Richard Cox House

Quantum Care Ltd, Dog Kennel Lane, Royston SG8 7AB

Richard Cox House looks after twenty-eight elderly people, some of which are living with dementia, as well as providing services to the surrounding community as a day care facility.

The purpose of the service is to practice modern and efficient levels of care, getting the best of the skills of a professional and friendly care team, while also supporting residents in maintaining as much of an interesting and independent day-to-day lifestyle as they feel able.

Coffee mornings and games sessions are organised for residents' enjoyment, with visitors often taking part and other local entertainers adding to the pleasant atmosphere.

Group: Quantum Care Ltd

Person in charge: Adele Mccreadie (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 29

Rooms with ensuite WC: 0

Fees information:

Personal Care Single from £817 - this price is only a guideline, a final price will be provided following a needs assessment carried out by the home's management team.

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Richard Cox House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Richard Cox House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Richard Cox House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.896 for Richard Cox House is calculated as follows: ( (43 Excellents x 5) + (5 Goods x 4) ) ÷ 48 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.44 Points relating to the number of positive Reviews for Richard Cox House is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 4 Reviews ÷ 5.8 Target = 0.690

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Richard Cox House has a Review Score of 9.3 (9.336) from 4 Reviews


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Richard Cox House?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Richard Cox House

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2

Staff care for the residents with kindness and empathy.
They go over and above and look after the whole family, always making us feel very welcome.
Food is excellent, nothing is a trouble to the chef and families are welcome to join residents eg Sunday lunches.
The activities coordinator is exceptional.
Residents have a well thought out and stimulating activity programme.

How likely would you be to recommend Richard Cox House? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

My mother has been a resident at Richard Cox for over three years. In that time she has always been treated respectfully. The care is of a very good standard. The carers treat my mother as an individual and they are very patient with her. The management communicates with my brother and I regularly to inform us of any change, however small.
The home is welcoming and maintained to a good standard.

How likely would you be to recommend Richard Cox House? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been resident in Richard Cox House for over 3 years now and I am very happy with the care she receives. I am always informed of all her doctor and other visits and any medication change or other concerns.
The staff are professional and attentive and engage with all residents with compassion. There is also always a happy and cheerful welcome for any visitors.
The food is excellent and nutritious.
This is a well managed home and I am grateful that my mother is living here.

How likely would you be to recommend Richard Cox House? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Currently, I live in US/Canada. My mother entered the home recently to join her sister. I visited for the first time and was extremely pleased with everything that I experienced. Thank you to all concerned.

How likely would you be to recommend Richard Cox House? Extremely Likely

Overall Standard

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Treated with Dignity

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Average Rating:   5 out of 5

Submit a Review for Richard Cox House

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Bed Vacancies

1 Bed Vacancy

posted 21 May 2018

1 Residential Care

Awards / Recognitions

There are currently no awards/recognitions posted yet for Richard Cox House

Job Vacancies

Staff Profiles

No image found

Jeannie Crockett

Job Title: Registered Home Manager

Description:

Specialisms
Jeannie Crockett has worked within the care sector for over twenty-two years, and holds the City and Guilds in Care Management qualification, Level 4 in Care, Level 3 Leadership in Dementia Care and The Registered Managers Award.
Qualifications
City and Guilds in Care Management

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Richard Cox House