Chaplin Lodge is a friendly, welcoming care home in Wickford, specialising in care for elderly people with residential and respite care needs. The team of staff within the home are also skilled in looking after individuals suffering from a form of dementia, Parkinson’s and Strokes.
The home is well-situated for those looking to achieve an independent lifestyle, being close to shops and other amenities including a swimming pool and local market. There is also access to various transport routes including a train station with direct links through to London.
Within the home they have a comfortable and restful interior which is excellent for relaxing and socialising. There are also a variety of activities for the residents to take part in and enjoy that are organised by an activities co-ordinator and there is also a regular gin-rummy club that is run by a local church group.
Chaplin Lodge is part of Larchwood Care Homes, one of the leading care groups, offering an excellent level of care which ensures peace of mind for not only the residents but also their families and friends.
Group: Larchwood Care
Person in charge: Joanna Saunders (General Manager)
Local Authority / Social Services: Essex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 66 Service Users
Registered Care Categories*: Dementia • Old Age • Younger Adults
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 64
Shared Rooms: 1
Rooms with ensuite WC: 32
Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Chaplin Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.2 (maximum of 10) for Chaplin Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Chaplin Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.178 for Chaplin Lodge is calculated as follows: ( (34 Excellents x 5) + (54 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 101 Ratings = 4.178
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.053 Points relating to the number of positive Reviews for Chaplin Lodge is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 4 Reviews ÷ 13.2 Target = 0.303
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Chaplin Lodge has a Review Score of 8.2 (8.231) from 9 Reviews
Review submitted from a Postal Card by T J (Son of Resident) on Friday 16 March 2018. Relates to February 2018.
My father was made welcome from the first day. He has settled in and has made a few friends. He needs coaxing a bit more to change clothes on a regular basis.
I would like to see a more stimulating group or one to one activities.
Access into the home is a bit slow and needs a shelter for cold and wet days, the small porch is not big enough.
How likely would you be to recommend Chaplin Lodge? Extremely Likely
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Candice Brookes, Deputy Manager at Chaplin Lodge responded to this review on 26 Mar 2018:
Thank you for your comments. We recognised that there was an issue regarding activities for a period but hope that you have seen the changes made since the commencement of our new team member. Your suggestions help us to improve our practices and are greatly appreciated.
Review submitted from a Postal Card by Sue B (Daughter of Resident) on Monday 12 March 2018. Relates to February 2018.
The staff are really lovely and professional with their care. The residents seem happy but with elderly care you have to be logical and realise you will see residents who have dementia - a little unhappy and uncertain - but it is good to see the carers reassuring everyone and being professional in how to deal with all the residents. It is not an easy job so I fully appreciate the staff.
How likely would you be to recommend Chaplin Lodge? Extremely Likely
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Candice Brookes, Deputy Manager at Chaplin Lodge responded to this review on 26 Mar 2018:
Thank you for your kind comments.
We noted some issues regarding activities and made necessary changes to improve the quality and quantity of the activities available to residents. Our new team member will continue to work hard to ensure high standards are met. All suggestions are greatly appreciated.
Review submitted from a Postal Card by Christine W (Daughter of Resident) on Wednesday 28 June 2017. Relates to June 2017.
Nice atmosphere - motivated staff- Dad looked clean, tidy, happy.
Dad does gardening and handles pets all of which he loves. It is good to see him happy and well looked after by happy staff.
How likely would you be to recommend Chaplin Lodge? Likely
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Review submitted from a Website Submission by Janet J (Wife of Resident) on Saturday 3 June 2017. Relates to June 2017.
I am very pleased with the standard of care, kindly and helpful staff, nothing is too much trouble for them. I am also impressed with the attempts to stimulate my husband's interest in various activities. The opportunity to make friends with other elderly gentlemen made such a difference to him. He is very happy here.
How likely would you be to recommend Chaplin Lodge? Extremely Likely
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Review submitted from a Postal Card by B K (Daughter of Resident) on Thursday 18 May 2017. Relates to May 2017.
Overall good standard of care. However, on many occasions, we have noted no member of staff in attendance when residents are in situ in lounges. I feel this should be definitely reviewed by the manager/on duty manager.
Clocks and calendars not always showing correct times and dates ( could be confusing to residents).
How likely would you be to recommend Chaplin Lodge? Likely
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Review submitted from a Postal Card by Peter A (Resident) on Thursday 18 May 2017. Relates to May 2017.
I am very happy here, the staff look after me well. All my needs are met. The staff are friendly, caring and helpful with all my needs. The home is clean, I was able to bring my reclining chair and television from home. I am able to sit in the garden when I want to.
How likely would you be to recommend Chaplin Lodge? Extremely Likely
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Review submitted from a Postal Card by G C (Son of Resident) on Tuesday 16 May 2017. Relates to May 2017.
Home staff are friendly, compassionate and caring. Any issues regarding care are taken on board and dealt with immediately.
How likely would you be to recommend Chaplin Lodge? Likely
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Review submitted from a Postal Card by James N (Son of Resident) on Tuesday 9 May 2017. Relates to April 2017.
My mother has been resident here for 6 months. In this time she has been happy and her wellbeing has improved. She has settled well and likes all the staff.
On my part, it's the first time in a couple of years I have not had to worry about her.
I feel she is safe here.
How likely would you be to recommend Chaplin Lodge? Likely
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Review submitted from a Postal Card by Ingrid B (Daughter of Resident) on Wednesday 3 May 2017. Relates to April 2017.
Thanks are improving with new management and staff. The care home is being decorated and tidied totally, making it nicer to see and be at.
Staff are friendly and also helpful for any questions or concerns that there may be.
How likely would you be to recommend Chaplin Lodge? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Chaplin Lodge