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- Fleet Hall Care Home - Avery Collection

The staff are amazing, they are kind, caring and professionalBev H(Niece of Resident/Service User)



The staff are amazing, they are kind, caring and professionalBev H(Niece of Resident/Service User)



Nestled on the serene and leafy Church Road, Fleet Hall stands out as one of the most opulent residential care homes in Fleet. Accommodating up to 75 residents, the care home offers shared bedrooms for couples seeking to stay together and continue their care journey while creating new memories.
Fleet Hall provides various care services, distinguished by a commitment to the highest standards. The residential care service supports elderly residents in...
Care Provided by Fleet Hall Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Fleet Hall Care Home - Avery Collection for full pricing details and T&Cs.
Contact Fleet Hall Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Louise Smith(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (58)
- Couples/Companion Rooms (10)
- Single Rooms with ensuite Wet Room (20)
Fleet Hall Care Home - Avery Collection Reviews (123)
Fleet Hall Care Home - Avery Collection has a Review Score of 9.9 (9.880) out of 10, based on 28 reviews in the last 2 years.
Over all time Fleet Hall Care Home - Avery Collection has 123 reviews.
Each time I visit the staff are always friendly and helpful and my father is very content there.
I would recommend.
Thank you for taking the time to write this lovely review. We are so happy your dad settled well into the home and enjoys the activities and time outside in the garden. The activity and care team always ensure there is lots of engagement inside the home and outside which has been very beneficial.
This doesn't diminish the role of the close family but provides support to us all to enjoy a better life balance and ensure she is safe and loving life
Thank you for taking the time to write such a lovely review of the home and care given here. It has been lovely supporting your mum in the home whilst ensuring she keeps her independence which is highly valued.
My mum has been in Fleet Hall for 5 months now. The staff are very kind to her and treat her with respect. It was not easy making the decision to put her in a home but seeing her get her dignity back has confirmed we made the right decision. Fleet Hall is very welcoming and homely which is important for helping your loved one adjust to their new life.
Thank you for sharing your experience of the home and team here. It's wonderful to hear you feel the welcoming and homely atmosphere which is very important to us to provide to those living with us and those adjusting to their new home.
My husband went to Fleet Hall in January 2026 initially for 3 weeks he is in assisted living with a newly refurbished suite on the ground floor with garden views After just a few days we jointly decided he would move in permanently Fleet Hall is the best choice in face it was my first and only choice I had no need to visit other care homes My husband is so happy as indeed I am for him also for me with such trust and peace of mind The staff no matter what their job is at Fleet Hall are absolutely wonderful From the moment I walk in to visit my dear husband I feel such peace and the energy is perfect the other residents are always happy it's wonderful to interact with them Our beautiful little doggie is so loved there too it's wonderful that she can visit her daddy every day The management team are so involved with everything always there the carers all the ladies on reception are just wonderful The restaurant managers and staff the choice of food absolutely 5* in every way overall
Thank you so much for taking the time to write such lovely words about the home and team at Fleet Hall. It is so lovely to hear of the trust you have in the team here as this is so crucial when having your loved one in care. We want everyone to feel at home and are so happy this has been reflected. We all enjoy Rosie coming into the home and how well behaved she is.
The help & support offered to me , my mother & siblings has been nothing short of wonderful. Everything has been made as easy as possible & we really appreciate how friendly everyone has been.
Thank you for taking the time to leave a review of the home and the team here at Fleet Hall. We are happy we were able to support your mother and even more pleased to see how well she settled into the home. We always try to ensure the process is easy and that we reduce the stress on loved ones. We...
The food was delicious albeit it too much , mum's complaint ! plenty of options to choose from . Mum loved or rather her great granddaughters loved the cafe , even thought they are only 5 and 7 they were made very welcome every time.
The activities were varied ranging from gentle exercises to cooking and craft sessions and despite my mums blindness she was always made welcome and included.
Overall Fleet Hall gave my mum a comfortable ,caring, supportive space for 4 weeks and when the need arises I will definitely seek out a room for her again
Thank you for sharing such a warm and thoughtful review. It means a great deal to hear that Fleet Hall provided comfort and reassurance during a challenging time for your family. The team will be delighted to know their genuine welcome, attentive care, and respectful support made such a positive...
Everyone who visited my husband was impressed with the home and the care from the staff.
Thank you for sharing your experience. It's wonderful to hear that your husband felt at home so quickly after such a stressful time, and that this brought reassurance to your whole family. The team will be delighted to know their care and warmth made such a positive impression on both him and everyone who visited. Your kind words mean a great deal to us.
My grandmother stayed here for 2 weeks in August for respite care whilst I was abroad. She has stayed previously here and there but the name of the building/ management has changed over the years. However the derive and amenities were still spot on. She had the best time and I didn't have to worry at all whilst I was away. It's honestly like a little holiday and just really lovely to have some peace of mind for everyone. Would happily recommend to anyone I know.
Thank you for taking the time to write such a lovely review of the home and staff here. It was lovely for your Grandmother to return for another respite stay with many of the team remembering her from her previous stay. We were pleased she was able to enjoy her break away with us, and that you could then enjoy being away worry free.
Dad moved in following a slight decline in memory. Having looked at a few local care homes, Fleet Hall stood out for it's very high quality room (recently refurbished), lovely caring staff, great food and good focus on keeping the residents engaged in a variety of activities, both within and away from the home. The home is conveniently located within Fleet town centre but has good sized and peaceful grounds to enjoy. Dad is only 3 weeks in but is starting to settle after an understandable unsettling transition from home to care home - but the staff have been very good in helping him through this initial period. I am confident that he will fully settle in time and enjoy what the home has to offer.
Thank you for taking the time to write such a lovely review of our home and staff here. We have seen ourselves your dad settling more especially with all the activities which he enjoys. We are so fortunate to have such a caring and compassionate team as they make such on impact on those living here...
I moved here from Avery Bagshot to be nearer my family and walking distance to the shops. Moving into Fleet Hall has been like moving back home and I have a wonderful room. Through my recent diagnosis the whole team have been very supportive and caring.
Thank you so much for taking the time to write such a lovely review of the home and team here. It is wonderful to know you feel a home here and we always say it is like a home and family here at Fleet Hall, but hearing this come from your personal experience in the home is so special.
My mother was resident at Fleet Hall in the Dementia unit for very nearly 2 years. During that time, she received excellent care. She had a lovely room where she was able to bring all her own pictures and ornaments from home. As her illness progressed and she became more confused and eventually lost her mobility, the levels of care and attention were marvellous. In my view, the biggest asset of Fleet Hall is the compassionate staff team who looked after her so well despite my mother sometimes being challenging. When my mother entered into the 'end of life' phase they were wonderful and carried me through that particularly difficult time. I would absolutely recommend Fleet Hall to anyone navigating the difficult journey of dementia.
Thank you for taking the time to write such a lovely review of the home and staff here. It has been lovely to support your mum during her time here at Fleet Hall. We are so fortunate to have such a caring and compassionate team as they make such on impact on those living here and their families. All the team are so grateful to hear such wonderful feedback.
Thanks to Fleet Hall.
Thank you for taking the time to write such a lovely review of our home and all the team here at Fleet Hall! We are delighted to hear such lovely and personal feedback and are happy to hear that your Mum has settled and your Dad is able to visit frequently, which is so important. We are fortunate...
Since being at Fleet Hall she has joined in and had daily focus. Everyone has made her feel so welcome that she looks the most relaxed we have seen her! She laughs and joins in.
We are eternally grateful for the seamless care and attention she receives.
Thank you for taking the time to write such a lovely review of our home and all the team here at Fleet Hall! We are delighted to hear such lovely and personal feedback and are happy to hear that you have seen that your sister in law has settled so well, which is so important. We are fortunate to...
My sister & I are so grateful to Fleet Care Home for having an available room for our father, at short notice following the death of our mum, who was his carer, as he has Dementia. The staff have been excellent, so caring and attentive towards our dad and excellent at settling him in and introducing him to other residents and including him on the various activities. We are sure he will be very happy at Fleet Care home. With him being there my sister and I know he is being well taken care of and safe.
Thank you for taking the time to write such a lovely review of the home and staff here. It has been lovely supporting your dad to settle in and introducing him to other residents here at Fleet Hall. He is very social and really enjoys all the activities and getting involved. I am pleased you both have reassurance and peace of mind knowing with him being in the home.
My parents leaving their home of 40 years was not expected to be an easy time. I am absolutely delighted in the warm welcome they received from everybody at Fleet Hall as it made the transition so easy and successful beyond my wildest expectations. They have both flourished in the 3 weeks they have been at Fleet Hall and everybody truly treating them with dignity and respect has made them really happy. They have already moved on with their new lives so much so that they now see Fleet Hall as their new real home. A big thank you to everybody at Fleet Hall for delivering what I thought would be impossible in such a very short time.
Thank you for taking the time to write such a lovely review of our home and all the team here at Fleet Hall! We are delighted to hear such wonderful and personal feedback and are so happy your parents are feeling at home here. They have both settled in so well and it is amazing to see them enjoying time together but also participating in activities and events.
Having dismissed two previous care homes my daughter and myself arrived at Fleet Hall and were immediately taken by the feeling of space and general layout of the ground floor. However, as lovely as the building is this was not the important aspect that we were looking for. As we were shown round the building, we both watched carefully how the staff interacted with the residents. This was all that we hoped for. All of the staff interacted with the residents with care, friendliness and affection. It was very difficult for me to recognise that the time had come for me to put my wife in a care home and this must have been obvious to the staff who showed us around. They were so understanding and showed me the same care and attention that they have continued to show my wife. Whilst it has been hard for me, I know that I have left my wife in the hands of the best people possible. I can now relax for the first time in years knowing she will be looked after and cared for. Thank you.
Thank you for taking the time to write such a lovely review of our home and all the team here at Fleet Hall! We are delighted to hear such lovely and personal feedback and are happy to hear that you have seen the compassion from the team here, which is so important. We are fortunate to have such a...
My mother has been in Fleet Hall since May 2022 and is completely settled. She has always been reticent to meet new people due to her autism but with the constant attention and having a small group on the Jubilee floor, she feels comfortable with the other residents. She is always undertaking some new craft project, helping with gardening when the weather is nice and enjoying trips out. The change in her wellbeing and physical health is quite remarkable and she often mentions the kindness, patience and caring nature of the staff when talking to me.
Thank you for taking the time to write this lovely review. We are so pleased to hear and see the positive change in her wellbeing and physical health since moving into the home. The activity and care team always ensure there is lots of engagement inside the home and outside which is very beneficial.
As a regular volunteer at Fleet Hall, I have spent plenty of time talking to residents and I must say that I have rarely ever heard any of them complain about the quality of service at Fleet Hall. They speak highly of the carers, activities staff and concierge team and appear to really enjoy the events on offer. I have noticed that the different departments, particularly the carers are often understaffed but are always working hard to provide the best quality of care. The staff and residents are all lovely and the care home has an amazing warm atmosphere about it.
Thank you for taking the time to write such a lovely review about the team and atmosphere here at Fleet Hall. We are delighted to have volunteers come into the home spending time with the residents and joining in with events we have.
My mother moved into Fleet Hall in December 2024. She had previously been visiting the home on a weekly basis to join in activities and this made the move much easier as she had got to know a lot of the staff and was able to pick and reserve a lovely room. Myself and other members of the family and friends are always given a lovely welcome when we visit.
Thank you for taking the time to complete a review. It was wonderful for your mum to make friendships and feel comfortable in the home prior to moving into Fleet Hall. We are happy we were able to support her and she really does enjoy getting involved in all the activities in the home which is...
We are very pleased to know that our mother is comfortable and well cared for at Fleet Hall, especially on Jubilee Floor. As a family, we believe good care is central to her well being and we are delighted that she is receiving plenty of this. Please would you pass on our thanks to all members of staff for their care and kindness, not only to our mother but to all family members when we visit. We feel very welcome and it is lovely to see such a happy team who obviously enjoy their work and the care they show to all residents no matter what time of day.
Thank you for taking the time to write such a wonderful review of our home and the whole team here at Fleet Hall! We will share this with all the team. It is lovely to know how welcome you feel when visiting the home. The care team are so dedicated and happy which is so beneficial to the residents receiving care and I am pleased you have seen this.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Fleet Hall Care Home - Avery Collection.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Fleet Hall Care Home - Avery Collection.
Meet the Team (7)

I started as a Care Manager in 2012. I am now proud to say I am the General Manager here in Fleet. I love to provide our residents with the best person-centred care. Seeing our residents smiling and enjoying life is evidence of the excellent standard of care we provide.

I joined Fleet Hall as a care assistant in 2015. Throughout the years I have progressed, and I am now proud to say I am the Deputy Manager at Fleet Hall. I am committed to ensuring our residents receive exceptional care and are at the centre of everything we do. We strive to create a safe, loving and family-orientated environment for our residents.

I have worked in Fleet Hall since 2017 and at the start of 2024, I was given the opportunity to become the Client Liaison Manager at Fleet Hall. I am very proud to say that helping prospective residents and their families on the journey into care is the most fulfilling position I have had.
I enjoy meeting lots of people and building lasting relationships.
Fleet Hall is a wonderful purpose-built care home with such a homely atmosphere alongside a caring and dedicated team.

I have three decades of knowledge and experience in catering in many different settings.
I am particularly passionate about fresh seasonal produce and its nutritional contribution to a well-balanced diet.
My team and I strive to provide a tasty and enjoyable dining experience for all our residents.

I have been very lucky to work at Fleet Hall for nearly 20 years next year as Lead Concierge. I have a great team on Concierge and enjoy meeting residents and their families, it’s a very rewarding job and each day is varied. We have a great team at Fleet Hall that I thoroughly enjoy working with and being part of a team that is very passionate about providing the best care.

I started working at Fleet Hall in the Reminiscence neighbourhood supporting residents living with Dementia. I worked as a senior carer for 5 wonderful years before being given the opportunity to become the Activity Manager. I really enjoy getting the residents involved in all we have to offer in our daily activity programme.
We run numerous clubs including Knitting, singing, cookery and gardening. We organise a variety of outings including boat trips, theatre trips, lunches and picnics and our country rides on the minibus are always very popular as many residents are local people and enjoy the scenery. I’m lucky to be part of such an incredible team across all departments who always go over and above.

I started working at Fleet Hall in 2021 as a care assistant in the Assisted Living neighbourhood, during this time I trained to administer medications and was promoted to a Senior Care Assistant. I have found my passion working in care. I feel honoured to work with our amazing and committed team here to improve the quality of life for our residents.
Frequently Asked Questions about Fleet Hall Care Home - Avery Collection
What types of Care is Fleet Hall Care Home - Avery Collection registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Fleet Hall Care Home - Avery Collection have?
There are 58 Single Rooms and 10 Couples/Companion Rooms.
What are the Facilities & Services at Fleet Hall Care Home - Avery Collection?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Fleet Hall Care Home - Avery Collection to the centre of Fleet?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
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