Ailsa House, Westcliff-on-Sea, Essex
Ailsa House, Westcliff-on-Sea, Essex
Ailsa House, Westcliff-on-Sea, Essex

Ailsa House offers a homely environment and great location to spend a relaxing retirement, while being staffed by a team of professional and friendly individuals.

All care is carried out with dignity in mind, individualised to each client and with an ongoing commitment to quality.

Residents can personalised their own bedrooms and suitable pets are welcome. As well as a charming interior there are lovely gardens and a patio.

Owner: Mr & Mrs Rajesh Nair

Person in charge: Christine Willcocks (Manager)

Local Authority / Social Services: Southend on Sea Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 18 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages from 65 to 100.

Single Rooms: 12

Shared Rooms: 3

Rooms with ensuite WC: 5

Weekly Charges Guide: Personal Care Single £650 – £775 , Personal Care Shared (per person) £550 – £650 (These prices are only a guideline, please contact Ailsa House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ailsa House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Ailsa House has a Review Score of 9.4 (9.441)

The Review Score of 9.4 (maximum of 10) for Ailsa House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Ailsa House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.441 for Ailsa House is calculated as follows: ( (102 Excellents x 5) + (54 Goods x 4) + (23 Satisfactorys x 3) ) ÷ 179 Ratings = 4.441

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ailsa House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.6 positive Reviews (18 registered maximum number of service users ÷ 5). 5 Reviews ÷ 3.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ailsa House?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ailsa House

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    4
  • Resident / Service User
    3
  • Niece of Resident/Service User
    1

I was only at Ailsa House for 24 hours so did not have a clear idea of but everyone was friendly.

How likely would you be to recommend Ailsa House? Don't know

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

The care and compassion given to my mother whilst staying at the Aisla House was second to none. Mum was only at the care home for 3 months but in that time, she was well cared for and wanted for nothing. I cannot praise the staff enough.

How likely would you be to recommend Ailsa House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother, 81 years old, was placed at Ailsa House in a 'step down' bed after a hip replacement operation. The staff at Ailsa House are truly amazing in every aspect of care - mostly elderly residents. They do not tire in their duties to provide a home from home feel to aid recovery. They sit and feed residents and are on hand to walk them. Qualified nurses and doctors make sure minor ailments are done. My mum walked for the first time today - never thought it possible. Thanks dedicated Ailsa staff!

How likely would you be to recommend Ailsa House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Having no previous experience of care homes, but having read alarming accounts in newspapers etc, I have been very impressed and happy with Ailsa House, particularly the attitude and behaviour of staff.

It seems a homely and comfortable place. Residents seem happy and well cared for.

How likely would you be to recommend Ailsa House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The staff are professional but friendly, patient and caring. Residents are treated with respect and all their needs catered for. Activities to stimulate, entertain and give them an interest are in place and encouraged. Any ailments are detected and dealt with rapidly. Overall I could not be happier with the treatment my aunt receives.

How likely would you be to recommend Ailsa House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was taken to Ailsa House from hospital for 4 weeks respite in December 2016, but sadly was not able to go home. I was so pleased that she was able to stay at Ailsa House. All staff are lovely, very caring and on the ball if anything is wrong. The home is very clean and smells lovely but most of all, I can rest in the evening knowing my mother is safe and happy. My mother likes her food so the chef is her favourite. Excellent food. Thank you, Ailsa House.

How likely would you be to recommend Ailsa House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother entered the home from hospital. Staff have ensured vigilance with dealing with physical symptons, a medication regime for recovery, ensuring GP visits, district nurse responses carried out immediately and progressing her physical recovery celebrating the progress they enabled and encouraged. The stable staff give a good atmosphere of a good caring home. My mum is very happy with her care, wonderful and brilliant are words she uses. The care in general throughout, personalised food as well Very good.

How likely would you be to recommend Ailsa House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

First impressions were that the home was old fashioned and looked tired. Staff however were and continue to be very good. They have taken over all aspects of my mother's care including accompanying to the hospital when necessary. The home could definitely do with some redecoration and in my opinion, would benefit from makeovers to the kitchen and bathrooms.

How likely would you be to recommend Ailsa House? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

The staff are very helpful, courteous and friendly and always seem to go the extra mile. We are always warmly greeted when visiting my Mum and given tea and biscuits during our visit, which is most welcoming! I know that Mum feels very safe there and has great trust in the staff. The food is exceptional and the rooms are bright and clean. Mum is made to feel as though she is part of a family.

How likely would you be to recommend Ailsa House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Mum has been a resident at Ailsa House for many years in which time it has always been good but has got even better over time.
The staff are all excellent and treat all the residents with care, respect and dignity.
The chefs cooking is exceptional and he takes the time and effort to make sure the residents get meals that they like and enjoy.
The house is always clean and smells lovely.
The manager is very approachable, she and the staff are all very friendly.

How likely would you be to recommend Ailsa House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was admitted straight from hospital as she became unable to go home due to increasing dementia. The staff here have been extremely helpful and kind. She could not eat or drink but having been here 6 months she has improved greatly despite remaining very frail.
The chef in particular has preserved to find food that appeals to her. The staff have been very vigilant in the care and now have provided a special air mattress and chair to avoid pressure sores. Every need is attended to and all staff are very kind, patient and understanding of residents needs. They are also all very friendly and welcoming to family and friends.

How likely would you be to recommend Ailsa House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Always a warm welcome. Staff very helpful at all times rooms warm and comfortable, and very clean. Good choice of menus quality very good. This is the second time I have been here and always been contented with everything.

How likely would you be to recommend Ailsa House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The house stands on forest surrounded by a small garden with lots of trees in the background where residents can sit. Interior is pleasant with two day lounges with TV, and a room for visitors to talk privately. Resident rooms are simply decorated with ornaments left to the occupant (1 or 2 people) Cleanliness is exceptional daily vacumming, bedding and patients clothes laundered overnight a bit hard on clothes. Food excellent three meals a day with a choice of tow items and attention to residents preferences, also to make sure that they do eat and help them if they cannot themselves. Leisure sessions of exercises to music and two religious services One session on hobbies. Visiting public library service, hairdresser and chiropodist.

How likely would you be to recommend Ailsa House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

The most wonderful thing about Ailsa House are the staff, the real diamonds who take care of the residents. I have been here hundreds of times to visit my father and never heard a cross word. The residents are constantly watched and their needs taken care of in a quick and efficient way. As a relative you only want the best for your loved one and I never worry that my father is getting the care he needs.
The food is great and the chef comes round every day to offer various choices and interacts with everyone.The staff go out of their way to make people as comfortable as they can.
If you are looking for a very loving and caring environment you've found it!

How likely would you be to recommend Ailsa House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very kind and feel they have my mum's best interests at heart. They have always welcomed me as a visitor, whatever time I turn up, offering tea and informing me of the health or demeanor of my relative.

How likely would you be to recommend Ailsa House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Care Home Idol 2016

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