Sunrise of Fleet, Fleet, Hampshire
Sunrise of Fleet, Fleet, Hampshire
Sunrise of Fleet, Fleet, Hampshire

Sunrise of Fleet: Providing high-quality personalised residential care to residents and families throughout Hampshire. Sunrise of Fleet enjoys a quiet spot not far from the high street and moments away from the life of the town. With wide, easy-to-negotiate pavements and an abundance of coffee shops and restaurants, Fleet offers the perfect setting. Luxurious surroundings combine with expert care, a delicious menu of food and daily activities to create an environment that uplifts the mind, body and spirit. With quick access to the M3 and M25 to London and the south, their location makes it easy and convenient for family and friends to visit loved ones.

Group: Sunrise Senior Living

Person in charge: Kara Hooper (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 78 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Bulgarian, German, Spanish; Castilian, French, Italian, Portuguese

Single Rooms: 58

Shared Rooms: 10

Rooms with ensuite WC: 58

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sunrise of Fleet: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Sunrise of Fleet has a Review Score of 9.3 (9.275)

The Review Score of 9.3 (maximum of 10) for Sunrise of Fleet is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Sunrise of Fleet in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.275 for Sunrise of Fleet is calculated as follows: ( (167 Excellents x 5) + (160 Goods x 4) + (42 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 378 Ratings = 4.275

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sunrise of Fleet is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.6 positive Reviews (78 registered maximum number of service users ÷ 5). 23 Reviews ÷ 15.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    19
  • Satisfactory
    2
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunrise of Fleet?

  • Extremely LIKELY
    17
  • Likely
    10
  • Don't know
    1
  • Neither Unlikely or Likely
    3
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Sunrise of Fleet

  • Resident / Service User
    11
  • Daughter of Resident/Service User
    9
  • Niece of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Sister of Resident/Service User
    2
  • more

The residence operates with care and attention to the needs of my mother. The decision to go into care was a very traumatic event in her life and the home handled it with care and compassion. A year on and mother has settled well with the occasional regret that is sympathetically treated.
The home delivers residents, a place to call their own but with many activities and outings giving each resident many choices and the opportunity to have a good quality of life.
The food is of a high standard varied and plentiful. The dining room has the ambience of a refined hotel restaurant.
The public rooms are tastefully furnished and give room to move about with walking aids except the "Bistro" is too cluttered.
The gardens surrounding the property, whilst quite small, give residents the opportunity for fresh air.
Limited parking is available for visitors, with a covered porch for residents to enter transport in the dry.
The staff are wonderful with a great attitude that makes a happy home.

How likely would you be to recommend Sunrise of Fleet? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Marketing, Digital Marketing Executive at Sunrise of Fleet responded to this review on 09 Feb 2018:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team.

My mother-in-law feels secure and happy at Sunrise of Fleet, enjoys the activities and outings and benefits from the personalised care. She and other residents are always treated with respect and gentleness.

How likely would you be to recommend Sunrise of Fleet? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Marketing, Digital Marketing Executive at Sunrise of Fleet responded to this review on 09 Feb 2018:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team.

I moved my aunt to the home in December and it is wonderful. The staff are amazing, they are kind, caring and professional. They are always there to offer help and support to both my aunt and myself. I can’t praise them enough. My aunt is a different person treated with respect and dignity. It’s like being in a luxurious hotel.

How likely would you be to recommend Sunrise of Fleet? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marketing, Digital Marketing Executive at Sunrise of Fleet responded to this review on 09 Feb 2018:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

Having looked at several similarly priced care homes in Hampshire, I think Sunrise of Fleet is one of the best. It is light, bright and cheerful and has more the feeling of a hotel than a hospital. The staff seem great and there's a wide range of activities on offer for the residents. People seem generally to be happy.

How likely would you be to recommend Sunrise of Fleet? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Marketing, Marketing at Sunrise of Fleet responded to this review on 09 Feb 2018:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team.

Excellent service provided with a lot of activities to keep body and mind active. Not cheap but well worth it if cost is acceptable.

How likely would you be to recommend Sunrise of Fleet? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Marketing, Digital Marketing Executive at Sunrise of Fleet responded to this review on 29 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

My father currently resides in the Sunrise Care Home in Fleet. Our experience to date of the service they provide is exemplary. The facilities, location and most importantly, the staff, are excellent. They have provided my father with an extremely high level of care and they have provided myself and the rest of his family with the reassurance that he is safe and happy and is being treated with the respect that he deserves. I cannot recommend this establishment enough.

How likely would you be to recommend Sunrise of Fleet? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marketing, Digital Marketing Executive at Sunrise of Fleet responded to this review on 23 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

Feels like a residential hotel with many and varied activities going on, especially during weekdays. Staff seem very caring and take their duty of care responsibilities seriously. One or two issues with cleaning at weekends occurred but were dealt with satisfactorily. My mother is quite frail now but is treated with respect at all times. Cost is expensive but covers most activities inclusively.

How likely would you be to recommend Sunrise of Fleet? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Marketing, Digital Marketing Executive at Sunrise of Fleet responded to this review on 23 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

Our mother was admitted to Sunrise of Fleet just over one year ago. Credit can be given for many important aspects of care for the elderly such as quality of premises, cleanliness, food, overall amenities etc. Arguably, however, the most important aspect is the quality of the staff. In this regard the carers at Sunrise of Fleet are exemplary. They are professional, attentive, good-humoured, and people in whom relatives can have the utmost faith and trust. Well done Sunrise of Fleet!

How likely would you be to recommend Sunrise of Fleet? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Marketing, Digital Marketing Executive at Sunrise of Fleet responded to this review on 23 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

Sunrise of Fleet is a lovely care home and my mother is happy. Well cared for although not always appropriately dressed, I know it is difficult as she is wheelchair bound.

The laundry is a cause for concern, several items of good clothing have gone missing, cashmere sweaters are reduced in size and white bras now a paler shade of grey.

The staff are lovely and always happy to chat to me, the entertainment is good and she loves the Country Bus Trips, the driver is a lovely chap with a super voice.

On the whole a happy experience for her and the family.

How likely would you be to recommend Sunrise of Fleet? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Marketing, Digital Marketing Executive at Sunrise of Fleet responded to this review on 23 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

Sunrise is a very friendly, welcoming home. The residents are treated with respect and dignity and provided with number or stimulating activities daily. It is particularly well sited, being a short, level walk to the high street of Fleet, for those residents who are fit enough. Whilst it is not the same as one's home, I and my Mother are very satisfied that it is the best choice available

How likely would you be to recommend Sunrise of Fleet? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Marketing, Digital Marketing Executive at Sunrise of Fleet responded to this review on 23 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

We have been very pleased with Sunrise in all aspects of care for our parent who has been a resident for some time. If we have ever had any need to raise any problems or concerns they have generally been remedied or dealt with very efficiently and to our satisfaction. Neither we nor our parent, have had any reason to regret choosing Sunrise.

How likely would you be to recommend Sunrise of Fleet? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Marketing, Digital Marketing Executive at Sunrise of Fleet responded to this review on 23 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

My mother is quite settled her in Sunrise of Fleet and I am very happy with the care and accommodation she receives.

How likely would you be to recommend Sunrise of Fleet? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Marketing Manager at Sunrise of Fleet responded to this review on 20 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

A very good care home with good overall facilities and standards.
There is always room for continuous improvement especially in the dementia unit where residents cannot speak for themselves and the staff and management review and act on feedback on this continuous improvement very well.

How likely would you be to recommend Sunrise of Fleet? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Marketing Manager at Sunrise of Fleet responded to this review on 20 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

Comfortable and caring staff.

How likely would you be to recommend Sunrise of Fleet? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Marketing Manager at Sunrise of Fleet responded to this review on 17 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

I have lived at Sunrise for 6 years and received good care. As I am now losing my vision and hearing and finding it more difficult to function as I had been, but every help is given here.

How likely would you be to recommend Sunrise of Fleet? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Marketing Manager at Sunrise of Fleet responded to this review on 17 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

Satisfactory.

How likely would you be to recommend Sunrise of Fleet? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Marketing Manager at Sunrise of Fleet responded to this review on 17 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

After life at home with my late wife, I decided to move to Sunrise of Fleet in February 2016. I find I am settling to the new circumstances reasonably well and making good friends.

How likely would you be to recommend Sunrise of Fleet? Neither Unlikely or Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Marketing Manager, Marketing Manager at Sunrise of Fleet responded to this review on 17 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

My aunt became very anxious living alone and we visited Sunrise of Fleet, the accommodation suited her perfectly and there was a vacancy.
The staff could not have been more helpful getting to know my Aunt's individual preferences. I hope that she can stay here at Sunrise of Fleet indefinitely.

How likely would you be to recommend Sunrise of Fleet? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Fleet responded to this review on 15 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

Since becoming a resident, I have received the utmost co-operation from all those people either wishing to become a resident and each person who has stated they feel so lucky to be at Sunrise and have become keen to recommend the care home to others. The facilities, activities, food and accommodation are excellent. The sunrise staff are kind, helpful and willing to serve newcomers.

How likely would you be to recommend Sunrise of Fleet? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Fleet responded to this review on 15 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

Very comfortable.

How likely would you be to recommend Sunrise of Fleet? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Fleet responded to this review on 15 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

I think it is a good place.

How likely would you be to recommend Sunrise of Fleet? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Fleet responded to this review on 14 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

Very comfortable. Good service. Chance for outings. Good food.

How likely would you be to recommend Sunrise of Fleet? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Fleet responded to this review on 14 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

I am happy and well cared for.

How likely would you be to recommend Sunrise of Fleet? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Fleet responded to this review on 13 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

No real complaints. Occasions when I've visited, my sister needed changing but there was no problem in getting a carer to see to her.

How likely would you be to recommend Sunrise of Fleet? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Fleet responded to this review on 03 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team.

My friend has been very well looked after and all the staff are courteous and kind. They come and go with drugs or they move my friend to the chair, on the toilet or to do domestic duties. But she is often lonely - no-one to talk to yet constantly people are "with" her. She is an intelligent lady and she needs communication and stimulation. As to safety and security - I cannot comment!
And value for money? I do not know how much is paid for her weekly, but simply know my family and friends could not afford to send someone here (let alone me!). The atmosphere is lovely as are the house arrangements.

How likely would you be to recommend Sunrise of Fleet? Neither Unlikely or Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Rooms: Good

UK Marketing, Marketing Assistant at Sunrise of Fleet responded to this review on 01 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

Everyone is made very welcome always a smile. My husband does not understand why he is in there. But he is happy with the staff.

How likely would you be to recommend Sunrise of Fleet? Don't know

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Fleet responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team

On the whole, a good experience.

How likely would you be to recommend Sunrise of Fleet? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Manager at Sunrise of Fleet responded to this review on 21 Oct 2016:

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team.

I cannot praise the staff enough for the way they have looked after me since the death of my husband.

How likely would you be to recommend Sunrise of Fleet? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has been in Sunrise a few years now. We have always found the staff helpful and we are always informed of any illness or accidents. Mum has a lovely room looking out to the garden. She seems to enjoy taking part in the activities but can also go to her room if she needs quiet. She enjoys the food but eats very little.

How likely would you be to recommend Sunrise of Fleet? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister has been a resident of Sunrise Fleet since July 2015. Overall her care has been satisfactory. I live about a mile away from the home so am able to keep a close eye on her health and welfare. This has been an enormous help as there has been occasions when I felt her care was lacking - mainly to do with her hygiene. Invariably once brought to the attention of the staff, it's been actioned and rectified.

How likely would you be to recommend Sunrise of Fleet? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Rooms not that clean - nets falling apart. Fridge not clean, toilet hardly ever clean. Checking on residents poor, vinyl in bathroom floor seen better days. Lights not cleaned, bulbs not changed, dark dingy - small room. Overcharged put up fees then gave it to new incomers off their yearly fees. Missing cups, plates, bowls. Food small amount, dinner doesn't look good.
Some staff excellent and helpful.

How likely would you be to recommend Sunrise of Fleet? Unlikely

Average Rating: 

 2 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Satisfactory

Management: Very Poor

Safety / Security: Poor

Rooms: Very Poor

Value for Money: Very Poor

UK Marketing, Marketing Manager at Sunrise of Fleet responded to this review on 11 Oct 2016:

Thank you for taking the time to review Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise Team.

I have always been struck by the care, attention and courtesy given by the staff to the residents. The care given is discreet and not over familiar or overbearing. As a family member, I have been kept informed of any event of concern - no matter how minor - as soon after the event as possible.

How likely would you be to recommend Sunrise of Fleet? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Kara

Kara Hooper

Job Title: General Manager

Joined: 2009

Description:

I joined Sunrise of Fleet in January 2009 as a Care Manager. In March 2012 I was given the opportunity to become the Assisted Living Co-ordinator and in November 2014 the General Manager. My passion in life has always been to help others. I feel honoured to be part of such an amazing team who demonstrate love and kindness every day to our residents. I receive job satisfaction every day when I see the love and passion that our team provide for our seniors. Sunrise of Fleet is surrounded by passion, fun and laughter. It’s a joy to come to work!

Cristy

Cristy Jones

Job Title: Deputy Manager

Description:

I have been part of the Sunrise family since 2009, Fleet being the first community I worked for and I have thrived working here. Caring is one of my passions in life. Being trained as qualified Nurse has given me the opportunity to fulfil this passion and has, not only a allowed me a rewarding work life but has enriched my life. I get to work with a team of people who share the same vision as myself, and, who are constantly striving to deliver excellent care to our residents and are motivated by the impact this has to the well-being of our residents on a daily basis. I believe that my clinical background combined with a genuine caring attitude will be a great addition to Sunrise Fleet and will inspire a culture of excellence, respect, empathy and love.

Louise

Louise Smith

Job Title: Assisted Living Coordinator

Joined: 2012

Description:

I started at Sunrise as a Care Manager in 2012. I am now proud to say I am the Reminiscence Coordinator here in Fleet. I love to provide our residents with the best person-centred dementia care. My aim is to make sure their days are filled with happiness and love while they are living with dementia. Seeing our residents smiling and enjoying life is evidence of the excellent standard of care we provide

Francis

Francis Bosompim

Job Title: Reminiscence Co-ordinator

Description:

Working with the team at Sunrise Fleet gives me the opportunity to positively transform residents’ lives, to support their independence, and, to fulfil their aspirations.

My role at Sunrise Senior Living gives me professional satisfaction in the uniqueness of building a meaningful and caring relationship with my residents, and their families and friends. I feel tremendously privileged to be part of an amazing team at Sunrise Fleet, and am wholeheartedly passionate about making a difference to the lives of our residents.

Tony

Tony Dunne

Job Title: Director of Community Relations

Joined: 2014

Description:

My job role involves me meeting prospective new residents and their families. I am proud to be representing Sunrise of Fleet and get immense pleasure from ‘showing off’ our community. I see myself as privileged to be a part of a professional and dedicated team, delivering first class care and maintaining the dignity and individuality of each of our residents. The families and residents I meet on a daily basis realise very quickly the benefits Sunrise of Fleet is able to offer, both in terms of the friendly and sociable environment and the proximity to local shops and amenities. I look forward to welcoming you to our community here at Fleet

Lucy

Lucy Paynter

Job Title: Activities and Volunteers Co-Ordinator

Joined: 2013

Description:

I worked at Sunrise of Fleet since 2010 as a Lead Care Manager. Previously I worked with adults with learning disabilities, in a nursery with children, as well as an Office Manager, and a photographic assistant at Boots the Chemist. I am definitely a people person, who loves interaction with people from all different backgrounds and walks of life. This is reflected in my hobby too as I am part of an Amateur Dramatic Society, which involves putting on two musical productions a year (our residents enjoy coming to watch). I love singing, you may just catch me performing here as I recently did one afternoon for our residents! I thoroughly enjoy working here and am delighted to now be Fleet's Activities and Volunteer Coordinator. I look forward to providing our residents with variety, fun, and fulfilling activities.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sunrise of Fleet