Sir Aubrey Ward House

Prospect Road, Marlow SL7 2PJ
Review Us
9.8 113 Reviews
  • Sir Aubrey Ward House, Marlow
Sir Aubrey Ward House is a warm and welcoming home situated within the town of Marlow, offering residential and dementia care within modern surroundings.

The experienced and friendly care team work hard to develop relationships and to understand each resident’s unique requirements, ensuring high quality person centred care is delivered to all.

The home has many inviting communal areas which are ideal for building friendships and socialising. There is a lovely enclosed courtyard garden which is ideal for relaxing or attending the weekly gardening club to tend to the homes own vegetable patch.

Activities on offer are vibrant and varied, encouraging a healthy lifestyle, body and mind for participants. Strong community links with local schools enable residents to truly become part of the local community.
Show Sir Aubrey Ward House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1386
  • Self-Funded Residential Dementia Care: from £1511
  • RESPITE Self-Funded Residential Care: from £1594
  • RESPITE Self-Funded Residential Dementia Care: from £1738

Respite fees are quoted on an individual basis.

These prices are only a guideline, please contact Sir Aubrey Ward House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Wendy Luck (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission via Bucks County Council & private assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Sir Aubrey Ward House Reviews (113)

9.8

Sir Aubrey Ward House has a Review Score of 9.8 (9.757) out of 10, based on 39 reviews in the last 2 years.
Over all time Sir Aubrey Ward House has 113 reviews.

Overall Experience
  • 87
  • 21
  • 1
  • 2
  • 2
Date Published
  • 113
  • 8
  • 15
  • 39
  • 74
Reviewer Connection to Sir Aubrey Ward House
  • 47
  • 16
  • 14
  • 6
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 113, showing 1-20
Review from Sandra R (Daughter-in-law of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just want to say what a lovely home for residents this is. The garden is beautiful and very therapeutic. The residents are lovely and most get on with each other. They are all well cared for and I can see this in my mother-in-law's care that she is receiving. No sooner had I questioned a red eye was
it attended to. The residence all have their independence around the home in around the grounds. The carers are exceptional.
Reply from Steph Palmer, Sales Manager at Sir Aubrey Ward House

Thank you for taking the time to leave us a review. We are glad you think Sir Aubrey Ward is such a lovely home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Claire F (Daughter-in-law of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care and support that my mother in law has received and never have to worry about her, so thank you!
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for leaving us a review. We are so glad how happy you re with your mother in law's care at Sir Aubrey Ward.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Daughter-in-law of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited today. I was quite shocked at how dirty the floor was in my mother-in-law's room. She doesn't move out of her chair much and it was obvious no one had cleaned underneath it. Care staff are very nice, food is adequate but not very inviting.
Reply from Wendy Luck, Home Manager at Sir Aubrey Ward House

Thank you for bringing this to our attention. The Housekeeper has now rectified with immediate action, staff to check daily around her chair. Please do not hesitate to speak to me anytime regarding any concerns regarding cleaning. I would be happy for you to meet with the chef to discuss the food, we always appreciate feedback to help us to improve.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C R (Daughter-in-law of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have recently moved my mother-in-law into Sir Aubrey Ward House and we have been extremely impressed by the overall care and efficiency of the move. Everyone has been professional and kind. This has made my mother-in-law's transition from home into a care home very easy and she has settled very quickly.
Sir Aubrey Ward itself has great facilities, a stunning garden and a fantastic events programme. The home is comfortable, extremely clean and offers great food!
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thanks so much for the 5 star review. So happy how impressed you are with Sir Aubrey Ward and that your mother in law settled in so quickly.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A R (Son of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Aubrey Ward House for a month. She has settled in extremely well. We feel so relieved she is somewhere so lovely. It has a light, airy and most importantly, a friendly environment. Staff are wonderful and we enjoy the garden on every visit.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your 5 star review. We are so glad that your mother has settled in so well at Sir Aubrey Ward.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P H (Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy about it all.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for the 5 star review. Glad you are happy with Sir Aubrey Ward.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J N (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sir Aubrey Ward House has a very welcoming feel, th staff are friendly, caring and have given my mother a much time and support that she needs to settle in, encouraging her to join in the social activities and join in. Nothing is too much trouble. The activities are relaxed and fun and my mother is
so enjoying herself. It is taking my mother time to settle into her new home and a new routine but the staff are aways on hand to help.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your review. We are so glad you feel welcomed at Sir Aubrey Ward and that your mother has settled in nicely.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J F (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a new resident at St Aubrey Ward House. The home is a very happy bright and cheerful place to live in and to visit. Has a lovely garden area which is kept beautifully. The staff are all so warm and helpful and willing to help with anything. All staff are so caring from the care staff, the
maintenance men, the girls who provide a great selection of morning and afternoon activities, the administrator, receptionist and management staff. Feel they all go above and beyond to make sure residents and relatives are normally received and are happy.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your detailed review. We are so glad you find Sir Aubrey Ward such a happy home for your other to be.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M W (Son of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother seems extremly happy!
We were looking for a home with really good activities for the residents and the entertainment is really good.
Residents are well-fed and cared for.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you so much for the 5 star review. We are so glad that you mother is so happy at Sir Aubrey Ward.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G N (Friend of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend twice a week. Everyone is always happy and chatty. Nothing is too much trouble for the carer and staff. They are always happy to help.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you very much for leaving a 5 star review. We're so glad your friend is happy at Sir Aubrey Ward.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ruth T (Sister of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As always our visit was exceptional. The staff are very friendly and welcoming and more importantly they treat each resident with the utmost respect. My sister could not be in a better place, she is truly happy here.
Reply from Enquiries Team, Enquiries at Sir Aubrey Ward House

Thank you for your kind words. We are happy to hear you are pleased with the care your sister is receiving.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kerstin J (Daughter of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am delighted with the care my mother is receiving at Sir Aubrey. I feel I can approach the staff with any wishes and they are addressed. I have seen the joy the wonderful activities they deliver bring to my mum's day. My observation is that the staff care in this care home.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to leave a review. We are so glad how delighted you are with your mother's care at Sir Aubrey Ward.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N H (Son of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff, kind and compassionate. Great sense of humour.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your 5-star review and such positive comments about the staff at Sir Aubrey Ward.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K H (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent two weeks in the home as respite care for me and was very well looked after and although she doesn't remember even being there she had a good time and I could relax. When I went into see her she was enjoying a cuppa with another resident and having a chat...something she doesn't get
to do at home. She was also walking better as there are no stairs for her to climb whereas at home she is stuck in her bedroom as we only have an upstairs toilet.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your 5-star review. We are so glad that your mother had a good time during her respite stay.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S P (Daughter of Resident) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall feel of the home is comfortable, safe and cozy. My mother has settled in well and gets along very well with the staff. Because of her dementia, communication can be difficult but all staff are patient and attend well to her needs.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for leaving us a review. We are glad that you feel comfortable and safe with your Mother at Sir Aubrey Ward.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet B (Wife of Resident) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent two weeks in Sir Aubrey Ward House in August 2023 as respite for myself (wife). When it became necessary for him to go into care permanently in October we were lucky that a permanent place was found for him as he was well looked after in the August, and as I don't drive and transport
would be difficult anywhere else myself and the family were happy that my husband is minutes away. The staff are amazing and always go the extra mile.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for the 5-star review, J B and for such positive comment about the staff at Sir Aubrey Ward.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Scartlett E (Granddaughter of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother receives the best care and support at Sir Aubrey Ward House. The staff, especially one in particular are always so lovely and caring, making all the residents and guests feel so cared for and appreciated. The place is always so clean and the gardens are beautiful.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your 5-star review, S E. We are so glad that you see that your grandmother is so cared for and that you find the gardens beautiful.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary C (Daughter of Resident) published on 31 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for about six months now. She has settled in and as a family we are happy, relieved and stress-less now. We could not ask for a better place for my mum. It is an open, welcoming place and close by so we can pop in easily. A special mention to the manager and the entertainment
team - superb! Well done and thank you.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to submit a review. We are so glad that your mum has settled in and that you are happy with Sir Aubrey Ward.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan M (Daughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Come to see my mum, and the staff had organised lunch for us.
It was very nice and friendly.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your review. We're glad you had a nice time at lunch with your mum at Sir Aubrey Ward.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Simon E (Son of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live in the West country, and as a result, I am only able to visit my mother on limited occasions. When I visit, I am so well looked after and made to feel very welcome. My mother is very well looked after and is very happy at the home. A big "thank you" to all the staff. You do a great job!
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your review. We are so glad that you feel welcome during your visits with your mother at Sir Aubrey Ward.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Sir Aubrey Ward House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.757 for Sir Aubrey Ward House is calculated as follows: ( (360 Excellents x 5) + (77 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 452 Ratings = 4.757
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sir Aubrey Ward House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 08 Sep 2025

Please call us to arrange a viewing and discuss your requirements.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (1)

No image found

Wendy Luck

Job Title: Home Manager Joined: 2023

Home Manager at Sir Aubrey Ward.

Frequently Asked Questions about Sir Aubrey Ward House

What types of Care is Sir Aubrey Ward House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sir Aubrey Ward House have?

There are 60 Single Rooms.

What are the Facilities & Services at Sir Aubrey Ward House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Sir Aubrey Ward House to the centre of Marlow?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sir Aubrey Ward House to verify any information. View our terms and conditions. Sir Aubrey Ward House has an Enhanced Service - more info.