Edward Moore House

Trinity Road, Gravesend DA12 1LX

In the heart of Gravesend just a stone's throw from the town centre, Edward Moore House offers person-centred residential care on a respite or permanent basis to over 65s with a variety of care and support needs.

Spread over two floors, the care home can provide care for up to 36 older people within a homely and welcoming pet-friendly environment.

Rooms come furnished with a bed, wardrobe, chair and mirror. All Rooms feature a vanity area with toilets and bathrooms nearby, some rooms offer ensuite facilities. Residents benefit from excellent facilities including multiple seating areas, dining room and a well-maintained garden.

A dedicated activity coordinator supports residents to provide a varied and inspired calendar of activities and outings. These vary depending on residents' choice but can include crafts, games afternoons, live entertainment, baking, garden parties and trips to nearby points of interest.

Life at Edward Moore House embodies that home from home feeling, the home's highly trained staff are committed to caring for the residents as though they are an extended family member, getting to know them and supporting them to live life to the fullest.

The home has strong relationships with the library, schools and churches in the local community, and they work closely with health centres and pharmacies to ensure the care delivered is always of the highest quality.

Group: Rapport Housing & Care

Person in charge: Chris Hutchinson (General Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 37

Rooms with ensuite WC: 3

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Edward Moore House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.1 (maximum of 10) for Edward Moore House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Edward Moore House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.583 for Edward Moore House is calculated as follows: ( (15 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.506 Points relating to the number of positive Reviews for Edward Moore House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 2 Reviews ÷ 7.8 Target = 0.256

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.1 Edward Moore House has a Review Score of 8.1 (8.089) from 2 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Edward Moore House?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Edward Moore House

  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1

My father came to Edward Moore House in February 2018. The staff have been fantastic and so has the care my father received... I would certainly recommend to anyone.

Thank you to all the staff xx

How likely would you be to recommend Edward Moore House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

It's a happy home, it doesn't smell as some do. The staff are always happy to help. The staff seem to be well organised and on the ball. The food seems very good and there is always plenty of hot and cold drinks available. There is nearly always something going on to keep the residents entertained and amused. A nice well-kept garden is available to residents and visiting families. And finally and most importantly the residents seem happy and contented there.

How likely would you be to recommend Edward Moore House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

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