59 Wray Park Road, Reigate RH2 0EQ
Alvington House is a charming property located in landscaped grounds, welcoming residential care needs from clients who wish to maintain an active and interesting lifestyle.
A personalised service is in place for each resident, enabling them to maximise their independence and monitored by experienced and qualified care workers.
Dietary needs and preference are respected within the home's menu and there are regular activities organised that add to the social atmosphere, as well as a relaxing day lounge.
Owner: Alvington House Ltd
Person in charge: Carol Pierce (Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment
Admission Information: Ages 50+.
Single Rooms: 19
Shared Rooms: 3
Rooms with ensuite WC: 22
Weekly Charges Guide: Personal Care Single £650 – £750 (These prices are only a guideline, please contact Alvington House to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Alvington House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.5 (maximum of 10) for Alvington House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Alvington House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.25 for Alvington House is calculated as follows: ( (8 Excellents x 5) + (15 Goods x 4) + (1 Poors x 2) ) ÷ 24 Ratings = 4.25
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.2 Points relating to the number of positive Reviews for Alvington House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5 Target = 0.200
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Alvington House has a Review Score of 7.5 (7.450) from 2 Reviews
Review submitted from a Postal Card by Rick B (Son of Resident) on Thursday 4 January 2018. Relates to December 2017.
My mother is very happy at 'Alvington House'. She feels well looked after and constantly tells me that the people at the home are very caring and considerate towards her. Although there are only 9 or so residents currently (out of a possible 25) that suits Mum as with her memory problems she can just about cope with that number of fellow residents. There are many get-togethers organised that keep her occupied, although there is always room for additional activities.
How likely would you be to recommend Alvington House? Extremely Likely
Review submitted from a Postal Card by Esther H (Granddaughter of Resident) on Wednesday 28 October 2015. Relates to October 2015.
I think this is a nice home for my grandmother. I think the staff are always friendly and approachable. I would like to see more activities for the old people. Simple ideas as old music played some afternoons. Research has shown this can boost an old person up to be reminded of old time music. Old movies played two or three times a week or perhaps asking local scout, brownie or guide groups in some evenings to read poetry or sing. These things have little or no cost. I feel this would improve the home in a big way. I visit regularly and see little activity. My gran is often bored and needs to be encouraged at activities.
How likely would you be to recommend Alvington House? Likely
Job Title: Care Home Manager
Carol has been with Alvington House for 25 years. She began her career working in a hospital and gradually climbed the ladder from care assistant to manager, gathering invaluable experience of caring for older people along the way.
As Manager at Alvington House, she is responsible for overseeing the day to day operation of our home, ensuring that the wheels run smoothly and that our care and facilities are of the highest standards.
Job Title: Head of Care
With Alvington House for more than 15 years, Aerwen has both nursing and care home experience. Aerwen is in charge of keeping our residents in the best of health, both physically and mentally, and for meeting any medical or care needs they may have. She is the principal liaison between Alvington House residents and our visiting health professionals such as GPs, dietician, physiotherapist, occupational therapist.
Job Title: Chef
Another of our long servers, Amanda has been with Alvington House for 15 years. Amanda’s qualifications include NVQ Level 5. She is responsible for all meal planning for our residents, including catering for those with special dietary needs, and ensuring that all food is varied, tasty and nutritious.
There are currently no Care Home Idol entrants who have performed at Alvington House