The Moat House Nursing & Residential Care Home

The Moat House, Great Easton, Great Dunmow CM6 2DL

The Moat House Nursing & Residential Care Home, Great Dunmow, Essex
The Moat House Nursing & Residential Care Home, Great Dunmow, Essex
The Moat House Nursing & Residential Care Home, Great Dunmow, Essex

The Moat House Nursing & Residential Care Home is a purpose-built care home divided into five suites offering residents the residential, care or dementia support they require in an intimate atmosphere.

The rooms are all private with en-suites, while communal areas are designed to offer comfort and luxury.

The home has a dedicated activities co-ordinator who works with residents to plan a calendar of events. These include coffee mornings, quizzes, pamper sessions, craft activities and performances by visiting schools, groups and speakers.

Group: Retirement Villages Ltd

Person in charge: Sharon Thompson (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Contact Mrs Sharon Thompson. Ages 65+.

Single Rooms: 72

Rooms with ensuite WC: 72

Weekly Charges Guide: Personal Care Single from £1000

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Moat House Nursing & Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

6 Bed Vacancies

posted 23 Feb 2017

Newly opened Thistle Suite, 12 large bedrooms all with en-suite wet rooms. Beautiful lounge and dining room facilities, hotel services. Fantastic views from all areas. Home cooked food

Reviews

9.4 The Moat House Nursing & Residential Care Home has a Review Score of 9.4 (9.389)

The Review Score of 9.4 (maximum of 10) for The Moat House Nursing & Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for The Moat House Nursing & Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for The Moat House Nursing & Residential Care Home is calculated as follows: ( (103 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 120 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.556 Points relating to the number of positive Reviews for The Moat House Nursing & Residential Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 8 Reviews ÷ 14.4 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Moat House Nursing & Residential Care Home?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Moat House Nursing & Residential Care Home

  • Daughter of Resident/Service User
    7
  • Daughter-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

The deputy manager is so lovely on the Willow Ward. We cannot praise her kindness and care enough.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I was extremely apprehensive about moving my mother from her extra-care flat into the specialist dementia suite but had to recognise that her condition now needed this extra level of expert care and round the clock support. I have always been fully involved with my mother's care and am delighted at the way the Moat House staff have understood my wish to work in partnership with them. They have involved me in the formal care planning and in the day-to- day response to Mum's changing moods and needs. I have always felt welcome whenever I have visited, even late at night. (They welcome my dog as well!) I am glad of the nurses' and carers' expertise and kindness in supporting people with dementia and I have also felt personally supported by them in my continuing role as Mum's primary carer. When I leave my mother I know that she is safe and cared for and that if she has not been happy I will be told. This gives me great peace of mind. (The grounds are beautiful.)

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care my Dad receives at The Moat House is excellent, all the carers and other members of the team are so caring, kind and friendly which is of utmost importance to me. The Moat House is spotlessly clean, a modern and bright environment looking more like a hotel than care home. The rooms are bright and spacious, and residents are encouraged to make their rooms as personal to them as they like.
Dad has Dementia but is cared for so compassionately, I never worry about him and I know that the standards set by the manager and her team are very high and adhered to. If I ever need that level of help and care I would be very happy to be in The Moat House.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can honestly say the care dad has received is exceptional. He started off on Willow Suite but after a while it was decided Oak Suite would suit his needs better, and he was more relaxed in this suite. The staff are fantastic, very attentive to the residents needs, but also to the family visiting, they are so friendly they all feel like an extension to our family. The local doctors are excellent too, very supportive and caring. Mum can book a meal when she goes to visit so they can eat together, although currently dad needs help eating, but it's nice for them to gave that time. Meals are varied and made up according to each persons need. The grounds are beautiful, dad has enjoyed being able to get out and plant seeds in recent weeks. There are activities on for those who wish to join in. Each room has a tv with DVD/cd player. Pets are welcome to visit. Basically it's really trying to provide a homely atmosphere.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and comfort my mother received at the Moat House care home has been of a high standard not just from the manager, but continued throughout from all members of staff. There were two carers whose care was above all others until my mothers death, right to the end. As a family respect was shown throughout to us. Mum being priority care and comfortable.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I cannot recommend The Moat House enough. The staff are friendly, respectful and helpful. They looked after my mum far better than I could have hoped for. She is a finnicky eater but they did their best to accommodate her. The rooms are lovely and clean, and the food is home cooked.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care my mother received at The Moat House was exemplary. Tender, loving and caring staff with her best interests utmost in their minds all of the time. They were also very kind to me and the whole family, looking after us too. At a very difficult time we all felt supported and were very much comforted by the genuinely excellent care that our mother was given.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was a resident for about eighteen months with Alzeimers. Right from the outset he settled in very quickly. His room was spacious bright and clean. His carers were friendly kind and considerate, he was well looked after. The morale in the home seemed high which I think is very important. In the last stages of my husbands life the head nurse and her carers stepped up another gear and really excelled in their care for him and myself. Keeping me informed of his different stages preparing me and my family for his end in a considerate and sympathetic way. I can't praise them highly enough.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been at The Moat House for some 2 and a half years. she arrived there having had a fall, sustaining brain damage and a broken hip. My mother is now in her 100th year.
Her care has been excellent. She enjoys her food and the hygiene and general care has been excellent. The staff manage her confusion very well and understand with compassion her daily care requirements. We are very pleased we chose The Moat House for her care and this care home we would recommend.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been well cared for since she moved in. She is treated with respect and dignity. The staff are extremely welcoming to all of her visitors. They also keep us well informed. Mum seems to be very happy.

How likely would you be to recommend The Moat House Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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