Memory House Care Centre, Leigh-on-Sea, Essex
Memory House Care Centre, Leigh-on-Sea, Essex
Memory House Care Centre, Leigh-on-Sea, Essex

Memory House Care Centre provides residential care and support to service users and has been set up to specifically suit the needs of individuals experiencing a decline in their cognitive abilities.

Residents may be living with a form of dementia, such as Alzheimer's, or have Parkinson's or be in need of Stroke or cancer care, all of whom are looked after by expert carer staff who protect personal healthcare needs while respecting personal dignity.

Being situated in Leigh-on-Sea allows residents to regularly have access to sea views and pleasant outings.

Group: Larchwood Care

Person in charge: Matthew Basham (Home Manager)

Local Authority / Social Services: Southend on Sea Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: No persons under 65 yrs of age. Ages 65+.

Single Rooms: 39

Rooms with ensuite WC: 38

Facilities & Services: Respite Care • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Memory House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 13 Nov 2017

One private room available.

Reviews

9.6 Memory House Care Centre has a Review Score of 9.6 (9.635)

The Review Score of 9.6 (maximum of 10) for Memory House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Memory House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.635 for Memory House Care Centre is calculated as follows: ( (69 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 96 Ratings = 4.635

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Memory House Care Centre is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 8 Reviews ÷ 7.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Memory House Care Centre?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Memory House Care Centre

  • Daughter of Resident/Service User
    6
  • Granddaughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

My grandad was welcomed warmly for his respite and enjoyed it here. He was well cared for and wants to come back.

How likely would you be to recommend Memory House Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 11 Sep 2017:

Thank you for your kind review.

All good, no complaints, very professional in all that they all do.

How likely would you be to recommend Memory House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 30 Jun 2017:

Thank you for your comments.

My Dad is in Memory House, and I would recommend this home to anyone.
The staff are friendly and caring, and they all work very hard to make sure the residents are happy and well cared for. Despite being very busy, they take the time to spend a few minutes chatting to each of the residents, which creates a lovely friendly atmosphere.
My Dad is very happy and content and enjoys the company of the staff who look after him. The care and attention my Dad has received is outstanding, and I’m so grateful that such kind people are caring for him!

How likely would you be to recommend Memory House Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 26 Jun 2017:

Thank you for your very kind words.

Not the first time we have used Memory House for looking after Mum whilst on holiday - and it won't be the last!
Very good manager and team!

How likely would you be to recommend Memory House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 15 Jun 2017:

Thank you for your kind comments.

I have always found mum is treated with respect and an understanding of her dementia which can be a real challenge at times.
When needed medical care has been instant and I have always been informed.
The overall care is a high standard.
Staff are great and I am content knowing my mum is receiving the best attention 24 hours a day.
Other homes have not compared.

How likely would you be to recommend Memory House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 01 Jun 2017:

Thank you for your thoughtful review.

Firstly rooms are not particularly appealing. The lack of entertainment is a great shame. The last entertainer (a male) moved to another home. He was brilliant and a great loss. The internal decoration is in dire need of a refurb. Other than that I am happy with everything else.

How likely would you be to recommend Memory House Care Centre? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 03 May 2017:

Thank you very much for your comments.

This care home may not be the most up to date in the interior but be assured the care and attention to all residents is of utmost importance to all carers, who show dedication and kindness to all. I have recommended this home to 3 people already, 2 of which have taken up placements.

How likely would you be to recommend Memory House Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 03 May 2017:

Thank you very much for your review. We appreciate your comments about activities and we would like advise you that we have employed a new Activities Coordinator. We hope you will see the improvements in this area very soon.

I am very pleased with the care and attention my mum receives. Her general condition and health has improved greatly since she has been a resident (nearly a year now!). All the staff treat her with respect and encourage her to stay mobile and drink plenty, to help with her catheter. There is always a good atmosphere when I arrive for visits. The staff are happy to converse and advise me if mum needs anything to make her life as comfortable as possible. The activities side is still a little lacking - as I think it benefits everybody if they are stimulated and encouraged to join in with exercises and games etc. It is a nice touch that Mum's appearance has improved by the regular hairdo and manicures that are available at the home. Well done everyone!

How likely would you be to recommend Memory House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Matthew Basham, Home Manager at Memory House Care Centre responded to this review on 03 May 2017:

Thank you very much for your positive review. We now have a new activities coordinator and we are working towards improving this area.

Submit a Review for Memory House Care Centre

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Memory House Care Centre

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Memory House Care Centre