Heath House

Quantum Care Ltd, Elstree Road, Bushey Heath, Bushey WD23 1GH

Heath House, Bushey, Hertfordshire
Heath House, Bushey, Hertfordshire
Heath House, Bushey, Hertfordshire

A 60-room purpose-built care home, Heath House is a short drive from Watford and located in a pleasant residential area that is ideal for elderly residents to achieve both a peaceful and an independent lifestyle.

Heath House accepts care admissions from people who are experiencing an onset of dementia-related illnesses, such as Alzheimer's, as well as offering a respite care service to members of the local community.

The home has an onsite salon and has regular visits from GPs, opticians and dentists, as well as religious services where requested.

Group: Quantum Care Ltd

Person in charge: Trish Daniels (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 62

Rooms with ensuite WC: 62

Weekly Charges Guide: Personal Care Single from £895 (These prices are only a guideline, please contact Heath House to find out the exact price for your requirements.) (These prices are only a guideline, please contact Heath House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Heath House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Heath House has a Review Score of 9.2 (9.199)

The Review Score of 9.2 (maximum of 10) for Heath House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Heath House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.231 for Heath House is calculated as follows: ( (54 Excellents x 5) + (85 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 156 Ratings = 4.231

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.968 Points relating to the number of positive Reviews for Heath House is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 12 Reviews ÷ 12.4 Target = 0.968

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heath House?

  • Extremely LIKELY
    8
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heath House

  • Daughter of Resident/Service User
    6
  • Husband of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Guardian of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

I found this a disorganised experience for my husband. He never received his morning papers as requested - this was very important to him. Also, he never received a shower for the first 2 days until I mentioned it. He was not helped with shaving either - all quite disappointing.

How likely would you be to recommend Heath House? Neither Unlikely or Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Poor

Value for Money: Satisfactory

Debbie Gilard, Head of Communications at Heath House responded to this review on 05 Jul 2017:

We are very sorry to hear about your disappointing experience at Heath House. Please be assured that your concerns have been passed to the home manager in order that they can be addressed.

Both my mother and father spent time in Heath House. We found the staff at all times to be excellent and very supportive of my parents and of us. The carers were always very respectful and gave both of my parents a lot of dignity. Both parents were well looked after.

How likely would you be to recommend Heath House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife has severe dementia. I was her carer for 2 years and then in March 2016, she entered Heath House. Initially, this was planned as respite care but when I saw how well they looked after her my son (a doctor) and I decided to make her stay more permanent. The staff are very good to her and genuinely like her. She is physically very active so the long corridor allows her to walk and keep fit. Also, she has now a reasonable appetite - the staff seem to have stopped her weight loss. I do not believe we will find a home better than Heath House.

How likely would you be to recommend Heath House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum was having a fantastic time in the sun lounge with all of the residents. Entertainers were visiting and they and Heath House staff couldn't have been better, all joining in with the songs and dancing! The atmosphere was wonderful. The staff are great, my mum is safe and happy.

How likely would you be to recommend Heath House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother lived at Heath House for about two years until she passed away in February 2017. I was particularly impressed by the friendly welcome we got at Heath House and the care and dedication of both the managers and the staff. The layout of the home particularly appealed, with small numbers of residents in each wing, each with its own sitting room and dining room and a sense of community - ideal for those who couldn't walk far under their own steam (but larger communal areas too for getting together for social events). Mum had progressive supranuclear palsy (PSP) and her last years were particularly difficult, but the staff couldn't have been kinder and I was particularly touched by their care and compassion during her 'end of life' phase.

How likely would you be to recommend Heath House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My mum seems very happy at Heath House. She has made some good relationships with other residents. The environment is welcoming and friendly to visitors. My mum is a bit reluctant to ask for help from the staff when she needs it- e.g. getting dressed, struggling with hearing aids, needing medication renewed in a timely fashion. We get copies of invoices occasionally, (she pays by direct debit) and somewhat randomly.

How likely would you be to recommend Heath House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Debbie Gilard, Marketing and comms manager at Heath House responded to this review on 14 Feb 2017:

Feedback is really important to help us to improve the service we offer to our customers. We take all comments very seriously and will pass on your review to the relevant departments.

I visited Heath House just prior to Christmas and found the decoration and atmosphere warm and friendly. Sympathetic care and attention to the residents is obvious and cleanliness apparent. This has improved over the past months since an inspection took place and bearing in mind the workload placed on staff, they do a good job.

How likely would you be to recommend Heath House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

On the whole, I am very happy with the care my husband receives. The main area of concern is over the care at weekends when there is a shortage of permanent staff and the standard of care of agency carers is not always as high as it might be. I have expressed my concern to management at the home and understand that steps are being taken to rectify this.

How likely would you be to recommend Heath House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

In a challenging environment, the staff at Heath House do an excellent job. It's always possible to reach them if necessary and they also do a very good job of keeping one informed of any relevant news or issues. I have found them to be friendly, responsive and flexible in the face of changing patient needs.

How likely would you be to recommend Heath House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Generally speaking, the carers are good. The complaints I have are that they are understaffed so they can't always be available.

How likely would you be to recommend Heath House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Debbie Gilard, Marketing Manager at Heath House responded to this review on 18 Jan 2017:

Thank you for your comments, we’re very pleased that you’ve had such a positive overall experience of Heath House. We appreciate you raising your concerns about staffing in the home and will make sure that this is fed back to the Home Manager. If you have any other comments or concerns you would like to discuss, please don’t hesitate to get in touch.

My mother has advanced dementia and is on end of life care. The staff are caring and attentive in a difficult situation for us all.

How likely would you be to recommend Heath House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father has been in for respite care on two occasions to the above care home. He was made very welcome and comfortable. I feel it was a safe happy environment and felt very comfortable leaving him there. the staff were very friendly and thorough concerning my father's illness and medication. Overall he was comfortable and happy there and I would definitely recommend and use this care home for respite again.

How likely would you be to recommend Heath House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have found the care given of a good standard and my mother particularly enjoys the social events and outings.

How likely would you be to recommend Heath House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Heath House

Job Vacancies

Staff Profiles

No image found

Mumuni Zoure

Job Title: Registered Home Manager

Description:

Specialisms
Mumuni Zoure has been working in care for over 12 years. In addition to the Level 5 Diploma in Health and Social Care he is studying for at the moment, Mumuni holds a Bachelor's Degree in Economics and a Master's Degree in Money, Banking and Finance.
Qualifications
Currently Concluding Level 5 Diploma in Health and Social Care

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Heath House