2017

If you wish to make an enquiry about any of our vacancies, please call 01296 737371

Reviews

9.5 Sir Aubrey Ward House has a Review Score of 9.5 (9.528)

The Review Score of 9.5 (maximum of 10) for Sir Aubrey Ward House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Sir Aubrey Ward House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.695 for Sir Aubrey Ward House is calculated as follows: ( (115 Excellents x 5) + (31 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 154 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Sir Aubrey Ward House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 10 Reviews ÷ 12 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sir Aubrey Ward House?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sir Aubrey Ward House

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

I am very satisfied with the care and attention that my sister receives from all the staff and management.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mother has been at Sir Aubrey Ward, she has blossomed. No longer alone or frightened, she takes part in activities, has made friends and enjoys playing the piano for the other residents. The staff have been exceptional in looking after her needs but more than this they have given her back her confidence and her sense of fun. The manager has always been very kind and supportive and her influence over her staff shows in the well organised happy relaxed atmosphere in Sir Aubrey Ward.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My 86 year old mother has been a resident since December 2016.
It has taken her some time to settle and come to terms with her new 'home'.
There are staff shortages, both cleaners and carers. I think being in an affluent town means carers working on low hourly rates are hard to find.

How likely would you be to recommend Sir Aubrey Ward House? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Stuart Robb, Business Development Executive at Sir Aubrey Ward House responded to this review on 11 Aug 2017:

“We continually recruit to fill any vacant posts. The home has the recommended staffing ratio and when necessary vacant shifts are covered by regular agency workers.” Karen Kelly, home manager - Sir Aubrey Ward House

From the moment you enter Sir Aubrey Ward House, you are greeted with the friendliest of welcomes. There is an air of tranquillity and every thing is spotlessly clean. The garden, rooms and overall condition of the property is excellent. I could not think of a better home for my aunt.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with every aspect of my mothers care.
When faced with the task of finding a care home for my mother, I made ten visits to potentially suitable sites.
Sir Aubrey Ward and another Fremantle home at Farnham Common were leaders after my initial research. Four years later, I find it very difficult to criticise the level of care. The staff at all levels are very accessible and through their efforts create a good atmosphere throughout the home. This is complemented by the high standards of décor and cleanliness. I continue to recommend Sir Aubrey Ward.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved to Sir Aubrey Ward in December 2016 after three months in hospital having broken both hips.

She was a reluctant resident, but the care and empathy shown by the staff on Elm over the last months has helped her to adjust and settle. In particular, her key workers have shown great care, compassion and humour and we all now feel that Mum is in the best place possible, receiving great kindness and support.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been at Sir Aubrey Ward House at Marlow for over a year. A very caring ethos pervades the place with a lovely atmosphere existing between staff and residents. A goodly selection of laid on activities and a genuinely friendly attitude from all the staff mean we have great confidence in Mum's level of care. Many congratulations to the manager and all her team and our sincere thanks for a difficult job well done. All Care Homes should be like this - and having experienced others close by, we know Sir Aubrey Ward House stands out as a role model to emulate.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Since mum became a resident at Sir Aubrey Ward House, she has been treated with genuine warmth by the cares and staff.
I cannot emphasise enough how reassuring and wonderful it is to witness this.
As her family, we are met with equal warmth an welcome whenever we visit.
The very difficult process of moving our precious mum into residential care has been made so much easier by the all round excellence of Sir Aubrey Ward House. We are most grateful to the entire staff.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are jolly and very helpful.
Plenty of activities going on. Most residents look happy.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was a resident of Sir Aubrey Ward House from February 2014 until May 2017, when she died there, peacefully and in her own bed with two of the carers she loved best at her side. All my family are extremely grateful to the staff and wonderful carers there who looked after my mother's every need throughout the past three years and kept her fit and alert both mentally and physically for as long as they could. She settled in well and was happy there, surrounded by exceptionally kind and thoughtful staff, who arranged daily activities and outings which she greatly enjoyed when she was fit enough to take part. It is worth mentioning that most of the staff were there when she arrived and still there when she passed away, which is a great tribute to the management. We highly recommend Sir Aubrey Ward House.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

As always todays review was a pleasant informative meeting with our fathers care staff. We are lucky that due to the close relationship we have formed with the staff we tackle any problems that should need addressing as they arise.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I found the home very welcoming and very supportive, especially after mum died. The staff were caring and compassionate and we all became the extended family. They helped mum keep her dignity as much as her illness allowed and encouraged her interests. The home is a very 'musical' home and both mum and I were able to participate in "shows" run for and by the home which we both enjoyed.

The activities and outings on offer were fun and varied and we were encouraged to make full use of them, which we all did as a family. The environment inside the home was spacious, yet cosy and the gardens well kept and much used by residents. We were very pleased with our choice and wish mum could have lived to enjoy it all for longer.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot express highly enough the gratitude that I feel for the staff who look after my elderly aunt who has dementia. All the staff at Sir Aubrey Ward House are amazing and so kind and caring. My aunts carers on her unit go above and beyond their duties to make her feel safe and secure, and it really feels like a proper home not a care home. Thank you so much, your staff are wonderful.

How likely would you be to recommend Sir Aubrey Ward House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Sir Aubrey Ward House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Sir Aubrey Ward House

Job Vacancies

Staff Profiles

Karen

Karen Kelly

Job Title: Home Manager

Joined: 1988

Description:

Previously a Metropolitan police officer, Karen began her career in care in 1988 as a care worker and she has been committed to delivering high quality care and support to older people ever since. She has managed a number of the Trust’s care homes including Farnham Common House and Lent Rise House, after which she joined Sir Aubrey Ward House in September 2013.

What attracted you to a career in the care sector?

I started as a relief care worker covering four hours a morning whilst my children were at nursery. I really enjoyed the work so it moved on from there.

What is your philosophy on care?

Ensuring we are providing quality care and support to older people and their families and that we are always working together to enable every person to live each day as they wish.

What gets you out of bed each morning?

Knowing that I am getting up to help make a difference to someone’s life.

What are you passionate about in your life?

My family and grandchildren. Doing the right thing. Playing a vital role in improving and enhancing the quality of care for older people living at Sir Aubrey Ward House.

What makes you proud of Sir Aubrey Ward House?

As a team, we provide exceptional care for residents and have a great relationship with individuals, their families and carers. By working together, we can help ensure every single person can live their life as they choose. It really is a wonderful place to live and work.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sir Aubrey Ward House