Brookes House Care Centre, Brentwood, Essex
Brookes House Care Centre, Brentwood, Essex
Brookes House Care Centre, Brentwood, Essex

Brookes House Care Centre, in Brentwood, offers a comfortable and relaxing environment for service users to pursue good mental and physical health with the aid of skilled care staff.

The service is fully registered with the Care Quality Commission to whom it continually aims to prove high standards of service.

Occupants are treated as individuals, with staff respecting privacy and independence, while being available 24-hours a day for any problems or concerns.

Group: Larchwood Care

Person in charge: Claire Anderson (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 60+.

Single Rooms: 64

Shared Rooms: 3

Rooms with ensuite WC: 63

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Brookes House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 13 Nov 2017

2 bedroom(s) available in our lovely Brentwood home.

Reviews

9 Brookes House Care Centre has a Review Score of 9 (8.981)

The Review Score of 9 (maximum of 10) for Brookes House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Brookes House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.552 for Brookes House Care Centre is calculated as follows: ( (87 Excellents x 5) + (48 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 143 Ratings = 4.552

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.429 Points relating to the number of positive Reviews for Brookes House Care Centre is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 6 Reviews ÷ 14 Target = 0.429

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brookes House Care Centre?

  • Extremely LIKELY
    9
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brookes House Care Centre

  • Daughter of Resident/Service User
    5
  • Brother of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1

My Mum chose to come here earlier this year. Since I visited the home unannounced back in April all staff have been very welcoming from management to admin, care staff and housekeeping. My Mum feels safe and secure and happy. She is quite independent but knows support is here. Staff always happy to answer any queries. I would happily recommend. Mum also said the food is nice and pentiful.

How likely would you be to recommend Brookes House Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Whenever I go to the home, it's a lovely home. There is no up or down with the care. Mum is also well presented and her room is clean which I am impressed with. The staff are very friendly and once they know your name they call you by your first name each time.

How likely would you be to recommend Brookes House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We placed Mum in the home as respite from hospital. This was obviously a stressful time as Mum wanted to go home. The staff were very kind and helpful and couldn't have been more patient with Mum. She was treated with the utmost respect and care throughout. Both carers and management were really kind to my brothers and I as we got to grips with Mum being in a home.

Everyone takes pride in their work and genuinely cares for the residents. They are all a credit to your company.

How likely would you be to recommend Brookes House Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent care delivered in an understanding manner. Thoughtful staff. Good food and clean rooms.

How likely would you be to recommend Brookes House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Reasonably priced, Friendly helpful staff. Easy access/visits.

How likely would you be to recommend Brookes House Care Centre? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very happy with the care home and the staff, always welcoming and friendly. Very good care for my friend, he is comfortable and happy at the home and the staff have made him feel safe and secure and he is now enjoying the activities at the home.

How likely would you be to recommend Brookes House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident for 6 years until the day she died. I have always been pleased by the way she was cared for. Friends and family could visit whenever they wanted and her room was always immaculate. The staff are caring attentive and polite. I have found that at Brookes House they have never hesitated to call the doctor if the need was felt and my mother's life was saved on at least one occasion when she was admitted to hospital. I can't praise the staff enough.

How likely would you be to recommend Brookes House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother spent six and a half years at Brookes House, until her death two weeks ago. She was treated with care, compassion and dignity throughout, and her changing needs were fully met. My mother loved the staff, enjoyed the light, clean, airy spaces, and appreciated meals cooked freshly on the premises. Her friends and family were free to come and go, and the staff always took time to have a word with us. Towards the end of her life, her more intensive care needs were very well organised and administered by the staff, together with other health care professionals, who were always called on when needed. My mother was 'a character'! This really means that there were times when I am sure she was not always easy to get along with. But the staff would never say so! So thank you, all at Brookes House, for everything, including your support for me.

How likely would you be to recommend Brookes House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From my observation of Brookes House when visiting a resident over the last 9 months, my overall impression has been and is of a care home run by a committed and competent management team, with caring and friendly staff who treat residents with dignity, empathy, friendliness and humanity.
While physical conditions and standard of the facility are not of superb quality, they are adequate and facilities are generally clean and tidy. The general atmosphere and impression gained is of a very caring team and this more than offsets any deficiencies in the care home fabric and maintenance.

How likely would you be to recommend Brookes House Care Centre? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Don't Know

Adequate for mum's need. Staff very caring and understanding. Any problems that have occurred are dealt with professionally and promptly.

How likely would you be to recommend Brookes House Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very friendly, helpful and efficient staff. Management run open-door policy - never too busy to see you.
My mother was very apprehensive about going into a care home, but quickly settled in and now says she enjoys being there.
My mother's health problems appear to have improved since being admitted.
The family's only concern is that dementia residents are mixed. This has caused my mother some unpleasantness.

How likely would you be to recommend Brookes House Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Since my brother and brother-in-law became residents their care has been of the highest standard. Whenever any medical problem arises, the staff at the home always contact me to keep me informed.
My observations of the conditions including the care, respect, food and cleanliness give no cause for any concern. The staff are always pleased to see visitors at any time, without notice.

How likely would you be to recommend Brookes House Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Care Home Idol 2016

Brookes House celebrate St Georges Day

Likes: 12 Views: 851

Posted: 01 Aug 2016

There are no performances entered yet by Professional Entertainers