Rose Martha Court

64 Leigh Road, Leigh-on-Sea SS9 1LS

Situated in the pretty coastal town of Leigh-on-Sea in Essex, Rose Martha Court provides dementia care, residential care, respite care and long-term care for its residents. It is ideally located close to public transport links.

All rooms are furnished and offer en-suite facilities, though residents may bring their own furnishings to personalise their rooms if they wish to do so. Each room has a television aerial socket and can have a private telephone line installed if desired. Residents can enjoy time outside in the home’s wheelchair accessible garden and patio area.

Rose Martha Court offers a range of facilities and activities, including an on-site hairdressing service, fortnightly outings for fish and chips to a renowned pub, outings to the seafront and walks to local amenities, such as the Chalkwell Park gardens and famous tearooms. Along with this, the home networks weekly with another local home which is enjoyed by many.

Group: Larchwood Care

Person in charge: Robbie Liebenberg (Home Manager)

Local Authority / Social Services: Southend on Sea Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Lao, Polish, Romanian, Thai, Tagalog

Single Rooms: 66

Shared Rooms: 5

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Parking on site

Latest Care Quality Commission* Report on Rose Martha Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Rose Martha Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Rose Martha Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.098 for Rose Martha Court is calculated as follows: ( (59 Excellents x 5) + (120 Goods x 4) + (34 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 215 Ratings = 4.098

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.592 Points relating to the number of positive Reviews for Rose Martha Court is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 9 Reviews ÷ 15.2 Target = 0.592

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Rose Martha Court has a Review Score of 8.7 (8.690) from 18 Reviews


Average Ratings

  • Excellent
    5
  • Good
    11
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rose Martha Court?

  • Extremely LIKELY
    9
  • Likely
    9
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rose Martha Court

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Son-in-law of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

From day one always been greeted with a warm hello and welcomed into the home. The care and attention my mum has received has and is great. The staff are so lovely, helpful and full of information. My mum was in bed for six weeks but after a few days in the home, they got her dressed, sitting in a recliner chair and in the lounge. She loved it so I would like to say Thank you to ALL the staff at Rose Martha Court I can relax and know my mum is safe and cared for.

How likely would you be to recommend Rose Martha Court? Extremely Likely

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Average Rating:   4.8 out of 5

Thank you for the care, compassion and love shown to my father during his stay with you. The level of professionalism and assistance he received was first class and he certainly made lasting friendships with all the staff. I cannot thank you enough for making his final days comfortable for both him and his direct family. We will miss you all.

How likely would you be to recommend Rose Martha Court? Extremely Likely

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Average Rating:   5 out of 5

Had a very nice time. I like the food, staff very good.
I am happy in the home.

How likely would you be to recommend Rose Martha Court? Likely

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Average Rating:   3.8 out of 5

Good home.

How likely would you be to recommend Rose Martha Court? Likely

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Average Rating:   3.9 out of 5

On my visits to Rose Martha Court the staff are always very helpful and are always busy organising residents who wish to come to the service.
Staff seem to be respectful of residents needs and their relationships seem to be mutually appreciative. I am often impressed by the dedication of the staff I come into contact with during my visits.

How likely would you be to recommend Rose Martha Court? Likely

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Average Rating:   3.8 out of 5

Always very pleased to see me, and very helpful. They look after my mother very well in a caring way.

How likely would you be to recommend Rose Martha Court? Extremely Likely

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Average Rating:   4.3 out of 5

Robbie Liebenberg, Home Manager at Rose Martha Court responded to this review on 26 Jun 2017:

Thank you for your kind words.

The staff are very friendly and made to feel welcome.
They look after the residents with the care in my experience and any problems are dealt with promptly by either senior staff or management. The care home is lovely and bright, clean and fresh with activities and events often. My father enjoys the different outings that are arranged by staff and likes looking at the fish tanks.

How likely would you be to recommend Rose Martha Court? Likely

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Average Rating:   4.3 out of 5

For summer more outdoor activities, please. Quiz/exercise/tea and biscuits in garden. Outings in minibus to shows/countryside/seaside.

How likely would you be to recommend Rose Martha Court? Extremely Likely

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Average Rating:   4 out of 5

The home has a very happy atmosphere mainly due to the staff that do a very difficult job extremely well.

How likely would you be to recommend Rose Martha Court? Likely

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Average Rating:   3.5 out of 5

My Gran receives good care at Rose Martha Court, it could be improved by staff having more time to spend with residents individually.

How likely would you be to recommend Rose Martha Court? Likely

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Average Rating:   3.5 out of 5

I like the care home. I don't like the idea of the residents going to bed straight after supper. Plenty of food.

How likely would you be to recommend Rose Martha Court? Extremely Likely

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Average Rating:   3.8 out of 5

Staff are helpful

How likely would you be to recommend Rose Martha Court? Likely

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Average Rating:   4.1 out of 5

Very pleased with staff and food is excellent.

How likely would you be to recommend Rose Martha Court? Extremely Likely

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Average Rating:   4.5 out of 5

I have noticed a change in Rose Martha it has been decorated with floor changed to create a cleaner and brighter environment for the staff and residents alike. My father has been encouraged out of his room more which he really enjoys. Great work.

How likely would you be to recommend Rose Martha Court? Likely

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Average Rating:   4 out of 5

Robbie Liebenberg, Home Manager at Rose Martha Court responded to this review on 11 May 2017:

Many thanks on your lovely review. We are working very hard on decorations to create a lighter, airy, home for all.

Went to the show day and BBQ on 14-8-2016. Great day, the singers were great and the residents and families had a fab time. Everyone worked very hard to make it a special day. Well done.

How likely would you be to recommend Rose Martha Court? Extremely Likely

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Average Rating:   4.8 out of 5

My only comment is that buzzers are not answered within a set time, i.e five minutes and seem to be ignored? More outings and activities are needed especially for men.

How likely would you be to recommend Rose Martha Court? Likely

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Average Rating:   2.9 out of 5

The carers are kind and patient. The activity organiser is invaluable and is the person who puts smiles on the faces of residents and families. I would say that 90% of the families rely on this person for the quality of their relations life.

How likely would you be to recommend Rose Martha Court? Extremely Likely

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Average Rating:   4.5 out of 5

We have found every aspect of the care and treatment of my mother in law to be of a very good standard. She is always asked about her likes and dislikes which she often changes but they always listen to her and act as required. She is treated with respect and consideration at all times and enjoys a very good relationship with all of her carers and the management. Socially she has blossomed and enjoys the company of her fellow residents which is encouraged by all staff members.

How likely would you be to recommend Rose Martha Court? Extremely Likely

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Average Rating:   4.3 out of 5

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