Mandalay is a forty-six capacity home that is furnished and equipped for quality daily living and the practice of professional care.
Carers are fully involved in the decision-making of their own care, while supported in remaining active and enjoying home-cooked meals for good nutrition.
The home also has its own dedicated dementia wing that allows carers to specialise in the challenges of memory loss.
Group: Pearl Healthcare Ltd
Person in charge: Georgina Enright (Home Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 46
Rooms with ensuite WC: 46
Weekly Charges Guide: Personal Care Single £425 – £750 (These prices are only a guideline, please contact Mandalay to find out the exact price for your requirements.)
Facilities & Services: Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Mandalay: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.7 (maximum of 10) for Mandalay is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Mandalay in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.563 for Mandalay is calculated as follows: ( (27 Excellents x 5) + (21 Goods x 4) ) ÷ 48 Ratings = 4.563
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.109 Points relating to the number of positive Reviews for Mandalay is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9.2 Target = 0.109
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Mandalay has a Review Score of 7.7 (7.672) from 4 Reviews
Review submitted from a Website Submission by Shirley S (Daughter of Resident) on Sunday 28 January 2018. Relates to February 2017.
My mother was in the Mandalay Care Home for about 9 months before she died there. Finding a care home for a loved one that is acceptable these days depends a lot on luck but we found a home in Mandalay in which the staff really cared for their residents. Never a crossword and always an understanding ear. The end of life care that my mother received she could not have found better anywhere and I applaud their devotion to duty. The Mandalay is not a top home as far as cost is concerned but you will find none better to cover your needs and peace of mind. I would recommend this home to anyone who wants their loved one to be cared for by friendly and helpful people. Well done!
How likely would you be to recommend Mandalay? Extremely Likely
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Georgina Enright, Registered Manager at Mandalay responded to this review on 30 Jan 2018:
Staff are overwhelmed with the kind words. It is for reasons like this we are passionate about what we do. Thank you!
Review submitted from a Postal Card by P P (Sister of Resident) on Thursday 8 December 2016. Relates to November 2016.
My brother has been a resident here for a few weeks. The previous home was closed down, so it was an emotional time for him. Mandalay has been very kind and understanding, very efficient and happy atmosphere. Thank you.
How likely would you be to recommend Mandalay? Likely
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Review submitted from a Postal Card by Colin W (Son of Resident) on Thursday 10 December 2015. Relates to November 2015.
The food is very good. the staffing is excellent and if you need anything at all, especially with hospital appointments they have been very very good. Basically couldn't do much better. Dad came from an inadequate home so we were very worried he would settle in. He had a pacemaker fitted, now back in the home and he is doing superbly. They are doing a good job.
How likely would you be to recommend Mandalay? Extremely Likely
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Review submitted from a Postal Card by Carol H (Daughter of Resident) on Monday 7 December 2015. Relates to November 2015.
My mother was told she needed care after a spell in hospital with pneumonia and we as a family chose Mandalay. She was there for 4 1/2 months and we were extremely satisfied with the care and support she received there. All the staff were very caring and nothing was too much trouble. We highly recommend this home. My mother has now returned home with enablement care.
How likely would you be to recommend Mandalay? Extremely Likely
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November 2013