Scarletts, Colchester, Essex
Scarletts, Colchester, Essex
Scarletts, Colchester, Essex

Scarletts is a Colchester care home that welcomes residential care needs, as well as specialising in dementia care.

The residence is located in charming surroundings, with wildlife often seen in the grounds and staff who are skilled in making sure the well-being and comfort of each individual is safeguarded.

En-suite rooms add to the privacy and comfort of residents, while there is also an activities lounge and purpose-built hair salon.

Group: Essex County Care Ltd

Person in charge: Paula Johnston (Home Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 44

Shared Rooms: 3

Rooms with ensuite WC: 8

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Scarletts: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.2 Scarletts has a Review Score of 6.2 (6.163)

The Review Score of 6.2 (maximum of 10) for Scarletts is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Scarletts in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.7 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.438 for Scarletts is calculated as follows: ( (30 Excellents x 5) + (9 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 48 Ratings = 4.438

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.725 Points relating to the number of positive Reviews for Scarletts is based on 2 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 = 3.25 then divided by 2 = 1.625

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10 Target = 0.200 , then divided by 2 = 0.100

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Scarletts?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Scarletts

  • Son of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Today she left us. Today she went away. Today she went to be with her husband . Today will always be that day.

My grandmother lost her mind but never lost her soul until today.
I shall never forget seeing her today. She was no longer alive.
But the moment I walked through the door the staff's hearts shone through.
They were clearly upset at the lost.
One nurse had recently lost his grandmother and he fought back his emotions. This somehow made it easier...more relatable.
These people are human. People forget that.
They see our relatives through the last years...months..and days of their lives.
I cannot convey my gratitude to the staff enough.
They each had their own fond memories of her which they shared.
I'll never know how they manage to deal with such grief on a daily basis...as I am struggling with just one day.
They wished to attend the funeral.

In fond loving memory of my grandmother who went to be with her husband this day.
18/11/16.
Rest in peace.

How likely would you be to recommend Scarletts? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would just like to thank all the staff at Scarletts for the care and attention they gave my Mother over the past two years when she was suffering from Alzheimers. Despite not perhaps being one of their easiest residents to look after she seemed to have adapted well to her new situation. She had a nice bedroom with some of her own furniture and pictures. All the staff I came across were pleasant and seemed to have her best interests at heart.
After a fall when she broke her hip she came back home to Scarletts and was well looked after once again although unfortunately she went rapidly downhill and finally, unfortunately, died on the 14th of July. Much care and attention was given to prepare her for being taken away by the undertakers and for this I thank everyone concerned. It was heartwarming to see the staff lined up for a final farewell as the undertakers took her away so that even in death they looked after her well.

How likely would you be to recommend Scarletts? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father was admitted to Scarletts in early December 2015. My mother joined him after a short stay in hospital, just before Christmas. We were very pleased that my parents could be accommodated at short notice and in a room together. Although the physical conditions at Scarletts are not quite as we would want them to be, the care and consideration was first class. Residents were very well cared for over Christmas and received many comforts. All of the members of staff we met were kind, considerate and competent. Many thanks to the staff and keep up the good work.

How likely would you be to recommend Scarletts? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Most of the staff work hard and do their difficult job with compassion. I feel there is not enough staff for the number of residents, but understand the economic behind this. However, there are a great number of residents who need one to one help.

How likely would you be to recommend Scarletts? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Scarletts

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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