What types of Care is Fleet Hall Care Home - Avery Collection registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fleet Hall Care Home - Avery Collection have?

There are 58 Single Rooms and 10 Couples/Companion Rooms.

What are the Facilities & Services at Fleet Hall Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fleet Hall Care Home - Avery Collection to the centre of Fleet?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Fleet Hall Care Home - Avery Collection, 22-26 Church Road, Fleet, Hampshire GU51 4NB

Review from Samantha C (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

My mother was resident at Fleet Hall in the Dementia unit for very nearly 2 years. During that time, she received excellent care. She had a lovely room where she was able to bring all her own pictures and ornaments from home. As her illness progressed and she became more confused and eventually lost

her mobility, the levels of care and attention were marvellous. In my view, the biggest asset of Fleet Hall is the compassionate staff team who looked after her so well despite my mother sometimes being challenging. When my mother entered into the 'end of life' phase they were wonderful and carried me through that particularly difficult time. I would absolutely recommend Fleet Hall to anyone navigating the difficult journey of dementia.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of the home and staff here. It has been lovely to support your mum during her time here at Fleet Hall. We are so fortunate to have such a caring and compassionate team as they make such on impact on those living here and their families. All the team are so grateful to hear such wonderful feedback.

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Review from Nigel D (Son of Resident) published on 15 August 2025 Submitted via Website • Report

Overall Experience

My mother had been in hospital for a while and I needed help my dad find a care home for mum with specific requirements. Unfortunately the first home didn't work to mums needs. Fleet Hall had an opening, dad and I visited there and were met with absolute professionalism by the client liaison manager

and team. After a couple of days they were able to transfer mum from the hospital to Fleet Hall. From there the experience has been truly great. All the personnel and managers are wonderful. I receive very good consistent communication about mum. Moreover dad visits mum at the facility pretty much daily and they care and demonstrate so much empathy for him too.
Thanks to Fleet Hall.

Reply from Louise Smith, General Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of our home and all the team here at Fleet Hall! We are delighted to hear such lovely and personal feedback and are happy to hear that your Mum has settled and your Dad is able to visit frequently, which is so important. We are fortunate to have such a dedicated and caring team. We are also pleased to know you can relax knowing your Mum is being cared for.

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Review from D E (Sister-in-law of Resident) published on 15 August 2025 Submitted via Website • Report

Overall Experience

We were looking for somewhere that was safe and provided my sister in law with the extended family she needed.
Since being at Fleet Hall she has joined in and had daily focus. Everyone has made her feel so welcome that she looks the most relaxed we have seen her! She laughs and joins in.
We are eternally

grateful for the seamless care and attention she receives.

Reply from Louise Smith, General Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of our home and all the team here at Fleet Hall! We are delighted to hear such lovely and personal feedback and are happy to hear that you have seen that your sister in law has settled so well, which is so important. We are fortunate to have such a dedicated and caring team. We are also pleased to know you can relax knowing your sister in law is enjoying the benefits of living at Fleet Hall.

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Review from R P (Daughter of Resident) published on 17 June 2025 Submitted via Website • Report

Overall Experience

My sister & I are so grateful to Fleet Care Home for having an available room for our father, at short notice following the death of our mum, who was his carer, as he has Dementia. The staff have been excellent, so caring and attentive towards our dad and excellent at settling him in and introducing

him to other residents and including him on the various activities. We are sure he will be very happy at Fleet Care home. With him being there my sister and I know he is being well taken care of and safe.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of the home and staff here. It has been lovely supporting your dad to settle in and introducing him to other residents here at Fleet Hall. He is very social and really enjoys all the activities and getting involved. I am pleased you both have reassurance and peace of mind knowing with him being in the home.

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Review from Helen S (Daughter of Resident) published on 8 May 2025 Submitted via Website • Report

Overall Experience

My parents leaving their home of 40 years was not expected to be an easy time. I am absolutely delighted in the warm welcome they received from everybody at Fleet Hall as it made the transition so easy and successful beyond my wildest expectations. They have both flourished in the 3 weeks they have

been at Fleet Hall and everybody truly treating them with dignity and respect has made them really happy. They have already moved on with their new lives so much so that they now see Fleet Hall as their new real home. A big thank you to everybody at Fleet Hall for delivering what I thought would be impossible in such a very short time.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of our home and all the team here at Fleet Hall! We are delighted to hear such wonderful and personal feedback and are so happy your parents are feeling at home here. They have both settled in so well and it is amazing to see them enjoying time together but also participating in activities and events.

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Review from John C (Husband of Resident) published on 18 March 2025 Submitted via Website • Report

Overall Experience

Having dismissed two previous care homes my daughter and myself arrived at Fleet Hall and were immediately taken by the feeling of space and general layout of the ground floor. However, as lovely as the building is this was not the important aspect that we were looking for. As we were shown round the

building, we both watched carefully how the staff interacted with the residents. This was all that we hoped for. All of the staff interacted with the residents with care, friendliness and affection. It was very difficult for me to recognise that the time had come for me to put my wife in a care home and this must have been obvious to the staff who showed us around. They were so understanding and showed me the same care and attention that they have continued to show my wife. Whilst it has been hard for me, I know that I have left my wife in the hands of the best people possible. I can now relax for the first time in years knowing she will be looked after and cared for. Thank you.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of our home and all the team here at Fleet Hall! We are delighted to hear such lovely and personal feedback and are happy to hear that you have seen the compassion from the team here, which is so important. We are fortunate to have such a dedicated and caring team. We are also pleased to know you can relax knowing your wife is being cared for.

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Review from Kay N (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report

Overall Experience

My mother has been in Fleet Hall since May 2022 and is completely settled. She has always been reticent to meet new people due to her autism but with the constant attention and having a small group on the Jubilee floor, she feels comfortable with the other residents. She is always undertaking some new

craft project, helping with gardening when the weather is nice and enjoying trips out. The change in her wellbeing and physical health is quite remarkable and she often mentions the kindness, patience and caring nature of the staff when talking to me.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write this lovely review. We are so pleased to hear and see the positive change in her wellbeing and physical health since moving into the home. The activity and care team always ensure there is lots of engagement inside the home and outside which is very beneficial.

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Review from J P (Regular Volunteer) published on 28 February 2025 Submitted via Website • Report

Overall Experience

As a regular volunteer at Fleet Hall, I have spent plenty of time talking to residents and I must say that I have rarely ever heard any of them complain about the quality of service at Fleet Hall. They speak highly of the carers, activities staff and concierge team and appear to really enjoy the events

on offer. I have noticed that the different departments, particularly the carers are often understaffed but are always working hard to provide the best quality of care. The staff and residents are all lovely and the care home has an amazing warm atmosphere about it.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review about the team and atmosphere here at Fleet Hall. We are delighted to have volunteers come into the home spending time with the residents and joining in with events we have.

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Review from Jacqueline P (Daughter of Resident) published on 20 February 2025 Submitted via Website • Report

Overall Experience

My mother moved into Fleet Hall in December 2024. She had previously been visiting the home on a weekly basis to join in activities and this made the move much easier as she had got to know a lot of the staff and was able to pick and reserve a lovely room. Myself and other members of the family and

friends are always given a lovely welcome when we visit.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to complete a review. It was wonderful for your mum to make friendships and feel comfortable in the home prior to moving into Fleet Hall. We are happy we were able to support her and she really does enjoy getting involved in all the activities in the home which is amazing. We are so pleased as family you all feel welcome when coming to visit or join in with activities also.

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Review from J J (Daughter of Resident) published on 19 February 2025 Submitted via Website • Report

Overall Experience

We are very pleased to know that our mother is comfortable and well cared for at Fleet Hall, especially on Jubilee Floor. As a family, we believe good care is central to her well being and we are delighted that she is receiving plenty of this. Please would you pass on our thanks to all members of staff

for their care and kindness, not only to our mother but to all family members when we visit. We feel very welcome and it is lovely to see such a happy team who obviously enjoy their work and the care they show to all residents no matter what time of day.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a wonderful review of our home and the whole team here at Fleet Hall! We will share this with all the team. It is lovely to know how welcome you feel when visiting the home. The care team are so dedicated and happy which is so beneficial to the residents receiving care and I am pleased you have seen this.

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Review from Sean T (Son of Resident) published on 19 February 2025 Submitted via Website • Report

Overall Experience

Since my father has been at Fleet Hall there has been marked improvement of his overall health. He is a lot happier. All the staff at Fleet Hall have always made me feel welcome. I would like to say thank you to all the staff.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write this lovely review of Fleet Hall. I am pleased you have noted the improvements in your father and that he has been happier since being in the home. We love having a whole home and open approach at Fleet Hall and it is wonderful to know you feel welcome visiting the home.

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Review from M W (Daughter of Resident) published on 10 February 2025 Submitted via Website • Report

Overall Experience

Our experience of visiting, electronic communication and interacting with the residents and staff at Fleet Hall - Avery care home in our consideration of it for mum has been an absolute delight. The staff are professional, warm and available at all times. They completed their assessment of mum extremely

quickly and have guided us through the practicalities of funding, moving her in and, now that mum is a resident, are keeping us informed of her interaction with other residents, staff and the activities. I highly recommend this care home to anyone who is considering a residential care home for their loved one. We are thrilled to have found a place where mum will be cared for comprehensively for the rest of her life, where there is ample support for the shifting realities that vascular dementia presents. Thank you Fleet Hall - Avery!

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review for Fleet Hall and the team! We are delighted to do everything we can to ensure we give you all the information to support you with making an informed decision. We are so pleased to read your positive experience and know how we as a team have contributed to this. It is lovely to keep families updated with their loved ones activities which are such a vital part of their day.

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Review from J F (Regular Volunteer) published on 31 January 2025 Submitted via Website • Report

Overall Experience

I come to the home on a regular basis as a volunteer. I chat quite candidly with the residents and they often tell me their concerns, so I do know that it is not perfect. In general the care staff are all friendly, kind and overworked. The entertainment staff are very caring and a joy to know, they

are so inventive with the things they do for the residents.

In my time there I have noticed cuts and changes, which are the obvious signs of it being a business. The residents seem happy on the whole and the home is clean and tidy and their rooms are nice.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for your review. We understand how important it is for our residents to have ongoing stimulation and are very active in the local community as well as bringing the local community into the home. We treat all residents with dignity and respect, and we take your comments regarding our care practice seriously. If you would like to discuss any specific concerns further, please don't hesitate to reach out to us directly. Your input is important to us as we continuously aim to improve our services for those living in the home.

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Review from Rosemary P (Cousin of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

On entering the home it is obvious that Fleet Hall is very upmarket with its chandelier and grand piano in the entrance The reception area was manned by a friendly well presented lady. We were shown the room that was to be ' home' for the next couple of weeks. We knew that it would be a shared bathroom

and that wasn't entirely successful, my cousin didn't have a shower for the full two weeks we only found that out the day before she was leaving. One thing she was not too keen on was that there was only a call button in the rooms and no panic button on a lanyard. All the staff were very friendly and attentive and there were many of them. On the whole the experience was worthwhile and enjoyable.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for your review. We understand how important it is for families to feel confident in the care their loved ones receive. We treat all residents with dignity and respect, and we take your comments regarding our care practice seriously. We ensure on assessment prior to admission we establish their needs and wishes and support them with maintaining their dignity and independence. If you would like to discuss any specific concerns further, please don't hesitate to reach out to us directly. Your input is important to us as we continuously aim to improve our services.

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Review from C S (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report

Overall Experience

The staff at Fleet Hall were great in helping to move dad out of hospital and into Fleet Hall. They communicated well with family members so everyone was kept up to date and involved in the whole process. This took away any anxiety and dad had a smooth transition into Fleet Hall. All the staff have

been friendly, helpful and caring. After 4 weeks of hospital gowns and lying in bed it has been wonderful to see him shaved, dressed, sitting in a wheelchair and starting to engage in life again. Dad enjoys the meals so is eating well and will hopefully regain the weight he's lost. But best of all Fleet Hall have managed to work it so dad is back with his wife of 65 years and they can continue to grow old together. Thank you.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review for Fleet Hall and the team! We were delighted to do everything we could to ensure he was back with his wife, continuing to make memories and enjoy time together. It is lovely to read such a positive experience and know how we as a team have contributed to this.

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Review from J B (Resident) published on 20 January 2025 Submitted via Website • Report

Overall Experience

I moved into Fleet Hall just before Christmas 2024, having spent time popping in for some activities and lunches. I was made to feel so welcome that the move to permanent residency was smooth and easy. I know I made the right choice. The care, efficiency and attention to detail is superb in relation

to all departments: Management, Nursing, Care, Activities, Housekeeping, Catering, and Concierge. Nothing seems to be too much trouble.

I enjoy many of the activities; the good food with sensible size portions and relaxing in my very comfortable suite. The welcome extends to my family and visitors which is very important to me. I am impressed at how Fleet Hall works hard to be part of the community by extending out to, and welcoming in, local groups such as nurseries/schools, scout troops, charities, library, choirs, etc. Special occasions are marked with great imagination and attention to detail.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of our home and the team here at Fleet Hall! We are delighted to hear such lovely and personal feedback and are happy to hear how we have supported you to have a smooth and easy transition into the home. It has been wonderful to see you flourish joining in with all the activities and events in the home with your inspirational and positive attitude.

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Review from T A (Son of Resident) published on 16 October 2024 Submitted via Website • Report

Overall Experience

It's a difficult time moving a parent from their long-time home to a new environment and situation for both the resident and the family. All the staff at Fleet Hall have been very friendly, helpful and professional which has made the process easier, offering help and support to all of us. As it's early

days for mum's move she is still settling in and finds the other residents' company and the nursing staff support comforting.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of our home and the team here at Fleet Hall! We are delighted to hear such lovely and personal feedback and are happy to hear how we have supported you all to ensure the process has been easier and smoother.

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Review from T D (Daughter of Resident) published on 23 August 2024 Submitted via Website • Report

Overall Experience

A very friendly and welcoming team at Fleet Hall. The staff are kind and considerate of the needs of the residents and very professional in their approach. The daily activities programme offers a variety of activities for all interests - the team have done a fantastic job organising day trips and events.

A great Summer Fete in July and we look forward to the Canal Boat trip. Thank you to the Manager and her team.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for such a wonderful review of our home and the team here at Fleet Hall! We love having families join in and feel so welcome in the home and join our events.

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Review from Tony E (Son of Resident) published on 2 May 2024 Submitted via Website • Report

Overall Experience

Having reached the ripe old age of 93, my father wanted to see more of his family and decided to give up living in splendid isolation and move nearer to his children. In looking for a care home within easy travelling distance, Fleet appeared a strong option. The choices were varied and finding a home

that shared his values and expectations, we settled on Fleet Hall Care Home. He received a warm welcome from, not only the management, but from everyone at the home. The service has been helpful and professional with every need catered for. From the moment he arrived, he has been helped to live his life to the full, nothing seems too much and no matter what time we visit, we are never more than 15 mins from one of the excellent staff, popping their head round his door, offering refreshment, helping him dress, wash or shower, and making sure that he doesn't miss a meal or opportunity to connect with other guests. I would have no issue with recommending the home, the staff and the facilities.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a wonderful review of our home and the whole team here at Fleet Hall! We are delighted to hear such lovely and personal feedback and are happy to hear how settling into Fleet Hall has been so positive.

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Review from J M (Daughter of Resident) published on 2 May 2024 Submitted via Website • Report

Overall Experience

I can’t thank the staff at Fleet Hall enough for the care and support they are giving my parents. Giving up living independently can be really hard for many reasons but the staff are really thoughtful and supportive, looking out for both Mum and Dad’s different needs and helping them to settle in. My

parents are really appreciative of the care they are receiving and say the staff couldn’t be nicer.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for such a lovely review of our home and the team here at Fleet Hall! We are delighted to hear such wonderful and personal feedback. It is amazing to hear how settled your parents are with everything here at Fleet Hall.