Crowstone Manor, Westcliff-on-Sea, Essex
Crowstone Manor, Westcliff-on-Sea, Essex
Crowstone Manor, Westcliff-on-Sea, Essex

Crowstone Manor contains 1 shared and 10 single bedrooms, all tastefully decorated and furnished. It is a spacious, attractive building situated in a pleasant, residential area of Westcliff-on-Sea. There is a theatre, a post office and a pub within 300 metres as well as a comprehensive range of shops, banks and building societies. Chalkwell Park and the seafront are less than a mile away but for those who prefer, Crowstone has a quiet, secluded garden.

The Home has an informal, homely atmosphere with friendly, trained staff who are always on-hand. They provide high quality care of a personal nature and will accompany any residents on trips out of the home to make use of the extensive local amenities.

Crowstone’s residents normally enjoy traditional English home-cooking from an extensive menu taken in the attractive oak-panelled dining room but special diets can also be catered for.

Owner: Crowstone Manor Ltd

Person in charge: Wendy Livingstone-Stallard (Manager)

Local Authority / Social Services: Southend on Sea Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 12 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 10

Shared Rooms: 1

Rooms with ensuite WC: 6

Weekly Charges Guide: Personal Care Single £660 – £706 , Personal Care Shared (per person) from £586 (These prices are only a guideline, please contact Crowstone Manor to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

4 spaces on forecourt plus on street

Latest Care Quality Commission* Report on Crowstone Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 29 Jan 2018

Ground Floor, Garden view

Reviews

9.1 Crowstone Manor has a Review Score of 9.1 (9.136)

The Review Score of 9.1 (maximum of 10) for Crowstone Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Crowstone Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.636 for Crowstone Manor is calculated as follows: ( (92 Excellents x 5) + (50 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 143 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Crowstone Manor is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 2.4 positive Reviews (12 registered maximum number of service users ÷ 5). 3 Reviews ÷ 2.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Crowstone Manor?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Crowstone Manor

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Resident / Service User
    1
  • Wife of Resident/Service User
    1

My Mum has been a resident at Crowstone Manor since June 2011. She is now 97 years old and in all the time she has been there we consider she has very well cared for. My Mum is not able to communicate as well as she used to but often tells the carers she loves them so I feel assured she feels happy and safe. In the summer there is a garden party and in the winter a Christmas party. At other times there is regular entertainment for those who wish to participate. I wouldn't hesitate in recommending Crowstone Manor.

How likely would you be to recommend Crowstone Manor? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sadly my mum passed away in February 2017 having spent 6 years at the home. Mum enjoyed her time at the home and was well cared for by staff and had a good relationship with a number of them, including occasions where they would take her shopping etc. The home is well run and very well kept and visitors are made to feel welcome. The home runs a number of activities throughout the year including summer and Christmas parties which are well supported by staff and relatives, possibly due to the excellent food provided!
Certainly worth noting that on occasions where I needed support in getting mum to doctors, hospital appointments the staff were always able to support and take mum and stay with her, which was much appreciated.
Thanks to all the staff for looking after mum over the years and running a great home.

How likely would you be to recommend Crowstone Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident since June 2015. Initially, her stay was for respite care, but by her own choice, she elected to become a permanent resident as she realised she needed 24-hour care.
She is very happy at Crowstone Manor, feeling she is part of an extended family. She has always praised the home cooking and has always felt valued and well-cared for by the staff.
I cannot fault the care my mother has received at Crowstone Manor, and I too feel to be part of an extended family. Staff are easily accessible to discuss any matters and keep family members informed and updated on resident's welfare.
I highly recommend Crowstone Manor Care Home.

How likely would you be to recommend Crowstone Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been at Crowstone Manor nearly a year now and she is well settled and very very happy. The home is extremely well managed and the staff are highly motivated and they always go the extra mile. All the Residents we meet are happy. Residents needs are well catered for and the owners are easy to approach if any problems. All the cooking is done in house and the food is good. We couldn't ask for a better place for mum to be in, all our worries were taken away from us.

How likely would you be to recommend Crowstone Manor? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

After more than two years in this care home, I can say that my father is well looked after by a team of kind and caring staff. They ensure that he is given the level of support to meet his requirements and take time to talk to him. There are regular activities and for example, over the Christmas period, there has been a party for the relatives to join in, presents under the tree, turkey and mince pies.

How likely would you be to recommend Crowstone Manor? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I spent 2 weeks in Crowstone Manor after a traumatic 2-week stay in a London Hospital where I had a pituitary tumour removed.
I needed a safe, caring 24/day venue, that would enable me to stabilise. Crowstone Manor performed all of this for me; as well as wonderful staff, great personalised good, there was a peaceful haven of a garden, this was the closest I could get to being at home.

How likely would you be to recommend Crowstone Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This is a small independent care home, which gives individual attention to the residents. The food is freshly prepared. I always feel welcome when I visit. My mother always stated that she felt fortunate to find herself in this care home, and indeed she was more content and relaxed here than I had seen her for many years. The home continued to provide excellent care, even latterly, when this must have become quite a challenge.

How likely would you be to recommend Crowstone Manor? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Mum never wanted to go into a Care Home but due to frailty, this became a necessary step for her to take. Having been in Crowstone Manor a few months, all credit to the staff there as she has now settled in to the routine and is in a far better state of health than when she went in. A Care Home will never be like your own home but the 24 hour care and freedom from making meals, cleaning, washing and ironing is a big bonus. Not only for my Mum but for us, her family as well. Now that the constant worry of the phone ringing and being called out at all hours has gone, this enables us to look forward to our visits to see her. Thank you to the Manager and staff at Crowstone Manor.

How likely would you be to recommend Crowstone Manor? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Together with my brother and sister, we cannot thank the staff at Crowstone Manor enough for their kindness and patience whilst taking care of our 98 year old father who sadly passed away peacefully on 23rd February. During his short 4 month stay, we know he was very well looked after and settled quickly which was a huge concern of ours. The other residents were also extremely friendly and kind to Dad and because it is a nice small home, everyone seems to look out for each other. We are so glad we found this delightful Care Home.

How likely would you be to recommend Crowstone Manor? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has had a week's respite care at Crowstone Manor. He has had wonderful care from all the staff and he has been made very welcome. He has had a happy week and I have enjoyed a wonderful rest.

How likely would you be to recommend Crowstone Manor? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A few months ago my Dad checked in to Crowstone Manor for a short stay. He enjoyed the company of others and the staff looked after him so well he has decided to stay permanently.
The proprietors and managers spent time with us and listened to what Dad would need from them. They talked to Dad about his past life so they knew a little about him which made it easier for him to settle in.
They are always there to discuss any queries or worries we might have.
We only ever see the carers working hard to make the residents' days enjoyable and comfortable.
They encourage Dad with his hobbies and he goes in the garden on warmer days which he really enjoys.
We feel so lucky to have found a small clean and comfortable home where all the staff know the residents so well, it is like a family and we enjoy going to see Dad and everyone else as well!

How likely would you be to recommend Crowstone Manor? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father always gets the time and attention he needs from all of the staff who work at Crowstone Manor. When I visit I am always made welcome and find my dad clean, happy and contented.

How likely would you be to recommend Crowstone Manor? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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