Grace Muriel House - The Abbeyfield St Albans Society Ltd

104 Tavistock Avenue, St Albans AL1 2NW

Grace Muriel House provides high standards of personal care for up to 36 older people, with over 40 years of experience in supporting residents and their families.

Grace Muriel House has an overall rating of 'Outstanding' from the Care Quality Commission 24th February 2018.

When you come to Grace Muriel House you get a sense of being at home. Whether you are looking for full residency or just a short break, you will always receive a warm welcome.

Grace Muriel actively listens to their residents' and their families views, working in partnership with them is an important part of their continued commitment to improving quality of standards.

They have a management lead team of professional, trained, friendly, dedicated staff, many of whom have been with them for a number of years and all are valued members of the team. The staff provide the highest quality, 24-hour personalised care, preserving individuality whilst respecting dignity and independence.

Grace Muriel has qualified chefs, who provide a choice of freshly prepared, nutritious meals and cater for special diets. The emphasis is on 'home cooking' with the health and well-being of the elderly in mind.

Their dedicated activity co-ordinators offer a varied and diverse diary of activities for residents which include regular weekly favourites such as exercises, quizzes, bingo, and art, and many other activities from trips out to the theatre and visiting entertainers to person centred activities to suit the individual.

Grace Muriel House is a member of the Abbeyfield Society. Registered Charity Number: 211934.

Group: Abbeyfield Glasgow Society (Abbeyfield Member Societies)

Person in charge: Annette Gibbons (Registered Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 60+.

Single Rooms: 37

Rooms with ensuite WC: 21

Weekly Charges Guide: Personal Care Single £795 – £865 (These prices are only a guideline, please contact Grace Muriel House - The Abbeyfield St Albans Society Ltd to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Grace Muriel House - The Abbeyfield St Albans Society Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Grace Muriel House - The Abbeyfield St Albans Society Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Grace Muriel House - The Abbeyfield St Albans Society Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.649 for Grace Muriel House - The Abbeyfield St Albans Society Ltd is calculated as follows: ( (179 Excellents x 5) + (74 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 262 Ratings = 4.649

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Grace Muriel House - The Abbeyfield St Albans Society Ltd is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 13 Reviews ÷ 7.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Grace Muriel House - The Abbeyfield St Albans Society Ltd has a Review Score of 9.6 (9.649) from 22 Reviews


Average Ratings

  • Excellent
    17
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd?

  • Extremely LIKELY
    21
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
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  • Extremely UNLIKELY
    0

Reviewer Connection to Grace Muriel House - The Abbeyfield St Albans Society Ltd

  • Resident / Service User
    9
  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Brother-in-law of Resident/Service User
    1
  • more

A bright cheerful establishment. The staff are very helpful and all with a smile. The menu is varied with a good choice each day with plenty of vegetables. I am very happy to be here.

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

My mother was a resident of Grace Muriel for two years and was happy and content throughout her stay. Unfortunately, she suffered several TIA's which took her mobility away and caused deterioration in her mental capacity, but the staff were always loving and caring and she died peacefully in her room surrounded by family and the members of staff who had cared for her. She died in 2006 and since that time I have become a member of the 'friends' and can vouch for the standard of care from all staff.

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Extremely Likely

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Average Rating:   4.9 out of 5

My mother became a resident at Grace Muriel last October. We found the transfer from her own home to be smooth and welcoming. The staff all made sure they made her welcome and got to know her as an individual.
As her family, we feel we are listened to and made to feel very much part of her support network. From the first day, it felt like her new home and I have nothing but positive praise and thanks to give to all staff and the other residents. I know my mother is safe, cared for and kept engaged.
Thank you to all concerned.

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Extremely Likely

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Average Rating:   5 out of 5

My sister in law is now nearly 97 and is in her ninth year at Grace Muriel. She suffers from dementia and needs round the clock care. She gets this from a gifted team of carers. They are very kind and I am sure this is appreciated. When I visit, I am always made to feel at home and more often than not offered a cup of tea.
As indicated above, I would not hesitate to recommend Grace Muriel House to others.

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Extremely Likely

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Average Rating:   4.2 out of 5

Great staff. Good facilities. No regrets about moving in.

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Extremely Likely

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Average Rating:   4.4 out of 5

Excellent care in every way. All the staff are caring and compassionate, always looking to do their best for the residents.

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Extremely Likely

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Average Rating:   4.9 out of 5

The staff are welcoming and always very helpful with any requirements.
The atmosphere is one of contentment and knowing that a relative is being looked after safe and well, is very reassuring.

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

Since my father moved in to Grace Muriel House, he has been looked after very well. I have been impressed by the caring staff and by the excellent programme of activities arranged for residents.

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Extremely Likely

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Average Rating:   4.6 out of 5

My father has steadily progressed both physically and mentally since June when he became a full-time resident. He now regularly takes part in activities and enjoys interaction and banter with staff who look after him really well. He enjoys living there and is very happy.

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Extremely Likely

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Average Rating:   4.5 out of 5

All Abbeyfield homes are kind and caring.

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

After being in hospital for 8 days (usually 3 days) for knee replacement I booked into Grace Muriel House to convalesce for two weeks as I was feeling very unwell and it went a long way to my recovery. All the staff were always very helpful and caring. I know there is a project ahead to make all rooms ensuite, then my rating would have been excellent.

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Extremely Likely

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Average Rating:   4.9 out of 5

Dad moved into Grace Muriel House following a previous period of respite care. Having previously said that he would never want to live in a care home, his views have been transformed by his stay here. He is very happy and extremely well cared for. Staff are unfailingly kind, good humoured and caring. They are also quick to spot any health issues and ensure they are dealt with. As a visitor, I too feel very welcome. I cannot rate this home highly enough.

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

I have been surprised by the care and friendship of all the staff. The food is varied and of a high standard. Interests and activities are a regular feature for our entertainment.

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

This 'home' is very well managed throughout. The staff in all depts are very respectful and extremely generous. Many work long hours but their attitude and kindness prevail at all times. The menu is very varied and a large selection is available on a daily basis and great patience is exercised when residents change their minds. The laundry is well managed and very well carried out and properly done. We all feel very relaxed, safe and 'at home' here.

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Extremely Likely

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Average Rating:   5 out of 5

Grace Muriel House - home - my home since August 2015. My home is comfortable and cosy and I call it my retreat. I live my life pretty much as I used to in my flat, but knowing that there is care and help when I need it, which is necessary at times. My real pleasure is that a cheery (good night) from the staff and a bright good morning as well - they are lovely.

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Extremely Likely

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Average Rating:   3.9 out of 5

I came to Grace Muriel after I was ill and it suited me to stay. If you have to be in "care" there is nowhere better, all options considered.

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Likely

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Average Rating:   3.7 out of 5

I have been a resident here for the last 3 years and I have the best care I could wish for. All the staff are kind. They will do everything they can for you and I am very happy here.

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

My sister was living at home alone after losing her husband. She was lonely, depressed and not caring for herself properly or socialising. In August 2015 she had a few weeks respite in Grace Muriel House after a fall. Her mood and her health improved as she was extremely well looked after. She and I decided that she would be happier living at Grace Muriel House than at home.
It is a lively, happy place. The staff are friendly and treat everyone with respect and dignity and always make visitors welcome. The activities, which are imaginative, well organised and lots of fun for the residents, are organised by the fantastic activities team. This is a Care Home that we would highly recommend to anyone.

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident at Grace Muriel House for 18 months. She is in her late nineties; smart with an active mind but frail. She had lived independently all her life and the Grace Muriel House staff were outstanding in helping her transition to her new environment. Grace Muriel House is a warm and caring place with high standards of care catering and general approach. The staff are delightful engaged and cheerful with notably low levels of staff turnover. There are a good range of activities and a superb garden. Definitely recommended for those who want really good care with a sense of community at a fair price.

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

Living here has taken me a little getting used to but it's a lovely place to live with lots of friendly faces, both staff and fellow residents who I can call friends. I am happy I no longer have to make the decisions on running a home and can relax here, with my laundry, meals and housekeeping being taken care of by the staff.

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Extremely Likely

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Average Rating:   4.3 out of 5

My mother has been a resident at this home since January 2015. She has settled into the home really well and has now found a new lease of life after being widowed in 2013. She has a lovely new circle of friends and is active every day with all the wonderful activities on offer. Her enjoyment of the garden has been immense and she has taken up gardening again after a period of ill health. Making marmalade, knitting blankets attending communion are all things that she is enjoying at the home.

The peace of mind I now have that she is being well cared for 24/7 I cannot put into words. I am greeted by all the staff with a friendly smile and it is somewhere I love to visit. I know my Mum is now having 'her retirement' and is enjoying life. If she is ill at all she is well cared for at any time of day or night. I visited many care homes and this is truly one of the best. A lovely 'family 'feel.

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

The home is caring, considerate and very friendly,both to residents and visitors. All the staff are helpful and it shows that they really care for those who live there. A good range of activities set at a level that all can enjoy. A really nice place to be. I can't wait to get old so I can go there!

How likely would you be to recommend Grace Muriel House - The Abbeyfield St Albans Society Ltd? Extremely Likely

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Average Rating:   5 out of 5

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Staff Profiles

Annette

Annette Gibbons

Job Title: Registered Manager

Joined: 2005

Description:

Annette began her career as registered nurse and has worked in the care sector since 1991. She was a Registered Manger in a large nursing home in St Albans for 8 years before becoming the Registered Manager at Grace Muriel House in 2005. Annette has a passion for care and strives for excellence. Annette believes in developing staff to their maximum potential, and maintains her own personal development to ensure residents receive the best possible care. Annette has a hands on approach, with daily contact with residents, valuing their views and involvement in how Grace Muriel is run.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Grace Muriel House - The Abbeyfield St Albans Society Ltd