160 High Street, Rainham, Gillingham ME8 8AT
Durland House is a new residential care home in Rainham, Kent that offers long term and respite care for the over 65’s.
Durland House officially opened on 23 October 2017 and is now accepting residents..
Residents can expect a professional yet dignified service tailored to individual needs.
Luxury is the word most people would use to describe the decor and facilities available at Durland House, which include an en-suite in every room, together with WiFi available in communal areas. The building itself is a listed period house.
The home also takes enquiries for short-stay respite visitors.
Owner: Durland Care Ltd
Person in charge: Tracy Banfield (Manager)
Local Authority / Social Services: Medway Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 12 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 12
Rooms with ensuite WC: 12
Weekly Charges Guide: Personal Care Single £650 – £850 (These prices are only a guideline, please contact Durland House to find out the exact price for your requirements.)
Fees are inclusive of all care, laundry, activities, cleaning and
All rooms come with an ample en-suite bathroom.
Rooms are fully furnished to a high standard but Residents are more than welcome to bring items of their own furniture etc.
The home welcomes respite Residents whether it is for one night or for a longer stay.
The home accepts local authority funded Residents provided there is a top up provision in place.
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Located directly on Rainham High Street.
Visitors welcome, visitors able to share a meal with their Relative/friend etc
Ample parking to the side of the home.
Latest Care Quality Commission* Report on Durland House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Durland House has a Review Score of 8.4 (8.417)
The Review Score of 8.4 (maximum of 10) for Durland House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Durland House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.4 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Durland House is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.417 Points relating to the number of positive Reviews for Durland House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 2.4 positive Reviews (12 registered maximum number of service users ÷ 5). 1 Reviews ÷ 2.4 Target = 0.417
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Jacquelyn W (Stepdaughter of Resident) on Monday 15 January 2018. Relates to December 2017.
This home is very friendly and the staff are excellent. Their care is to a very good standard, visitors and family are made welcome. Refurbished to a high standard, nothing is too much trouble.
How likely would you be to recommend Durland House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Job Title: Manager
Registered Home Manager
Job Title: Senior H.C.A
Fully qualified Senior H.C.A
Job Title: H.C.A Medication Lead
Fully qualified H.C.A
There are currently no Care Home Idol entrants who have performed at Durland House