The Fairway

Quantum Care Ltd, Green Lane, Highlands, Oxhey, Watford WD19 4LX

The Fairway, Watford, Hertfordshire
The Fairway, Watford, Hertfordshire
The Fairway, Watford, Hertfordshire

Hertfordshire care home, The Fairway, offers a skilled dementia care services, while also having half of its forty-five beds available for more typical residential care, adhering to all modern regulatory requirements.

The service has been set up to suit personal lifestyle choices, with the option of a number of activity programmes to take advantage of, as well as an onsite shop that also offers trolley deliveries.

The Fairway has comfortable lounge areas and bedrooms, is fitted with a nurse call system to ensure carers are never far from a resident in need, while also running a Meals on Wheels service.

Group: Quantum Care Ltd

Person in charge: Ionie Pusey (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 45

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single from £702 (These prices are only a guideline, please contact The Fairway to find out the exact price for your requirements.) (These prices are only a guideline, please contact The Fairway to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Open visiting policy

Parking:

On-site parking

Latest Care Quality Commission* Report on The Fairway: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 The Fairway has a Review Score of 8.6 (8.633)

The Review Score of 8.6 (maximum of 10) for The Fairway is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for The Fairway in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.439 for The Fairway is calculated as follows: ( (44 Excellents x 5) + (30 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 82 Ratings = 4.439

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.194 Points relating to the number of positive Reviews for The Fairway is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 4 Reviews ÷ 9 Target = 0.444

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Fairway?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Fairway

  • Daughter of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

The units are compact, giving a personal family feel where residents feel safe. Rooms are clean and comfortable with ample storage. Residents are closely monitored and outside professional support is engaged if necessary to ensure for their best welfare. Food is well prepared, tasty and nutritious with individual preferences catered for sympathetically. Management staff are very approachable and act swiftly to address concerns that may arise.

How likely would you be to recommend The Fairway? Neither Unlikely or Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Staff provided my grandad with a safe and welcoming home during his final stages of life.
He had dementia so it was comforting to know he would always be kept safe, his room was kept clean and provided everything he needed.
Visiting was easy and never had any problems.

How likely would you be to recommend The Fairway? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

My grandad moved to The Fairway from Bognor Regis. The Fairways is a brilliant new home for grandad and he has settled in quickly. The staff are great and friendly, it's so nice to see every resident is treated as an individual and with care and dignity. Me and my mum visit grandad nearly every day and are made to feel very welcome. Grandad is a different person with a new life at The Fairway, the staff and manager are very easy to talk to, the entertainment is brill. Me and my mum know when we go home, grandad is happy and comfortable we have no need to worry about anything. Five stars I give The Fairway.

How likely would you be to recommend The Fairway? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have visited The Fairway, several times to visit my relative, the home is quite an old building but once you are inside it does feel homely, the managers and admin staff always very friendly and helpful, care staff are friendly and only occasionally have I seen agency staff.
The home always acts upon things that need improving and you can see they try very hard with trying to improve the decor. I like the themed areas for people with Dementia. I like it that the staff do not wear uniforms which make this home more like a home rather than a hospital or nursing home, you can make yourself at home and relax in some different areas.
I have noticed that residents are well looked after and look clean and tidy, I also see the managers working on the units and walking throughout the home and interacting with staff, relatives and residents.
I don't see the activities but I do see the pictures that have been taken then placed on the walls when you walk into the main unit.

How likely would you be to recommend The Fairway? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The Fairway offers short and long-term residential care, including for those with dementia. My friend has been there for about 2.5 years, and is well cared for. She was regularly in and out of the hospital when living alone, but has been much healthier at The Fairway.
There are several separate residential areas. My friend is based in one wing with about eight residents who share a lounge-diner, and each has separate bedrooms. As she has stayed in the same wing, I have also got to know the other long-term residents of that wing. Some residents who can walk around the building can visit other areas, and chat to those in the other lounges. Various activities are arranged, although I don't generally see those, as my visits don't coincide.
The staff are friendly, and happy for me to visit at any time. I can take my friend out into the garden in her wheelchair - especially nice in summer. We even sit out under an awning in the winter so my friend can smoke.

How likely would you be to recommend The Fairway? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

My husband who has dementia was taken to another home for respite care, largely for my benefit, it was soon obvious that I would not be able to care for him and as I was not happy with the way the home was run a social worker suggested "The Fairway" - what a difference!! Both my husband and I were given every consideration. The manager said to me "If there is anything you are not happy with come to me", and she meant it. They have an Italian chef and the food is delicious, my husband was putting on weight at last. Its the best run home we could wish for.

How likely would you be to recommend The Fairway? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been at The Fairway for five years. Her Alzheimer's made her a serious challenge for my two brothers and I to give her the care she required. The staff at the Fairway are wonderful. They totally understand the nature of dementia/Alzheimer's and deliver that care with compassion and expertise. After years of homecare within the family it was a relief to know that when we had to put mum into fulltime residential care we knew 100% she was being well looked after. The staff keep us up to speed on mum's situation by phone. Whenever we visit I have never had cause for concern. We also overhear staff who do not know we are in the next room the patience they display to other residents is 5 star.

How likely would you be to recommend The Fairway? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for The Fairway

Job Vacancies

Staff Profiles

No image found

Lonie Pusey

Job Title: Registered Home Manager

Description:

Specialisms
Ionie Pusey has worked at Quantum Care for over 13 years. Her qualifications include a Leadership Certificate Level 4, Dementia Care Mapper and Dementia Care Certificate.
Qualifications
Leadership Certificate Level 4

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Fairway