Hill House Residential Home, Colchester, Essex
Hill House Residential Home, Colchester, Essex
Hill House Residential Home, Colchester, Essex

Hill House Residential Home is a fully-refurbished Georgian manor house that makes for a charming environment for adults with care needs.

The service is well planned to make sure that each individual has their own needs safeguarded, including access to additional health services where required.

While being a comfortable home, Hill House is also operated with a flexible approach towards each resident's daily lifestyle.

Group: The Croll Group

Person in charge: Denise Peach (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 20

Rooms with ensuite WC: 20

Weekly Charges Guide: Personal Care Single £795 – £900 (These prices are only a guideline, please contact Hill House Residential Home to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hill House Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 29 Jan 2018

No Current Bed / Place Vacancies

Reviews

7.9 Hill House Residential Home has a Review Score of 7.9 (7.861)

The Review Score of 7.9 (maximum of 10) for Hill House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Hill House Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.611 for Hill House Residential Home is calculated as follows: ( (26 Excellents x 5) + (6 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 36 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.25 Points relating to the number of positive Reviews for Hill House Residential Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hill House Residential Home?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hill House Residential Home

  • Resident / Service User
    2
  • Daughter of Resident/Service User
    1

I visited several homes before finding Hill House and I knew immediately, that this would be a good place for my mother. I definitely made the right decision as I continue to be impressed.
The home is always very clean and smart, with lovely big airy lounges, a huge conservatory and enclosed pleasant gardens. Bedrooms are smart and have their own toilet.
What really makes this a super home are the staff, who always go that extra mile to make residents happy and comfortable. There is always a friendly, happy and professional feel about the home. Several staff members have worked at the home for some years and that knowledge and experience makes me feel that my mother is safe. Staff have plenty of initiative and work hard. The lady that runs the activities in the afternoons, has a lovely way with residents and my mother looks forward to these jolly sessions.
I would certainly recommend Hill House as a most excellent care home. I thank the staff for their kindness and hard work.

How likely would you be to recommend Hill House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Christian Croll, Director at Hill House Residential Home responded to this review on 01 Jun 2017:

Thank you for your kind comments.

An overall view was quite positive. As an eighty-year-old fairly active woman, maybe this home wasn't really for me. Couldn't fault the care and attention given to me. From manager to friendly cleaner ensured a happy and positive feeling to the home. Activities were there for all exercises and various activities. The garden was pleasurable for me. A lovely area to walk about and enjoy. The bedroom was adequate for use and kept clean and tidy as was the whole house. Old fashioned maybe compared to modern homes - but that was its charm!

How likely would you be to recommend Hill House Residential Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I had an eye operation and the aftercare was very strict but caring. The attitude of all the girls was that you were the only guest there.

How likely would you be to recommend Hill House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Hill House Residential Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Hill House Residential Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hill House Residential Home