Firbank was established in 1980 and provides a homely atmosphere within comfortable decor.
Set in an enviable position overlooking Sandown Bay in Shanklin, Isle of Wight, Firbank is equipped with everything to make your stay a comfortable and enjoyable one, a true home from home.
The home recognises each resident as an individual and staff work hard to understand each person own needs.
There are two large lounges and both allow residents to enjoy the sea view. All meals are home cooked, and are served to residents in the home’s dining rom.
Owner: Georgia Rose Residential Care Ltd
Person in charge: Angela Clarke (Manager)
Local Authority / Social Services: Isle of Wight Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 18+.
Single Rooms: 26
Shared Rooms: 0
Rooms with ensuite WC: 2
Weekly Charges Guide: Personal Care Single £450 – £550 (These prices are only a guideline, please contact Firbank Residential Care Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Firbank Residential Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.3 (maximum of 10) for Firbank Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Firbank Residential Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.708 for Firbank Residential Care Home is calculated as follows: ( (17 Excellents x 5) + (7 Goods x 4) ) ÷ 24 Ratings = 4.708
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.596 Points relating to the number of positive Reviews for Firbank Residential Care Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.2 Target = 0.192 , then divided by 2 = 0.096
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Firbank Residential Care Home has a Review Score of 6.3 (6.304) from 2 Reviews
Review submitted from a Postal Card by Sheila J (Daughter of Resident) on Thursday 23 March 2017. Relates to March 2017.
My mum went into this home after suffering from a stroke last year and has been very happy and well cared for since. The staff are always very helpful and the home has a very warm and homely atmosphere.
How likely would you be to recommend Firbank Residential Care Home? Extremely Likely
Overall Standard
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Treated with Dignity
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Review submitted from a Website Submission by Stephanie P (Granddaughter of Resident) on Sunday 6 September 2015. Relates to August 2015.
Amazing dedicated friendly staff. My Nan was resident in this home for approx 5 years until we sadly lost her a couple of weeks ago. The staff at Firbank looked after my Nan so well, in fact spoilt her rotten and made sure her last years suffering from dementia were comfortable and safe. Whenever we visited my Nan we were welcomed as part of the family and the staff couldn't have done more to make us welcome. The long and last 36 hours my family spent with my Nan was made easier by the staff - Angels without wings. The management at this home should be incredibly proud of the staff that work such long hours A special thank you to the Deputy Manager and Activities Coordinator.
How likely would you be to recommend Firbank Residential Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no awards/recognitions posted yet for Firbank Residential Care Home
There are currently no Care Home Idol entrants who have performed at Firbank Residential Care Home