The Squirrels, Brentwood, Essex
The Squirrels, Brentwood, Essex
The Squirrels, Brentwood, Essex

The Squirrels is an historical building for older people, featuring single en-suite rooms and normal single rooms with the option of a double en-suite room suitable for couples.

The home has a beautiful and welcoming atmosphere with friendly residents and staff to make you comfortable, making respect for individual choices and preferences a priority.

The home is located in a countryside in Brentwood not far from M25 junction 27, with Brentwood station just four miles to The Squirrels. The home is visited by the local GP and district nurses for all residents' health needs as and when required.

Care staff aim to provide a relaxed and comfortable home environment in which to meet the individual needs of residents and in partnership, develop and support their independence, choice, civil rights and gradually integrate them into the local community.

Group: Larchwood Care

Person in charge: Beverley Brown (Home Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 58

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Squirrels: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

No Bed Vacancies

posted 13 Nov 2017

No Current Bed / Place Vacancies

Reviews

9.9 The Squirrels has a Review Score of 9.9 (9.914)

The Review Score of 9.9 (maximum of 10) for The Squirrels is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews over all time. This Average Rating is also the rating value for The Squirrels in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.914 for The Squirrels is calculated as follows: ( (394 Excellents x 5) + (35 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 430 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Squirrels is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 13 Reviews ÷ 11.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    36
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Squirrels?

  • Extremely LIKELY
    36
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Squirrels

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    9
  • Volunteer
    6
  • Stepdaughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

My Mum has been a resident of The Squirrels for the last year and we couldn't be happier with the care she has received. The Squirrels is a wonderful home with great character and a warm and happy atmosphere. The setting and grounds are perfect. The staff are all genuinely friendly and caring and she has been made to feel welcome, respected, loved and appreciated from the day she arrived. They made Mum's transition from being in her own home to being a resident in care as easy as possible and this took a massive amount of pressure off me. Choosing a care home is very difficult but I would absolutely recommend The Squirrels and all of the staff.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Brown, Home Manager at The Squirrels responded to this review on 22 Nov 2017:

Thank you, Tony, Mum has settled here really well and it is great to see that she has made new friends amongst the residents. Thank you for your kind words about The Squirrels.

After mum was sectioned at the age of 91, I was in desperate need of a really good care home once she was discharged from the psych unit. After looking at many different care homes I settled on The Squirrels and my goodness what a brilliant choice I made, the care was absolutely amazing, her room was gorgeous and all staff were brilliant. I felt very lucky that I had made such a great choice and mum settled very quickly. Much to my acute dismay, I found that it was closing quite quickly. Devastated doesn’t cover how I feel, but for 3 months she had the very best possible life, she joined in the many activities that were on offer and enjoyed it all. For the first time in many years, mum seemed happy.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Brown, Home Manager at The Squirrels responded to this review on 16 Nov 2017:

Hi Lynne. Thank you for such kind words. I am glad mum was so happy during her stay here. I will ensure this is cascaded to the staff.

The Squirrels provides a safe, caring environment for its residents. A wide range of activities is supplied which caters for all levels of ability and need. The staff are professional and dedicated.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Brown, Home Manager at The Squirrels responded to this review on 15 Aug 2017:

Thank you Julie for all the support you have shown to the residents and staff at The Squirrels. Volunteering your time for our weekly art and craft classes helps it to be the huge success that it is.

Mum has been in the Squirrels for just over 2yrs. She has Alzheimer's and although as expected her condition has deteriorated, in herself she is very well. Always happy and content, she always looks clean and smart and I must say this gives me great comfort. I feel this is due to the wonderful care she gets from the carers, they work really hard but always find time to have a little chat which means so much, there is always a happy atmosphere.
Mum joins in the excellent activities which they have mornings and afternoons. They are run by the Activities Coordinators, who also run occasional resident meetings to see if they are happy with what they are doing, also ideas of other activities they would like to do.
The manager works tirelessly always around the home greeting people with a smile, her door is always open and will deal with any query you may have, as do the main carers, always professional and helpful.
I am so happy with the service that is provided.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Brown, Home Manager at The Squirrels responded to this review on 24 May 2017:

Thank you for those lovely words about the Staff and the Home. I will ensure this is given as feedback to the staff. I am glad you are happy with the service that we offer. It is a pleasure to see how happy mum is here.

What is most outstanding is the professionalism of the staff and a very friendly and caring way services are given and also in coping with certain situations. Overall highly recommend it to others.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very helpful and caring staff who provide excellent support to all residents.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

As a volunteer at The Squirrels I help out with trips, fund raising and jobs in the gardens of the home. I always enjoy combining these jobs with interacting with the residents who all appear very content and enjoy living at The Squirrels. We have lots of laughs and both myself and the residents benefit from the time I spend with them. Its a lovely homely place filled with great staff and residents.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care provided to my dad is second to none. The staff are very friendly and are always on hand to look after my father's everyday needs. The activities are very good and keep all the residents active. The is excellent and is served with a smile.
I would recommend this care home to any family looking for reassurance that their family member is being well looked after.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My step mother has been a resident at the above care home for 3 years and has nothing but praise for the very caring staff who look after her. She takes an active part in all the excellent craft, entertainment and other activities arranged by the carers and despite mobility problems, she often represents the home at the funerals of other residents. The surroundings are always warm, clean and friendly to residents and visitors alike. A good place to call home.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We moved my father to Squirrels last year after becoming disenchanted with his previous home. As we extended our search circle around Billericay to include Brentwood, we came across Squirrels. We’ve been delighted with our choice as the care at Squirrels has been first rate. What makes Squirrels different? One word, people. It’s run by an excellent lead who manages a professional team of carers and support staff. Staff really care and the support the team provides its residents is high quality, friendly and calmly efficient. The behind the scenes administration is also very efficient.
My father has participated and enjoyed the activities at Squirrels. The regular sing songs, where all residents are encouraged to join in were enjoyed, as well as trips to tea rooms and even the pub were highlights. Most importantly, my father has been well looked after.
Highly recommended and a big thank you to the staff at Squirrels for looking after my father so well.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Brown, Home Manager at The Squirrels responded to this review on 10 Feb 2017:

Thank you for your comments. I am so pleased that you were happy with the work achieved here by the team. I am glad Dad found The Squirrels a happy place to live for the latter part of his life. It was a pleasure to watch him join in with the activities and local trips and that he was able to share some of those occasions with yourselves.

I've joined The Squirrels as a volunteer in August 2014. Since then I have learned a lot, met fantastic staff and residents. The Home has an absolutely lovely atmosphere. Everybody is so friendly and helpful. I really enjoy my time at The Squirrels. There is always so much fun and laughter. Anybody who is coming to the home MUST feel this friendly, warm and homely vibe. I have never imagined that I could be so happy at the care home as I never had any experience before the Squirrels. Thank you very much for welcoming me, teaching and including me in YOUR BIG FAMILY. All the best for the future..... it can only be bright :-)

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Beverley Brown, Home Manager at The Squirrels responded to this review on 19 Dec 2016:

Thank you for the comments. I am glad you enjoy volunteering your time at the Home. The staff and residents benefit from the kindness of people like yourself. I hope you have a lovely Christmas and will look forward to seeing you in the New Year.

Mum was a resident at the Squirrels for 18 months during which time she was cared for with love and dignity. As her condition worsened, everything was done to protect her from harm, which was very difficult at times. Without exception, all the staff show great compassion for the residents, and it's clear they genuinely care for their welfare. Often they are working under pressure but they always 'go the extra mile' - showing great dedication to their work.
I am so thankful that we selected the Squirrels as Mum's final home and wish to express my thanks to all who work there.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Brown, Home Manager at The Squirrels responded to this review on 02 Dec 2016:

Thank you for the very positive review regarding Mums care whilst living at the Squirrels. I have the privilege to work with a very committed team of staff and I will make sure they receive your feedback. Please be reminded that your family are always welcome to re-visit at any time and I thank you for all the voluntary work with the residents art classes and trips out. Hope to see you again soon.

The family and I have been so impressed with the genuine care and service that was given to my husband while being at The Squirrels for two weeks respite. There were activities twice a day to stimulate the residents. Breakfast, lunch and tea cooked on the premises which we viewed at times and was extremely impressed with the varied diet and service were given. I cannot express how pleased we were with the prompt and regular time schedule my husband's medication was given, due to Parkinsons and Dementia - this being essential. The cleanliness was exceptional (no smells or odour) and my husband always looked clean on visiting due to always protected with apron when eating. I cannot praise enough the whole running of this care home compared to other respite my husband has attended. I would hope he could stay again at The Squirrels in the future because he was happy there.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Brown, Home Manager at The Squirrels responded to this review on 02 Dec 2016:

I am glad you had a pleasant experience of respite care at The Squirrels. It can be a worry to leave a loved one for the first time in a new environment. I am glad your husband enjoyed his stay and you managed to get a break away yourself. We certainly enjoyed having him and will look forward to his next visit.

Dad has been in The Squirrels now for just over 1 year, and he has really settled in. All of the residents are made to feel part of a lovely family and each of their personalities are encouraged to shine through. The events team are wonderful, organising all sorts of fun and events to include each and every one of the residents. A big congratulations on the wonderful Mobile farm day on the Sunday just gone, I attended along with all of my family, and 3 young nephews who loved holding the tiny 2 day old chicks!!
Dad has always been a very solitary person, but has really benefited from being around other people 24/7 and his Dementia has no signs of getting extremely worse as we were initially warned by Doctors.
A massive Thank you to The Squirrels for all of your amazing work you do to look after all of the wonderful residents, you have made a massive difference to mine and my families life just to know that Dad is in a loving and safe environment :) xxx

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Brown, Home manager at The Squirrels responded to this review on 19 Aug 2016:

Thank you for your comments Nicola. I am glad you feel that dad is benefiting from living at The Squirrels. He has settled really well into life here. I agree that the Farm Fun day was amazing. It was lovely to see the children of many of the families bringing the young and old together with both enjoying the animals. It was also great to see some of the staff attend with their families. We raised a total of £500 which will be put towards more activities and entertainers. Thank you again for all your support.

I have visited The Squirrels many times as a volunteer/helper. I have always been made very welcome by both staff and residents alike. The home is clean and the staff are always cheerful and happy to help in any way. Some of the residents can be challenging but the staff seem to take it all in their stride and it doesn't seem to phase them. If my loved ones needed somewhere I would choose The Squirrels in a heartbeat. Lovely home, lovely staff, happy place!!!

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Brown, Home Manager at The Squirrels responded to this review on 07 Jul 2016:

Dear Samantha, thank you so much for your kind words and your continued support. It has been a pleasure welcoming you into our Home. The work you do here is invaluable and much appreciated by staff and Residents alike.

My mum first arrived at the Squirrels care home in May 2016 and from the moment she arrived has always been extremely well looked after and cared for. The staff are amazing, always see to mum's needs and always keep me updated of mum's progress. It has been a very difficult time coming the decision to put mum into a care home, but the advice and care that we have all received has been excellent. A brilliant care home which I would thoroughly recommend.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Brown, Home manager at The Squirrels responded to this review on 01 Jul 2016:

Thank you Joanne. I appreciate the difficult decision that yourself and other families have when choosing a care home for a loved one. I am glad that we have been able to make that decision process easier for you. Mum has settled really well and will hopefully enjoy her stay at The Squirrels for a long time to come.

A very well run home in beautiful grounds. The staff here are warm and caring with the residents and talk with affection of my mother in law when telling us what she's been up to. The activities team is superb offering trips out, arts and crafts, visiting musicians etc as well as activities you can join in with your loved one e.g. hosting a Christmas dinner every year which families can come to and a Halloween party. The manager, deputy manager and admin manager are very efficient and approachable and know all the residents and relatives well. I wouldn't hesitate to recommend Squirrels.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Brown, Home Manager at The Squirrels responded to this review on 01 Jul 2016:

Thank you Annette. I am glad you are so happy with The Squirrels. The team believe that activities are a fundamental part of the care that we offer. We want the home to be an example that people of all ages can enjoy and benefit from each others company. Our next Family fun day is on the 7th August when we are organising Farm Fun . Hopefully the weather will be kind to us to enable all, young and old to enjoy the visiting small farm animals. Hope to see you there.

I moved into The Squirrels two months ago to live with my wife and I have found the place comfortable and homely. The staff are all very kind, considerate and very caring. I have very much enjoyed the regular trips out to the pub and sitting outside enjoying the fresh air and lovely gardens. It feels like a home from home and we are given the opportunity to lead a happy and normal day to day life with many trips out. I am very happy here.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Beverley Brown, Manager at The Squirrels responded to this review on 21 Jun 2016:

Thanks for the kind words about the home. I am glad you are enjoying our fun packed activities schedule. The trips out have become increasingly popular. Relatives are now joining us which means that more of the residents are able to participate and it is great that we now manage to get out and about somewhere local weekly. Keep an eye on the schedule as we have a lot of fun times ahead.

My family and myself were very happy with the care and attention my husband received during his 21 months at The Squirrels. I am now a volunteer helping the residents during their arts and craft lessons. An excellent tutor oversees the class which is enjoyed by all those attending. The Squirrels also have an excellent activities co-ordinator who produces various activities and outings for the residents which again, they enjoy. I still find the home very clean and the staff very friendly.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Donna Mills, Regional manager at The Squirrels responded to this review on 24 May 2016:

Thank you very much for your positive review, highlighting the activities available within the home.

My mother was placed into the care of The Squirrels at the beginning of April 2016 having spent the previous 6 months in the care of the NHS under observation.
I can honestly say that the way the staff have, up to now, cared for my mother (who is capable of exhibiting the most frustrating of moods) has been thoroughly caring and completely professional.
Communication during mums initial residency was never a problem. Someone was always on hand ready to talk through any fears or issues we may have had as a family. This was most comforting during a time of uncertainty for us.
Mum can still be very difficult to deal with, the mental health spectrum can be so wide and varied, but The Squirrels seem to take this all in their stride with calmness and professionalism.
It is difficult to mention any member of staff, they are all dedicated, but we, as a family, are so grateful to the care that activities co-ordinator has shown to our mum. Thank you Squirrels for allowing our mum to be part of your family.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

beverley Brown, Home Manager at The Squirrels responded to this review on 24 May 2016:

Thank you for taking the time to send a review about the home. It has been great to see how well your mother has settled into life at The Squirrels. The activity schedule and the trips that we organise out into the community is key to the service we provide. We feel it is important to be able to access the local community still.

I would recommend the Squirrels, in fact I already have. My grandmother age 94 has now been at the home for one year. She is part of a big family atmosphere, well cared for and certainly well fed! The organisation of weekly trips out, lovely hairdresser, manicures etc all things my grandmother participates in and enjoys. Throughout the year there have been various celebrations, all very well organised and well supported by the staff, families and friends of the home

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Welcoming staff, office, nursing & catering, showing care of residents, smiling, waving & speaking, attending to their needs. They display great patience, reacting swiftly if a resident is in difficulty. Surroundings are pleasant, high ceilings & tall windows allowing light to stream in with excellent views of the gardens. There are rooms for residents to sit in if they want to be quiet, listen to music watch television or join in with activities. Art & sewing class, music & singing from local bands such as 'on the beach', St Georges Day & the Queen's 90th Birthday. Performing dogs have appeared to the delight of all. There are trips out to the pub & shops. A hairdresser & nail technician attend regularly. Residents are encouraged once a week to make their own choice of sandwiches for their mid afternoon snack, choosing from an array of fillings & make cakes. Meals are served in the bright dinning room by attentive catering staff, although they can choose to eat in alternative areas.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Brown, Home Manager at The Squirrels responded to this review on 24 May 2016:

The staff at The Squirrels work hard to maintain a high level of care and interaction. This is made easier with the help of volunteers like yourself. I am glad you are enjoying your time spent at the home and I hope others will see the benefits of being part of the lives of our very special residents. Thank you for your support and help.

My mother has been a resident at The Squirrels for 3 years. The care she gets could not be better. The staff are amazing and really care for the residents. It is spotlessly clean and there is always something going on with lots of activities. I have seen other residential homes but nothing comes close to the squirrels. It is a pleasure to visit my mother there I know she is well cared for with a smile on her face everyone is so friendly with never a harsh word. I can only praise everyone at the squirrels for their care.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my parents are in the home, my mum for twelve weeks and my dad four weeks. They are treated as individuals with different needs. Variety of activities and outings which are very good and well lead. Spaciousness in the home allows freedom of movement and variety. Good daily routine in practice provides stability. Staff monitor medical conditions and well being of residents and try to respond appropriately. Relative and visitors made to feel welcome and we feel we can approach staff with issues.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Beverley Brown, Home Manager at The Squirrels responded to this review on 28 Apr 2016:

Thank you for helping Mum and Dad to choose The Squirrels. It is great to see that people that have lived so many happy years together need not be parted in the latter stages of life. We strive to encourage and maintain individuality and independence and I am glad you feel we are achieving this. Thank you for taking the time to express your views. It is greatly appreciated.

My mother has been a resident for just over a year. I can only praise the staff for the highest amount of care. Each member of staff has the time, patience and care that I would not be able to achieve. despite working hard they all take time to talk to each resident. One particular member of staff has to be singled out. Her dedication to her job is admirable. She makes sure that everyone has a smile on their face.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Beverley Brown, Manager at The Squirrels responded to this review on 13 Apr 2016:

I am pleased to hear how positive your experience has been. We endeavour to be a support to our families. The team are very hard working and dedicated. I will ensure that they receive your feedback. Many Thanks.

I have found this care home to be very well run with all the staff extremely friendly and cooperative.
Management are always available and easy to talk to and will try to accommodate any request.
The facilities are very good and entertainment is well represented and organized by the coordinator.
I would not hesitate to recommend this home to anyone.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Brown, Home Manager at The Squirrels responded to this review on 13 Apr 2016:

I am pleased that you feel that the activities are well presented and organised as it is our belief that we want people to live life to the full whilst staying in the home. We continue to encourage links within the community by organising weekly trips out and about. Thank you for your comments of the Home.

My mum has Alzheimer's and has been a resident at Squirrels for nearly a year. I can honestly say she is really happy. She is very well cared for and she always looks clean and tidy, the food is excellent. The staff are always friendly to resident and visitors and there is a happy bubbly atmosphere what ever time of the day you visit. They have activities in the morning and afternoons and a singer once a week it is excellent.
Knowing my mum is happy and well cared for gives me so much peace of mind.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Beverley Brown, Home Manager at The Squirrels responded to this review on 13 Apr 2016:

We really do appreciate your feedback. We strive to provide an environment where our residents can feel happy and relaxed. It pleases us to hear that you feel we are achieving this and I am glad you regard The Squirrels so highly. Thank you for your comments.

My sister has had a lot of tragedy in her life in her younger days, I am very pleased that she is happy at the care home, which has lovely welcoming staff, lovely grounds lovely food, and gets a room of her own. Her happiness mean everything to us all.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Brown, Home Manager at The Squirrels responded to this review on 13 Apr 2016:

We are pleased to hear you feel that your sister is happy at the Squirrels. The staff are aware that some of our residents have faced difficult times in their lives and will show empathy whilst still advocating happier times are to be had. We appreciate your comments and such lovely feedback.

My Father moved into The Squirrels approximately 1 month ago. Having viewed 8 homes prior to The Squirrels I can honestly say it was outstanding compared to the others. My Father has settled in well and is enjoying his new home. He loves the food and has taken part in some of the activities which he really liked, he has already done far more than he would have when he was living alone at home.

The staff are really friendly and very helpful. My Dad speaks highly of them and every time I visit they make me feel very welcome and have always gone out of their way to assist me with anything I need help with.

The location of the Squirrels is lovely and the stunning building is maintained to a high standard.

Well done to all at The Squirrels, and thanks for taking such good care of Dad.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Beverley Brown, Home manager at The Squirrels responded to this review on 13 Apr 2016:

I am very pleased to hear that your father settled and is happy in the short space of time that he has lived at The Squirrels. It can often be a difficult transition in life to make. It is good to hear that the staff have supported Dad and yourself to make this time easier and enjoyable for you both. Thank you for taking the time to give us your view.

When my sister and I phoned to enquire if they had any vacancies available for our dad of 85 years suffering with dementia and living in another county they were so helpful, we decided to make an unannounced visit. We were shown around the home and were so impressed by they atmosphere and kind staff we looked no further. Dad has now been in The Squirrels for two months and he is very happy and cannot praise the staff enough! Every time we visit dad morning, noon or night the staff are brilliant, so caring, happy to help and efficient. Dad is in very safe hands! I cannot recommend it highly enough.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We managed to get our dad into this care home after a long and very upsetting two years. Dad moved into The Squirrels in November 2015 and in the short time dad has been in there we have seen a marked improvement in dad. All the staff are very helpful and very attentive to the residents its always very clean and most welcoming.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has recently become a resident at this home. I have been so impressed with the staff, cleanliness of the home, one to one interaction. The staff are always friendly and approachable, always gentle and kind to residents needs and residents always look clean and well presented. The atmosphere is lovely and I am so pleased that I can feel happy in the knowledge that my dad will be well cared for in a safe environment. Would highly recommend this home.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Bev Brown, Home Manager at The Squirrels responded to this review on 07 Jan 2016:

Thank you for your comments, we really do appreciate the feedback we receive. Our team of friendly and attentive staff aim to create a comfortable living environment for our residents where they can feel relaxed and at ease. We strive to provide the highest possible level of person-centred care to all those living at the home and we are pleased your family regard The Squirrels so highly.

My Mum lived at The Squirrels from July 2013 - November 2015 until her death.
She was previously at another care home before my Brother and I moved her and we are so glad we did.
I cannot recommend the Squirrels highly enough. The staff are so caring and efficient and each resident treated kindly.
The entertainment programme for the residents provided by Leanne is truly amazing.
The Squirrels is truly a 'home from home'. My Mum was very happy there.
Each and every member of the staff from manager to cleaner have my heartfelt thanks.
If you are looking for the perfect place for a loved one then look no further.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Brown, Home Manager at The Squirrels responded to this review on 15 Dec 2015:

Thank you for taking the time to leave this review, we really do appreciate the feedback we get. We strive to provide the highest possible level of care to our residents and we are glad this has been your experience.

We viewed The Squirrels on a few occasions before securing a week's respite. The atmosphere was always calm and welcoming. The supervisor/manager who showed us round on our first visit and did our home visits was fantastic. His rapport with the residents and friendly, patient personality shone and sold the care home to us. All staff were friendly and engaging with residents. Sadly this is not the case in other care homes we viewed. Keep up the good work 'Squirrels'.
P.S. Some of the residents are real characters and very entertaining in a good way.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Excellent

Maisy Ash, Initiatives Manager at The Squirrels responded to this review on 20 Aug 2015:

Thank you for the review Derek. We are very proud of the team we have at The Squirrels and of the comfortable living environment they create for our residents.

My sister and I are very pleased to say that our step father has settled in very well at The Squirrels care home and we are very pleased that he was sent here. The care he receives is excellent in every aspect and he is maintaining a very healthy existence. Being so well looked after here my sister and i could not have done this if he had remained in his home. Thank you to all the staff for his care.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Maisy Ash, Initiatives Manager at The Squirrels responded to this review on 06 Aug 2015:

Joan thank you for completing this review, we are so pleased that you are pleased with the service and care your step father has received. We strive to keep all residents as happy and healthy as possible.

My father has been at The Squirrels for almost a year so it's time for an update. I cannot thank the staff enough for the care they give my father and his fellow residents. He is treated with kindness and dignity, like a friend in a shared home. Residents are spoken to with humour, dignity and friendship, and physical touch if appropriate from a gentle hand on theirs or an arm around a shoulder. Entertainment is thought through - group hangman is themed to make it interesting, songs are not just sung, residents are approached and encouraged - the more able are invited to dance or even to lead a song. The staff know each resident and this is evident by the fact that there is no well meaning shouting or similar behaviour I have seen in other homes. The staff know those who can't hear very well or who are confused and they know how to engage them in a more gentle way, they know who to have a cheeky joke with, who likes to chat and who likes a dance or a song. Of course there are demanding days and sometimes staff are tired or running around but they don't let that show to the residents - they keep smiling and never forget that they are in someone's home. My experience too is that they keep a close eye on the health issues, share concerns and follow up with doctors as needed. They are never dismissed as part of an existing condition or because he is old. As a result of good care, my father is more lucid and content than he has been in many years in spite of declining health. Thanks to all the staff from the management down.

How likely would you be to recommend The Squirrels? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Maisy Ash, Initiatives Manager at The Squirrels responded to this review on 27 Jul 2015:

Emma, thank you so much for taking the time to write this review of the home, we really do appreciate the feedback and kind words. We aim to provide the very best in care whilst creating a caring, home from home environment, making sure our residents remain engaged and stimulated through activities. We are so pleased that you feel that we are achieving this at The Squirrels.

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Awards / Recognitions

April 2017

Top 20 Care Homes East of England 2017

Recipient: The Squirrels

Date: Saturday 01 Apr 2017

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July 2016

5 * Food Hygiene Rating

Recipient: The Squirrels

Date: Thursday 28 Jul 2016

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carehomes.co.uk Internal Award

Recipient: The Squirrels

Date: Monday 11 Jul 2016

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December 2014

Pressure Area Care Award 2014

Recipient: The Squirrels

Date: Thursday 18 Dec 2014

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Care Home Idol 2016

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