Memory House Care Centre

6-9 Marine Parade, Leigh-on-Sea SS9 2NA

Memory House Care Centre provides residential care and support to service users and has been set up to specifically suit the needs of individuals experiencing a decline in their cognitive abilities.

Residents may be living with a form of dementia, such as Alzheimer's, or have Parkinson's or be in need of Stroke or cancer care, all of whom are looked after by expert carer staff who protect personal healthcare needs while respecting personal dignity.

Being situated in Leigh-on-Sea allows residents to regularly have access to sea views and pleasant outings.

Group: Larchwood Care

Person in charge: Matthew Basham (Home Manager)

Local Authority / Social Services: Southend on Sea Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: No persons under 65 yrs of age. Ages 65+.

Single Rooms: 39

Rooms with ensuite WC: 38

Facilities & Services: Respite Care • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Memory House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Memory House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Memory House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.542 for Memory House Care Centre is calculated as follows: ( (114 Excellents x 5) + (67 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 190 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Memory House Care Centre is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 16 Reviews ÷ 7.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Memory House Care Centre has a Review Score of 9.5 (9.542) from 16 Reviews


Average Ratings

  • Excellent
    8
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Memory House Care Centre?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Memory House Care Centre

  • Daughter of Resident/Service User
    9
  • Granddaughter of Resident/Service User
    3
  • Sister of Resident/Service User
    2
  • Son of Resident/Service User
    2

Although we acknowledge the time pressures on staff and management, one area for improvement would be the response to questions in emails. Our entire family lives overseas and timezone challenges mean emails are our main source of communication. However, answers to questions were only rarely received and even repeat follow-ups were unanswered. Essentially, communication could have been better.

How likely would you be to recommend Memory House Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 04 Apr 2018:

Thank you for your review.

My grandad hasn't been here a year yet but since being her it's the happiest I have seen him since being diagnosed with dementia. All the carers who work here are all so friendly and do a great job looking after my grandad, he is always well fed, smartly dressed and has a smile on his face. The home is always clean and the dinners always smell good.

How likely would you be to recommend Memory House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 01 Mar 2018:

Thank you for your kind review.

Dad has been a resident since May 2017. The staff are always friendly and helpful. If we have had any concerns we have been able to discuss them and resolve them. Dad always seems happy and well looked after. We are very happy we are very happy with his level of care.

How likely would you be to recommend Memory House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 01 Mar 2018:

Thank you for your positive review.

The care my mother was given here has been outstanding and I genuinely feel she couldn't have received better elsewhere. The staff treat residents, and their families, with dignity and respect, and really do care. The Home is currently being refurbished, although it was comfortably homely before. Everywhere is clean, tidy, fresh-smelling, clothes are washed daily and the food is well prepared. We were understandably anxious when Mum first moved in, but staff were welcoming and soon had Mum settled, and Mum was happy. It meant so much knowing that she was taken care of so well. If Mum became unwell, we were advised immediately, and a doctor or nurse was promptly called in, if necessary. When Mum's health deteriorated, the staff checked her half-hourly, day and night. Staff regularly popped in, even when not involved in her care, to see how she was, and to make sure that we, too, were alright. I have no hesitation in recommending this home and am grateful Mum was lucky enough to live here.

How likely would you be to recommend Memory House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 12 Feb 2018:

Thank you for kind words.

My mother was a resident of Memory House, Leigh-on-sea, Essex. We could not fault her care. The carers and nurses were amazing especially at the end of her life.
They took care that she was not in pain, was always clean and comfortable. We visited at all times of the day and evening and care was always the same. The home was clean and residents' clothes were clean and tidy. Carers knew everyone's name and there were activities available as well as hairdressing and manicures. The is so much negativity about care homes in the press but for us, this was 5*.

How likely would you be to recommend Memory House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

C Cooper, Deputy Manager at Memory House Care Centre responded to this review on 07 Feb 2018:

Thank you so much for your kind words and support for Memory House

Although the premises need smartening up (this is being done at the moment) the care given to residents is outstanding. There is a good feeling in the home and residents are well cared for and extremely well fed. This is the 6th home my sister has been in over the last 2 years but is definitely the best so far.

How likely would you be to recommend Memory House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 29 Jan 2018:

Thank you for your honest and kind review.

All the staff are caring and mindful of the needs and dignity of the residents. They reassure the visitors and always know who you are visiting and let you know how things are going. The home is being refurbished which is lovely for both residents and staff.
Hygiene is very good all round, food is plentiful and well presented.
All the staff are pleasant and cheerful. I can't recommend this home enough, I feel everyone is trustworthy and deserves a good reputation.

How likely would you be to recommend Memory House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 30 Jan 2018:

Thank you for your review lovely review of the home.

Aware as I am of how very demanding it had been for me to care for my mum (Alzheimer's, diabetes) - especially when she became doubly incontinent and a wheelchair user for use outside the house, I am always amazed by the angels who care for her, and all the other residents at Memory House. Patient, down to earth, caring, calm, they treat all residents (even those more difficult in their personalities/behaviour than my mum) with the utmost consideration, dignity and love.

How likely would you be to recommend Memory House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 08 Jan 2018:

Thank you for your kind review.

My grandad was welcomed warmly for his respite and enjoyed it here. He was well cared for and wants to come back.

How likely would you be to recommend Memory House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 11 Sep 2017:

Thank you for your kind review.

All good, no complaints, very professional in all that they all do.

How likely would you be to recommend Memory House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 30 Jun 2017:

Thank you for your comments.

My Dad is in Memory House, and I would recommend this home to anyone.
The staff are friendly and caring, and they all work very hard to make sure the residents are happy and well cared for. Despite being very busy, they take the time to spend a few minutes chatting to each of the residents, which creates a lovely friendly atmosphere.
My Dad is very happy and content and enjoys the company of the staff who look after him. The care and attention my Dad has received is outstanding, and I’m so grateful that such kind people are caring for him!

How likely would you be to recommend Memory House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 26 Jun 2017:

Thank you for your very kind words.

Not the first time we have used Memory House for looking after Mum whilst on holiday - and it won't be the last!
Very good manager and team!

How likely would you be to recommend Memory House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 15 Jun 2017:

Thank you for your kind comments.

I have always found mum is treated with respect and an understanding of her dementia which can be a real challenge at times.
When needed medical care has been instant and I have always been informed.
The overall care is a high standard.
Staff are great and I am content knowing my mum is receiving the best attention 24 hours a day.
Other homes have not compared.

How likely would you be to recommend Memory House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 01 Jun 2017:

Thank you for your thoughtful review.

Firstly rooms are not particularly appealing. The lack of entertainment is a great shame. The last entertainer (a male) moved to another home. He was brilliant and a great loss. The internal decoration is in dire need of a refurb. Other than that I am happy with everything else.

How likely would you be to recommend Memory House Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 03 May 2017:

Thank you very much for your comments.

This care home may not be the most up to date in the interior but be assured the care and attention to all residents is of utmost importance to all carers, who show dedication and kindness to all. I have recommended this home to 3 people already, 2 of which have taken up placements.

How likely would you be to recommend Memory House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 03 May 2017:

Thank you very much for your review. We appreciate your comments about activities and we would like advise you that we have employed a new Activities Coordinator. We hope you will see the improvements in this area very soon.

I am very pleased with the care and attention my mum receives. Her general condition and health has improved greatly since she has been a resident (nearly a year now!). All the staff treat her with respect and encourage her to stay mobile and drink plenty, to help with her catheter. There is always a good atmosphere when I arrive for visits. The staff are happy to converse and advise me if mum needs anything to make her life as comfortable as possible. The activities side is still a little lacking - as I think it benefits everybody if they are stimulated and encouraged to join in with exercises and games etc. It is a nice touch that Mum's appearance has improved by the regular hairdo and manicures that are available at the home. Well done everyone!

How likely would you be to recommend Memory House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 03 May 2017:

Thank you very much for your positive review. We now have a new activities coordinator and we are working towards improving this area.

Submit a Review for Memory House Care Centre

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

1 Bed Vacancy

posted 29 Mar 2018

One private room

Awards / Recognitions

There are currently no awards/recognitions posted yet for Memory House Care Centre

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Memory House Care Centre