St Cross Grange, Winchester, Hampshire
St Cross Grange, Winchester, Hampshire
St Cross Grange, Winchester, Hampshire

St Cross Grange care home is a beautiful and positive place to live and work that delivers exceptional residential and dementia care for all of its residents.

It is located in a quiet suburb of the historic city of Winchester, close enough to the centre of town to visit easily with family and friends and far enough away to enjoy real peace and tranquillity whilst sat on the patio areas and in the secluded gardens.

St Cross Grange is an elegant and refined care home with real charm and character, boasting lovely period features, high ceilings and a beautiful exterior. This is cleverly married with the modern practicalities of 64 en-suite bedrooms, a real range of lounges giving genuine choice and freedom of where to spend the day and a number of small specialist units that allows residents to be cared for with like-minded people with similar needs. These small units all have their own communal facilities, including dining rooms, lounges, terraces or private gardens, bathrooms, kitchenettes and activity rooms.

The home has low windows, spacious corridors and wide doorways to accommodate elderly residents and promote their independence. Bedrooms are tastefully furnished to a high standard, but if residents prefer they can bring their own furniture; in any case, they are encouraged to bring personal items to add a familiar touch to their new home. One of the key features of home life that the residents find particularly positive is the excellent home-cooked food that is matched in quality only by its wide variety and choice.

The state-of-the-art dementia areas incorporate the very latest dementia design features allowing people to live happy and positive lives in a safe and secure setting. All rooms access a central hub with a dementia walkway featuring reminiscence areas which provide stimulation and engagement.

Group: Greensleeves Care

Person in charge: David Mclaughlan (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Avaliable on Request. Ages 60+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Head along St Cross Road towards Winchester and St Cross Grange can be seen opposite St Cross Cricket Club.

Visiting:

Why not pop in and meet the lovely Kim. She is very experienced in supporting families to choose the most appropriate care option for them and she would be delighted to lend her support. If for whatever reason St Cross Grange is not the right home, Kim will be only too happy to help find what would work for the client’s needs.
So just give her a call, in a world where it can be so daunting it is nice to get some support and guidance.

Parking:

Parking is available next to St Cross Grange

Latest Care Quality Commission* Report on St Cross Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 11 Sep 2017

Single en-suite rooms for elderly persons living with dementia

Reviews

9.7 St Cross Grange has a Review Score of 9.7 (9.650)

The Review Score of 9.7 (maximum of 10) for St Cross Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for St Cross Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.712 for St Cross Grange is calculated as follows: ( (141 Excellents x 5) + (45 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 191 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.938 Points relating to the number of positive Reviews for St Cross Grange is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 12 Reviews ÷ 12.8 Target = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Cross Grange?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Cross Grange

  • Daughter of Resident/Service User
    6
  • Husband of Resident/Service User
    2
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

The care my aunt received has been wonderful. Nothing was too much trouble. When I called staff were always courteous, friendly and ever ready to answer questions and address concerns. Liaison with my aunt's GP was prompt and smooth. The emphasis throughout was on the wishes and needs of my aunt as the resident. I felt she was in very good hands. She always emphasised to me how kind everyone was during her stay.

How likely would you be to recommend St Cross Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Outstanding in all respects. An example to other care homes.

How likely would you be to recommend St Cross Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent level of care and comfort that is given to my mother. It really feels as if she is in her own home. Staff are friendly and professional and always patient with my mum. The activities really stimulate her and she is very content and happy.

How likely would you be to recommend St Cross Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My experiences during my stay have been very positive, it was so lovely to be 'looked after' just no problems for a while, a much-needed break. How good it was to have wholesome cooked food, and also the knowledge of help is always available. I would also like to return for a break sometime in the future.

How likely would you be to recommend St Cross Grange? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are very happy with all the care that is given to our mother. She settled into the care home very quickly. The staff are all very friendly and caring. Our mother cannot fault St Cross Grange at all and we would still recommend St Cross Grange for anyone needing to know.

How likely would you be to recommend St Cross Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother in law is very happy with all of the care and attention that is given to her. She settled in very quickly to the home.

How likely would you be to recommend St Cross Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and attention is wonderful, together with the food and activities. Our mother settled in very easily with the help of the very kind staff.

How likely would you be to recommend St Cross Grange? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Home always very welcoming. Residents all are very well cared for.Staff also very caring to residents and always very pleasant to all visitors. My friend's sister is happy living at the home and has been there for two years plus. I would recommend it if asked.

How likely would you be to recommend St Cross Grange? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

What a lovely home. My mother is very settled here and she always comments on how well she is being looked after. The home has various events throughout the year which my sister, brother and I attend when we can. The whole family come and visit as often as we can and we are always made to feel very welcome.

How likely would you be to recommend St Cross Grange? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My sister has been resident at this care home for the past two years. She has always appeared to be very happy.

How likely would you be to recommend St Cross Grange? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife came in for me to have respite. The whole process was handled both professionally and sensitively. My wife was not happy to go in for respite care but by the second week was reasonably settled.
The staff were excellent in the understanding they showed and the care they gave.

How likely would you be to recommend St Cross Grange? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My father went into St Cross Grange in April 2014. He has been well looked after and the staff give the best care and nothing is too much trouble. He is very happy there.

How likely would you be to recommend St Cross Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother needed to transfer to a care home which could manage her increased needs. As a family, we were very anxious about having to move her. However, the transition to St Cross Grange went without a hitch. Thanks to the close attention, kindness and care mum received at the outset from the staff, she settled into her new beautiful clean, light and airy surroundings quicker than we expected.
The staff work as a team to closely observe mum, anticipate and address her needs, thereby preventing issues turning into major problems. As a result, mum remains happy, calm and content. She participates in the regular and varied activities and seems so relaxed. As a family, we are delighted to see her so well cared for, safe and enjoying the excellent food.

How likely would you be to recommend St Cross Grange? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Both my father and mother have been cared for at St Cross Grange and I have to say they have been very well cared for.

How likely would you be to recommend St Cross Grange? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The St Cross Grange Care Home is a lovely old building in Winchester, in a lovely setting. The atmosphere seems conscientious, treating residents with dignity and respect. My Mother likes a laugh and joke with the care staff and they understand her sense of humour, engaging in banter with her. When it was her birthday they made a fuss of her and helped to make her day special. The rooms are kept very clean and tidy and are very comfortable for the residents.

How likely would you be to recommend St Cross Grange? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The general living conditions are excellent. I have 'lived' here for 2 and a half years and am completely satisfied with all aspects of my care in lovely conditions and caring staff.

How likely would you be to recommend St Cross Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

February 2016

Pinders Healthcare Design Awards

Recipient: St Cross Grange

Date: Monday 03 Feb 2014

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St Cross Grange