Well House, Colchester, Essex
Well House, Colchester, Essex
Well House, Colchester, Essex

Well House welcomes a wide range of personal care needs, including residential and respite care, day care for members of the local community and specialising in dementia care.

Consisting of five units, the building has been purpose-built for homely comforts and access, with the aim of allowing residents to achieve a comfortable daily lifestyle at the same time as receiving the professional care they require.

Well House has a dedicated activities co-ordinator, Broadband and satellite TV, a quiet room, en-suite bedrooms and an outdoor patio area.

Group: Essex County Care Ltd

Person in charge: Julie Douglas (Home Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 35

Shared Rooms: 4

Rooms with ensuite WC: 7

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Well House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.8 Well House has a Review Score of 7.8 (7.770)

The Review Score of 7.8 (maximum of 10) for Well House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Well House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.654 for Well House is calculated as follows: ( (164 Excellents x 5) + (64 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 237 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.116 Points relating to the number of positive Reviews for Well House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.6 Target = 0.116

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Well House?

  • Extremely LIKELY
    19
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Well House

  • Son of Resident/Service User
    8
  • Daughter of Resident/Service User
    5
  • Niece of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

The care that my father received for the last 5 weeks of his life at this home has been first class. Wonderful, friendly staff at all levels and very attentive at all time.

How likely would you be to recommend Well House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father was accepted into the home in December 2015 as a result of a hospital stay, from the first day of being a resident to sadly the last when he passed away in the home, the care and attention shown to him was superb as well as the friendliness shown to all of the family that visited him during his 10 month stay.

How likely would you be to recommend Well House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My uncle was warmly welcomed into Well House just prior to Christmas 2013. He enjoyed his stay there. The staff were always helpful and attentive and indeed in his last few days of life he could not have received better care to ease him from this world.

How likely would you be to recommend Well House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff and carers were exceptional!!! I definitely felt my mum was in safe hands and was well cared for. Really the only comments I have to make are two fold. 1) The importance of coffee mornings, where people can meet up socially are so important. 2) Also how important food is to people for example "Real butter" on toast and bread and butter. The introduction of a new cook who could cook brilliantly was absolutely momentous for my mum, that's it really. How important are great food and coffee mornings and a variety of activities.

How likely would you be to recommend Well House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law passed away peacefully in Well House last week. My husband was out of the country and I spent her last hours with her. The situation was dealt with sensitively and compassionately and I felt well supported. Care was exemplary as it had been throughout her six year stay. Staff communicate well and treated her with the dignity she deserved.

How likely would you be to recommend Well House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Well House is clean, friendly environment. The staff are caring and treated my nan like family. Communication was excellent, I would highly recommend Well House.

How likely would you be to recommend Well House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We bought mum here in January 2016 from her previous care home in Essex to be near us and have the highest standards of care. Mum was 97 and had suffered from dementia since 2002. Well House management showed itself to be of the highest standard of professional quality. The staff are caring, patient, compassionate and well read. The ambiance and range of freshly prepared meals made mums time here both comfortable and comforting. Nothing was too much trouble. The building and grounds are very well maintained and neatness is the hallmark of this outstanding establishment.

How likely would you be to recommend Well House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An outstanding friendly and caring environment. Looked after my mum in her final year with compassion and continual concern. Mum felt at home and particularly liked the activities and company of the day centre. The staff genuinely cared.

How likely would you be to recommend Well House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From day one nothing was too much trouble. Moving my father into care was a difficult enough decision yet reassurances from the manager and staff helped the transition go as smoothly as possible. Arrangements to meet his needs are carried out swiftly and without fuss. Although my fathers discharge from hospital timing changed a member of staff even came in on her day off to meet him. The food is excellent and nothing is too much effort. I have peace of mind that he is being well cared for and no matter the time of day I visit I am always welcomed by the staff.

How likely would you be to recommend Well House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My mum who is 86 and has dementia has been in Well House for about four months and seems to have settled in well. Prior to Well House my mum was in a different care home, where they said they couldn't cope with her. At Well House when I talk to the staff they say that they have very few problems. I think the staff are doing a very good job with my mum and that's a relief for me.

How likely would you be to recommend Well House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Well House has a lovely warm homely atmosphere. The staff are professional and caring. The respect and patience shown to my mum who can be very difficult has been above and beyond expectations. I feel happy knowing my mum is safe, secure and well looked after.

How likely would you be to recommend Well House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with my husbands care. Good and helpful staff, never had any problems always ready to help. Treated with courtesy and patience.

How likely would you be to recommend Well House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I would like to say how impressed I am with the staff and the standard of care at Well House, who have welcomed my mum and helped her adjust to her new home there. The kindness and patience shown not only to my mum but also to me and my sister made the whole process of settling her a lot less stressful. Well House is very well run, warm, friendly and happy place. The staff are helpful and caring and the food is good. Mum has rediscovered her appetite.

How likely would you be to recommend Well House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

As my uncles next of kin I brought him from London to a home near me. He had dementia and physical needs. I chose Well House as I'd known people who had relatives there and recommended it. From the start my uncle was welcomed and cared for wonderfully. They soon discovered his likes and dislikes spoiling him with extra cheese sandwiches! We were also made to feel welcome. Sadly my uncle was only there for a shore while. He died in August, but I know he had the best care.

How likely would you be to recommend Well House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother had to move into a care home as she needed 24 hour care. The manager was very helpful in getting her assessed quickly and move in, she has been very caring to my mother. They arranged to have all her medical needs transferred to the local surgery. My mother seems better and happier than when living on her own at home as she is getting much better care than with day visits, this has relieved my wife and myself of a lot of worry! I can't recommend it enough.

How likely would you be to recommend Well House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very caring and try to spend as much time with mum as possible. Always time for me to discuss anything with all the staff. All staff are very good wit my mum.

How likely would you be to recommend Well House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband went into Well House September 2014 and passed away June 2015. I cannot speak highly enough of the said care home. They treated my husband as if he was family. I went to see him every day so I could see how they treated other residents and all I can say they were wonderful. Well House isn't posh but home from home. My husband could walk anywhere as he used to all day and most nights there was always someone you could speak to and have a good laugh. Once a month they have a coffee morning which me and my two friends enjoy. I have told my daughter if I have to go into a home that is where I want to go.

How likely would you be to recommend Well House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Well House is a friendly local care home which is a key part of the community. The staff try hard and involve residents and local community. The building is a little old and dated but it is kept clean and the staff work hard to support residents and visitors. The food is very good.

How likely would you be to recommend Well House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

My mother came to Well House six months ago. First as a temporary resident, now permanent. She and we cannot speak highly enough of the care and attention displayed by all the staff and carers. Nothing is too much trouble, it truly is a 24/7 caring operation. When there has been a medical problem this has always been dealt with promptly, professionally and compassionately. The premises may be a little tired looking but the care received is absolutely superb.

How likely would you be to recommend Well House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The husband of a close friend was in Well House with advanced Alzheimer's. The care given to him and his wife was exemplary, before and after death. He died in Well House with his family and the helpers around him. All who work there are amazing, very friendly to all and very very caring.

How likely would you be to recommend Well House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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