37 St Leonards Avenue, Hayling Island PO11 9BN
Alton House care Home is a friendly and comfortable Care Home registered for eighteen residents with en-suite facilities, specialising in elderly care for long term or respite care. Situated in scenic Hayling Island, the Home has a high reputation of care with extensive social and recreational activity programs.
The Home has helpful, fully trained staff who are dedicated in maintaining high standards of care throughout the day for every service user.
Alton House has a lovely garden and tranquil setting that both residents and visitors can relax in during the warmer months. Further features also include a 24 hour nurse call system, excellent home cooking and varied menus and a passenger lift to all floors.
Group: Alton Care Group
Person in charge: Kim Northall (Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 18 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Subject to Assessment. Ages 50+.
Single Rooms: 10
Shared Rooms: 4
Rooms with ensuite WC: 7
Weekly Charges Guide: Personal Care Single £518 – £750 (These prices are only a guideline, please contact Alton House Care Home to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Alton House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.1 (maximum of 10) for Alton House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Alton House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.339 for Alton House Care Home is calculated as follows: ( (27 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 59 Ratings = 4.339
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.75 Points relating to the number of positive Reviews for Alton House Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 3.6 positive Reviews (18 registered maximum number of service users ÷ 5). 4 Reviews ÷ 3.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Alton House Care Home has a Review Score of 9.1 (9.089) from 5 Reviews
Review submitted from a Website Submission by Les M (Son of Resident) on Thursday 19 April 2018. Relates to April 2018.
My mother has been a resident at Alton House for the past three years. During this time she has been looked after in caring and sensitive manner by the staff. A recent event involving my mother demonstrated to me that the staff are prepared to go above and beyond to care for their residents. My mother is grateful for the care she receives and says she is happy and well cared for and couldn't wish for a better place to be living in. The manager is excellent and over the time my mother has been a resident, has helped me resolve issues as they have arisen in a professional manner. I would recommend Alton House care home as a place to care for relatives.
How likely would you be to recommend Alton House Care Home? Extremely Likely
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Review submitted from a Website Submission by Georgina B (Daughter of Resident) on Tuesday 17 April 2018. Relates to April 2018.
It is a cheerful, friendly and welcoming home and there is always something going on or being organised by the staff which is always very inclusive of everyone should they wish to join in. I have found the care and understanding shown to my relative by the staff extremely considerate. The managers handling of any situation which has included my relative had been outstanding and I have been kept up to date regarding any issues arising.
How likely would you be to recommend Alton House Care Home? Likely
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Review submitted from a Website Submission by Sue G (Daughter of Resident) on Saturday 14 April 2018. Relates to April 2018.
The care shown to my father by all staff is exceptionally good. They have gone out of their way to ensure the placement meets his needs.
How likely would you be to recommend Alton House Care Home? Extremely Likely
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Review submitted from a Website Submission by Kenneth T (Husband of Resident) on Friday 13 April 2018. Relates to April 2018.
My wife has Alzheimer's disease. She is 80 years old. She has been at Alton House for several years. I visit her every week on different days and times and invariably I find that she is dressed, clean and properly attended by staff.
How likely would you be to recommend Alton House Care Home? Likely
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Review submitted from a Website Submission by David A (Resident) on Tuesday 11 August 2015. Relates to August 2015.
I entered Alton House direct from hospital, I had been bedridden for a considerable time, and felt very sorry for myself. I could not walk, and I thought that life wasn't worth living. What a welcome I received, two of the carers greeted are me as though I was a much loved relative, and as I couldn't walk told me that I would be dancing with them in one week! In fact it took two weeks! (shame). All the carers were the same - my welfare was important to all. Now I have been here two years, and the carers have become firm friends who really care, it's not just a job to them, it's a vocation and not too formal either. The rooms are comfortable and clean. My room has just been redecorated, with me being involved every step of the way. Activities are excellent under the control of our very friendly organiser. As for the meals - anything I could say would be an understatement! food is excellent and well cooked. The house manager is very friendly and well liked. She takes an active role in all the activities, but her office door is never closed to residents or staff. What is more she takes instant action on any issue raised. The night staff are excellent and look in on us at regular intervals during the night to make sure that all is well. In short, I find Alton House a home from home. The staff are well trained and polite and always ready for a laugh. Alton House is a happy place to live!!!!
How likely would you be to recommend Alton House Care Home? Extremely Likely
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February 2016
There are currently no Care Home Idol entrants who have performed at Alton House Care Home