Located in the picturesque seaside town of Barton-on-Sea, Bethel House provides a happy and welcoming home for residents. The home was refurbished in 2016 and has a number of comfortable communal areas and bedrooms, giving the home a cosy and happy atmosphere where residents can reach their full potential.
Bethel House has secluded, accessible gardens where residents can spend time relaxing or catching up with friends and family. The home is easily accessible by major road networks, making visits easy and convenient for loved ones, while still retaining peace and tranquillity.
Residents are encouraged to lead the lifestyle of their choice and are treated with respect and dignity. Care is tailored to individual needs and residents can participate in any activities they wish to, or none if this is preferred.
Bethel House is committed to providing care, comfort and companionship for all residents in its care.
Group: Hartford Care Ltd
Person in charge: Aga Gierek (Registered Home Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 31
Rooms with ensuite WC: 31
Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Bethel House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Bethel House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Bethel House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.675 for Bethel House is calculated as follows: ( (141 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 203 Ratings = 4.675
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Bethel House is based on 8 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 8 Reviews ÷ 6.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Bethel House has a Review Score of 9.7 (9.675) from 17 Reviews
Review submitted from a Website Submission by B T (Daughter of Resident) on Wednesday 18 April 2018. Relates to April 2018.
I would like to thank Bethel House for the outstanding care my mother has received. The home is well managed and the staff have a clear understanding of the needs of residents with dementia and genuinely care. They have shown my mother real love and kindness and nothing is too much trouble. I am always made to feel welcome and offered refreshment. The food is good and adapted to the needs of individual residents. Communication with me has been excellent. I would recommend this home.
How likely would you be to recommend Bethel House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by C M (Daughter of Resident) on Friday 2 March 2018. Relates to February 2018.
Full of praise for the kindness of the staff. She says they are wonderful. Plenty to eat and always something going on.
How likely would you be to recommend Bethel House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Valerie L (Friend of Resident) on Wednesday 21 February 2018. Relates to February 2018.
My ex-husband, the father of my children is in Bethel House, Barton. I have visited on a number of occasions and I just want to make it known how impressed I am with his care there. The manager goes above and beyond with her caring and lovely nature. She is very supportive both to my ex-husband and also to my daughter and my two very young granddaughters. She makes them feel welcome.
My daughter has had to make some very difficult decisions and also has had to have a lot of dealings with government departments and also had to keep his location private for reasons which I cannot go into, but the manager has really been so very helpful with all this.
Other staff members have always been excellent and caring too. Always a smile and kind words to everyone.
I have seen many care/nursing homes, having worked in a few, also my mothers care in a nursing home and I can truthfully say, this is the nicest one I have ever been to. Both the home, the quality of care and the staff.
I thank you all.
How likely would you be to recommend Bethel House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Helen T (Wife of Resident) on Thursday 25 January 2018. Relates to January 2018.
My husband needed to go into a residential home due to his falling down regularly and his dementia.
Bethel House was recommended to me by a friend so I went to visit and I was immediately struck by the friendliness and helpfulness of all the staff I met and I realised that this was the home where he would be happy.
After a fortnight I asked him if he was happy and he replied that all the staff were so friendly and helpful.
His only complaint was that all the residents were old!
This was much to my amusement as he is 84 years old!
How likely would you be to recommend Bethel House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by E M (Daughter of Resident) on Wednesday 24 January 2018. Relates to January 2018.
Mum is settled within the home, where she has been in residence for over six years.
The home is light, bright and well run.
Staff have time to spend getting to know residents.
Food is good with a varied menu.
Mum's room is about to be decorated.
How likely would you be to recommend Bethel House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Kim B (Daughter of Resident) on Tuesday 16 January 2018. Relates to January 2018.
Since my father has been in the care of Bethel House, my family and I have been very impressed. We feel he is very well looked after an cared for. If they have any concerns, they are quick to pick up the phone and communicate, this we feel is very efficient and not always the case in this sort of home. When we go to visit, we are always offered a drink etc too, always nice as makes it feel home from home.
As a mother of young children, they have always been welcomed too, which makes life a lot easier. The manager is always happy to discuss things too, which again is lovely.
All round a positive environment.
How likely would you be to recommend Bethel House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Susan F (Daughter of Resident) on Tuesday 28 November 2017. Relates to November 2017.
Mum recently moved into Bethel House as she is no longer able to live independently. All the staff are excellent, always friendly and welcoming and the residents are treated with kindness and consideration.
The food is good and the rooms are clean and tidy. Knowing mum is being well cared for helps give our family peace of mind.
How likely would you be to recommend Bethel House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by P B (Daughter of Resident) on Friday 10 November 2017. Relates to October 2017.
On entering the residence, it is warm and welcoming. Staff are polite and helpful, nothing is too much trouble. My mother has settled in very well and likes it very much thanks to the staff.
How likely would you be to recommend Bethel House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Lois (Partner of Resident) on Thursday 9 March 2017. Relates to February 2017.
My partner had been there for a year, he was well looked after, well fed and staff were lovely. Really homely and not too big. Staff get to know all the residents. Would have been pleased for him to stay longer but he, unfortunately, died this week.
How likely would you be to recommend Bethel House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Meryl DC (Wife of Resident) on Wednesday 8 March 2017. Relates to March 2017.
The family considers itself extremely lucky to have found Bethel House for the care of our family member. Whilst condition was stable for a long time (past 3 years) now however, the situation is changing and more problems have arisen. Bethel House and the staff have always given the duty of care necessary and gone over and beyond to help improve the quality of life whilst the health problems worsen.
More recently in the past 6 months, the locality improvements are to be highly applauded It is such a cheerful and attractive environment now to enter into when visiting. The residents must surely benefit from the lovely decor now present.
Whilst sometimes upon finishing a visit one could feel sad at the situation - at the same time one is comforted by the knowledge that everything possible that can be done to improve the care of one's relative will be done.
Thank you Bethel House for all you do.
How likely would you be to recommend Bethel House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Annabel (Daughter of Resident) on Tuesday 7 March 2017. Relates to March 2017.
I have been really happy with the way my mum is cared for at the home. She is happy and has settled well. She chats to staff and residents. I know that she joins in with activities as the carers are able to tell me about it and I see pictures in the newsletters. Staff are always welcoming when I visit and readily tell me when I need to know anything and I feel that they are very approachable.
How likely would you be to recommend Bethel House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Trevor D (Nephew of Resident) on Tuesday 7 March 2017. Relates to March 2017.
We have 2 relatives at Bethel House, both suffer from Dementia at different levels. We are happy as we know that they are both safe and happy living together at Bethel House. The staff are friendly and caring. There is no high turnover of staff, which makes things much more settled for the Residents. We believe the success of Bethel House is down to the caring attitude of the staff and the management team. The manager has been excellent but is moving from Bethel House at the end of March, we wish her well and hope that an equally able manager is appointed shortly.
How likely would you be to recommend Bethel House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Barbara M (Daughter of Resident) on Tuesday 6 December 2016. Relates to November 2016.
My mum has been here over two years and has always been treated with kindness, compassion and thoughtfulness.
How likely would you be to recommend Bethel House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Mildred F (Wife of Resident) on Thursday 7 April 2016. Relates to April 2016.
My husband moved into Bethel House in February 2016 as he suffers with dementia and he wanted to stay safe as I was no longer able to look after him. Staff are excellent at Bethel House and the manager is always there to help on the phone if I need her. I am very happy that my husband lives in Bethel House.
How likely would you be to recommend Bethel House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Doreen W (Resident) on Tuesday 5 April 2016. Relates to March 2016.
Staff are very friendly and I love the garden.
How likely would you be to recommend Bethel House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Lesley T (Son of Resident) on Friday 29 January 2016. Relates to January 2016.
Bethel house provided a very caring environment which mum called her home. Her room was cosy and spotless mum was treated with kindness and compassion at all times and we witnessed many times carers exceeding our expectations. We felt mum was treated with respect and dignity by carers who genuinely cared about her. Bethel house offers a very comfortable home from home atmosphere with good food and outstanding care to residents and emotional support to families, we have nothing but praise and thanks.
How likely would you be to recommend Bethel House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by J M (Resident) on Friday 22 January 2016. Relates to January 2016.
I am very happy living here. Any little accidents that may occur (water works) staff always deal with my requirements discreetly. If I am feeling low a member of staff will give me a cuddle which makes me feel better.
How likely would you be to recommend Bethel House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
February 2018
April 2017
March 2017
February 2016
Job Title: Home Manager
Joined: 2016
Description:
My name is Agnieszka Gierek. I was appointed Home Manager of Bethel House in May 2017, which I was absolutely delighted and excited about.
I became part of the Hartford Care family in December 2014, as a Head of Care at Woodlands House. At this time I had eight years’ experience in the health and social care sector. In May 2015 an opportunity arose to become a Deputy Manager at Abbotswood Court (A home which is no longer managed by Hartford Care). I relished the opportunity to be part of a commissioning team, and to create and bring to life a vision.
In October 2016 I was delighted to re-join Hartford Care and take on role as Deputy Manager of West Cliff Hall Nursing Home. I have greatly enjoyed the challenge of assisting to manage a nursing team, as well as develop further knowledge of more complex residents.
I have completed my Diploma in Health and Social Care level 3, and 5. I have also completed my Diploma level 2 in Management and Leadership. I became a Dementia Trainer and delivered the training to staff.
I thoroughly enjoy working for Hartford Care and being able to emphasise the ethos: Care, Comfort and Companionship. As above all else, I believe I am an extremely caring, and passionate person. I am very much looking forward to work at Bethel House with great, caring and enthusiastic staff, to deliver the best and very unique care to all our residents.
I love to lead and inspire the team to ensure residents live their life the way they wish. I like engaging and motivating people and love watching team members develop and succeed.
Job Title: Deputy Manager
Joined: 2017
Description:
Harold was promoted to the Deputy Manager position at Bethel House in 2017, having previously worked here as a Senior Care Assistant. Harold has a wealth of experience and knowledge in the Care Sector that he brings with him to Bethel House.
There are currently no Care Home Idol entrants who have performed at Bethel House