Blackwater Mill Residential Home, Newport, Isle of Wight
Blackwater Mill Residential Home, Newport, Isle of Wight
Blackwater Mill Residential Home, Newport, Isle of Wight

Blackwater Mill Residential Home is a fifty-capacity accommodation with scenic surroundings that include six acres of landscaped gardens, while the property itself is a charming eighteenth century building that has been lovingly renovated to be suitable for the practice of skilled care.

All of the home's bedrooms offer en-suite facilities, with lifts and assisted bathing ideal for helping those with mobility issues, as well as the choice of six lounges or quiet rooms in which to socialise or relax.

Carers are experienced in carrying out personalised care for both short and long-term needs, welcoming convalescent and respite care, while maintaining a popular and beneficial programme of activities.

Owner: Blackwater Mill Ltd

Person in charge: Lesley Shaw (Registered Manager)

Local Authority / Social Services: Isle of Wight Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 60+.

Single Rooms: 51

Rooms with ensuite WC: 51

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Blackwater Mill Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies


7.8 Blackwater Mill Residential Home has a Review Score of 7.8 (7.806)

The Review Score of 7.8 (maximum of 10) for Blackwater Mill Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Blackwater Mill Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.708 for Blackwater Mill Residential Home is calculated as follows: ( (17 Excellents x 5) + (7 Goods x 4) ) ÷ 24 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.098 Points relating to the number of positive Reviews for Blackwater Mill Residential Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 1 Reviews ÷ 10.2 Target = 0.098

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Blackwater Mill Residential Home?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Blackwater Mill Residential Home

  • Daughter of Resident/Service User
  • Husband of Resident/Service User

My mother died at the beginning of February 2017. The care of her while dying was excellent in all areas. She was very happy in the home and considered it to be her own home. I visited regularly and was treated with respect by a happy, caring team. They always had time to answer any queries I had. At times there was a desperate shortness of staff, this worried me and is reflected in the rating below.
The manager worked hard filling in shifts herself at times to look after her residents, staff and relations, a very competent lady.

How likely would you be to recommend Blackwater Mill Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My wife has Alzheimers and became a resident just before Christmas in 2015. At that time I was without doubt at my lowest emotional ebb and felt I was rapidly losing control of events. My wife was initially allocated a three-week emergency respite and I was really worried that she would become further distressed in a strange environment. My fears were quickly assuaged when her home assessment was carried out by the Manager who showed her remarkable skill by the way she spoke to my wife and explained to the both of us what was happening. This practical support was the first sympathetic link my wife and I received. I was able to visit, unannounced, the following afternoon and was delighted by my reception and the overall ambience. It was still the hardest thing in the world to relinquish my wife's care but I am so thankful for the staff at Blackwater for all they have done. My wife is well looked after, treated with kindness and dignity and extremely well fed.

How likely would you be to recommend Blackwater Mill Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Blackwater Mill Residential Home

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Blackwater Mill Residential Home

Job Vacancies

Staff Profiles


Lesley Shaw

Job Title: Registered Manager

Joined: 2012


Lesley joined Blackwater in 2012 starting off as a Deputy Manager and worked her way up to become the Registered Manager. She was previously a nurse at St Peter’s Hospital in Surrey and moved to the Isle of Wight 20 years ago.

Lesley is passionate about person-centred caring, ensuring the residents feel that they can make their own decisions around their care. She gets stuck in and is often found working on the floor. Lesley is very proud of Blackwater as it is a beautiful home where they all work together to give the residents the highest standard of care.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Blackwater Mill Residential Home