Pelham House, Folkestone, Kent
Pelham House, Folkestone, Kent
Pelham House, Folkestone, Kent

Pelham House, in Folkestone, Kent, was established in 1978 as a 10-bed care home for the elderly. By 1997 Pelham House had established an excellent reputation for providing high-quality care and expanded to a spacious 22-bed residential care home.

As well as permanent care, Pelham House Care Home also offers respite care, which can be for as little as a few days or for up to four weeks, depending on individual needs. Those using respite care may need some support following a hospital admission, or if their partner or carer has a holiday. They may need a break from caring or would like a holiday themselves.

In addition, the home specialises in care for people with early-stage dementia. Almost all carers have an NVQ2 qualification in dementia awareness and are equipped to give each individual a full and purposeful life with dementia. Some staff are currently studying for an NVQ3 qualification in dementia care.

Pelham House has achieved the highest standard of food hygiene awarded by Shepway District Council's Environmental Health Team in five of the last six years.

The home has its own dedicated coordinator to plan and present a wide range of activities to stimulate minds and bodies. It has a fine landscaped two-acre garden with extensive lawns, seating areas, fish pond, patios and a separate section for residents who wish to look after their own allocated garden of raised bed garden. Situated in a quiet cul-de-sac, the home's gardens provide a wonderful setting to relax, invigorate, contemplate, chat with friends and relatives, or just listen to the birds.

Since 2011, its owner and manager Roger Waluube has invested his passion, time and expertise in the care business to create a home within a home. Regular friends & family gatherings provide opportunities to discuss any issues openly with the management team.

Owner: Seacole's Ltd

Person in charge: R Waluube (Owner/Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Private and Social Services with top-up. Ages 65+.

Languages Spoken by Staff (other than English): French, Thai

Single Rooms: 22

Rooms with ensuite WC: 3

Weekly Charges Guide: Personal Care Single £490 – £932 (These prices are only a guideline, please contact Pelham House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Visiting:

Visitors are always welcome at Pelham House, with the most appropriate visiting times being between10.30am to 11.45am, 1.30pm to 4.30pm and 6.00pm to 7.30pm.

Parking:

Parking is available at the front of the building on the driveway and additional parking is available on the road.
Designated disabled parking space available at the front of the Home.

Latest Care Quality Commission* Report on Pelham House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 21 Nov 2017

A ground-floor single room (with two steps to access) newly-decorated, with bathroom and toilet within easy reach. View over stunning garden.

Reviews

9.6 Pelham House has a Review Score of 9.6 (9.636)

The Review Score of 9.6 (maximum of 10) for Pelham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Pelham House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.636 for Pelham House is calculated as follows: ( (73 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 107 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Pelham House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 6 Reviews ÷ 4.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pelham House?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pelham House

  • Daughter of Resident/Service User
    4
  • Brother of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1
  • more

My wife went into care at the end of August suffering from dementia.
We have been married 65 years and I miss her at home, unfortunately, I have bowel cancer myself and could no longer give her the care and attention she needs.
She obtains this at Pelham House, which in my opinion is one of the best homes in Folkestone.

How likely would you be to recommend Pelham House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My sister has lived at Pelham House for a number of years and, years before that, my father spent the last months of his life there. I feel I know it well.
I have always found the staff, and ownership, friendly and caring. We are very grateful for the way in which my sister is cared for.

How likely would you be to recommend Pelham House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Working in the NHS I knew exactly what I wanted from a Care Home. Pelham House delivers this. Family run. My mum loves being surrounded by people who truly care about her and I am confident that all her needs are met and that she is flourishing under their care. Would happily recommend to anyone

How likely would you be to recommend Pelham House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

It was a very hard and heartbreaking decision to put my father into care. Suffering from Alzheimer's we were recommend Pelham House by a friend. From the first moment I can't fault the caring attitude the staff have shown to both my dad and his family. He has settled in and the staff are have been brilliant with him, we know he is good hands. Thank you for looking after my dad and caring for him so very well.

How likely would you be to recommend Pelham House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This residential home is very pleasing in many ways. Outside the two gardens (ie front and back) are lovely with benches and a goldfish pond at the back. The inside of the house has many small lounges beside a large room divided into a dining room on the one side and a sitting room on the other - all with comfortable chairs and a nice large TV set in the sitting area. The staff are very kind and pleasing with delicious food at all three times served up by staff with great attention at all times.

How likely would you be to recommend Pelham House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My family and I have been very happy with the care my mother has received at Pelham House. The premises are always very clean. The staff work tirelessly to look after everyone under difficult circumstances associated with looking after old people of varying degrees of disability. Any suggestions made by the family have always been implemented very quickly.

How likely would you be to recommend Pelham House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Moving a family member from their home to care facilities is one of the hardest tasks any of us has to face. I visited many establishments ,most were lovely but it was not until I stepped in to Pelham that I felt 'at home'
Feelings are hard to quantify , but I was greeted by smiles, could hear laughter from the conservatory and was told to sit and enjoy the garden. To me that was home. All the staff are happy, polite and genuinely interested in you and your relative.
My aunt has been happy at Pelham for a year now, she is tanned and rested because she sits in the beautiful (easily accessible) gardens most days. She has made two good friends, as she is almost blind, friendship is vital.
Whenever you visit, the staff are happy to see you,Whenever you ring, they are happy to chat or take the phone to your relative.
My aunt said ' all the staff are lovely ,they always have time for you' The home is clean and sweet smelling just as you would expect in your own home.

How likely would you be to recommend Pelham House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Losing her own home was devastating to my Mother but Pelham Care Home is so homely, warm and welcoming that she settled in in no time and I feel that she is looked after in a dignified manner in a clean caring environment. Her room is bright and airy, the staff are very friendly and kind and the food is excellent. I can relax knowing that Mum is safe and secure in the best home of its kind in Folkestone.

How likely would you be to recommend Pelham House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Brother was in Pelham house from October 2011 till January 2016. He was looked after very well by all the staff. They were always polite, helpful and got him back to leading a normal life again. It is thanks to their hard work that he is now able to lead a normal life in the outside world again.

How likely would you be to recommend Pelham House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Pelham House

Job Vacancies

Staff Profiles

No image found

Roger Waluube

Job Title: Owner/Manager

Joined: 2011

Description:

With a background in the care and health sector, Roger has owned and managed Pelham House Care Home since 2011. He has invested in new facilities such as new stairlifts and landscaped the impressive gardens.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Pelham House