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Fleet Hall Care Home - Avery Collection

22-26 Church Road, Fleet, Hampshire GU51 4NB
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The staff are amazing, they are kind, caring and professionalBev H(Niece of Resident/Service User)
Fleet Hall Care Home - Avery Collection, Fleet
Fleet Hall Care Home - Avery Collection, Fleet
Fleet Hall Care Home - Avery Collection, Fleet

Nestled on the serene and leafy Church Road, Fleet Hall stands out as one of the most opulent residential care homes in Fleet. Accommodating up to 75 residents, the care home offers shared bedrooms for couples seeking to stay together and continue their care journey while creating new memories.

Fleet Hall provides various care services, distinguished by a commitment to the highest standards. The residential care service supports elderly residents in...  

Care Provided by Fleet Hall Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700From £1,800
Residential Dementia CareFrom £1,800From £1,900

Contact Fleet Hall Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Louise Smith(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (10)
  • Single Rooms with ensuite Wet Room (20)

Fleet Hall Care Home - Avery Collection Reviews (123)

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9.9

Fleet Hall Care Home - Avery Collection has a Review Score of 9.9 (9.880) out of 10, based on 28 reviews in the last 2 years. Over all time Fleet Hall Care Home - Avery Collection has 123 reviews.

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Showing 123 reviews matching selected criteria
Review from Sue R (Daughter of Resident) published on 23 July 2026 Submitted via Website
Overall Experience
My Father has been at Fleet Hall for over 3 years and has been looked after very well.
Each time I visit the staff are always friendly and helpful and my father is very content there.

I would recommend.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write this lovely review. We are so happy your dad settled well into the home and enjoys the activities and time outside in the garden. The activity and care team always ensure there is lots of engagement inside the home and outside which has been very beneficial.

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Review from F W (Daughter of Resident) published on 23 July 2026 Submitted via Website
Overall Experience
Excellent care for my mother at all times. She has the independence she wants to retain but also the reassurance that there is always someone able to support her if she needs.

This doesn't diminish the role of the close family but provides support to us all to enjoy a better life balance and ensure she is safe and loving life

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of the home and care given here. It has been lovely supporting your mum in the home whilst ensuring she keeps her independence which is highly valued.

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Review from J F (Daughter of Resident) published on 10 July 2026 Submitted via Website
Overall Experience

My mum has been in Fleet Hall for 5 months now. The staff are very kind to her and treat her with respect. It was not easy making the decision to put her in a home but seeing her get her dignity back has confirmed we made the right decision. Fleet Hall is very welcoming and homely which is important for helping your loved one adjust to their new life.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for sharing your experience of the home and team here. It's wonderful to hear you feel the welcoming and homely atmosphere which is very important to us to provide to those living with us and those adjusting to their new home.

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Review from Moya M (Wife of Resident) published on 10 July 2026 Submitted via Website
Overall Experience

My husband went to Fleet Hall in January 2026 initially for 3 weeks he is in assisted living with a newly refurbished suite on the ground floor with garden views After just a few days we jointly decided he would move in permanently Fleet Hall is the best choice in face it was my first and only choice I had no need to visit other care homes My husband is so happy as indeed I am for him also for me with such trust and peace of mind The staff no matter what their job is at Fleet Hall are absolutely wonderful From the moment I walk in to visit my dear husband I feel such peace and the energy is perfect the other residents are always happy it's wonderful to interact with them Our beautiful little doggie is so loved there too it's wonderful that she can visit her daddy every day The management team are so involved with everything always there the carers all the ladies on reception are just wonderful The restaurant managers and staff the choice of food absolutely 5* in every way overall

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you so much for taking the time to write such lovely words about the home and team at Fleet Hall. It is so lovely to hear of the trust you have in the team here as this is so crucial when having your loved one in care. We want everyone to feel at home and are so happy this has been reflected. We all enjoy Rosie coming into the home and how well behaved she is.

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Review from V F (Daughter of Resident) published on 2 July 2026 Submitted via Website
Overall Experience
My mother has recently become a resident at Fleet. This was following a stay in hospital & needed to be arranged at very short notice.

The help & support offered to me , my mother & siblings has been nothing short of wonderful. Everything has been made as easy as possible & we really appreciate how friendly everyone has been.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to leave a review of the home and the team here at Fleet Hall. We are happy we were able to support your mother and even more pleased to see how well she settled into the home. We always try to ensure the process is easy and that we reduce the stress on loved ones. We...  

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Review from Debra H (Daughter of Resident) published on 13 January 2026 Submitted via Website
Overall Experience
Mum enjoyed her respite stay at Fleet Hall during what was a difficult time for the family - it truly felt like a warm hug. From the moment I walked in the home the staff were fantastic, they greeted you with genuine smiles and made you feel instantly at ease. Everyone was attentive, patient and treated mum with the utmost respect.
The food was delicious albeit it too much , mum's complaint ! plenty of options to choose from . Mum loved or rather her great granddaughters loved the cafe , even thought they are only 5 and 7 they were made very welcome every time.
The activities were varied ranging from gentle exercises to cooking and craft sessions and despite my mums blindness she was always made welcome and included.

Overall Fleet Hall gave my mum a comfortable ,caring, supportive space for 4 weeks and when the need arises I will definitely seek out a room for her again

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for sharing such a warm and thoughtful review. It means a great deal to hear that Fleet Hall provided comfort and reassurance during a challenging time for your family. The team will be delighted to know their genuine welcome, attentive care, and respectful support made such a positive...  

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Review from Caren P (Wife of Resident) published on 12 January 2026 Submitted via Website
Overall Experience
It was a stressful time for my husband to take Respite as he had just come out of hospital but felt "at home" straight away which was a relief for all our family.

Everyone who visited my husband was impressed with the home and the care from the staff.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for sharing your experience. It's wonderful to hear that your husband felt at home so quickly after such a stressful time, and that this brought reassurance to your whole family. The team will be delighted to know their care and warmth made such a positive impression on both him and everyone who visited. Your kind words mean a great deal to us.

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Review from Amber-Rose S (Granddaughter of Resident) published on 8 October 2025 Submitted via Website
Overall Experience

My grandmother stayed here for 2 weeks in August for respite care whilst I was abroad. She has stayed previously here and there but the name of the building/ management has changed over the years. However the derive and amenities were still spot on. She had the best time and I didn't have to worry at all whilst I was away. It's honestly like a little holiday and just really lovely to have some peace of mind for everyone. Would happily recommend to anyone I know.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of the home and staff here. It was lovely for your Grandmother to return for another respite stay with many of the team remembering her from her previous stay. We were pleased she was able to enjoy her break away with us, and that you could then enjoy being away worry free.

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Review from Chris W (Son of Resident) published on 7 October 2025 Submitted via Website
Overall Experience

Dad moved in following a slight decline in memory. Having looked at a few local care homes, Fleet Hall stood out for it's very high quality room (recently refurbished), lovely caring staff, great food and good focus on keeping the residents engaged in a variety of activities, both within and away from the home. The home is conveniently located within Fleet town centre but has good sized and peaceful grounds to enjoy. Dad is only 3 weeks in but is starting to settle after an understandable unsettling transition from home to care home - but the staff have been very good in helping him through this initial period. I am confident that he will fully settle in time and enjoy what the home has to offer.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of our home and staff here. We have seen ourselves your dad settling more especially with all the activities which he enjoys. We are so fortunate to have such a caring and compassionate team as they make such on impact on those living here...  

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Review from Patricia S (Resident / Service User) published on 29 September 2025 Submitted via Website
Overall Experience

I moved here from Avery Bagshot to be nearer my family and walking distance to the shops. Moving into Fleet Hall has been like moving back home and I have a wonderful room. Through my recent diagnosis the whole team have been very supportive and caring.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you so much for taking the time to write such a lovely review of the home and team here. It is wonderful to know you feel a home here and we always say it is like a home and family here at Fleet Hall, but hearing this come from your personal experience in the home is so special.

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Review from Samantha C (Daughter of Resident) published on 15 September 2025 Submitted via Website
Overall Experience

My mother was resident at Fleet Hall in the Dementia unit for very nearly 2 years. During that time, she received excellent care. She had a lovely room where she was able to bring all her own pictures and ornaments from home. As her illness progressed and she became more confused and eventually lost her mobility, the levels of care and attention were marvellous. In my view, the biggest asset of Fleet Hall is the compassionate staff team who looked after her so well despite my mother sometimes being challenging. When my mother entered into the 'end of life' phase they were wonderful and carried me through that particularly difficult time. I would absolutely recommend Fleet Hall to anyone navigating the difficult journey of dementia.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of the home and staff here. It has been lovely to support your mum during her time here at Fleet Hall. We are so fortunate to have such a caring and compassionate team as they make such on impact on those living here and their families. All the team are so grateful to hear such wonderful feedback.

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Review from Nigel D (Son of Resident) published on 15 August 2025 Submitted via Website
Overall Experience
My mother had been in hospital for a while and I needed help my dad find a care home for mum with specific requirements. Unfortunately the first home didn't work to mums needs. Fleet Hall had an opening, dad and I visited there and were met with absolute professionalism by the client liaison manager and team. After a couple of days they were able to transfer mum from the hospital to Fleet Hall. From there the experience has been truly great. All the personnel and managers are wonderful. I receive very good consistent communication about mum. Moreover dad visits mum at the facility pretty much daily and they care and demonstrate so much empathy for him too.

Thanks to Fleet Hall.

Reply from Louise Smith, General Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of our home and all the team here at Fleet Hall! We are delighted to hear such lovely and personal feedback and are happy to hear that your Mum has settled and your Dad is able to visit frequently, which is so important. We are fortunate...  

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Review from D E (Sister-in-law of Resident) published on 15 August 2025 Submitted via Website
Overall Experience
We were looking for somewhere that was safe and provided my sister in law with the extended family she needed.
Since being at Fleet Hall she has joined in and had daily focus. Everyone has made her feel so welcome that she looks the most relaxed we have seen her! She laughs and joins in.

We are eternally grateful for the seamless care and attention she receives.

Reply from Louise Smith, General Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of our home and all the team here at Fleet Hall! We are delighted to hear such lovely and personal feedback and are happy to hear that you have seen that your sister in law has settled so well, which is so important. We are fortunate to...  

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Review from R P (Daughter of Resident) published on 17 June 2025 Submitted via Website
Overall Experience

My sister & I are so grateful to Fleet Care Home for having an available room for our father, at short notice following the death of our mum, who was his carer, as he has Dementia. The staff have been excellent, so caring and attentive towards our dad and excellent at settling him in and introducing him to other residents and including him on the various activities. We are sure he will be very happy at Fleet Care home. With him being there my sister and I know he is being well taken care of and safe.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of the home and staff here. It has been lovely supporting your dad to settle in and introducing him to other residents here at Fleet Hall. He is very social and really enjoys all the activities and getting involved. I am pleased you both have reassurance and peace of mind knowing with him being in the home.

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Review from Helen S (Daughter of Resident) published on 8 May 2025 Submitted via Website
Overall Experience

My parents leaving their home of 40 years was not expected to be an easy time. I am absolutely delighted in the warm welcome they received from everybody at Fleet Hall as it made the transition so easy and successful beyond my wildest expectations. They have both flourished in the 3 weeks they have been at Fleet Hall and everybody truly treating them with dignity and respect has made them really happy. They have already moved on with their new lives so much so that they now see Fleet Hall as their new real home. A big thank you to everybody at Fleet Hall for delivering what I thought would be impossible in such a very short time.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of our home and all the team here at Fleet Hall! We are delighted to hear such wonderful and personal feedback and are so happy your parents are feeling at home here. They have both settled in so well and it is amazing to see them enjoying time together but also participating in activities and events.

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Review from John C (Husband of Resident) published on 18 March 2025 Submitted via Website
Overall Experience

Having dismissed two previous care homes my daughter and myself arrived at Fleet Hall and were immediately taken by the feeling of space and general layout of the ground floor. However, as lovely as the building is this was not the important aspect that we were looking for. As we were shown round the building, we both watched carefully how the staff interacted with the residents. This was all that we hoped for. All of the staff interacted with the residents with care, friendliness and affection. It was very difficult for me to recognise that the time had come for me to put my wife in a care home and this must have been obvious to the staff who showed us around. They were so understanding and showed me the same care and attention that they have continued to show my wife. Whilst it has been hard for me, I know that I have left my wife in the hands of the best people possible. I can now relax for the first time in years knowing she will be looked after and cared for. Thank you.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of our home and all the team here at Fleet Hall! We are delighted to hear such lovely and personal feedback and are happy to hear that you have seen the compassion from the team here, which is so important. We are fortunate to have such a...  

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Review from Kay N (Daughter of Resident) published on 7 March 2025 Submitted via Website
Overall Experience

My mother has been in Fleet Hall since May 2022 and is completely settled. She has always been reticent to meet new people due to her autism but with the constant attention and having a small group on the Jubilee floor, she feels comfortable with the other residents. She is always undertaking some new craft project, helping with gardening when the weather is nice and enjoying trips out. The change in her wellbeing and physical health is quite remarkable and she often mentions the kindness, patience and caring nature of the staff when talking to me.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write this lovely review. We are so pleased to hear and see the positive change in her wellbeing and physical health since moving into the home. The activity and care team always ensure there is lots of engagement inside the home and outside which is very beneficial.

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Review from J P (Regular Volunteer) published on 28 February 2025 Submitted via Website
Overall Experience

As a regular volunteer at Fleet Hall, I have spent plenty of time talking to residents and I must say that I have rarely ever heard any of them complain about the quality of service at Fleet Hall. They speak highly of the carers, activities staff and concierge team and appear to really enjoy the events on offer. I have noticed that the different departments, particularly the carers are often understaffed but are always working hard to provide the best quality of care. The staff and residents are all lovely and the care home has an amazing warm atmosphere about it.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review about the team and atmosphere here at Fleet Hall. We are delighted to have volunteers come into the home spending time with the residents and joining in with events we have.

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Review from Jacqueline P (Daughter of Resident) published on 20 February 2025 Submitted via Website
Overall Experience

My mother moved into Fleet Hall in December 2024. She had previously been visiting the home on a weekly basis to join in activities and this made the move much easier as she had got to know a lot of the staff and was able to pick and reserve a lovely room. Myself and other members of the family and friends are always given a lovely welcome when we visit.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to complete a review. It was wonderful for your mum to make friendships and feel comfortable in the home prior to moving into Fleet Hall. We are happy we were able to support her and she really does enjoy getting involved in all the activities in the home which is...  

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Review from J J (Daughter of Resident) published on 19 February 2025 Submitted via Website
Overall Experience

We are very pleased to know that our mother is comfortable and well cared for at Fleet Hall, especially on Jubilee Floor. As a family, we believe good care is central to her well being and we are delighted that she is receiving plenty of this. Please would you pass on our thanks to all members of staff for their care and kindness, not only to our mother but to all family members when we visit. We feel very welcome and it is lovely to see such a happy team who obviously enjoy their work and the care they show to all residents no matter what time of day.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a wonderful review of our home and the whole team here at Fleet Hall! We will share this with all the team. It is lovely to know how welcome you feel when visiting the home. The care team are so dedicated and happy which is so beneficial to the residents receiving care and I am pleased you have seen this.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Fleet Hall Care Home - Avery Collection.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Fleet Hall Care Home - Avery Collection.

Meet the Team (7)

Louise Smith
Louise SmithJob Title:General ManagerJoined: 2012

I started as a Care Manager in 2012. I am now proud to say I am the General Manager here in Fleet. I love to provide our residents with the best person-centred care. Seeing our residents smiling and enjoying life is evidence of the excellent standard of care we provide.

Donna Hobson
Donna HobsonJob Title:Deputy managerJoined: 2015

I joined Fleet Hall as a care assistant in 2015. Throughout the years I have progressed, and I am now proud to say I am the Deputy Manager at Fleet Hall. I am committed to ensuring our residents receive exceptional care and are at the centre of everything we do. We strive to create a safe, loving and family-orientated environment for our residents.

Melody Laver-Snape
Melody Laver-SnapeJob Title:Client Liaison ManagerJoined: 2017

I have worked in Fleet Hall since 2017 and at the start of 2024, I was given the opportunity to become the Client Liaison Manager at Fleet Hall. I am very proud to say that helping prospective residents and their families on the journey into care is the most fulfilling position I have had.

I enjoy meeting lots of people and building lasting relationships.

Fleet Hall is a wonderful purpose-built care home with such a homely atmosphere alongside a caring and dedicated team.

Gerardo Buonomo
Gerardo BuonomoJob Title:Head ChefJoined: 2018
I have been a part of the team at Fleet Hall since 2018 and I was promoted to Head Chef in June 2024.

I have three decades of knowledge and experience in catering in many different settings.

I am particularly passionate about fresh seasonal produce and its nutritional contribution to a well-balanced diet.

My team and I strive to provide a tasty and enjoyable dining experience for all our residents.

Cheryl Nash
Cheryl NashJob Title:Lead ConciergeJoined: 2006

I have been very lucky to work at Fleet Hall for nearly 20 years next year as Lead Concierge. I have a great team on Concierge and enjoy meeting residents and their families, it’s a very rewarding job and each day is varied. We have a great team at Fleet Hall that I thoroughly enjoy working with and being part of a team that is very passionate about providing the best care.

Lisa Fretton
Lisa FrettonJob Title:Wellbeing ManagerJoined: 2015

I started working at Fleet Hall in the Reminiscence neighbourhood supporting residents living with Dementia. I worked as a senior carer for 5 wonderful years before being given the opportunity to become the Activity Manager. I really enjoy getting the residents involved in all we have to offer in our daily activity programme.

We run numerous clubs including Knitting, singing, cookery and gardening. We organise a variety of outings including boat trips, theatre trips, lunches and picnics and our country rides on the minibus are always very popular as many residents are local people and enjoy the scenery. I’m lucky to be part of such an incredible team across all departments who always go over and above.

Henrietta Belan
Henrietta BelanJob Title:Senior Care AssistantJoined: 2021

I started working at Fleet Hall in 2021 as a care assistant in the Assisted Living neighbourhood, during this time I trained to administer medications and was promoted to a Senior Care Assistant. I have found my passion working in care. I feel honoured to work with our amazing and committed team here to improve the quality of life for our residents.

Frequently Asked Questions about Fleet Hall Care Home - Avery Collection

What types of Care is Fleet Hall Care Home - Avery Collection registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fleet Hall Care Home - Avery Collection have?

There are 58 Single Rooms and 10 Couples/Companion Rooms.

What are the Facilities & Services at Fleet Hall Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Fleet Hall Care Home - Avery Collection to the centre of Fleet?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

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