Abbeywood, Aldershot, Surrey
Abbeywood, Aldershot, Surrey
Abbeywood, Aldershot, Surrey

Anchor’s Abbeywood, in Aldershot, is a purpose-built home supporting up to 51 older people to live a comfortable lifestyle, as well as specialising in dementia care. It is located within a couple of miles of Guildford Town Centre.

The home strives to deliver a range of residential care services, including respite care and long-term care for those who can no longer look after themselves. Abbeywood also benefits from an activities room which can be hired for family events and a hair/nail salon. There is a wide range of activities available to residents and also trips out of the home.

The care team get to know residents and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each resident’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh daily by dedicated chefs and kitchen staff.

Anchor was recognised at the Care Awards in 2015 and named Best Care Home Operator. The group is one of England’s largest providers of housing and care for those over 55 years of age and they have more than 40 years' experience as a not-for-profit provider of services to older people.

Anchor reinvest the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

Group: Anchor

Person in charge: Jamila Towfiq-Faerber (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 51

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Abbeywood: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Abbeywood has a Review Score of 9.6 (9.577)

The Review Score of 9.6 (maximum of 10) for Abbeywood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Abbeywood in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.577 for Abbeywood is calculated as follows: ( (116 Excellents x 5) + (66 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 189 Ratings = 4.577

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Abbeywood is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 16 Reviews ÷ 10.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Abbeywood?

  • Extremely LIKELY
    12
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Abbeywood

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

My husband has been at Abbeywood for nearly 2 years. Previously he had been 2 years at another home plus respite weeks at others before that. Abbeywood is the best home I have se4en. The atmosphere is welcoming and all the staff are friendly and enthusiastic. The care is second to none. There are 2 cats and 2 rabbits. My husband loves stroking one of the rabbits. Abbeywood is a happy and homely place. Highly recommended.

How likely would you be to recommend Abbeywood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Abbeywood is a small but well-placed home. What it lacks in amenities is more than compensated by the care and attention provided by the brilliant staff and management. They not only care for residents but also the relatives. It is always spotlessly clean and maintained. There is regular communication re events etc via meetings and newsletters. I cannot recommend it more highly enough.

How likely would you be to recommend Abbeywood? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are so welcoming and friendly - my grandma is only here for 3 weeks respite but she feels at home already. The carers spend time with each client and make sure all their needs are met. The one downside I have is that the rooms are not ensuite. The home is clean and tidy, I love the idea of having animals in the home too. Thank you to everyone.

How likely would you be to recommend Abbeywood? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Although my mother has only been a resident for a few weeks, I am extremely happy with the care and support given to her. Everyone who has visited has agreed that the home and all the staff are wonderful, very friendly and helpful.

How likely would you be to recommend Abbeywood? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

All aspect of my mother's care is adequately catered for at Abbeywood.
The staff are excellent the standards are very good and the food is of a high standard. Overall I am very pleased.

How likely would you be to recommend Abbeywood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Mum has settled into the home way of life really well. We are always greeted well by the staff when visiting and the home is always clean and tidy. Mum loves the activities and seems to be getting on well with other residents and says the food is really nice. We look forward to the next meeting with the staff on the 23rd to find out the next lot of activities for the new year.

How likely would you be to recommend Abbeywood? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Abbeywood is a very well run care home. The staff are enthusiastic, caring and capable.

How likely would you be to recommend Abbeywood? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Generally first class with some minor but acceptable problems which simply reflect real life.

How likely would you be to recommend Abbeywood? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Everyone was friendly. All the staff that passed by knew Mum's name and said hello to her. They are very good with my mum and she seems very happy.

How likely would you be to recommend Abbeywood? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home is lovely, light, clean. The staff are always polite, very helpful and always on hand when needed. The food is good and always a variety, lots to choose from. Stepmother is very happy in Abbeywood.

How likely would you be to recommend Abbeywood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I am very pleased with the standard and quality of care my mother receives at Abbeywood. The staff have been extremely helpful in making sure that my mother is happy and is given the right support to remain as independent as possible.
The wide variety of activities and outings that are arranged for the residents means that they are still able to get out and about and enjoy life.
Abbeywood is a caring, friendly, supportive and clean care home. I couldn't wish for my mother to be in a better care home.

How likely would you be to recommend Abbeywood? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A lovely home with exceptional care. It is lovely to know I need not worry about my Father, I know he is in good hands.

How likely would you be to recommend Abbeywood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thank you for looking after mum. There are some very kind and hardworking people on the staff.

How likely would you be to recommend Abbeywood? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I can't fault the staff or the home. I am sorry my mum had to leave due to her changing needs, no other home will be as good.

How likely would you be to recommend Abbeywood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Although my mother has only been with Abbeywood since February, I have been very impressed with the patience and caring attitude towards the residents. I feel efforts are made to enrich my mother's life even though she had hearing and sight difficulties. I find all the staff to be approachable and open to discussion.

How likely would you be to recommend Abbeywood? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

The staff are very pleasant and accommodating with refreshments etc. They do very well within the building they are working in. So apart from a freshen up decorating wise inside, the last 18 months and new furniture. The building is very dated regarding facilities to residents room being just a wash basin only and could do with upgrading like other homes have been.

How likely would you be to recommend Abbeywood? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

March 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Abbeywood