Rose Villa Care Ltd

138 Brook Lane, Sarisbury Green, Southampton SO31 7EW

Rose Villa Care Ltd, Southampton, Hampshire
Rose Villa Care Ltd, Southampton, Hampshire
Rose Villa Care Ltd, Southampton, Hampshire

Rose Villa Care Home is well established family-run Residential Home est. in 1983. Rose Villa is situated close to the river Hamble, at Warsash, Sarisbury Green, within reach of Southampton, Portsmouth and surrounding areas.

Carers are committed to understanding the quality of life for people in need and particularly for those in care. As a result their main priority is to provide maximum quality of life as well as quality of care. They assure individual care with respect to privacy, dignity and security and pride themselves in providing the kind of care that only a family can give. Training for staff is one of their priorities.

Rose Villa cares for people who require long or short stay residential care, respite and day care, within a lovingly converted Edwardian residence that still has much of its original character while being suitable for modern care practice and also dementia care. Also provides a meals on wheels daily service.

Personal furniture and cherished possessions are welcomed. Residents also benefit from a visiting hairdresser, chiropodist and optician and are encouraged to carry on their usual routines and activities, such as choosing their own GP.

An attractive conservatory allows enjoyment of the expansive gardens even in inclement weather. However the gardens are not only intended as a view from the windows, residents are encouraged to make use of them all year round. Many a social programme is held there.

Rose Villa recognises that nutritious food and drink play an important part, not only for nourishment and dietary purposes, but also in the social aspect of the Home. Professionals try to provide a welcoming environment in the dining room and to ensure that meals are unhurried occasions, providing opportunities for social interaction as well as nourishment. Food hygiene certificate is rated 4.

Owner: Russ Welland

Person in charge: Ann Roberts and Emma Randell (Joint Managers)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Hearing Impairment & Deafness • Parkinson's Disease • Prader-Willi Syndrome • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 8

Shared Rooms: 6

Rooms with ensuite WC: 3

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

View anytime without appointment.

Parking:

Car Park on site

Latest Care Quality Commission* Report on Rose Villa Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 22 Jan 2018

Two single rooms, price available upon request. We also have a shared room available We have vacancies for our day care services. Please view our web site www.rosevillacare.co.uk or find us on face book

Reviews

9 Rose Villa Care Ltd has a Review Score of 9 (8.975)

The Review Score of 9 (maximum of 10) for Rose Villa Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Rose Villa Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.725 for Rose Villa Care Ltd is calculated as follows: ( (97 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 131 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.25 Points relating to the number of positive Reviews for Rose Villa Care Ltd is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 3 Reviews ÷ 4 Target = 0.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rose Villa Care Ltd?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rose Villa Care Ltd

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

Rose Villa has a homely feel and a nice atmosphere. The staff are very friendly and nothing is too much trouble. They really try to do all they can do to make residents as comfortable and happy as they can.
The owner is there every day and has a chat and a laugh with all the residents. My mother looks very well since she's been in their care and has settled in very well. It's got a lovely well tended garden too.

How likely would you be to recommend Rose Villa Care Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff looked after my mother and always made us feel welcomed. Staff showed nothing but care and love towards my mum. The cook always provided lovely meals and we were always offered drinks and meals when visiting. Mum's room was always spotless by the cleaner. Rose Villa Domiciliary Care Ltd was a lovely place for Mum to spend the last 18 months of her life. The carers are amazing, they have demanding jobs but always do it with a smile and laughter and nothing is too much trouble.

How likely would you be to recommend Rose Villa Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was a daunting task having had to find a care home in a hurry for both my parents to be cared for in the reasonably short term but as soon as I spoke to the manager at Rose Villa I found her to be reassuring and so helpful. The staff were very welcoming and have continued to be very caring and reassuring to us all.

How likely would you be to recommend Rose Villa Care Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hannah Dear, Deputy Manager at Rose Villa Care Ltd responded to this review on 18 Aug 2017:

Thank you very much for your kind words. We try to be as helpful as we can when people are searching as we understand what a minefield it can be.

Outstanding care and attention, my mother is 94, suffers from dementia and has mobility difficulties. I am the only child (71) and live 150 miles away. I am always kept informed of her situation. I could not leave her in the home if I did not have complete confidence in the owner and staff. You only have to walk into immediately feel at home. They cannot do enough for my mother.

How likely would you be to recommend Rose Villa Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always found the home caring and helpful. The staff are genuine and responsive to any concern. I can visit whenever I want due to their open visit policy.
They have always acted quickly when my aunt has needed medical care. Moreover, they have befriended her and she likes and appreciates their care. This is a good care home.

How likely would you be to recommend Rose Villa Care Ltd? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The overall standard of care is satisfactory, no problems attentive staff. Pleasant surroundings.

How likely would you be to recommend Rose Villa Care Ltd? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The home is a very friendly place. The staff show compassion towards the residents and communicate well with relatives. They are very aware of how dementia progresses and take pains to explain to relatives how the progression of the illness can affect a resident. Each resident is treated like one of the family.

How likely would you be to recommend Rose Villa Care Ltd? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have complete faith in the home and staff. My mother is safe and secure and spares me any worries by residing in the home. Excellent facilities and first class nursing 24 hours a day.

How likely would you be to recommend Rose Villa Care Ltd? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff with a professional caring attitude. Home from home! what more can I say?

How likely would you be to recommend Rose Villa Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A friendly informal atmosphere.
Staff helpful and caring.
No unpleasant smells.
Visitors made to feel welcome.

How likely would you be to recommend Rose Villa Care Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother went to Rose Villa Care for 2 weeks respite care. She is 89 and suffers from vascular dementia which can result in challenging behaviour. Although in places the building is a bit tired, the care she received was exceptional. The staff were all kind, gentle, non-confrontational and clearly aware of dementia. My mother was treated with respect at all times and personal care always maintained her dignity and privacy. The staff clearly knew all residents very well and treated all as individuals. The staff were friendly, approachable and clearly happy in there.

How likely would you be to recommend Rose Villa Care Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Rose Villa Care Ltd

Job Vacancies

Staff Profiles

Russ

Russ Welland

Job Title: Managing Director / Responsible Individual

Joined: 1983

Description:

Russ served in the Royal Navy from 1963 - 1987 as a Chief Petty Officer Instructor Radar.

He has owned, built, and Managed the Care Home himself since 1983. He is proud to have the Management and Staff he has today which is down to the dedication they show.

Russ over sees the Home himself and when you visit you will see him painting / gardening / chatting to the residents or if your unlucky singing on the Kareoke.

Over the years he has seen a lot of changes made by CQC and Adult Services, some for the good, some for the worse.

He and his team are proud to say "visit anytime without appointment" The kettle is always on ready for that listening ear by his Staff or himself.

No image found

Ann Roberts

Job Title: Manager

Joined: 1999

Description:

I have worked in Care for the past 30 years.
I have previously been the Registered Manager of Rose Villa Domicilliary Care Agency.

I have an NVQ level 4 and an Registered Managers Award. I have also attended various PACT management courses. I am an enthusiastic and experienced professional in the field of elderly care. I have high standards that I expect from myself and those I work with.

My work experience has extended from being a care assistant at the age of 16 to achieving my current position of Manager.

My experience and training has provided me with a wide-ranging focus so that I am able to embrace and encourage good practice. I am passionate about elderly care, and I am always looking to utilise and develop my skills in a challenging environment.

No image found

Emma Randell

Job Title: Manager

Joined: 2003

Description:

I have been working in care for 10 years. I have an NVQ level 3 . I have been joint managing the home since September 2012 and have been dealing with all aspects of running the home and liasing with all outside agencies. I have also attended various PACT management training courses.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Rose Villa Care Ltd