Pelham House, in Folkestone, Kent, was established in 1978 as a 10-bed care home for the elderly. By 1997 Pelham House had established an excellent reputation for providing high-quality care and expanded to a spacious 22-bed residential care home.
As well as permanent care, Pelham House Care Home also offers respite care, which can be for as little as a few days or for up to four weeks, depending on individual needs. Those using respite care may need some support following a hospital admission, or if their partner or carer has a holiday. They may need a break from caring or would like a holiday themselves.
In addition, the home specialises in care for people with early-stage dementia. Almost all carers have an NVQ2 qualification in dementia awareness and are equipped to give each individual a full and purposeful life with dementia. Some staff are currently studying for an NVQ3 qualification in dementia care.
Pelham House has achieved the highest standard of food hygiene awarded by Shepway District Council's Environmental Health Team in five of the last six years.
The home has its own dedicated coordinator to plan and present a wide range of activities to stimulate minds and bodies. It has a fine landscaped two-acre garden with extensive lawns, seating areas, fish pond, patios and a separate section for residents who wish to look after their own allocated garden of raised bed garden. Situated in a quiet cul-de-sac, the home's gardens provide a wonderful setting to relax, invigorate, contemplate, chat with friends and relatives, or just listen to the birds.
Since 2011, its owner and manager Roger Waluube has invested his passion, time and expertise in the care business to create a home within a home. Regular friends & family gatherings provide opportunities to discuss any issues openly with the management team.
Owner: Seacole's Ltd
Person in charge: R Waluube (Owner/Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's
Admission Information: Private and Social Services with top-up. Ages 65+.
Languages Spoken by Staff (other than English): French, Thai
Single Rooms: 22
Rooms with ensuite WC: 3
Weekly Charges Guide: Personal Care Single £490 – £932 (These prices are only a guideline, please contact Pelham House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access
Visiting:
Visitors are always welcome at Pelham House, with the most appropriate visiting times being between10.30am to 11.45am, 1.30pm to 4.30pm and 6.00pm to 7.30pm.
Parking:
Parking is available at the front of the building on the driveway and additional parking is available on the road.
Designated disabled parking space available at the front of the Home.
Latest Care Quality Commission* Report on Pelham House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.3 (maximum of 10) for Pelham House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Pelham House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.602 for Pelham House is calculated as follows: ( (73 Excellents x 5) + (27 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 108 Ratings = 4.602
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.705 Points relating to the number of positive Reviews for Pelham House is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4.4 Target = 0.455
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Pelham House has a Review Score of 8.3 (8.307) from 9 Reviews
Review submitted from a Postal Card by R D (Brother of Resident) on Tuesday 6 March 2018. Relates to January 2018.
My sister is treated with care and understanding. I can't think of any better place for her to be.
How likely would you be to recommend Pelham House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by L B (Husband of Resident) on Monday 2 October 2017. Relates to September 2017.
My wife went into care at the end of August suffering from dementia.
We have been married 65 years and I miss her at home, unfortunately, I have bowel cancer myself and could no longer give her the care and attention she needs.
She obtains this at Pelham House, which in my opinion is one of the best homes in Folkestone.
How likely would you be to recommend Pelham House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Caroline E (Daughter of Resident) on Wednesday 22 March 2017. Relates to March 2017.
Working in the NHS I knew exactly what I wanted from a Care Home. Pelham House delivers this. Family run. My mum loves being surrounded by people who truly care about her and I am confident that all her needs are met and that she is flourishing under their care. Would happily recommend to anyone
How likely would you be to recommend Pelham House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Colette L (Daughter of Resident) on Tuesday 21 March 2017. Relates to March 2017.
It was a very hard and heartbreaking decision to put my father into care. Suffering from Alzheimer's we were recommend Pelham House by a friend. From the first moment I can't fault the caring attitude the staff have shown to both my dad and his family. He has settled in and the staff are have been brilliant with him, we know he is good hands. Thank you for looking after my dad and caring for him so very well.
How likely would you be to recommend Pelham House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Sheila D (Resident) on Wednesday 15 March 2017. Relates to February 2017.
This residential home is very pleasing in many ways. Outside the two gardens (ie front and back) are lovely with benches and a goldfish pond at the back. The inside of the house has many small lounges beside a large room divided into a dining room on the one side and a sitting room on the other - all with comfortable chairs and a nice large TV set in the sitting area. The staff are very kind and pleasing with delicious food at all three times served up by staff with great attention at all times.
How likely would you be to recommend Pelham House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Winifred M (Daughter of Resident) on Wednesday 15 March 2017. Relates to February 2017.
My family and I have been very happy with the care my mother has received at Pelham House. The premises are always very clean. The staff work tirelessly to look after everyone under difficult circumstances associated with looking after old people of varying degrees of disability. Any suggestions made by the family have always been implemented very quickly.
How likely would you be to recommend Pelham House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Lynne R (Niece of Resident) on Tuesday 14 June 2016. Relates to June 2016.
Moving a family member from their home to care facilities is one of the hardest tasks any of us has to face. I visited many establishments ,most were lovely but it was not until I stepped in to Pelham that I felt 'at home'
Feelings are hard to quantify , but I was greeted by smiles, could hear laughter from the conservatory and was told to sit and enjoy the garden. To me that was home. All the staff are happy, polite and genuinely interested in you and your relative.
My aunt has been happy at Pelham for a year now, she is tanned and rested because she sits in the beautiful (easily accessible) gardens most days. She has made two good friends, as she is almost blind, friendship is vital.
Whenever you visit, the staff are happy to see you,Whenever you ring, they are happy to chat or take the phone to your relative.
My aunt said ' all the staff are lovely ,they always have time for you' The home is clean and sweet smelling just as you would expect in your own home.
How likely would you be to recommend Pelham House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Jennifer S (Daughter of Resident) on Thursday 9 June 2016. Relates to June 2016.
Losing her own home was devastating to my Mother but Pelham Care Home is so homely, warm and welcoming that she settled in in no time and I feel that she is looked after in a dignified manner in a clean caring environment. Her room is bright and airy, the staff are very friendly and kind and the food is excellent. I can relax knowing that Mum is safe and secure in the best home of its kind in Folkestone.
How likely would you be to recommend Pelham House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by David B (Brother of Resident) on Friday 20 May 2016. Relates to January 2016.
My Brother was in Pelham house from October 2011 till January 2016. He was looked after very well by all the staff. They were always polite, helpful and got him back to leading a normal life again. It is thanks to their hard work that he is now able to lead a normal life in the outside world again.
How likely would you be to recommend Pelham House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
3 Bed Vacancies
posted 30 Apr 2018
A ground-floor single room (with two steps to access) newly-decorated, with bathroom and toilet within easy reach. View over stunning garden. A single room on the ground floor with aview to the front of the house,with easy access to the bathroom and communal facilities. Privately funded.A pleasant first floor room overlooking the stunning garden,accessed by the stairlift with one step up into the room Has easy access to the bathroom. Privately funded.
Job Title: Owner/Manager
Joined: 2011
Description:
With a background in the care and health sector, Roger has owned and managed Pelham House Care Home since 2011. He has invested in new facilities such as new stairlifts and landscaped the impressive gardens.
There are currently no Care Home Idol entrants who have performed at Pelham House