Newholme House, Chelmsford, Essex
Newholme House, Chelmsford, Essex
Newholme House, Chelmsford, Essex

Newholme House has a relaxing and friendly environment, where residents have their independence encouraged while receiving care that is tailored to personal need.

The home has a great deal of character and warmth and is well-established in the area, with a strong reputation and team that have achieved high standards in a developing sector.

The approach to care is informed and care is further supported with nutritious meals of traditional and healthy food, catered to special diets and preferences.

Owner: A Appleton

Person in charge: Carmel Walsh (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 18 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 6

Shared Rooms: 6

Rooms with ensuite WC: 5

Weekly Charges Guide: Personal Care Single £825 – £895 , Personal Care Shared (per person) £725 – £795 (These prices are only a guideline, please contact Newholme House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Parking:

We have a car park at the front of the property.

Latest Care Quality Commission* Report on Newholme House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.9 Newholme House has a Review Score of 7.9 (7.938)

The Review Score of 7.9 (maximum of 10) for Newholme House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Newholme House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.66 for Newholme House is calculated as follows: ( (150 Excellents x 5) + (57 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 215 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.278 Points relating to the number of positive Reviews for Newholme House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 3.6 positive Reviews (18 registered maximum number of service users ÷ 5). 1 Reviews ÷ 3.6 Target = 0.278

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Newholme House?

  • Extremely LIKELY
    16
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Newholme House

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    5
  • Niece of Resident/Service User
    2
  • Sister of Resident/Service User
    1

Since my mother has been at the care home, I have been extremely happy with the care she has received. My mother had the chance of going to another care home but said she wanted to stay where she is because she loved the staff and the care she got. Also, while she was at the home, she collapsed due to ill health and I was there. The staff were amazing and dealt with the situation until paramedics arrived. I am sure that due to their quick response my mother has survived and now her health is improving. I can't thank them enough and when I leave after a visit I am content.

How likely would you be to recommend Newholme House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Newholme House is an excellent home. The staff are very caring and put themselves out to accommodate the residents in their care. The home is a small place but has a big heart. The food is good and the entertainment is excellent. They have entertainers from outside plus in house like bingo, raffles etc. My mum was well looked after and although it was a very hard time for her they cared as best as possible. The home is good value for money.

How likely would you be to recommend Newholme House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was at Newholme for a respite period. During her time there, I was delighted to observe the level of care which was above and beyond the "call of duty". The food was varied and of a very high standard. My mum was included in the activities and thoroughly enjoyed herself during her stay. My family and I were always welcomed on arrival which made a huge difference keep it up, your all wonderful.

How likely would you be to recommend Newholme House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum lived at Newholme House from the age of 98 until her death at 102. All aspects of her care (she had dementia) were excellent. She became part of the Newholme family and was able to take her budgie with her into the home (I looked after it's welfare) which helped her settle.
She loved the activities put on by the home including gentle exercises, games and entertainers. As she became more infirm care was tailored to her needs. Staff members were good. I had no concerns about her safety or well-being.
Food was tailored to her preferences and a comprehensive care plan was in place. I was always made to feel very welcome, staff were always on hand if I had questions or worries. Mum received excellent end of life care and died peacefully at Newholme.

How likely would you be to recommend Newholme House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was in Newholme House for just over 2 years and was very happy there. Bedroom and public rooms were always spotlessly clean with a lovely fresh smell. Food was home cooked and individualized when needed with home made cakes and fresh fruit (cut, peeled and easy to eat) most days. Staff were always very welcoming to visitors and very caring towards the residents. My mother died in the home as she and the family wanted, being cared for with great tenderness. The manager of the home is excellent backed up by the caring staff. For anyone with memory problems this home is ideal. There is also a lovely garden with a fish pond and aviary which my mother loved to walk and sit in. For anyone looking for a small home other carers who know all their residents i would definitely recommend.

How likely would you be to recommend Newholme House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Newholme House is a small, friendly, well-run homes. My mother resided here for several years and was very happy and well-cared for The food was traditional home-cooked and suited to the residents dietary needs. Families were encouraged to visit and received a warm welcome form the staff. As my mother grew frailer and had more medical needs decisions regarding her care and treatment were always discussed with the family. There is a regular programme of musical entertainment and a weekly "armchair" fitness class. I can wholeheartedly recommend Newholme House.

How likely would you be to recommend Newholme House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

When I first visited my aunt in Newholme Home I was struck by how much like a "home" it was. It has not got a clinical feel to it. The dining room feels like a dining room and not a canteen for example. The carers and other staff obviously have a very good relationships with the residents and their families. Newholme House is well run and I am confident that my aunt is in safe hands and well looked after.

How likely would you be to recommend Newholme House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Newholme House is a small residential home with good facilities although it is an older style building. It has a very homely feel which i think makes it much easier for the residents to feel comfortable with. The staff are all very caring and patient allowing residents to do things in their own time giving help and encouragement where necessary. Food is all home cooked and there is a varied menu with many traditional dishes. Visitors are made to feel very welcome and management and staff are always willing to discuss relevant issues with relatives. Newholme House holds social events during the year where residents and their family and friends can come together. There is also a lovely garden and during the summer where possible activities are held outside.

How likely would you be to recommend Newholme House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was a resident in Newholme House for 8 years, during which time she was very well cared for in both health and nutrition issues. She was treated with kindness and respect. The home is friendly and welcoming at all times.
The care provided, especially during her deteriorate health and illnesses was second to none. The staff were so kind to her and always took time to make her feel loved. I could not have asked for better care.
They did everything they could to make her final years as comfortable as possible and I was pleased I had chosen Newholme House to care for her.

How likely would you be to recommend Newholme House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother moved into Newholme House in June 2015. I have never doubted the care she has been given there. The staff do their utmost to make sure residents settle and are safe. It always feels home from home when I visit. You can visit anytime of day or evening and know that you are welcome always. The standard is always the same. Staff really care which is most important. It is a lovely place to be looked after.

How likely would you be to recommend Newholme House? Extremely Likely

Average Rating: 

 4.8 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We chose Newholme House because we thought a smaller care home would be better suited to mum. The staff are very caring, cheerful and friendly and we have peace of mind that mum is happy and well looked after in a lovely homely atmosphere.

How likely would you be to recommend Newholme House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home is warm and friendly. We come and go at will, take my dog in when I want to. Staff all very kind and understanding. Home from home as much as it can be.

How likely would you be to recommend Newholme House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother, who is 96 went into Newholme House with great reluctance in October 2014 following a fall 6 weeks earlier when she broke her hip. My brothers and I realised that it would not be possible for her to stay in her own home with carers calling in for 10 mins 4x a day any longer.
We tried a number of care homes in the Chelmsford area but decided that they were too big and impersonal. The staff have been wonderful to her and very caring. Mother is very happy, the atmosphere is like a big family home. My brothers and I consider ourselves very lucky that we managed to get her into a very caring and loving environment.

How likely would you be to recommend Newholme House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Aunt, now aged 94, was admitted to Newholme House in November 2012 when she was no longer able to care for herself at home as her dementia was getting worse and she was becoming less mobile. She had previously told us that if she ever had to go into care she would like to go to Newholme as she lived locally and knew of its good reputation. I have nothing but praise for the wonderful staff who care for her there. The Manager is excellent and has a superb and committed team including the chef and domestic staff, who have always been patient with the residents in their care, and treat them with the utmost respect and dignity. The residents always look clean and well nourished. A range of activities and entertainments are organised for the residents including external entertainers who come in and encourage them to join in with the signing. In addition to this, coffee morning sand charity fund-raising events etc. are arranged to which relatives re also invited. This is an older house where the rooms are very homely, and residents have their own family photographs, personal ornaments and TV etc which they find reassuring and familiar. The communal rooms are clean and comfortable.

The garden is large, with attractive lawns, bird feeders and fish pond, and there is also a large aviary which visitors can take their relative out to enjoy, weather permitting.

The Manager keeps family fully informed about their relative, with any change in their condition or medical needs, and what is being done to make sure they are well and comfortable as possible.

In 2012 we also looked at a number of larger and more modern establishments. Even during our visits it was apparent that the residents did not get the individual attention which we could see was being provided at Newholme House which seemed cosier and less clinical. They were not given the option of staying in their own rooms to watch the TV programmes of their choice, but had to sit in the communal sitting room all day, whether they wanted to or not.

It is reassuring that Newholme are able to retain their staff and such continuity and familiarity adds to the confidence and trust of the residents. In conclusion I would like to say we know that my Aunt is content at Newholme despite her worsening dementia and is in receipt of excellent, friendly, sympathetic, compassionate and personal care.

How likely would you be to recommend Newholme House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We are always made welcome, we are kept informed about everything, most of all it does not matter what day or what time of day I can walk in (safety we have the number for the floor lock) This means a lot. Food is excellent as is the care.

How likely would you be to recommend Newholme House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The following is the experience of residents son: my mother has been in Newholme House for almost 8 years and in that time she has been well looked after, her personal needs met with kindness and care. The staff and manager are welcoming and friendly and keep the family informed of any problems/issues concerning my mother.
Based upon my positive experience I would recommend Newholme House to anyone considering a care home for their parent or relative. Go along and have a look and meet the staff.

How likely would you be to recommend Newholme House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad is unable to attend to any of his personal care needs due to age related frailty and also is at times confused. Seeing a parent in this position is obviously upsetting but the one positive is that we have been able to find him such a wonderful home where he is treated with respect and dignity as an individual at all times. The staff are a close knit team and because the home is a converted house it feels warm and welcoming and you quickly become on first name terms with everyone. It is so often the little things that matter to an elderly person and watching the staff not only shave my dad but then take the time to rub moisturizer on to his skin is quite moving; they really care and it shows. The food is excellent and my dad has put on much needed weight since being there; he absolutely loves the cakes. There are a variety of activities which residents can choose to take part in. All in all I cannot recommend this home highly enough and I am so grateful we found it.

How likely would you be to recommend Newholme House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been a permanent resident at Newholme House since August 2014 and the previous year she resided there for respite care on many occasions while I was caring for my terminally ill father. The manager and staff at the home are wonderful - very caring and attentive and nothing is ever too much trouble. My mother is very happy in her new home and has a very good relationship with all the staff. I would not hesitate in recommending it to anyone looking for a safe, caring, happy home for their relative.

How likely would you be to recommend Newholme House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Care Home Idol 2016

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