78/80 Coolinge Road, Folkestone CT20 1EP
Group: Endurance Care Ltd
Person in charge: Thomas Penticost (Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 9 Service Users
Registered Care Categories*: Learning Disability
Specialist Care Categories: Autism/ASD • Bipolar/Manic Depression • Down Syndrome • Epilepsy • Schizophrenia • Speech Impairment
Admission Information: Ages from 18 to 65.
Single Rooms: 9
Rooms with ensuite WC: 0
Facilities & Services: Independent Living Training • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Residents Kitchenette • Television point in own room
Latest Care Quality Commission* Report on Marlborough House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Marlborough House has a Review Score of 4.6 (4.583)
The Review Score of 4.6 (maximum of 10) for Marlborough House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Marlborough House in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.583 for Marlborough House is calculated as follows: ( (7 Excellents x 5) + (5 Goods x 4) ) ÷ 12 Ratings = 4.583
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Marlborough House is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 1.8 positive Reviews (9 registered maximum number of service users ÷ 5). 0 Reviews ÷ 1.8 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Barry P (Relative of Resident) on Friday 9 October 2015. Relates to February 2015.
I have been very impressed with the kind and courteous staff here and the approach they have in difficult situations. I am in complete shock that the regulator has graded requires improvement as this is by far one of the most homely and supportive services I have ever visited. Well done Marlborough House.
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Good
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Marlborough House