Located in beautiful grounds, overlooking the picturesque Essex countryside, Sycamore Court is an excellent care home choice for people with residential needs and for those living with dementia.
The M25 (J29) and the A127 are easily accessible from the home, as are a number of local attractions, including Thorndon Country Park and Warley Golf Club.
The home is equipped with modern amenities, and all 39 bedrooms have bright and spacious single bed accommodation with en-suite facilities for privacy and convenience.
The attractive landscaped garden area has been specially designed to accommodate wheelchairs and is regularly used for many outdoor events, including summer BBQ’s and fetes.
The home is conveniently located within close proximity of Brentwood town centre which makes for some fantastic day trips, often organised by the Activities Coordinator within the home.
Fees at Sycamore Court will depend on the needs of the prospective resident, but more information can be provided by the Service Manager in the home.
Group: The Holmes Care (Group) Ltd
Person in charge: Angie Bacon (Service Manager)
Local Authority / Social Services: Essex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 39 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 39
Rooms with ensuite WC: 39
Facilities & Services: Respite Care • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Directions:
Located close to the town of Brentwood with very easy access to the M25 (J29) and the A127.
Visiting:
Open policy.
Parking:
Parking on site.
Latest Care Quality Commission* Report on Sycamore Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.1 (maximum of 10) for Sycamore Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Sycamore Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.425 for Sycamore Court is calculated as follows: ( (59 Excellents x 5) + (54 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 120 Ratings = 4.425
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.641 Points relating to the number of positive Reviews for Sycamore Court is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 5 Reviews ÷ 7.8 Target = 0.641
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Sycamore Court has a Review Score of 9.1 (9.066) from 10 Reviews
Review submitted from a Postal Card by Myra H (Daughter of Resident) on Tuesday 27 February 2018. Relates to February 2018.
My mother has been a resident since November 2017. We couldn't be happier with the care she receives here. As we live close by, we are able to visit regularly. Mum is always clean and comfortable. There is excellent stimulation and entertainment, as well as care and good food. I couldn't be more relieved that we were able to find such a happy place. The staff are wonderful.
How likely would you be to recommend Sycamore Court? Extremely Likely
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Angie Bacon, Service Manager at Sycamore Court responded to this review on 27 Feb 2018:
Dear Myra, thank you for your kind words about Sycamore Court, we are pleased to hear that you are happy with the service provided.
Review submitted from a Postal Card by Dennis B (Son of Resident) on Friday 23 February 2018. Relates to January 2018.
It was very important for us to find a care home to suit my mother's needs as she has always been a very independent woman. Although she is still getting used to her new life, she has been made to feel very welcome and everyone has been very kind and caring.
How likely would you be to recommend Sycamore Court? Extremely Likely
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Review submitted from a Postal Card by I K (Son-in-law of Resident) on Friday 23 February 2018. Relates to January 2018.
Very friendly staff with good management and rooms well maintained. Residents treated with dignity. An all-inclusive atmosphere between staff and residents. Relaxed and safe environment in a country setting.
On first arriving and settling in the Sycamore team were great. Sycamore was a good choice.
How likely would you be to recommend Sycamore Court? Likely
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Review submitted from a Postal Card by S W (Daughter of Resident) on Thursday 19 October 2017. Relates to October 2017.
We are new to the care home system. We have found the team at Sycamore Court extremely kind and helpful.
They have explained procedures whether care or financial matters. Provided support for my mother who is coming to terms with having to put her husband into care.
All the staff that I have met have been wonderful. So far no complaints.
How likely would you be to recommend Sycamore Court? Extremely Likely
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Angie Bacon, Service Manager at Sycamore Court responded to this review on 19 Oct 2017:
Thank you very much for your kind words about Sycamore Court and for taking the time to leave a review.
Review submitted from a Postal Card by Marion V (Daughter of Resident) on Monday 9 October 2017. Relates to September 2017.
My mother is and has been very happy at Sycamore Court. The carers, admin and ancillary staff are all helpful and relate to each other well. There is a good rapport between staff generally and residents. There are always lots of activities either going on or planned.
My only criticism would be that the staff are often overburdened and often understaffed.
The picturesque setting of Sycamore adds to the positive qualities, although parking can be an issue.
There is a general happy atmosphere, which is comforting for both residents and visitors.
How likely would you be to recommend Sycamore Court? Extremely Likely
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Angie Bacon, Service Manager at Sycamore Court responded to this review on 09 Oct 2017:
Dear Marion,
Thank you for your kind words about Sycamore Court and for taking the time to leave a review.
Review submitted from a Website Submission by Lynne K (Daughter of Resident) on Wednesday 7 December 2016. Relates to October 2016.
From the moment my mother arrived at Sycamore Court, she has been treated extremely well by warm, caring staff. The room is beautiful, the dining area light and airy encouraging relationships with other residents. The lounge is used by residents that wish to enjoy the company of other residents. December has a good range of entertainment and I was delighted when visiting with other close relatives of my mother that Christmas Decorations had started to be put up with music being played. I feel my mother is in safe hands. If there are any queries they are answered in a timely manner.
How likely would you be to recommend Sycamore Court? Extremely Likely
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Pauline Ritchie, Regional manager at Sycamore Court responded to this review on 08 Dec 2016:
Thank you for your kind words Lynne.
Review submitted from a Website Submission by Pauline C (Daughter of Resident) on Friday 9 September 2016. Relates to September 2016.
My mother who is 94 has been in Sycamore Court for over 6 months now she was in respite now been granted permanent residence. Though I wish that she did not have to live in a care home I researched and visited many homes in the area, none of which I thought were suitable for my mother until I visited Sycamore Court. It is tastefully decorated not old and drab like some I could mention. The staff, from management through to the care workers/nurses, have been brilliant. Though sometimes I feel they are understaffed (I am sure that is because good carers/nurses are hard to come by) the staff they have are hard working and caring, especially seeing what they have to contend with on a day to day basis. Most of the staff I have come know quite well, and they always have a smile and a welcome when you arrive. I visit my mother 2/3 times a week and think I can honestly say that I feel I choose the right home for her, keep up the good work.
How likely would you be to recommend Sycamore Court? Extremely Likely
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Mandy Lee, Service Manager at Sycamore Court responded to this review on 09 Sep 2016:
Thanks for your kind words Pauline. We are pleased that your mum is happy with us.
Review submitted from a Website Submission by Mark L (Son of Resident) on Friday 27 May 2016. Relates to May 2016.
Sycamore Court has a very friendly feel, the staff are so helpful and professional. My Father is very happy here. It's positioned in beautiful surrounding countryside. When visiting my Father all the other residents seem happy and the staff really look after them.
How likely would you be to recommend Sycamore Court? Extremely Likely
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Mandy Lee, Service Manager at Sycamore Court responded to this review on 27 May 2016:
Thanks Mark for your kind words, we are pleased that your father is happy at Sycamore Court
Review submitted from a Postal Card by Francine P (Resident) on Wednesday 16 March 2016. Relates to February 2016.
I am a 66 year old female. I am not a patient but a resident with the freedom to come and go as I please. I do self medication and self care. When I want to to go out I give notice and contact phone numbers and my cars registration number. I have a mobility car. I am a retired SRN with widespread osteo-arthritis. Here at Sycamore I find excellent care and safety whenever I need them, from wonderful caring management and staff. A private room with small bathroom. I will pay for my bed and board with the proceeds of my house sale. I have 3 lovely meals a day, freshly prepared and cooked in the Sycamore kitchen, GP visits once a week, hospital referrals, repeat prescriptions. I could not have made a better choice. Sycamore has no neighbours but is surrounded by woodland. Peace and quiet and very beautiful.
How likely would you be to recommend Sycamore Court? Extremely Likely
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Mandy Lee, Service Manager at Sycamore Court responded to this review on 17 Mar 2016:
We are so pleased that you are very happy with your home here at Sycamore Court Elizabeth.
Review submitted from a Postal Card by Elizabeth F (Resident) on Tuesday 15 March 2016. Relates to February 2016.
I absolutely love the place staff are very good and caring.
How likely would you be to recommend Sycamore Court? Extremely Likely
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Mandy Lee, Service Manager at Sycamore Court responded to this review on 15 Mar 2016:
Thanks for your kind words Elizabeth.
February 2018
Recipient: The Holmes Care (Group) Ltd
Date: Thursday 01 Feb 2018
April 2017
Recipient: The Holmes Care (Group) Ltd
Date: Saturday 01 Apr 2017
Job Title: Service Manager
Joined: 2017
Description:
Angie has worked within the public and private sectors throughout her career; and as such she has a tremendous amount of skills dealing with very different personalities.
Angie has worked in care for the past 7 years working her way up from a carer to a Home Manager.
Angie brings a wealth of experience to her role having completed an NVQ Level 3 in Health and Social Care and is near completion of Diploma in Leadership and Management Level 5.
There are currently no Care Home Idol entrants who have performed at Sycamore Court