Sir Aubrey Ward House

The care for my mother was and is exceptional, staff have worked tirelessly to improve her mental and physical state to good effect. She is now back on her feet and is enjoying her time again. Her room is always clean and tidy even if the odd item that does not belong to her ends up squirrelled away in her cupboards. But I fear that is more to do with my mother mistaking items to be hers rather than the rightful owner.

My mother in law has been in here over a year now and she is extremely well looked after. The staff are caring and kind. This home is comfortable and well run. Lots of different activities. Even when my mother in law is unwell the staff respond quickly, liaise with the doctors surgery and inform us promptly. The garden and the main reception area are a great asset.

My dad has been very happy here.

Very friendly, homely atmosphere, we always feel very welcome when visiting.

My mother is extremely well looked after both physically and mentally by some wonderful staff who really care.The entire staff (carers,entertainment,kitchen staff,cleaners,management and handymen) are all really friendly to both residents and visitors.Residents are treated like a member of family by many of the carers and they really do go the extra mile with them. I had visited 3 other homes before attending Sir Aubrey Ward but this was the one where all of the staff were making the effort to be cheerful and helpful to everybody.It was the deciding factor for me in choosing where my mother would be best cared for.The residents rooms were the largest I'd seen at any of the homes and I was impressed with the meals,cakes and desserts provided which are prepared fresh each day by the kitchen staff from scratch.Much better than the microwave meals full of salt and preservatives that my mother had been eating previously.The home strives for continuous improvement always.

Whenever I visit it always seems understaffed. Room is grubby, had to sweep floor today. Kitchen is always grubby at weekends and floor sticky. Food is unappetising- tinned soup or sandwiches or crumpets for dinner! Had to wait outside building after ringing the the bell for at least 10 minutes.

Excellent activities, diverse, and inclusive allowing residents to interact and enjoy new experiences. A lot of variety. And families are included where possible.

Dad is always very well looked after. His needs are always met with kindness and respect. He is always stimulated with a variety of activities which he enjoys.

There's a lovely atmosphere at Sir Aubrey Ward. Feels personal and informal with great care from the excellent staff. Mum is really happy here. A big shout out to all the great staff in Beech House and the activity staff too- they are wonderful!!

Annie and all the staff are wonderful with the residents. They are very caring and pay attention to each residents individual needs. My dad feels safe here.

My mother has been in Sir Aubrey Ward for a year. I am very happy with the care she receives. Caring staff who get to know their residents and try to accomodate their likes. A superb activities programme which is engaging, varied and inclusive. Very happy my mother is living at Sir Aubrey.

Mum is so happy, singing and waving her arms to all the music activities.

We are pleased Mum is in a safe and caring environment.

My mother-in-law is very happy, so that makes all the family happy.

Just want to say what a lovely home for residents this is. The garden is beautiful and very therapeutic. The residents are lovely and most get on with each other. They are all well cared for and I can see this in my mother-in-law's care that she is receiving. No sooner had I questioned a red eye was it attended to. The residence all have their independence around the home in around the grounds. The carers are exceptional.

We are very happy with the care and support that my mother in law has received and never have to worry about her, so thank you!

I visited today. I was quite shocked at how dirty the floor was in my mother-in-law's room. She doesn't move out of her chair much and it was obvious no one had cleaned underneath it. Care staff are very nice, food is adequate but not very inviting.

My mother has been a resident at Aubrey Ward House for a month. She has settled in extremely well. We feel so relieved she is somewhere so lovely. It has a light, airy and most importantly, a friendly environment. Staff are wonderful and we enjoy the garden on every visit.

Happy about it all.

Sir Aubrey Ward House has a very welcoming feel, th staff are friendly, caring and have given my mother a much time and support that she needs to settle in, encouraging her to join in the social activities and join in. Nothing is too much trouble. The activities are relaxed and fun and my mother is so enjoying herself. It is taking my mother time to settle into her new home and a new routine but the staff are aways on hand to help.