Alexander Lodge, Ashtead, Surrey
Alexander Lodge, Ashtead, Surrey
Alexander Lodge, Ashtead, Surrey

Alexander Lodge is situated in a quiet location close to the village of Ashsted.

Residents benefit from person centred care packages which aim to fulfil and meet the individual's needs.

As a team, Alexander Lodge are completely focused and decline to do less than their best. Everything they do they want to do excellently.

There are aspects of life which are crucial to maintaining individuality, independence and life skills.

Alexander Lodge aim to maximise your potential and enhance your quality of life.

Owner: Mr & Mrs I Davis

Person in charge: Madge Davis (Care Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 12 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Languages Spoken by Staff (other than English): French

Single Rooms: 12

Rooms with ensuite WC: 9

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Alexander Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

4.4 Alexander Lodge has a Review Score of 4.4 (4.383)

The Review Score of 4.4 (maximum of 10) for Alexander Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Alexander Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.383 for Alexander Lodge is calculated as follows: ( (20 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 47 Ratings = 4.383

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 0 Points relating to the number of positive Reviews for Alexander Lodge is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

    2. Target of 2.4 positive Reviews (12 registered maximum number of service users ÷ 5). 0 Reviews ÷ 2.4 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alexander Lodge?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alexander Lodge

  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1

The management and staff could not have done more to make my father welcome and fit into his new way of life from living on his own for many years. The atmosphere is warm and relaxed and the staff have a lot of interaction with the residents. The management have also given me a lot of support as well and have always got time to speak to me. I live ninety miles away so I cannot visit my father as much as I would like. He has his own phone in his room so i talk to him every day. He has some treasured photos to make his room his own even down to his bed.

How likely would you be to recommend Alexander Lodge? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home is very well run. All the staff are very caring in sometimes difficult situations. The resident I visit every week is always dressed well and in a clean state. His memory is getting slow and forgetful in short term but he is always made to feel in charge of his life and not being dictated to. The food is excellent and a lovely smell of lunch hits you as you enter at just before serving, I have asked if I could stay for lunch and they say I would be welcome anytime to stay. Well done Alexander Lodge keep up the great work.

How likely would you be to recommend Alexander Lodge? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been a resident here for I think about 8 or 9 years. When I first came there were male and female residents. Most of the residents here now are female and have some form of dementia and at times I find this difficult to cope with, but one day it might be me!! The staff cope with all of this. I am so lucky, I knit, crochet and am allowed to potter in the garden. There are activities here every day, at times I join in, but not so much now whilst I am able to do my own thing.

How likely would you be to recommend Alexander Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mums frailties, both physical and mental are well catered for at Alexander Lodge and she is treated with care and dignity. She has often commented on how much she enjoys the food and her appetite remains undiminished. As with many people who suffer from dementia, mum can be difficult/frustrated at times and has a tendency to "speak her mind", with awkward comments sometimes directed at staff. Despite this, the staff remain resolute and professional at all times for which I am grateful. Overall I am very satisfied with the care afforded to mum at Alexander Lodge.

How likely would you be to recommend Alexander Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Care Home Idol 2016

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